We had no problems finding a ticket. We were greeted at the door of Store Studio by a security guard who inspected our ticket before we were allowed in. There was a closkroom and toilets immediately a... See more
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Good clear advice and helpful subject suggestions for printing triptychs. Cherry encourages us with many different layouts, presentations, etc. What works and what doesn't work.
Company replied
Go every year ,great to meet up with friends ,incredible selection of whisky ,all in all a well organised great day out.simple to book and a date always in our calendar
Company replied
Terrible service and no tickets emailed for tonights concert. Take your money and dont send the tickets. Their 'bot says "will get back to you" closes the conversation without getting a reference. DO... See more
Company details
Written by the company
On Billetto you can sell tickets for your event, be it a concert, live music, course, theme party, school party, festival, dance event, sports event or something entirely different. Billetto is present in 13 European markets - start your ticket sales today.
Contact info
Dronningens Tværgade 9, 2. Sal, 1302, København K, Denmark
- +45 71 99 38 82
- support@billetto.com
- www.billetto.dk
4.4
Excellent
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 75% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Billetto
Hi Roger,
Thank you for your 5-star review! ⭐️ We're so glad to hear that you found the process quick and easy to use. Simplicity is what we strive for, so your feedback means a lot to us. 😊
Wishing you a wonderful holiday season and a Merry Christmas! 🎄✨
Best regards,
Team Billetto
the ryanair of ticketing
the ryanair of ticketing - everything costs extra
December 10, 2024
Unprompted review
Reply from Billetto
Dear CB,
Thank you for sharing your feedback. We understand that additional services like SMS reminders or ticket insurance can feel like extra costs, but they are completely optional and intended to provide more flexibility for those who need them.
We are constantly working on making our platform as user-friendly and transparent as possible, and your input helps us improve. If there is anything specific you'd like to discuss or suggest, please feel free to reach out to us.
Wishing you a pleasant day ahead! 🌟
Best regards,
Team Billetto
Det fungerede godt
Det fungerede godt. Super simpelt, og fedt med support for Wallet.
Ekstra bonus for at man kan købe drikkevarer forud for eventet :)
December 8, 2024
Unprompted review
Reply from Billetto
Kære Henrik,
Tusind tak for din fantastiske anmeldelse og de 5 stjerner! ⭐ Vi er så glade for at høre, at din oplevelse med Billetto har været god, og at det hele fungerede som forventet. Vi er især glade for, at du har haft en positiv oplevelse med både vores Wallet-funktion og muligheden for at forudkøbe drikkevarer til dit event – det er en ekstra bekvemmelighed, vi håber, mange vil få glæde af!
Vi ser frem til at byde dig velkommen til flere events i fremtiden. Tak for din støtte, og hav en rigtig god jul! 🎄✨
Med venlig hilsen,
Team Billetto
It take ti long to get the ticket 6…
It take to long to get the ticket 6 houers is NOT ok. The event has starten so I hade to show them the bankredraw
December 8, 2024
Unprompted review
Reply from Billetto
Dear Customer,
Thank you for your review. We are sorry to hear that you experienced an issue with receiving your ticket.
We couldn’t find any orders associated with the email address used for this review. To assist you further, could you please contact us directly via email at support@billetto.com, or provide us with the necessary details so we can locate your order and resolve the issue?
At Billetto, we always send tickets immediately after the order is processed, so we take any delays seriously. We would be happy to investigate the matter further and find a solution.
Kind regards,
Team Billetto ✨
Classic scammy techniques
So many scammy add-ons and pre-checked boxes trying to get me to agree to everything from a $1.50 SMS reminder fee to automatically consenting to email advertisements. Low-class behavior.
December 3, 2024
Unprompted review
Reply from Billetto
Dear MS,
Thank you for taking the time to share your thoughts. We’re sorry to hear that you found our process frustrating.
We want to clarify that all add-ons, such as SMS reminders, are entirely optional and not pre-selected. Tickets are always sent via email at no extra cost, and these additional services are simply offered as choices. Opting out only takes a few seconds and doesn’t impact the completion of your purchase.
Your feedback is important to us, and we will continue to review our processes to ensure clarity and transparency for all our customers. If you have further questions or concerns, we’re here to help.
Best regards,
Team Billetto
To charge for SMS is just ridiculous
To charge for SMS is just ridiculous. The rest of the service was up to expected standard 2024.
November 30, 2024
Unprompted review
Reply from Billetto
Hi LL,
Thank you for your feedback and for highlighting the positive parts of your experience. 😊 We understand your frustration regarding the SMS charge. This service is entirely optional and intended as an added convenience. Tickets are always delivered to your email at no cost. Your feedback is valuable, and we’ll consider it as we work to improve our services.
Kind regards,
Team Billetto
I attended training but I was not sent…
I attended training but I was not sent the certifcate
November 27, 2024
Unprompted review
Reply from Billetto
Dear Tara,
Thank you for your feedback. 😊 We’re sorry to hear you didn’t receive your certificate after the training. As Billetto facilitates ticketing, the event organiser is responsible for providing materials such as certificates, not Billetto.
If you’d like assistance, feel free to reach out to us directly at support@billetto.com. We’ll be happy to help you get in touch with the organiser to resolve this. 💡
Best regards,
Team Billetto
Reply from Billetto
Dear Emelie,
Thank you so much for your 5-star review! ⭐️ We're thrilled to hear that you found the process easy to follow and trustworthy. 😊 It's wonderful to know that we could make your experience smooth and seamless.
Have a fantastic day! 🌟
Kind regards,
Team Billetto
Everything about my experience of…
Everything about my experience of purchasing tickets with billeto was fine but…
Why send a link to Apple wallet when safari cannot open the file! Annoying. Back to good old reliable printing off on paper!
November 1, 2024
Unprompted review
Reply from Billetto
Dear Doglover,
Thank you for sharing your feedback. 😊 We're glad to hear that your ticket purchase went smoothly, but we’re sorry to hear about the issue with the Apple Wallet link. This feature typically works seamlessly, and we haven’t received similar complaints. It might be worth checking your device settings or browser compatibility.
If the issue persists, we encourage you to reach out to our customer service team at support@billetto.com. We’d be happy to help resolve the problem and ensure a better experience next time.
Best regards,
Team Billetto
Very helpful customer service person
Very helpful customer service person - Kathrine
November 20, 2024
Unprompted review
Reply from Billetto
Dear Dr. Gail Urquhart,
Thank you so much for your kind words and 5-star review! 😊 We're delighted to hear that Kathrine was able to assist you. We'll make sure to pass on your praise to her—it will surely make her day! 🌟
Best regards,
Team Billetto
Quick and helpful
Reached out via their web form, as my tickets didn't show in their app. They have previously. It was handled promptly. Pdfs sent to me again (good back up) and the advice to log out and in again. All resolved! Prompt, clear and courteous.
November 21, 2024
Unprompted review
Reply from Billetto
Dear Caroline,
Thank you for your fantastic 5-star review! 🌟 We're glad to hear that our team promptly resolved the issue with your tickets and provided helpful advice. It’s great to know that everything was handled smoothly, and we appreciate your kind words about our service. 😊
We look forward to helping you again in the future!
Best regards,
Team Billetto
Shady, misleading and greedy
You always try to upsell your users with ridiculous stuff. Paying extra to get the ticket by text message? Or to get a reminder when the event approaches? Your nickel-and-dime greed is embarrassing.
Also, the newsletter signup checkboxes are enabled by default *and* phrased to be intentionally confusing. Dark patterns abound.
I would never use your platform of my own volition.
November 20, 2024
Unprompted review
Reply from Billetto
Dear Thea,
Thank you for sharing your feedback. We’re sorry to hear that you were dissatisfied with your experience using Billetto.
Regarding the add-ons, we want to emphasize that these services, such as SMS tickets and reminders, are entirely optional. By default, they are neither pre-selected as "yes" nor "no," allowing you to make a choice without pressure. Additionally, tickets are always sent to your email at no extra cost, and we clearly state this during the purchase process. Opting out of these add-ons takes just a few seconds and doesn’t impact your ticket purchase.
As for the newsletter signup, our fields are clearly marked and even emphasized with bold text for added transparency. We aim to make the process straightforward while offering the flexibility to opt in or out as you see fit.
We appreciate your feedback and will continue working to ensure a seamless and transparent experience for all our users. If there’s anything specific we can assist you with, don’t hesitate to contact us at support@billetto.com.
Kind regards,
Team Billetto
Risk of spam
Trying to get you registred for newsletter (spam) with both email and telephone number. Be careful to deselect all checkboxes!
November 18, 2024
Unprompted review
Reply from Billetto
Dear Jimmy,
Thank you for your review and your feedback! 😊 We understand the importance of being clear about optional subscriptions. On Billetto, any marketing preferences can be deselected during the checkout process, so they are always a choice. If there's anything else we can assist with or clarify, please don’t hesitate to reach out. 🌟
Kind regards,
Team Billetto
Quick and easy suggestions for a fun…
Quick and easy suggestions for a fun night out.
November 15, 2024
Unprompted review
Reply from Billetto
Dear Andreas,
Thank you so much for the 5 stars and your kind words! 😊 We’re thrilled to hear that you found it quick and easy to discover fun options for a great night out. We hope to help you find even more fantastic experiences in the future! 🎉✨
Kind regards,
Team Billetto
Super koncert i Slagelse (Phil Bates/…
Super koncert i Slagelse (Phil Bates/ ELO) det var nærmest en fest for det modne publikum
November 14, 2024
Unprompted review
Reply from Billetto
Kære Lars,
Tusind tak for de 5 stjerner og din flotte anmeldelse! 😊 Det lyder som en fantastisk aften med Phil Bates og ELO – nærmest en fest! Hvis du har mulighed, må du endelig dele din ros med arrangøren – de fortjener stor anerkendelse for det gode arrangement. 🎶✨
Med venlig hilsen,
Team Billetto
Reply from Billetto
Kære Helle,
Tusind tak for de 5 stjerner og din dejlige anmeldelse! 😊 Det lyder som en fantastisk aften med skøn musik og en god stemning.
Hvis du har mulighed, må du gerne dele din ros med arrangøren – de fortjener også anerkendelse for det flotte event! 🎶✨
Med venlig hilsen,
Team Billetto
Billetto is easy to use
Billetto is easy to use. The app shows you ticket even if you are online. I had a discount code that I just filled in and the right amount was deducted before payment.
May 25, 2024
Unprompted review
Reply from Billetto
Dear JP,
Thank you so much for the 5 stars and your kind feedback! 😊 We're thrilled to hear that you found Billetto easy to use and that the app made accessing your ticket convenient. It's great to know the discount code feature worked seamlessly for you, too! 🎟️💸
We look forward to helping you with more fantastic experiences in the future.
Kind regards,
Team Billetto
10% additional charge when ordering ticket
Noting whent wrong but it´s annoying to pay 10% additional fee just for ordering a ticket. No human activity involved, ticket sent automatically by E-mail. If you like SMS additional fee of 15 SEK!!
November 5, 2024
Unprompted review
Reply from Billetto
Dear Jan-Olof,
Thank you for taking the time to share your feedback. We understand that fees can feel frustrating, and we appreciate your input. Our service fee supports the platform's operation and ongoing improvements to enhance the ticket-buying experience for all users. The SMS delivery is an optional extra service, as some customers prefer this added convenience.
Thank you for your understanding, and please feel free to reach out if you have any further questions or concerns.
Kind regards,
Team Billetto
It was very easy and super fast.
November 7, 2024
Unprompted review
Reply from Billetto
Dear Ana,
Thank you so much for the 5 stars! 😊 We’re thrilled to hear that you found the process very easy and super fast. Your feedback means a lot to us, and we’re happy that you had such a smooth experience! 🚀✨
If you ever need assistance, we’re always here to help!
Kind regards,
Team Billetto
Super quick response! So helpful
I needed an urgent response & spoke to Katherine in customer support on the phone and she went to find out how I could edit my membership. 10 minutes later she called back with how to do the change I needed & we did this together on the phone.
Super quick response, thankful for the technical help and now I can keep my members happy! Thank you!
November 1, 2024
Unprompted review
Reply from Billetto
Dear Leslea,
Thank you so much for the 5-star review! 🌟 We’re delighted to hear about your positive experience with Kathrine in customer support. It’s fantastic that she was able to assist you so quickly and efficiently with editing your membership, and we’re thrilled that we could help you keep your members happy!
We appreciate your kind words and are always here to provide the support you need. 🙏✨
Kind regards,
Team Billetto
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