Bikesdirect365 Reviews 237

TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

Please can someone contact me from this company. I bought a Kingston vintage bike from yourselves last April and am unable to use it due to the clasp that holds the back guard up from the wheel has br... See more

Rated 1 out of 5 stars

I bought a product from Halfords online, but it turned out to come from Bikesdirect. Halfords refuse to accept returns and Bikesdirect state that they must agree to accepting a return before it can b... See more

Rated 2 out of 5 stars

The scooter was sent to my work address. I wasn't there to receive it. Instead a receptionist took it on my behalf. Unfortunately the box was badly damaged which is less than ideal as it's an Xmas pr... See more

Rated 4 out of 5 stars

Everything was OK (bike, delivery time...) but the website gave some problems in the purchase process, declining my credit cards several times. During somedays, all the charges of my declined operatio... See more

Company details

  1. Bicycle Store

Information provided by various external sources

We are a family owned UK business set up to promote cycling by providing a high level of customer service and products that are fit for purpose and with added features and benefits. We hope that by helping you buy the right bike you will enjoy cycling and continue to cycle.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

237 reviews

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Rated 5 out of 5 stars

Excellent again

This is the third bike purchased and once again first class experience from initially phone call to completed quick delivery.
All bikes as promised and good value for money.

June 23, 2012
Unprompted review
Rated 5 out of 5 stars

i would highly recommend this company

i came across directbikes365.com when looking for a hybrid and this was the first site to pop up on google
i used the 'which bike is for me'service and the hybrid was perfect
i rang to check i was ordering the correct size for my height and they were most helpful
i would advise anyone purchasing a new bike to use these
they are very reasonable on prices too

June 22, 2012
Unprompted review
Rated 5 out of 5 stars

On your bike Halfords!!

Ordering was simple and easy on line, seemed to have good stock and prices were good having compared them with lots of others on the web and in store. Placed the order then realised that I wasn't going to be able to take delivery for a few days so called them. Spoke to a really friendly, helpful chap who promised to hold the delivery up and then actually did hold it up, so used to things not happening when you ask for it!! :) Bike arrived today, as promised, and all is very well indeed. I would definately recommend bikesdirect365 and would use them again.

June 21, 2012
Unprompted review
Rated 4 out of 5 stars

Great bike & delivery, but problems with completeness of upgrades.

Very pleased with the speed of delivery and standard of finish to my Indigo Verso Hybrid Bike.

Unfortunately even though I specifically asked for full written installation instructions for the upgrades that I also purchased at that time they were, in some respects, sadly inadequate.
Not being in the fulness of youth I rely upon well thought out and logical installation guidelines to assist my understanding during installing, that's the thing with age but few of you seem to think it worthwhile to accommodate people of age which is a pity because it make getting older much more of a problem.

The main source of my complaint is the lack of any illustrative assistance offered by the AVENIR rear luggage rack that I purchased on what I thought was your recommendation and in particular the lack of any coherent installation guidelines. In addition I discovered that one of the bolts needed to secure the pannier to the rear bike frame was missing as well as no bolts were provided for fixing to the bike itself. I can't tell you more than that because there is no packing list with the package so I am guessing that it is a series of M5 sized bolts missing but if perhaps there are no bolts supplied for fixing to the bike, which would be most frustrating as I would then have to go to a shop that sold such things.
With regard to the mudguards I bought from you there is a bolt missing to enable the bottom of the rear guard to be fixed to the bottom bracket stay of the frame.
Sorry to be so negative at this time but you can hopefully take account of my comments and respond.

June 18, 2012
Unprompted review
Rated 5 out of 5 stars

Fantastic service.

Products very well described,
easy on line ordering and very speedy delivery.
Definately recommend this excellent service and would use again in the future,

June 12, 2012
Unprompted review
Rated 5 out of 5 stars

PERFECT

I made a mistake with my online ordering, due to age! and lack of knowledge! realised quite quickly and sent an 'e' mail to bikes direct, a phone call from them, and a chat, and the problem was imediatly corrected, no fuss involved. Just perfect. Bike arrivied 24hrs later, and am now riding it. Thank you

May 24, 2012
Unprompted review
Rated 5 out of 5 stars

Excellent service

First class service.Ordering was very simple.My bike arrived 4 days later over a bank holiday weekend.. Assembling it which was a little difficult for me to do,so i had to get my husband to do it..I was must impressed with the quality of the bike..I have since had great fun riding her..Would definatly recommend the Bike and Bikesdirect365 to anyone.

May 15, 2012
Unprompted review
Rated 5 out of 5 stars

Excellent company

I bought this bike from this company and it arrived within 2 days ,very impressive, everything seems ok so far but due to this horrid weather we are having I have not been able to try it out yet but I dont expect any problems. The bike is quite light and fits in a large shopping bag that I purchased from a home direct shop ideal for storing and transporting.

May 14, 2012
Unprompted review
Rated 5 out of 5 stars

All well

Bike arrived on time and was nicely packed. The small parts bag unfortunately broke but I was able to find all the parts rummaging through the package.

May 10, 2012
Unprompted review
Rated 2 out of 5 stars

Loose spokes

I took my bike round to a bike clinic at work as they were offering a free check over. When i collected the bike from them they said it was OK now but that they had found that most of the spokes in the rear wheel were loose and the wheel was in imminent danger of collapse.

April 23, 2012
Unprompted review
Bikesdirect365 logo

Reply from Bikesdirect365

Sorry to hear about the problem. If you would of notified us about the problem we would of been happy to check the bike and carried out any repairs if needed. I have notified Raleigh Bikes about problem.

Rated 4 out of 5 stars

Overall reasonably happy

I was very happy with the delivery time, although I wasn't able to coordinate the delivery day with the shop (of course it arrived on a different day as expected). Similarly to a review I have just read, the bicycle seems good value for its price, but I haven't been able to try it yet because it takes a fair amount of mechanical knowledge and tools to assemble it. Once I get there, things look promising. But all in all, Bikesdirect365 seem competitive and very well stocked. I will definitely purchase again and recommend them.

April 23, 2012
Unprompted review
Rated 4 out of 5 stars

Good value bike

Bought this bike for my wife. The bike needed a fair bit of assembly and the instructions were obviously universal rather than specific to this bike so a little bit of mechanical knowledge required.

Once assembled it was fine with a good quality for the price feel to it and the wife loves it,

April 17, 2012
Unprompted review

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