Bikesdirect365 Reviews 237

TrustScore 2.5 out of 5

2.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Please can someone contact me from this company. I bought a Kingston vintage bike from yourselves last April and am unable to use it due to the clasp that holds the back guard up from the wheel has br... See more

Rated 1 out of 5 stars

I bought a product from Halfords online, but it turned out to come from Bikesdirect. Halfords refuse to accept returns and Bikesdirect state that they must agree to accepting a return before it can b... See more

Rated 2 out of 5 stars

The scooter was sent to my work address. I wasn't there to receive it. Instead a receptionist took it on my behalf. Unfortunately the box was badly damaged which is less than ideal as it's an Xmas pr... See more

Rated 4 out of 5 stars

Everything was OK (bike, delivery time...) but the website gave some problems in the purchase process, declining my credit cards several times. During somedays, all the charges of my declined operatio... See more

Company details

  1. Bicycle Store

Information provided by various external sources

We are a family owned UK business set up to promote cycling by providing a high level of customer service and products that are fit for purpose and with added features and benefits. We hope that by helping you buy the right bike you will enjoy cycling and continue to cycle.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

237 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Arrived less than 24 hours after order!

Plenty of detailed info on website and ordering was pretty simple. Ordered at lunchtime one day and it arrived before lunch the next day! Bike was for my father, who was well impressed by the bike and the service. Cheers

July 26, 2012
Unprompted review
Rated 4 out of 5 stars

The next Bradley Wiggins.

I ordered a RAD bmx for my sons birthday, the bike came within 2 days of ordering and looked better than the pictures showed. He loves it and it makes me the coolest dad in the world! Great service and tracking emails, will recommend to my friends. Hopefully have the next Bradley Wiggins on my hands.

July 26, 2012
Unprompted review
Rated 4 out of 5 stars

happy with purchase

I purchased a folding bike (Kingston) and am very happy with my purchase. Bike was as described and rides very comfortably. Feels very light and easy to move on and off tube (i am 5ft1 and 8st9). Arrived on time (earlier in fact) and almost fully assembled, i only had to attach the pedals, adjust seat etc. My only complaint is that i was sent the wrong size allen key so i could not adjust the brake levers; these are set at an awkward angle when the bike first arrives and as i had my bike delivered to work, i then had to ride the 6 miles home with my wrist at an awkward angle and my seat sliding down (the seat lever also needs tightening)! Quite annoying, however even with them issues, i could still tell the bike is comfortable to ride, which is the main thing. Very easy to fold too.

July 23, 2012
Unprompted review
Rated 5 out of 5 stars

Quick, easy and great service.

The bike chosen was the best best price that I found on the internet.
I paid via Pay-Pal and the bike arrived the next day exactly as described in perfect condition.
I now intend to buy a second Bike from this supplies.

July 19, 2012
Unprompted review
Rated 5 out of 5 stars

bikesdirect set wheels in motion

I recently purchased a ladies cycle for my daughters birthday, delivery was very promt, on putting it together i had a little trouble with the handlebar assembly which seemed a tad tight when adjusting height, i contacted bikesdirect because it left visible marks, bikesdirect were extremly apologetic and without hesitation sent a new part which arrived nextday. Excellent service, highly recommended. One very happy daughter.

July 11, 2012
Unprompted review
Rated 5 out of 5 stars

Good value, excellent delivery

I have no complaints to make after buying from this supplier. The mountain bike I bought was great value, and arrived in perfect condition with little time required to assemble it. Whats more, it was delivered only 2 days after purchase at 11pm at night! Very satisfactory all round - would recommend to anyone.

July 10, 2012
Unprompted review
Rated 5 out of 5 stars

Amazing...

Extremely quick service. Arrived the next day. Nicely packaged and easily put together. Value for money. Great item.

July 9, 2012
Unprompted review
Rated 5 out of 5 stars

Fantastic Service Thank You

I have recently bought a bike trailer which was delivered promptly and well packaged.
I had a query re an additional accessory which was also dealt with curtiously, promptly and I found the staff could not be more helpful.

I certainly recommend this company.

July 3, 2012
Unprompted review
Rated 5 out of 5 stars

Problems buying over the internet, not this time.

Maybe it's my negative attitude but I've come to expect there will be issues when I buy from internet suppliers.
Not so with Bikesdirect365. The bike arrived the day after placing the order. We've not had the bike long so feel unable to comment on it's durability but so far everything is as expected---except the extremely prompt delivery which took us by suprise!!! and it is certainly doing the job we bought it for short infrequent 3 mile round trips. Can't complain at all and would recommend people to give them a chance.

June 26, 2012
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look