Billingham & Co Reviews 250

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and dedication, making the entire process smooth and stress-free. Many people highlight the outstanding communication and personalized one-to-one service, noting that agents go above and beyond to support them through what can be a challenging time. Reviewers frequently mention the efficiency and ease of their overall experience, appreciating the proactive approach and quick action taken by the agents. The service provided is often described as excellent, with consumers feeling well-informed and guided at every step.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praised individuals for their professionalism,... See more

Service

Users describe positive interactions with service, highlighting its reliability and professionalism.... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the professionalism, helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Emily Bock was our agent and she was amazing! We had such an effective and personal experience which meant we could communicate with Emily whenever we needed (within reason) and not just during openin... See more

Company replied

Rated 5 out of 5 stars

Alice Cowsill has been amazing throughout the ‘house moving process’. We bought our new house and sold our old house with Billingham and Co and would highly recommend them. The communication between... See more

Company replied

Rated 5 out of 5 stars

Alice was great from day 1. The only estate agent who was willing to show projective buyers around at weekends and in the evening. She put the FOR SALE sign up on a Wednesday and we had an accep... See more

Company replied

Rated 5 out of 5 stars

We recently sold our home and purchased our new one through Billingham & Co, and we couldn’t be happier with the service we received. Alice truly went above and beyond from start to finish. Always con... See more

Company replied


Company details

  1. Real Estate Agents
  2. Property Management Company
  3. Real Estate Rental Agency

Written by the company

A modern, tech-led property agency offering honest advice, local expertise and hands-on support from start to finish. Our team of Property Experts provide Residential Sales, Lettings and Property Management Services. We specialise in residential sales, lettings and property management, helping sellers, landlords, buyers and tenants move with confidence. Our team combines local knowledge, honest advice and a hands-on approach to deliver a straightforward, professional service from start to finish. Alongside our core services, we also offer access to property auctions, financial services, conveyancing, RICS home surveys and removals. Partnered with eXp UK, we are part of a global network of more than 89,000 agents across 24 countries, giving us the reach and marketing strength to provide a modern, client-focused property service.


Contact info

4.9

Excellent

TrustScore 5 out of 5

250 reviews

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Rated 5 out of 5 stars

Thank you so much Natalie.

From the time of our initial enquiry for 8 Clent Hill Drive, Natalie has been so helpful and professional in dealing with our daily updates. Always very polite to answer our queries and for meeting our daughter Suzy on our behalf for the viewing. Thank you so much Natalie for helping us to secure a beautiful house, much appreciated.

March 10, 2021
Unprompted review
Rated 5 out of 5 stars

Natalie Fellows - Outstanding Lady

Natalie Fellows who is based at The Dudley Office has gone over and above to help us secure a new property for a family member, I can not recommend this lady high enough and I am sure that Billingham & Co must be very proud to have her as a member of their team, she has been helpful in every way possible from start to finish and I can not thank or praise her efforts highly enough. Thankyou Natalie you really are the best. :)

March 3, 2021
Unprompted review
Rated 5 out of 5 stars

Review of residential property sale

An excellent service throughout all aspects of the sale of my property, which took place in a surprisingly short period of time.

Professional, informative and supportive at all times.

No hesitation whatsoever in recommending this company to prospective users.

February 22, 2021
Unprompted review
Rated 5 out of 5 stars

After years of struggling to keep our…

After years of struggling to keep our property, 2020 finally took its toll & so we decided to sell up. The dread & uncertainty of selling our commercial property was one that had worried me for years, little did I know how easy & stress free this would be with using Billingham Cooke. Giles guided us through the sale & took care of all our worries. I really cant thank him enough & Billingham Cooke for all their help. My property sold within a few days which was absolutely amazing, I expected months. In my honest opinion, if you want a loyal, trustworthy, hassle free Estate Agents, please use Billingham Cooke. 100%. Cheers Guys. Alison x

December 18, 2020
Unprompted review
Rated 5 out of 5 stars

Cant reccomend Billingham an co enough

Cant reccomend Billingham an co enough, especially Kelly Davies she absolutely fantastic through covid restrictions she got everything and everyone sorted i said i'd give her 30 stars but she deserves 100 and thats what i'm giving her thanks Kelly

December 14, 2020
Unprompted review
Rated 5 out of 5 stars

Professional, kept me informed all the way

I used the Dudley office for sale of my previously tenanted property and was impressed by Jamie Taylor Branch Manager, who did the valuation, excellent photos, and well worded sales particulars and also Natalie Fellows,Senior Sales Consultant who dealt with the rest of the sales process. They both acted in a very professional and competent manner throughout. I would happily recommend Billinghams to family and friends.

December 11, 2020
Unprompted review
Rated 5 out of 5 stars

Selling my property

After the year of 2020, I think we can all agree that any thing we did was going to be difficult, especially selling a house. This is where Billingham & Co excelled themselves. Their approach to safe guarding myself during the process of selling my house has been spot on. As for the service they have provided, this has been 100%.
I had the pleasure of dealing with Senior Sales Consultant Kelly Davis, who has kept me informed, and up to date with the whole house selling process from start to finish. Whenever there were any queries, she was alway at the end of the phone to help answer them ( unlike my solicitor...). I would highly recommend Billingham & Co’s service to anyone selling their house.

November 21, 2020
Unprompted review
Rated 5 out of 5 stars

Billingham and Co were absolutely…

Billingham and Co were absolutely fantastic dealing with both our sale and purchase. We can't thank Kelly enough for her patience, dedication and professionalism throughout the whole process. Our move was very stressful and lasted quite a few weeks but nothing was too much for Kelly and her team. Their service was first rate and I would definitely recommend Billingham and Co to anyone who is thinking of using an Estate agent. Thank you all!

November 9, 2020
Unprompted review
Rated 5 out of 5 stars

Looking after and selling my house

Billingham & Co have looked after my property for the last five years after I received poor service from my previous agent. The comparison inn service has been marked.
When I decided to sell the property, living some distance away they made the process simple and gave me confidence that a good sale would be achieved.
If you take lockdown out of the process a quick sale was achieved for a price above what I thought I would realistically achiever. Since the sale was agreed the ongoing communication has been welcome and completion was achieved in good time,
Thoroughly recommended.

October 18, 2020
Unprompted review
Rated 2 out of 5 stars

Poor service

Poor service. Failed to send through application forms after a viewing, had numerous reminders and phone calls but still nothing forthcoming, poor and far fetched excuses were given!

In total, 4 phone calls post viewings were made, 2 email addresses given and no communication received. There must be an issue with the CRM as both emails from Richard have just come through with no issue. Shame it's too late.

September 28, 2020
Unprompted review
Billingham & Co logo

Reply from Billingham & Co

Dear Mr Croucher,

Further to your comments above, I can confirm that the application details were sent to you on three separate occasions from our CRM system.

We are sorry that you have not received this, but we have not received any other feedback to say there is a problem from any other of our tenants - we receive multiple applications, daily.

Please contact the lettings team if you still have not received this.

We do not believe that, because you have not received the application form - which we have sent multiple times, that this justifies a 1 star review of our overall service.

Regards,

Matt Billingham
Director

Rated 5 out of 5 stars

Giles Harvey 🥳

From start to finish Giles has been fantastic!
We had an incredibly difficult sale due to Covid, a resale and a cancelled mortgage - but he has been by our side every step of the way! It’s been such a long process, but he’s provided advice and guidance throughout and we couldn’t have wished for a better service. Thank you Giles, you really are a credit to Billingham&Co!!

August 25, 2020
Unprompted review
Rated 5 out of 5 stars

What a fabulous service we received…

What a fabulous service we received from Jez. Friendly and competent, nothing is too much trouble! From the moment we put an offer in to completion Jez was on the ball and got things done. If you have any queries you can text Jez and within a few minutes he has responded, reassured and acted!
I would not hesitate to recommend Billinghams to anyone and cant thank Jez enough for all his help and support.

August 5, 2020
Unprompted review
Rated 1 out of 5 stars

Very unprofessional

Very unprofessional. Received a courtesy call back on the house I had booked a viewing on, agent seemed pleasant enough.
They pointed out there was mining in the area so that was why it was cash buyers only.
We thought that was the reason and said we still wanted to see it.
Silence.
"Hello?"
"But you would have to be a cash buyer"
"Yes?"
"But can you proceed?"
"Yes."
More silence.
This continued till I told them to just leave it. Very condescending and unprofessional, do you really think it's a good idea to presume how much money potential clients have? It's no wonder you haven't sold the house since you won't let people make a viewing. Will never use in the future.

February 11, 2020
Unprompted review
Billingham & Co logo

Reply from Billingham & Co

Dear Abi,

Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better.

We have a duty under the consumer protection regulations to be upfront to potential buyers about any material facts that we know will affect your purchasing decision. In this instance, the property was deemed unmortgage-able due to the vicinity of a mine entry and therefore our client requested only cash buyers.

Please feel free reach out to me with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

Your sincerely,

Matt Billingham
Director
mb@billingham.properties

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