Bikes2udirect 

We requested specific delivery day - goods received as requested
Minor problem when bike assembled, emailed the evening of Thursday 22nd December. Received a call Friday 23rd December, new parts arrived Saturday 24th December!!
Cannot thank Ben and everyone at Bikes2udirect amazing service, no quibble. Prompt efficient and friendly.
One very happy daughter with a fabulous bike.

I bought a bmx for my sons Christmas, on assembly on the 21st we desperately needed something changed. I contacted Ben at bikes for you & within 24hrs in December my problem wss totally fixed. The service and speed was absolutely 1st class & i will have a very happy little boy on christmas day because of this. I cannot thank Ben & the company enough i will definitely use again! 🎅🎄

Bought this bike for my partner, purely down to spec vs price if I'm honest.

I was a pain from the start TBH, asking for a delayed delivery as I wasn't home when the fast overnight delivery was due - this was no problem for the customer service team, who's communication was excellent & quick, and they delayed the despatch.

The bike arrived well packed and I thought I'd found a fault after the minimal assembly was completed. I contacted customer services by email who then called me within seconds of me emailing. They were extremely helpful, even after it appeared that id over reacted and panicked!! There was no fault.

For the money, you won't get a better bike in my opinion, but more importantly, you won't find better customer service anywhere.

Thank you bikes 2 u direct, and Merry Christmas!

Fast, efficient and very helpful. We bought our bike for our son as a last minute Christmas present but did not leave a lot of time for delivery. The lady I dealt with at customer services could not have been more helpful. She kept me up to date and informed throughout. I would definitely recommend to others.

The kids bike I ordered was delivered on time, but the basket arrived broken. I got the same day a refund fro the value of the basket , allowing me to go to the shop and buy a new one.
No fuss, good customer service, I like it!!

Perfect service! Fast dispatch, easy communication and excellent bike! Just great!

I ordered bikes for my children on Monday and both were in stock which was great, delivery stated within 1-3 days and the bikes arrived yesterday. I was able to trace where they were also with yodel, overall I'm very happy with the service no hassle and no trekking round shops and got exactly what I wanted x

Ordered my daughters bike and received it the next day. Was easy to put together, only front wheel, handle bar, pedals and seat to attach (with tools that are sent with bike) No marks or scratches, great bike. happy customer

Ordered one day. Yodel couldn't find my very awkward address. I live on a canal boat in the middle of nowhere. So I contacted Khristine at customer care with details for delivery driver. Next day my new shiney bike arrives
Whoop Whoop!!. Top price, Top customer care, Would definitely use this company again.
A Very happy Chappy x

Order 2 bikes for my kids for Christmas.

Built them, although one was defective. Got straight on to them, on the Sunday evening when I discovered the defective bike. Sent them pictures of the defective areas, they got back to me by 10am Monday. After a few emails, they agreed the bike wasn't to their acceptable standards, they offered the swap. The bikes were swapped on Tuesday afternoon, and the replacement bike was in perfect condition when I built it Tuesday evening.
That's a 2 day turn around. At the start of the week. Quite frankly amazing in my opinion.

Their customer service people are very friendly and even more helpful.

I will recommend to all my family and friends, as although I received a defective bike, they sorted this problem fast and effectively.

I recommend bikes2udirect to anyone. They Care for their customers like not many companies do these days.

10/10.

Thanks.

Will buy again from them . Bike arrived in perfect condition , protective cardboard sleeves around all the tubes. As with any mail order you may need to adjust gears and brakes. My gears worked well and just had to tighten brake cables. Wheels were out of true and bikes2udirect agreed to give me mudguards instead of contribution and they offered to true them if I returned them which I couldn't as I need bike every day. They refunded faulty inner tube.

I have noticed a few negative reviews about bikes2udirect but all I can say are positive things, both about the product and the customer service. I purchased a 15" ladies Claude Butler B grade bike. The seat post hadn't been included and Khristine from customer service couldn't have been more helpful. I ordered the bike on Sunday and it was delivered on Tuesday and the seat post arrived on Thursday (today). I have now built my bike using the emailed instructions supplied by Khristine and other than needing to inflate the tyres all is great. Only one other thing I need to say is that if this is a B grade bike then you could knock me down with a feather because I don't think an A grade could be any better. Thanks Khristine and all at bikes2udirect.

I purchased this bike as I loved the Viking bike my daughter bought and accidentally came across B bikes
Khristine was very helpful and pointed out the flaw which was a flawed paintwork on a particular bar
Very helpful
We employed a person to assemble the bike and unfortunately there was one small bar missing
Bikes for u were fantastic sent this the very next day Royal Mail 1st class delivery and being rather stupid we still did not know how to assemble this
Khristine again sent me a PDFs and still being stupid Ben phoned me to explain how to assemble
Absolutely wonderful service
Well done bikes2u direct
Thanks Linn

Ordered a bike on Sunday, requested an update on delivery on Tuesday, which I received back within an hour. Was then delivered as promised on the Wednesday. Good bike and service

I purchased a BMX for my sons birthday from this company. The delivery was super quick, but when I opened the box the manufacturer has included the wrong front wheel in the package. I started to worry a bit after reading some not so good reviews. However I emailed their customer services and didn't really hope for much. HOWEVER I got a call back from them within the hour - I must admit I was impressed! They apologised for the inconvenience and were particularly concerned since it was a birthday present. They said to leave it with them and they would see what they could do. Unfortunately the had no more of the bike that I had ordered so they contacted the manufacturer and arranged for another pair of skyway wheels to be sent out asap. They even upgraded the wheels for me. The wheels came in about 72 hours. The bike is great, the value is excellent and the service I received was fantastic. All companies make mistakes at some time but not all of them deal with it in such an amazing way!!

The bike arrived with a damaged pedal arm & bent forks. Would've been happy to just get it exchanged but due to the attitude of girl I spoke to I changed my mind.
Spoke to me as if it was my fault, read my the riot act on how to repackage it. Funny she said this as if it had been packed in accordance to her guide lines prior to being sent out it may not have turned up in a mess.

So.... my last review was a very unhappy one, a bike that was falling apart and poor Bikes2udirect customer service, but since then I have been contacted by David Defurey Director of the company and he has offered not only to repair my bike, but to "upgrade it and make it in to the bike I was expecting". It's rare that customer satisfction is taken so seriously and dealt with in such and friendly and efficient way. My little bike may be basic but it will keep going for bit longer now and I will certainly be buying the next one from Bikes2udirect.
Thank you David, you have completely restored my faith in online purchasing

Their Website states that their Bikes arrive 80-90% built and require finishing including fitting pedals, saddle/post, handlebars and front wheel
and that no specialist knowledge is required yet when my gears failed to work properly they said that setting up the gears was part of the assembly and reccomended that I get it done by a professional.
Well if they had said that before I bought the bike I would have gone elsewhere
Avoid

Bought both my sons' bikes from bikes2udirect and received both within 48hrs of ordering online (during week). Had minor issue with a Claud Butler Blast 14" BMX for my 5yr old as found a tear in the saddle with some scratching underneath but felt that this was down to manufacturer as bike was sealed in a box with seat packaged individually. Contacted bikes2udirect, sending photos of the damage taken on day of opening/assembling the bike. Received a very prompt email from Ben who advised me that he had ordered a replacement which he would send out asap. True to his word, the (flawless) replacement arrived quickly after keeping me advised of when to expect it. I'd gladly use them again, just gutted that I'm probably too old to treat myself to a BMX with mag-wheels without the mid-life crisis stigma!

My bike was despatched the day I ordered it even though there was a query about payment (my error, soon put right). The gentleman who phoned me about it was friendly, polite and helpful.

Started to assemble the bike today and struggling a bit with instructions supplied. Emailed a query to Bikes2U Direct which was replied to in minutes with clearer instructions attached.

I honestly cannot fault the service given in a polite, friendly and helpful manner.

Well done Bikes2U Direct, ***** for service.