We had no problems finding a ticket. We were greeted at the door of Store Studio by a security guard who inspected our ticket before we were allowed in. There was a closkroom and toilets immediately a... See more
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Good clear advice and helpful subject suggestions for printing triptychs. Cherry encourages us with many different layouts, presentations, etc. What works and what doesn't work.
Company replied
Go every year ,great to meet up with friends ,incredible selection of whisky ,all in all a well organised great day out.simple to book and a date always in our calendar
Company replied
Terrible service and no tickets emailed for tonights concert. Take your money and dont send the tickets. Their 'bot says "will get back to you" closes the conversation without getting a reference. DO... See more
Company details
Written by the company
On Billetto you can sell tickets for your event, be it a concert, live music, course, theme party, school party, festival, dance event, sports event or something entirely different. Billetto is present in 13 European markets - start your ticket sales today.
Contact info
Dronningens Tværgade 9, 2. Sal, 1302, København K, Denmark
- +45 71 99 38 82
- support@billetto.com
- www.billetto.dk
4.4
Excellent
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 75% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Billetto
Dear Noor,
Thank you so much for the 4-star review and your kind words about our customer service! 🤗 We’re glad to hear you had a great experience.
If there’s anything we could do to make it a 5-star experience next time, we’d love to hear your suggestions! Your feedback helps us continue to improve and provide the best service possible. 💡✨
Kind regards,
Team Billetto
Annoying ordering process.
They ask for so much more information, then absolutely necessary to buy a couple of tickets. And when you think you're done (having said no to both Billetto-marketing AND the organizer's-marketing), they ask if you want to pay for SMS, then to pay for insurance, then a remainder... Ticketmaster is way better.
October 31, 2024
Unprompted review
Reply from Billetto
Dear Espen.
Thank you for sharing your feedback. We’re sorry to hear that you found the ordering process frustrating. Our goal is to provide flexibility by offering optional services, such as SMS delivery, insurance, and reminders, so that customers can customize their experience. Something a lot of our users chooses to use.
We also request certain information to ensure secure transactions and a smooth event experience. Your input is valuable, and we’ll continue to look for ways to streamline the process while maintaining these options.
If there’s anything we can do to improve your experience or if you have further questions, please don’t hesitate to reach out.
Kind regards,
Team Billetto
A very easy app and a simple payment…
It is a straightforward app and a simple payment method. It was helpful that I also got a ticket via Apple Wallet, along with the email version - perfect.
October 30, 2024
Unprompted review
Reply from Billetto
Dear Robrv,
Thank you so much for your 4-star review! 😊 We’re thrilled to hear that you found our app easy to use and appreciated the simple payment method. Your feedback means a lot to us, and we’re always working to make your experience even better!
If there’s anything we can do to earn that fifth star, please let us know! 🙌✨
Kind regards,
Team Billetto
Some kind of poorly thought out scam
Just got an email to my business account, saying that I had signed up to this company/service. Total nonsense!
It's just an example of very dodgy business practice and poor marketing. When I went to check it out, their website was very slow and certainly not the kind of product I would want to asscoiate my business with.
Avoid!
October 27, 2024
Unprompted review
Reply from Billetto
Hi Simon,
Thank you for sharing your experience. We’re very sorry for the inconvenience and confusion caused by this recent email. It was sent in error due to a technical issue in our email system, which mistakenly sent welcome messages to some long-standing users instead of only recent sign-ups. We understand how this might have seemed unexpected, and we’ve addressed the error to prevent it from happening again.
Regarding your experience with our website, we apologize for any slowness you encountered. We’re continuously working on optimizing our platform and providing a reliable service for our users.
If you have any further questions or need clarification, please don’t hesitate to reach out directly. We’re here to help and clarify any concerns.
Kind regards,
Team Billetto
Works fine!
October 26, 2024
Unprompted review
Reply from Billetto
Dear Karin,
Thank you so much for the 5 stars! 😊 We’re thrilled to hear that everything works just as it should. Your feedback means a lot to us! 🙌✨
Kind regards,
Team Billetto
Had to try three times before it went…
Had to try three times before it went through, Swish didn’t work at all, once the window just closed. Not at all good on an iPhone.
October 24, 2024
Unprompted review
Reply from Billetto
Dear Janelle,
Thank you for your feedback. I’m sorry to hear about the trouble you experienced with the purchase process on your iPhone. It’s important to us that the process is as smooth as possible, so we appreciate you bringing this to our attention. 😊
To help us look into this further and provide assistance, please reach out to our support team at support@billetto.com. We’re here to ensure a better experience for you!
Kind regards,
Team Billetto
Very quick process and experience
Very quick process and experience. Smooth.
October 22, 2024
Unprompted review
Reply from Billetto
Dear Andrea,
Thank you so much for the 5-star review! 😊 We're thrilled to hear that you had a quick and smooth experience with us. It means a lot to us that everything went so well for you! 🎉
If you ever need assistance, we're always here to help! ✨
Kind regards,
Team Billetto
No autofill possibility in case of more…
No autofill possibility in case of more tickets. Couldn't change the names. Useless questions and so on.
October 19, 2024
Unprompted review
Reply from Billetto
Dear Alexandru,
Thank you for your feedback. I’m sorry to hear about the difficulties you experienced with purchasing multiple tickets. 😊 To better understand what went wrong and to assist you, we kindly ask you to contact our support team at support@billetto.com. We would love to help resolve the issue and make sure everything works smoothly for you in the future.
Kind regards,
Team Billetto
Borderline criminal behaviour
Automatically creating a public profile just because you want to buy some tickets? That's borderline criminal behaviour.
October 16, 2024
Unprompted review
Reply from Billetto
Dear Jonas,
Thank you for your feedback. At Billetto, we’re proud to be a community where users can see and engage with each other, which is why a public profile is created when purchasing tickets. 😊 We inform you about this during the process, and you always have the option to adjust your profile settings and control what information is shared.
If you need any assistance with changing your settings or have further concerns, please feel free to reach out to us. We're here to help!
Kind regards,
Team Billetto
Manipulative spam.
Your unsubscribe button (and leave a review button) triggers my firewall. Whatever you're using to track customer clicks is dodgy.
Don't charge extra for tickets via text, reminders, or the ability to cancel if you get sick. Don't make it seem like I HAVE to pay for the ticket via text via manupulative user design. Feels gross.
October 14, 2024
Unprompted review
Reply from Billetto
Dear Helen,
Thank you for your feedback. We understand your concerns, and I’d like to clarify a few things. 😊 We do not require you to select additional services, such as SMS delivery or reminders; these options are entirely optional and can be easily skipped. Tickets are always sent via email without any additional cost.
We prioritize customer security, so I’m sorry to hear that our unsubscribe or review links triggered your firewall. We take these matters seriously and will review this to ensure the process feels transparent and secure.
If you have any further questions or need assistance, please feel free to reach out. We’re here to help!
Kind regards,
Team Billetto
Difficult to understand the process
Sure, I got the tickets. But the process was difficult to understand. If I use "Google pay", where do I enter my details? If I instead enter my details, the payment process fails. And the tick boxes for marketing opt-in (opt-out?) are unclear, and written so one might think they are mandatory. (On purpose?)
The only thing Billetto does is to sell tickets. And they manage to make such a simple thing complicated and difficult to understand. Impressive.
October 8, 2024
Unprompted review
Reply from Billetto
Dear Mattias,
Thank you for sharing your experience with us. I’m sorry to hear that you found the ticket purchasing process confusing. Your feedback is valuable, and we’ll review our checkout process to ensure it’s clearer, especially around payment options and marketing opt-ins.
For future reference, Google Pay should prompt you to log in and enter details directly within its secure environment. If you encounter any issues again, please remember we’re just a call or email away and ready to assist. We're here to make the ticket-buying process as straightforward as possible, so your feedback helps us improve.
Kind regards,
Team Billetto
Good enough service
Good enough service, but charging extra for receiving your ticket as a text message feels a bit cheap.
October 3, 2024
Unprompted review
Reply from Billetto
Dear Jimmy,
Thank you for your feedback. 😊 We’re glad to hear you found our service good. Just to clarify, the SMS option is entirely optional, and tickets are always sent via email at no extra charge. 📧 We offer SMS as an added convenience since many customers appreciate having their tickets easily accessible on their phones.
We appreciate your input, and we’re always here to help if you have any further questions!
Kind regards,
Team Billetto
Lowlifes
Why do you charge ridiculously much money for sending a text message? Why do I have to uncheck boxes to avoid unnecessary costs I haven’t chosen myself? This feels like grounded Ryanair…
September 30, 2024
Unprompted review
Reply from Billetto
Dear Jacob,
Thank you for your feedback. 😊 Our SMS service is an optional feature that many customers appreciate for added convenience, and it can be easily deselected during the booking process. We aim to keep our pricing transparent and choices flexible, so you only pay for the services you wish to use.
If you have any further questions or concerns, our team is here to help. 📞 We’re committed to improving our service based on feedback like yours.
Kind regards,
Team Billetto
Utterly pointless bloatware that’s just…
Utterly pointless bloatware that’s just another reason for more data centres! So more destruction of land, destroying communities and water ways. Boycotts please
September 28, 2024
Unprompted review
Reply from Billetto
Dear Neptune,
Thank you for sharing your thoughts. We understand that environmental concerns are important, and we appreciate your passion for this issue. At Billetto, we aim to offer a platform that helps connect people to events they care about.
If you have specific feedback or questions regarding our service, please feel free to reach out. We’re here to listen and help in any way we can.
Kind regards,
Team Billetto
Spammers
Sends spam three minutes after my first purchase. Get lost!!!!
September 26, 2024
Unprompted review
Reply from Billetto
Kære Per,
Tak for din feedback. Når du foretager dit første køb, sender vi automatisk en velkomstmail for at bekræfte din profil og give dig vigtige oplysninger om dine billetindstillinger. 📧 Vi sender ikke spam, og under købsflowet har du altid mulighed for at fravælge marketingkommunikation, hvis du ikke ønsker at modtage yderligere opdateringer fra os.
Hvis du har spørgsmål om de mails, du modtager, eller har brug for hjælp til dine indstillinger, er du altid velkommen til at kontakte os. 😊
Med venlig hilsen,
Team Billetto
Purchase was okay
Purchase was okay, but charging extra for trivial add-ons feels like the predatory business practices that "low-price" airlines were previously attacked for. 15 SEK for getting a text message with a link sent to your phone? Another 15 SEK for a 24-hour reminder sent to your phone? Are you kidding me?
September 24, 2024
Unprompted review
Reply from Billetto
Hi Mózsi,
Thank you for your review! We are glad that you write and give us feedback, we appreciate it.
Tickets are always sent via email and can also always be accessed through a Billetto account under My Tickets. SMS ticket and SMS reminder are optional options if a ticket is also desired in the phone as a message and thus there is an additional cost as these services are provided by third parties.
You are always welcome to write to us at support@billetto.se if you have any questions.
Best regards
Team Billetto
Reply from Billetto
Dear Elham,
Thank you for sharing your feedback. 😊 We strive to make our platform as user-friendly as possible, and I’m sorry to hear that you found it difficult to navigate. Any additional services offered during checkout, such as SMS ticket delivery, are always optional, and you can choose whether or not to include them.
If you have further questions about the process or need assistance, please feel free to reach out. We’re here to help and improve wherever we can.
Kind regards,
Team Billetto
Very bad webpage
Very bad webpage. The different ticket options did not show up resulting in paying too much. Deciding on seats for the venue was very confusing too.
September 14, 2024
Unprompted review
Reply from Billetto
Hi Viktor,
Thank you for your feedback.
We appreciate you taking the time to share your experience. We always aim to make the booking process as smooth as possible, so it's unfortunate to hear that this wasn’t the case for you.
If you need any further assistance, please feel free to reach out to us at support@billetto.com. We're here to help!
Best regards,
Team Billetto.
När och var
Att vara alltid uppdaterad på olika typer av evenemang i Stockholm är värdefullt! Tack för ert arbete!
June 19, 2024
Unprompted review
Reply from Billetto
Hej Elena,
Tack så mycket för ditt omdöme av Billetto, det är vi glada för!
Mvh
Team Billetto
Really annoying with a service that…
Really annoying with a service that adds on sales that you didn’t opt for. I will do my utmost to avoid Billetto going forward, including choosing or avoiding concerts based on how tickets are sold. 👎
September 12, 2024
Unprompted review
Reply from Billetto
Hi Sara,
Thank you for your review. We are sorry that you have had a bad experience or felt that there is something that has not worked optimally on the site when purchasing tickets. We are constantly working hard to make the site as user-friendly and easy to use as possible for everyone.
Ticket on SMS, health insurance and SMS reminder are optional products that you absolutely do not have to choose if you do not wish to.
The optional products are selected after you have entered your personal information. On this page you come to, the optional products are shown. Here you click No on all three, so that all three light up red if you don't want them. Then click next and continue through the purchase and payment. It is not possible to proceed to the payment without the optional products being marked as yes or no.
The reason these services are offered is because we have demand for them, but as they are not mandatory we have tried to make it extra clear when they are selected in red when you do not want the service and green when the service is selected.
Feel free to write to us at support@billetto.se if you need help with anything, and we will help you in the best way possible.
We appreciate your feedback and really hope you will use Billetto again in the future.
Best regards,
Team Billetto
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