Bikes2udirect 

I ordered a bike for my partners birthday and was pleased with the price and promptness of delivery.
Upon assembly we noticed damage to the thread of the left hand pedal and therefore couldn't put the pedal on.
I emailed customer service and within 10 minutes we had received a phone call to both my dad and myself.
However the customer service representative was clearly on the offensive and tried to trick us into admitting responsibility and had zero intention of helping solve the issue. Once I ended the conversation he phoned me back 10 minutes later to once again have a go and ended up telling me to "man up" ! That is appalling customer service and downright insulting!
Please do not buy from this company they are an absolute disgrace.

I recently bought bike for my son. Delivery was quick, but unfortunately there was some problems with front wheel. When I contacted to customers services, they was very helpful. With next delivery they send me another bike and at the same time they collect damaged bike. All was organised very well. My son is so happy about this bike. It's very good bike and excellent customer service. Thank you very much!!!

After looking at several bikes in my price range/what I wanted, this was my choice. Apprehensive as I had never ordered this type of item on the net. Arrived well within the time range specified, no damage. Cheapest price I found. Some self-assembly required, but I am no stranger to cycling/bike maintenance. Can't fault the service and price.

Gavin Allan

Bought a bike after xmas 2016. Bike is brilliant just what I wanted and very good value for money. Fast delivery service. Unfortunately saddle was slightly damaged. Contacted customer Service who were brilliant and sent out a new seat which I received within 2 days. Khristine was brilliant and I would definitely recommend Bikes2udirect to anyone.

I purchased a new bike from Bikes2udirect.
When assembling the bike last Saturday, I noticed that the saddle cover was damaged.
I emailed the customer care team on Sunday evening.
They replied on the Monday advising that because of the special (pink &white) colour they would have to order a new saddle from their suppliers.
Today, Friday, the new saddle arrived; what an excellent service.
I would 100% recommend Bikes2udirect to anyone !! THANK YOU

Ordered a bike after checking they could do next day delivery . I was told the could as long as I ordered before midday. In places the Oder at 11:50 on Thursday lunchtime ,and I got confirmation that the bike was handed over to yodel for delivery later that afternoon for Saturday delivery. Hiwevervyodel did not attempt delivery until Monday afternoon when we were just out. Tried to contact yodel by phone but by the time we got through to someone it was 2 hours later and the van was somewhere completely different.

I had explained to the company that my condition was next day delivery as we were moving hiuse. I contacted the bike company and a refund was issued. Not happy as I really wanted the bike but as we have moved country and they do not ship to Europe I have to look elsewhere.

Thank you Bikes2udirect.com for your quick delivery, helpful customer service and most importantly the great looking Dawes hybrid bike bought for my husband. He loves it and we will be back in future. Sammie W

Cheapest price found on the web by far for the bikes I wanted (Raleigh Misceo 1) & (Saracen Urban Myth). Really good price and my delivery was made within 72 hours from placing the order, although I did have to wait in all day for it. Would deal with again

I needed a bike for my sons birthday and he loved the look of the Dawes Blowfish so I called to see if I could have next day delivery, they said normally only bikes ordered before 9am could be delivered next day but agreed to help me out as I was really under the cosh with the missus! True to their word I received the bike in perfect nick next day and my boy loved it! We both enjoyed putting it together too and learned a bit along the way like screwing the left pedal in anti clockwise! You guys really helped me out, thanks again, good job.

Wanted a cycle for my daughter. Eventually plumped for bikes direct 2u. Ordered the cycle and requested a particular delivery day. Was initially a little concerned after reading some poor reviews online. But I am pleased to say the cycle arrived on the day I requested it. The packaging was a bit battered but the cycle was fine. 2 small points - a bolt was missing off the rack which I replaced and the front wicker basket was damaged.
Emailed customer services. Prompt email reply and a new basket delivered a few days later.
So far so good and no problems with the cycle.

I bought two bikes from bike2u direct the service was brilliant also the delivery the bikes arrived well packed in there boxes I unpacked them not a mark any ware I was very pleased and the delivery service was bang on time Both the bike company and the delivery service are second to none I would recommend them to anyone
Roy Nantwich

Prompt delivery of bike but basket for bike arrived damaged. Extremely difficult to follow instructions, so much so we ended up having to take the bike to a cycle shop for them to assemble. Would recommend buying direct from a store, fully assembled.

Bought one of the those bikes with the shopping basket on front for the wife on a whim, it was the cheapest i could find so didn't have great expectations.
I emailed customer service the next day as i wanted comfort in their response rates - needn't of worried Kristine from customer service answered my "when will it arrive" query within seconds (wow).
The bike arrived sooner than scheduled and was easy to assemble. It exceeded my expectations regards quality given its budget price, however the stand did break when i leant (probably to heavily) on it.
An email to customer service on the night was answered start of next working day with "we'll pop a replacement in the post"... a replacement stand arrived the next day. (wow)
Only time will tell on the bikes longevity, however can't fault Bikes2udirect... buy with confidence .
Well done and thanks for the great service ! 10 out of 10 from me :)

Great choice of bikes. Bought a bike for father in-law as needed a step through bike (easier for 82 year old to get on/off). Bike arrived flat packed and easily assembled within 40min. Had one broken wheel reflector in transit, but customer service was fantastic and supplied a replacement straight away after notification. Couldn't ask for more. Thank you

Excellent service. Astounded by the responsiveness and helpfulness of the customer service team. Would deffiently recommend this company. Correspondence prior to ordering was brilliant and helped in every way possible. Fast delivery. Product exactly what I was after. "Top notch"

Had a problem with the expander bolt shattering in assembling on the Dawes bike I got with them. They put a new one in the post on the day I talked to Ben. Bike now fully assembled - can't ask for better service than that :-)

Ordered a bike for our son's Christmas present early December. Arrived very quickly but we didn't assemble until Christmas eve, which took us past the 14 day returns window, and the front wheel hub was too large for the frame. Sent an email that night asking for advice on how to fix it, not expecting a reply til after New Year. Khristine responded on the first working day after Christmas and offered to exchange the bike despite us being way past the return date (at our own fault, I'd like to add!) The bike was collected, as arranged and the exchange would have happened on the same day had the delivery company done their bit. New bike was perfect and we had one very happy boy cycling around an hour after receiving it.

Customer service like this is so rare nowadays. I won't hesitate to return when my two younger sons ask for a bike for Christmas.

Huge thanks to Khristine for all the help!

The letter below explains it all... They didn't fix my bike properly in the end either. Jerks.

Dear Sir/ Madam,

Thank you for repairing my bike, I appreciate your taking the time to fix it. I will pay delivery costs, as I don't seem to have a choice, but I'm disappointed with and saddened at your attempt to place blame with me for all of the issues with the bike.

I began to experience issues after only a month when I had to change the brake pads. The man in the shop told me, you get what you pay for. I was offended by this hipster bike snob and wanted to defend my lovely Vanessa (that's what I called my bike) but oh how prophetic his words turned out to be! Within three months there were so many problems that my local bike shop quoted me a price for repairs that exceeded how much the bike had cost in the first place.

You stated that I must be cycling off-road, which is simply untrue. I used the bike on London roads to commute to work.

You also stated that I probably wasn't storing Vanessa properly, which again, is untrue. I'm lucky enough to have a dedicated bike store in an underground car park behind my house where I lock my bike up every day. I also have an underground bike store in work. I can send pictures if you would like visuals. So you'll surely understand why I'm reluctant to accept blame for the rust.

Regarding the rear carrier missing bolt, it was certainly attached when I got the bike, and snapped off somewhere along my commute to work one morning. Any insinuation that it wasn't there when the bike first arrived is simply reaching on your part, but hey ho, you're doing such a great job reasoning away all manufacturer responsibility for faults with the bike, why stop now!

As a generally nice, honest, hard-working Irish girl in London, I find it really annoying that I'm being shafted by you to pay transport costs but I'm just not sure what else I can do or say to defend my treatment of Vanessa during our time together! Anyway, I'll leave it there. I suppose it's my word against yours and I don't have a leg to stand on or indeed a good bike to sit on, as the case may be.

Kind regards,

Anne-Marie

Bought a bike from here for my girlfriend. Bike started falling apart straightaway and after 3 months had a plethora of issues. One day the handlebar fell down (not associated with assembly) while she was cycling which is very dangerous. Sent the bike back to Bikes2U who said it was her fault for cycling it too much. Wouldnt give a refund but agreed to fix the issues adn incredibly made us pay for postage. Had already purchased a new bike so just chucked the death trap in the garage. Complete waste of money and the customer service and bike technicians were rude, argumentative and patronising. Please dont buy from this supplier and just pay the extra to buy from a reputable shop.

Ordered a bike for my daughter for Christmas. I was very late to order and was worried it wouldn't arrive in time but after an email they assured me it was being dispatched and it arrived promptly in plenty of time. Bike was reasonable to assemble although hubby assembled it and he loves doing things like that. Had I done it I would have needed instructions which there wasn't any. But that is my only criticism the bike itself is amazing. My daughter (7) hasn't been off it since she got it. And both hubby and I think the quality is superb. Well worth the money! High recommend both the bike and the company! Very pleased with our purchase.