Bikebandit 

Ordered and paid for parts. A day or two later I received an email stating they weren’t available and I’d receive a refund. After waiting 5 weeks I sent a follow up email asking when the refund would take place. I was told soon, there was a backlog due to Covid. I waited another 3 weeks and sent another message. Got the same answer. We’re at 9 weeks, and the 3rd email I’ve sent hasn’t been answered. I believe BikeBandit has become a nothing more than a scam website.

My road 5 tires were purchased yesterday and shipped today as promised. I'm in Athens TX and it says the tires were shipped out of fort worth so I'm guessing they have a warehouse down there. Should see them in 2-3 days if that's the case. I'll make a new review if it's wrong or something, but $400 set of tires and I'll potentially be putting them on by the weeks end sounds like a deal to me.

I ordered a motorcycle jacket in the middle of August. Found out it wasn't in stock and they were waiting for the manufacturer. After 3 more calls with the same answer, I called to cancel. Found out 3 days later that the rep didn't actually cancel. Finally got it canceled on 9/17. No refund so called back on 9/23. Then they tell me it takes 10 business days to process a refund so I needed to wait some more. Called on 10/4 only to find out that the rep didn't put in the manual information to billing for the refund. Now wait 3 days or definitely by next Monday 10/11. This is so unacceptable. It makes me think this whole site is a scam. Waiting so long that I have no recourse with my credit card company because too much time has passed. I will never ever use this site again. If I could give 0 stars on the rating, I would have.

I placed an order for 717 USD for an item that Bikebandit had listed, but did not have in stock, and has not been able to provide. My Visa-card was charged. Nobody at Bikebandit answers e-mails or the phone. I eventually got hold on someone through their Facebook-page, and was able to cancel the order. I was promised a refund 18 days ago, but no money has been transferred back to my account! This is the worst online-shopping-experience I've ever had!
Martin Hennig, Norway
Order number:
2109247225943300

Honestly I don’t like to give bad reviews, but unfortunately I just had bad experience with them.

I place an order for “in stock” ítem. I went and did my purchase to receive an email saying I would be updated when ready to ship. Few days went by, but I didn’t worry to much because of delays with COVID etc.

I decided to call, i was talking to customer service asked for in update to realize the item “in stock” was back order. I was tolled 1-2 weeks it will be shipped okay no big deal. I was also tolled they will send me a tracking number to my email, which I never did. Second time I called I wanted to cancel the rep tolled me it’s ready to ship in a week. Okay good news, unfortunately that wasn’t the case. Third time I called I ask too cancel and I would like to get a confirmation the order was canceled. Once again with the lies, no conformation. I decided to send an email which they replied right away . I’ve has for my cancel update and that email will be sent shorty. I’m telling them I don’t have any cancel conformation. They tell me to check my spam folder. I don’t like how they take my money and lie and waste your time. I’ll never buy from them. I had better luck on eBay with new parts then bike bandit. I wouldn’t use a company that lies to its customers.

Order placed 6/22, cancelled 7/15, still no refund as of 9/24 for a $286.75 order. Made contact multiple times to review transaction/shipping/refund details and keep getting the same bullsh*t "it will be a few days" response on my refund. I understand covid has caused delays but this is an absurd scandal being ran here. If you guys can't handle the "covid crisis" we're in then I recommend closing your doors to re-evaluate your operations. I was able to obtain the part through ebay within 2 days of cancelling my order. At this point, you guys can keep your money but nobody I know will be purchasing parts from you guys and I sure hope new customers read this review.

Ordered a part and was notified by email the part was unavailable. Took my payment right away, but waited for refund and after calling was told 7 - 10 business days. Odd they can take the payment immediately, but having to wait that long to get a refund is ridiculous, since it was their fault for listing an item they didn’t have. Part is still listed on their website, even though it’s unavailable. Very rude customer service rep too.

Worst customer service ever !
I purchesed two tires online for my bike. Bike bandit sent me one tire. I get an email telling me the other tire is on back order so i called bike bandit and was told. they couldnt tell me when the second tire would arrive. I sent the tire back and 4 weeks later I'm still waiting for Bike bandit to refund my money. Guess Im calling The BBB and file a complaint

They state on the website they don’t charge until order ships out WRONG! I was charged immediately then was emailed hours later that my decal was out of stock and would be refunded MINUS shipping charges!? Was never refunded a dime, had to file a claim with my credit card company. Bike bandit is a bandit alright stay away from them! Will never do business with them again.

I placed an order for a Triumph thermostat and paid for it. I then got an email saying it was on backorder and I was welcome to cancel the order by getting in touch. So far I have emailed, used the instant chat, sent a FB message and today I have telephoned at 22p/minute from the UK. I cannot make contact or get a reply. I need to cancel the order and receive the refund so I can look elsewhere. It was dishonest to say that the part was in stock when it wasn’t. I need the money back in my account. My order number is 2108404174391100. If BikeBandit is reading this just cancel the order and issue the refund.

UPDATE 1 - thank you for cancelling the order. I will update again once I receive the funds back in my account, I see from some of the other reviews that this can’t be taken for granted either.

I run a small motorcycle restoration business. I had to cancel my order more than 10 business days ago because they could not fulfill the order. I am still waiting for the refund. I tried to call this morning and talk to customer service. At this point I have spent nearly 20 minutes waiting for customer service to pick up and still am waiting. I will not be ordering from them again.

Tried to make simple return. Called and emailed customer service multiple times and never got any response. Was left stranded with helmet that arrived with a broken visor screw.

---In response to BB's reply:
I have forwarded video of my broken visor both to the customer service email and directly to a customer service's rep's direct email with no response. Even when I followed up for an update. I received no response.

As a lot of people have wrote here, they have horrible customer service reps. Honestly the man I just spoke to should be fired for how he addresses customers. Rude, frank and blamed all the problems on me. I requested a refund 2 MONTHS ago for a $320 order I waited a month before I really dug into it but now I have been calling every day as I'm getting a different response day by day. Last week it was a problem refunding to my card and a manager was going to email me to clear it up (never happened), this week they told me I never requested a refund until Monday. Its honestly all been incredibly frustrating and I will never purchase anything from here again. Sad to say because they have a great website/system set up for part ID and purchasing. Unfortunately all that is tarnished by horrible customer service and response times.

I bought an "available" OEM product on July 1, however within minutes of the purchase I received an email that mentioned that the product is in "backorder" status.
Since then I have not had an answer to get my product or refund.
I need a solution, because I have waited a long time.
My order ID is 2107054242920000

Here update for my previous review about bikebandit. You sent the order on time, but my agent in LA was unable to register the shipment on my account due to a missing P.O. Box number, so they gave me wrong information about not delivered shipment. So after several requests and a month CS gave me the tracking number and the agent could find the shipment and sorted to my account.

NOTHING SERIOUS IN YOUR SALES AND CUSTOMER SERVICE

Poor customer service. They delivered my fuel petcock to the address I lived at 15 years ago. They would not refund me the $139 even though I never received the product.

Ordered mid-April, still haven't received the stuff I ordered. I called every week for the last 2 months and all they say is "yah it's gonna be shipped in a day or two". Nonsense company