Billingham & Co Reviews 250

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and dedication, making the entire process smooth and stress-free. Many people highlight the outstanding communication and personalized one-to-one service, noting that agents go above and beyond to support them through what can be a challenging time. Reviewers frequently mention the efficiency and ease of their overall experience, appreciating the proactive approach and quick action taken by the agents. The service provided is often described as excellent, with consumers feeling well-informed and guided at every step.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praised individuals for their professionalism,... See more

Service

Users describe positive interactions with service, highlighting its reliability and professionalism.... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the professionalism, helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Emily Bock was our agent and she was amazing! We had such an effective and personal experience which meant we could communicate with Emily whenever we needed (within reason) and not just during openin... See more

Company replied

Rated 5 out of 5 stars

Alice Cowsill has been amazing throughout the ‘house moving process’. We bought our new house and sold our old house with Billingham and Co and would highly recommend them. The communication between... See more

Company replied

Rated 5 out of 5 stars

Alice was great from day 1. The only estate agent who was willing to show projective buyers around at weekends and in the evening. She put the FOR SALE sign up on a Wednesday and we had an accep... See more

Company replied

Rated 5 out of 5 stars

We recently sold our home and purchased our new one through Billingham & Co, and we couldn’t be happier with the service we received. Alice truly went above and beyond from start to finish. Always con... See more

Company replied


Company details

  1. Real Estate Agents
  2. Property Management Company
  3. Real Estate Rental Agency

Written by the company

A modern, tech-led property agency offering honest advice, local expertise and hands-on support from start to finish. Our team of Property Experts provide Residential Sales, Lettings and Property Management Services. We specialise in residential sales, lettings and property management, helping sellers, landlords, buyers and tenants move with confidence. Our team combines local knowledge, honest advice and a hands-on approach to deliver a straightforward, professional service from start to finish. Alongside our core services, we also offer access to property auctions, financial services, conveyancing, RICS home surveys and removals. Partnered with eXp UK, we are part of a global network of more than 89,000 agents across 24 countries, giving us the reach and marketing strength to provide a modern, client-focused property service.


Contact info

4.9

Excellent

TrustScore 5 out of 5

250 reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent

Very keen to help at all times , always pleasant .l felt that nothing was too much trouble for them. They did all viewings for me and kept me informed at all times. Excellent service

December 19, 2018
Unprompted review
Rated 5 out of 5 stars

Commemdation

I would like to offer commendations to Kelly.

From the initial viewing of the property, Kelly demonstrated a very professional mannerism and ensured that further viewings were accommodated accordingly.

Throughout the whole process, Kelly kept me well informed of all developments and her support was simply outstanding throughout.

I cannot thank Kelly enough for helping me and I am now in my dream home!!

Best wishes for the future.

December 19, 2018
Unprompted review
Rated 5 out of 5 stars

We were extremely happy with the level…

We were extremely happy with the level of service provided by Billingham Cooke. We genuinely felt looked after the entire process. Nothing was ever too much trouble. Massive thankyou to Giles who, without him our purchase may not of happened. He always went the extra mile and was reliable, efficient and very professional. We can’t thank you enough, Best estate agents we have dealt with, highly recommended.

December 18, 2018
Unprompted review
Rated 5 out of 5 stars

Efficient

Reliable, efficient and friendly service making the sale of our house stress free and swift.

November 30, 2018
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service.
I sold my house with Billingham Taylor the Dudley branch this year. Kelly and Jamie were brilliant they would give me feedback from every viewing and were very helpful throughout the whole process.
I have recommended them to my friends and family.

November 28, 2018
Unprompted review
Rated 4 out of 5 stars

Excellent buying experience!

Excellent buying experience!

Jez and Giles were professional and friendly throughout. Nothing was too much trouble. They kept us up to date by email at all times and were great on the phone too...even when I lost my patience! The new home box was an especially nice treat and a lovely way to end a journey. Thank you to the team.

October 31, 2018
Unprompted review
Rated 4 out of 5 stars

Main agent was good BUT

The main agent we dealt with was good, however not overjoyed with some of the others. They are dealing with people's lives, they should remember how stressful it is for people buying houses, dealing with surveyor's reports, stroppy buyers etc. and tailor their manner accordingly. Sniggering about potentially devastating information is not a good look.

October 30, 2018
Unprompted review
Rated 5 out of 5 stars

Outstanding performance

From the outset Jamie was very positive about a bungalow that another estate agent had seen little value in. He could see the potential which he shared in a professional, warm and friendly way. I liked his willingness to use more modern methods - videos, social media - and to seek a wider market than we might have expected. He was honest in explaining that we would soon know whether we were asking the right price. He promised his team would be working hard - and they were. I felt absolute trust in them and their ability to sell - partly because they didn't provide a flowery sales pitch for the house. They sold the bungalow in record time (2 months from start to finish) and for a price that suited everyone. I was selling from a distance, but could leave everything to them knowing they would keep me informed of every stage. Can't thank them enough!

October 27, 2018
Unprompted review
Billingham & Co logo

Reply from Billingham & Co

A lot of people who work in sales promise the earth but don't deliver and Estate Agents tend to be put into that camp. We are real local property experts who do care about the customer service our clients receive and work exceptionally hard to get the right results. We are glad that you researched the local agents and chose wisely. Thank you from the Billingham Taylor Dudley Team for you kind and detailed review of our service it is greatly appreciated.

Rated 5 out of 5 stars

Highly recommended Estate Agent

Extremely helpful and have a good understanding of areas and prices. Conducted house viewings in a professional and considerate manner. Great communication, keeping us constantly updated with information. Would recommend with out reservation.

October 26, 2018
Unprompted review
Billingham & Co logo

Reply from Billingham & Co

Hi, Thanks for the review. We are glad that you appreciated the customer service and professional conduct of our staff.

Rated 5 out of 5 stars

Professional and friendly

From the first point of contact to the completion of our sale, we have had nothing but excellent service from Billingham Taylor. I wouldn’t hesitate to use them again and would recommend to anybody. A big ‘thank you’ to the team but especially Victoria!

October 25, 2018
Unprompted review
Billingham & Co logo

Reply from Billingham & Co

Hi Rachel, thanks for the super review Victoria was delighted with the feedback. Thanks it is appreciated.

Rated 5 out of 5 stars

Jon and Victoria are so helpful

Jon and Victoria are so helpful. Full of advice and always willing to help.
Already put another property up for sale with them.

October 25, 2018
Unprompted review
Billingham & Co logo

Reply from Billingham & Co

Hi Maarc, Glad we met your expectations with the service. Your feedback has been passed back to the office. Thanks it is appreciated.

Rated 5 out of 5 stars

Great service from a fantastic team

Our sale took a while but that was probably due to the time of year that we put the property on the market. Having said that team were fantastic at trying different strategies to get more interest in the property. We had regular contact to keep us up to date and we had full control over the sale.
Once the offer was accepted the support, guidance and clear will to go the extra mile was amazing. During the final weeks in the run up to completion anything that we considered they could help us with chasing up they did.
Thank you so much for all your hard work.

October 25, 2018
Unprompted review
Billingham & Co logo

Reply from Billingham & Co

Hi John, Sales aren't as easy to get through as people may think. Some take a lot more work than others but glad that we got there in the end for you. Thank you for your kind words. Your feedback has been passed back to the office. Thanks it is appreciated.

Rated 5 out of 5 stars

Very efficient from our first viewing…

Very efficient from our first viewing of the property we eventually brought. Victoria was always available if we had any questions and cane back to us very quickly with the answer

October 24, 2018
Unprompted review
Billingham & Co logo

Reply from Billingham & Co

Hi Tim, I'm glad that Victoria provided you with the customer experience and made it a pleasant journey for you. Victoria was delighted to receive your kind feedback so thank you it is appreciated.

Rated 5 out of 5 stars

Excellent service would definitely…

Excellent service would definitely recommend them. Will use billingham and Taylor again.

October 17, 2018
Unprompted review
Billingham & Co logo

Reply from Billingham & Co

Hi Cheryl, Thank you for your kind review it is appreciated. Glad you liked the service and that you will use us again. Thanks again.

Rated 5 out of 5 stars

Brilliant service credit to Jamie Evans…

Brilliant service credit to Jamie Evans of the Dudley branch. He was so helpfull

October 17, 2018
Unprompted review
Billingham & Co logo

Reply from Billingham & Co

Hi Wendy, Thank you for your kind review it is appreciated. I have passed your comments onto Jamie Evans who was thrilled. Thanks again.

Rated 5 out of 5 stars

Superb friendly estate agents would…

Superb friendly estate agents would definitely use again highly recommended l.

October 10, 2018
Unprompted review
Billingham & Co logo

Reply from Billingham & Co

Hi April. Thank you for your review it is appreciated. I have passed on your comments to the people who dealt with you. Thanks again.

Rated 5 out of 5 stars

Fantastic service

Fantastic service! Matt, Giles and the whole team are very helpful, friendly and patient. They were fast to answer every query and went out of their way to ensure things moved quickly for us, I would be happy to recommend them to anyone.

October 9, 2018
Unprompted review

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