Billingham & Co Reviews 250

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and dedication, making the entire process smooth and stress-free. Many people highlight the outstanding communication and personalized one-to-one service, noting that agents go above and beyond to support them through what can be a challenging time. Reviewers frequently mention the efficiency and ease of their overall experience, appreciating the proactive approach and quick action taken by the agents. The service provided is often described as excellent, with consumers feeling well-informed and guided at every step.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praised individuals for their professionalism,... See more

Service

Users describe positive interactions with service, highlighting its reliability and professionalism.... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the professionalism, helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Emily Bock was our agent and she was amazing! We had such an effective and personal experience which meant we could communicate with Emily whenever we needed (within reason) and not just during openin... See more

Company replied

Rated 5 out of 5 stars

Alice Cowsill has been amazing throughout the ‘house moving process’. We bought our new house and sold our old house with Billingham and Co and would highly recommend them. The communication between... See more

Company replied

Rated 5 out of 5 stars

Alice was great from day 1. The only estate agent who was willing to show projective buyers around at weekends and in the evening. She put the FOR SALE sign up on a Wednesday and we had an accep... See more

Company replied

Rated 5 out of 5 stars

We recently sold our home and purchased our new one through Billingham & Co, and we couldn’t be happier with the service we received. Alice truly went above and beyond from start to finish. Always con... See more

Company replied


Company details

  1. Real Estate Agents
  2. Property Management Company
  3. Real Estate Rental Agency

Written by the company

A modern, tech-led property agency offering honest advice, local expertise and hands-on support from start to finish. Our team of Property Experts provide Residential Sales, Lettings and Property Management Services. We specialise in residential sales, lettings and property management, helping sellers, landlords, buyers and tenants move with confidence. Our team combines local knowledge, honest advice and a hands-on approach to deliver a straightforward, professional service from start to finish. Alongside our core services, we also offer access to property auctions, financial services, conveyancing, RICS home surveys and removals. Partnered with eXp UK, we are part of a global network of more than 89,000 agents across 24 countries, giving us the reach and marketing strength to provide a modern, client-focused property service.


Contact info

4.9

Excellent

TrustScore 5 out of 5

250 reviews

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Rated 4 out of 5 stars

Good professional service

We dealt with Giles at Billingham & Co and were impressed with the service we received. Giles has a good knowledge about the local area and had done his homework about the prices that houses in the local area had sold for recently prior to his initial visit. Giles has a lovely manner and we were confident that his mild and professional ways would sell our house.
Throughout the process we received feedback and towards the end of the process this increased further. The communication after the sale with the solicitors was good and the deal proceeded smoothly. When our sale fell through early in the process Giles was quick to respond and resell it.
We would recommend Billingham & Co to others to sell their home.

December 9, 2019
Unprompted review
Rated 5 out of 5 stars

Great work Giles Harvey and Billingham & CoBillingham & Co were very helpful…

Billingham & Co were very helpful regarding the sale of my property. They gave a very good and realistic market valuation which no doubt helped to sell it within days of going on the market. They took very pictures of the property, inside and out which also made selling it a lot easier. The sales man who handled our matters was Giles Harvey, a great guy with lots of enthusiasm and knowledge of the local area.
I would recommend him and Billingham & Co if you are selling or purchasing a property, Giles is a great contact and is supported very well by his colleagues at the Stourbridge branch.
Rob Jones

December 9, 2019
Unprompted review
Rated 5 out of 5 stars

Great service

As our first point of contact in purchasing the property, Kelly at the Dudley branch was really helpful and knowledgeable about procedures right from the initial contact to signify interest in the property and to handing over of keys at completion.
I also find the team in the office to be very helpful  really and accommodating.
I definitely wont have any problem recommending Billingham as an agent.

Thank you for the service

October 22, 2019
Unprompted review
Rated 5 out of 5 stars

As the saying goes 3rd time lucky

As the saying goes 3rd time lucky, we had 2 buyers pull out through no fault of the Estate Agents or mine. Although the sale took longer than expected Jamie, Courtney and Kelly have been brilliant throughout. Totally professional and communication couldn’t have been better they kept me informed every step of the way. They were recommended to me and I wouldn’t hesitate to recommend them. Thank you

October 15, 2019
Unprompted review
Rated 5 out of 5 stars

We got there in the end

We have recently exchanged on what should have been a straight forward sale but which took some time. Billingham’s were happy to help with chasing vendors, giving us access to take measurements, loading and feeding back from our solicitor.
We are very happy with the standard of care we received. We even got a moving card which was a nice touch

October 1, 2019
Unprompted review
Rated 5 out of 5 stars

Very good have no problem always…

Very good have no problem always helpful& polite.

September 16, 2019
Unprompted review
Billingham & Co logo

Reply from Billingham & Co

Hi Robert,

Thank you for the kind review it is appreciated. From all of the staff at Billingham & Co.

Rated 5 out of 5 stars

Great service

Great service, communication & very helpful. Victoria is excellent.

September 13, 2019
Unprompted review
Billingham & Co logo

Reply from Billingham & Co

Hi Malcolm,

Thanks for the review. I shall let Victoria know. Good luck for the future and thanks for the business it is appreciated.

Rated 5 out of 5 stars

Would recommend this agent

As a novice to selling property, I liked the fact that it was an agreed overall figure at the start of the process rather than being a percentage of this and a percentage of that and depending on if this done. I knew where I stood from the beginning. The initial viewing ran smoothly and the photographs taken represented the property well, with a good sale price being given. Throughout the process the staff have been very friendly and helpful, have worked very hard and have kept us fully informed at every step of the way. A successful sale was achieved. Many thanks.

September 12, 2019
Unprompted review
Billingham & Co logo

Reply from Billingham & Co

Hi Josephine, Thank you for your lovely and detailed review of the service you have received. We are glad that we lived up to your expectations and made it as stress free as possible for you. Good luck for the future and thank you for your business.

Rated 5 out of 5 stars

Great firm, great service- especially Jez Rhead

I am very impressed with Billingham & Co, and with Jez Rhead in particular.
Jez was professional, courteous, and sensitive in dealing with my family at a difficult time. He was responsive to queries, and always helpful. His knowledge of the local market is second to none.
He achieved a much higher price for the property than I had thought possible, and the whole sale was done in just twelve weeks from my first phone call to completion.
It is the best house selling experience I have ever had, and I would certainly use Billingham & Co again!

September 6, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent service

We recently bought a house through Billingham & Co in Stourbridge and the customer care we received from Giles was excellent. Giles went out of his way to help us on several occasions ,nothing was too much trouble. Fantastic service.

September 5, 2019
Unprompted review
Billingham & Co logo

Reply from Billingham & Co

Hi Liz, Thanks for the kind review it is appreciated. I have passed your comments onto to Giles and he was thrilled that you were pleased with his service. Kind regards.

Rated 5 out of 5 stars

All I can say is thank you for all you…

All I can say is thank you for all you did in selling our parents house.
Sue Fahy

September 5, 2019
Unprompted review
Billingham & Co logo

Reply from Billingham & Co

Hi Sue,

Thank you for your kind review, it is appreciated. I'm glad that we succeeded where former agents had failed. Thanks for your business. Kind regards.

Rated 5 out of 5 stars

Excellent service throughout

The whole process was simple from start to finish. Selling a property is never easy, but Billingham & Co made it feel easy, they dealt with everything and staff were always friendly, helpful and professional. A great service which I highly recommend. Thank you

July 4, 2019
Unprompted review
Billingham & Co logo

Reply from Billingham & Co

Hi Christine,

Thank you for taking the time to review your recent experience with our company. We do always try to go the extra mile. I will pass your kind comments onto the people you dealt with.

Thanks again. Billingham & Co.

Rated 5 out of 5 stars

Excellent service

Excellent service, always on hand to help .

July 3, 2019
Unprompted review
Billingham & Co logo

Reply from Billingham & Co

Hi Kaye,

Thank you for you kind words it is appreciated.

Rated 5 out of 5 stars

Thank you to everyone

Thank you to everyone, especially Richard. After an awful experience renting with another agency, billingham and co made my move into my new house really easy and were completely professional. I feel like I chose the right agency this time and would recommend to anyone looking to move homes. My new home is so beautiful!

June 27, 2019
Unprompted review
Billingham & Co logo

Reply from Billingham & Co

Hi Sam, glad that you were happy with the service from start to finish. I shall pass your comments on to the big man myself. Enjoy your new home.

Rated 5 out of 5 stars

Fantastic service from valuation to completion!

Fantastic service from initial valuation to completion. Giles and Jez were knowledgable, helpful and were on hand to assist with any queries. Nothing was too much trouble even though I called them almost everyday! Great service!

June 27, 2019
Unprompted review
Billingham & Co logo

Reply from Billingham & Co

Thanks for the 5* review Dean, we're glad you enjoyed our service. If you would like a 5* service when selling your home, please do not hesitate to get in touch.

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