Billingham & Co Reviews 250

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and dedication, making the entire process smooth and stress-free. Many people highlight the outstanding communication and personalized one-to-one service, noting that agents go above and beyond to support them through what can be a challenging time. Reviewers frequently mention the efficiency and ease of their overall experience, appreciating the proactive approach and quick action taken by the agents. The service provided is often described as excellent, with consumers feeling well-informed and guided at every step.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praised individuals for their professionalism,... See more

Service

Users describe positive interactions with service, highlighting its reliability and professionalism.... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the professionalism, helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Emily Bock was our agent and she was amazing! We had such an effective and personal experience which meant we could communicate with Emily whenever we needed (within reason) and not just during openin... See more

Company replied

Rated 5 out of 5 stars

Alice Cowsill has been amazing throughout the ‘house moving process’. We bought our new house and sold our old house with Billingham and Co and would highly recommend them. The communication between... See more

Company replied

Rated 5 out of 5 stars

Alice was great from day 1. The only estate agent who was willing to show projective buyers around at weekends and in the evening. She put the FOR SALE sign up on a Wednesday and we had an accep... See more

Company replied

Rated 5 out of 5 stars

We recently sold our home and purchased our new one through Billingham & Co, and we couldn’t be happier with the service we received. Alice truly went above and beyond from start to finish. Always con... See more

Company replied


Company details

  1. Real Estate Agents
  2. Property Management Company
  3. Real Estate Rental Agency

Written by the company

A modern, tech-led property agency offering honest advice, local expertise and hands-on support from start to finish. Our team of Property Experts provide Residential Sales, Lettings and Property Management Services. We specialise in residential sales, lettings and property management, helping sellers, landlords, buyers and tenants move with confidence. Our team combines local knowledge, honest advice and a hands-on approach to deliver a straightforward, professional service from start to finish. Alongside our core services, we also offer access to property auctions, financial services, conveyancing, RICS home surveys and removals. Partnered with eXp UK, we are part of a global network of more than 89,000 agents across 24 countries, giving us the reach and marketing strength to provide a modern, client-focused property service.


Contact info

4.9

Excellent

TrustScore 5 out of 5

250 reviews

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Rated 5 out of 5 stars

Victoria has been absolutely amazing…

Victoria has been absolutely amazing from day one to help us get into our beautiful new home, she kept me calm when calling up worrying if things had changed or if anything was to go wrong! Highly recommend her service to anyone, regular contact from victoria has helped my anxiety so much and wouldn't of got through it without her...

Massive thank you victoria

June 21, 2019
Unprompted review
Billingham & Co logo

Reply from Billingham & Co

Hi Cheryl, thank you for your review, and for especially mentioning the person that you dealt with, it is appreciated. It is a highly stressful process and people often don't understand what is involved and how emotional it can be. Glad you were happy with the service and good luck in your new home.

Rated 2 out of 5 stars

Had some dealings with the Dudley…

Had some dealings with the Dudley branch of the company fairly recently when trying to buy a property. They didn't phone back when they said they would. Messages were left but no call back. When phoning to make enquiries no communication within the office. I certainly wouldn't sell my house with them.

June 21, 2019
Unprompted review
Billingham & Co logo

Reply from Billingham & Co

Hello, sorry that you feel that the service was below your standard. You haven't left your name so we don't know which property it related to. It may be the case that it was a bit of telephone ping pong during busy periods. If you wish to discuss this further then please call and discuss with Jamie Evans at the office.

Rated 5 out of 5 stars

Really proactive and helpful throughout…

Really proactive and helpful throughout the process. Swift transaction even with a number of parties in the chain. Giles and Jez really pushed it all through and were on the end of the phone whenever they were needed.

We will certainly be recommending Billingham and Co to friends and family.

May 1, 2019
Unprompted review
Rated 5 out of 5 stars

My experience of Billingham and Co

I have used Billingham & Co for several years as letting agents and would recommend them to manage a property again. I had challenges in this time as you would expect,but Laura and Richard persisteing resolving issues to my satisfaction.

I recently asked the Dudley office to sell my property and I was impressed with the speed and efficiency Jamie and Courtney marketed and sold the property within 2 weeks. Thank you both and keep up the good work !!

April 4, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent response

Excellent response, Dudley office outstanding.

March 15, 2019
Unprompted review
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Reply from Billingham & Co

Thanks for the comments Lee they are appreciated.

Rated 4 out of 5 stars

Victoria at the Brierley Hill branch is…

Victoria at the Brierley Hill branch is a gem she kept me informed all the way through the stress and the relief when I actually got the keys, she deserves all the recognition she gets .

February 22, 2019
Unprompted review
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Reply from Billingham & Co

Hi Nina, Thank you for the kind review regarding Victoria and the service that she provided you during the process. She definitely earns and gets praise on a regular basis from both clients and the directors. She is a gem. Thank you.

Rated 5 out of 5 stars

Rental management Review

Billingham & co have managed the rental of my property for last 9 years, and during this time have handled all of the many complications, tenants and financing around letting. I trust their guidance and have always been very professional with me and the tenants under lease.
Should I ever need a management company for future tenancy management, I will be happy to employ them again.

February 22, 2019
Unprompted review
Billingham & Co logo

Reply from Billingham & Co

Hi Scott, Thank you for your review it is greatly appreciated. I have fed your feedback to the rental management department. Glad you have enjoyed the customer experience. Kind regards,

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, we have used Billingham & Co for some time now, and always find them to be most helpful, nothing is too much trouble for them. I usually deal with Richard, and find him very professional, but also friendly and approachable.

We would highly recommend Billingham & Co

February 22, 2019
Unprompted review
Billingham & Co logo

Reply from Billingham & Co

Thank you for your kind review it is appreciated. All comments regarding individual staff are fed back and Richard was delighted. Kind regards

Rated 5 out of 5 stars

Very helpful and professional

Very helpful and professional. The agent I dealt with was lovely and made the process very smooth.

February 15, 2019
Unprompted review
Billingham & Co logo

Reply from Billingham & Co

Hi Chris, Thank you for the review it is appreciated.

Rated 5 out of 5 stars

What should of been a straight forward…

What should of been a straight forward sale ended up being very drawn out but thanks to Victoria we got there in the end! Victoria was amazing. She kept me informed at all times along the way and between us we overcame the obstacles. Thank you.

February 15, 2019
Unprompted review
Billingham & Co logo

Reply from Billingham & Co

Hi Gemma, People don' t realise how stressful the sale process is but luckily you had the right person behind you. Glad that you appreciated the service. Good luck and thanks. The directors of Billingham & Co.

Rated 4 out of 5 stars

My dealing with the Brierley Hill…

My dealing with the Brierley Hill office were very good at first, then tainted by the sudden dismissal of some of the staff. Overall everyone was very professional

February 14, 2019
Unprompted review
Billingham & Co logo

Reply from Billingham & Co

Thank you for your review Edwin and glad that you received a professional service throughout. We have been positively restructuring our company over the last few months which has involved a total rebrand to Billingham & Co and the introduction of new technologies which enables persons engaging with us to book appointments online 24/7.

Rated 5 out of 5 stars

I would highly recommend Billingham and…

I would highly recommend Billingham and Taylor. From start to finish it was a first class service, Victoria was amazing she helped me through my purchase with the utmost professionalism. Nothing was too much trouble.

February 5, 2019
Unprompted review
Billingham & Co logo

Reply from Billingham & Co

Thank you for you succinct and positive review. We are really please that you received the service you deserved. Kind regards. from the Directors of Billingham & Co.

Rated 5 out of 5 stars

I would like to thank your colleague…

I would like to thank your colleague Victoria from Brierley hill branch she has been a super star through out the whole process with out het help I'm sure we wouldn't of had a sale due to the cock up with solicitors you have a great member of staff with many thanks David fortune

February 1, 2019
Unprompted review
Billingham & Co logo

Reply from Billingham & Co

Hi David, Thank you for the 5 star review for our 5 star employee. Victoria is like a dog with a bone and wont let things just plod along. She definitely gets stuck into every case. Your review is appreciated and it has been shared with Vic. Thanks, from the Directors of Billingham & Co.

Rated 5 out of 5 stars

This company is amazing

This company is amazing! Victoria is priceless and went over and beyond her role as a estate agent through a very hard sale caused by the buyer, she listened to me cry and did EVERYTHING she could to make the problem better. She would chase solicitors when they wasn't getting back to us and sympathise with the situation we was in ....... outstanding member of staff worth her weight in gold!

January 13, 2019
Unprompted review
Billingham & Co logo

Reply from Billingham & Co

Hi Anna,Thank you for your lovely review about your sale and more importantly the service provided by Victoria. It was one of those hard ones and just shows how important it is to have the right person and company pushing and going that extra mile for you. We look forward to seeing the new place once you have settled in.Thanks Jamie Taylor (Director).

Rated 5 out of 5 stars

Outstanding

Thank you to all involved in getting myself and my husband (and bump) moved in to our dream home before Christmas. You really have made our dreams come true. The process was flawless and the assistance provided since we moved in with our little teething problems has been outstanding. Everyone has been so helpful. Nothing has been too much trouble. We can't thank you enough. A very merry Christmas to you all.

December 21, 2018
Unprompted review

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