I was very sceptical about ordering a wall mural as I didn't know how to mount it or even if I'd like it on my wall. I ordered 2 world maps, one for my living room and one for my sons room. They were... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I am giving 3 stars overall purely for the customer service team, who were fantastic and issued a full refund straight away. Unfortunately, the product itself was simply not fit for purpose. Havi... See more
Ordered 5 panel room divider for my tiny house. Wanted a big bold artsy print. Was not disappointed. Beautiful quality print and excellent quality to divide my room from my teenagers when they need... See more
Company replied
Very terrible customer support, product over 130£ and the resolution of the wall mural is terrible,no returns accepted even it is stated you can return within 30days without reason.Not even a gesture... See more
Company details
- Decoration and Interior Design Store
- Home Improvement Store
- Interior Door
- Paintings Store
- Poster Store
- Wallpaper Store
Written by the company
Bimago.co.uk - an online shop which for over 10 years - ensures that your walls will be decorated with the best wall decoration products. Handmade painting, canvas print, poster, room divider and wall mural of Bimago is not only the highest quality, but also evidence of the good taste. Artists cooperating with us - always ensure, that designs and patterns are original and interesting. We also would like to admit, that we carefully control whole production process in order to make sure that each kind of our decoration (handmade paintings, canvas prints, reproductions, wallpapers and posters) are perfectly fine. Are you interested in ideas on how to decorate a living room, bedroom or a kitchen? Check the inspirations on our fun page - prepared for a different interiors and make your home awesome!
Contact info
United Kingdom
- 442080730390
- info@bimago.co.uk
- www.bimago.co.uk
3.4
Average
612 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful when I had a problem with…
Very helpful when I had a problem with order beautiful pictures would definitely order again
July 27, 2024
Reply from Bimago
Dear Customer,
Your positive opinion fills us with joy! Thank you for appreciating our work and trusting us. If you know someone who could benefit from our products, we encourage you to recommend our store.
Best regards,
The bimago team
Sent pictures with obvious flaws in
Sent pictures with obvious flaws in
Said they would send new then the next day said that was part of the print and refused
Rude emails and denied anything to do with them when Infact the pictures were stuck together when arrived causing the issue
Said they didn’t want to upset their quality dept obviously not a care fir the customer
Avoid
August 9, 2024
Unprompted review
Reply from Bimago
Dear Customer,
We are sorry for the situation. But as we informed in our emails, our Quality Control Department confirmed that the elements you showed in the photos are part of the pattern - they can be seen in the close-ups on the visualizations on our website. Therefore, your complaint has been rejected.
We would like to inform you, that if you are not satisfied with your purchase you have the right to return the product within 30 days from the date of receiving it, in order to get a full refund for the order. You can find our Returns Policy on our page: https://www.bimago.co.uk/sales-terms/return-policy
Best regards,
The bimago team
caught by surprise at the extra import cost!
I was caught by surprise at the extra cost of £55 for import. This is definitely not clear on the website which is bimago.co.uk and as a uk web address I didn't expect import duties. It could easily be made clear at the time of payment that there will be further import costs to allow the purchaser to make a decision and back out of the payment which in my case was an extra 34%.
I have seen the reply from Bimago. Their website is still misleading. They display a price that says with VAT so I assumed it included VAT. I have just checked with the Customs & Excise help at UPS and £43 of the £55 additional charge was for VAT. So it looks like I've been charged VAT in Poland and in the UK. This can't be right?
August 9, 2024
Unprompted review
Reply from Bimago
Dear Customer,
Due to Brexit, when importing to UK products from European Union that cost more than £135 additional costs will arise. These import fees are set up by your country government and have to be paid by the person who imports the product to UK (the buyer) to the UK's government.
On our shipment page ( https://www.bimago.co.uk/help/shipment ) we do inform: "In case of shipping to any country outside the EU, additional duties and other payments may be charged."
Also, when you placed the product into to cart, you did receive a warning that additional custom duties may be charged, to which you agreed by proceeding to checkout.
Best regards,
The bimago team
Pleased with the 5 panel screen
Pleased with the 5 panel screen. Well made and sturdy.
The £50 import tax was a bit of a choke. I was aware that there would be an import tax but you are only informed of the cost by the delivery company a couple of days before delivery. I know this is not the fault of Bimago.
Overall I would recommend Bimago for their screens and I would use the company again.
August 7, 2024
Reply from Bimago
Dear Customer,
We are glad that the product meets your expectations!
Thank you for recommending us and we hope that we will be able to surprise you more than once.
Best regards,
The bimago team
Reply from Bimago
Dear Customer,
Thank you very much for your positive words and we are glad that you are happy with your purchases. For us, the highest quality of products is a priority, so we are extremely pleased that this has been noticed and appreciated. Thank you again and we invite you again.
Best regards,
The bimago team
Reply from Bimago
Dear Customer,
Thank you very much for your positive words and we are glad that you are happy with your purchases. For us, speed of execution and the highest quality are priorities, so we are extremely pleased that this has been noticed and appreciated. Thank you again and we invite you again.
Best regards,
The bimago team
You can trust this company 100%
You can trust this company 100%. My room divider arrived damaged. Bimago took over dealing with the delivery company. Bimago saw the photos and agreed immediately to refund me.
They have been so helpful with their quick responses. A stress free experience. I will be reordering. I'm very impressed with their product and customer service. I wish more companies were like them. Excellent!!!
August 1, 2024
Unprompted review
Reply from Bimago
Dear Customer,
Thank you very much for your positive words. Customers satisfaction means a lot to us, so we are happy we could help. We are extremely pleased that this has been noticed and appreciated. Thank you again and we invite you again.
Best regards,
The bimago team
Reply from Bimago
Dear Customer,
Thank you very much for your positive words and we are glad that you are happy with your purchases. For us execution and the highest quality are priorities, so we are extremely pleased that this has been noticed and appreciated. Thank you again and we invite you again.
Best regards,
The bimago team
A total misrepresentation of the…
A total misrepresentation of the product?
Shows bright gold lines with online picture?
In reality it’s just beige?? So now my gold wall lights and other furniture don’t tie in
Whole project ruined
July 7, 2024
Reply from Bimago
Dear Customer,
Shame you did not contact us before posting the feedback. Unfortunately there is no gold toner in our printers, so all 'gold' looking elements are a mix of yellow, beige and brown tones. We are sorry you are not satisfied with our product. But if you did not like the colours on the mural you could have returned it within 30 days from the date of receiving it, in order to get a full refund.
Best regards,
The bimago team
Item excellently packed arrived on…
Item excellently packed arrived on time and as described thank you
July 16, 2024
Reply from Bimago
Dear Customer,
Thank you very much for your positive words and we are glad that you are happy with your purchases. For us, speed of execution and the highest quality are priorities, so we are extremely pleased that this has been noticed and appreciated. Thank you again and we invite you again.
Best regards,
The bimago team
Unfortunately 2 of the pictures had…
Unfortunately 2 of the pictures had worn through the colour print on 2 of the pictures (little white dot on corners)probably from rubbing in transit and sending them back wouldn’t really be worth it due to postage costs it’s a shame because otherwise I would probably have scored them 5 stars ⭐️ here’s a quick update after posting this review Bimago got in touch and offered me a discount refund which I accepted as the damaged was very minor and this seamed a good compromise so thank you to Bimago
July 14, 2024
Reply from Bimago
Dear Customer.
We are very sorry such a problem occurred. Please send us photos showing the damaged item and and the box it came in. We will then be able to consult the case with our Quality Control Department, process your complaint and offer you proper solutions. We have also sent you an e-mail asking for pictures. Please check your mailbox and get back to us.
Best regards.
The bimago team
Lovely wall mural
Quick delivery to England, took 6 days from day I ordered to delivery. Pattern matched up perfectly. Easy to put up. Looks great. Will definately use the company again. Have already recommended to family and friends.
July 28, 2024
Unprompted review
Reply from Bimago
Dear Customer,
We are glad that the product meets your expectations!
Thank you for recommending us and we hope that we will be able to surprise you more than once.
Best regards,
The bimago team
Brilliant customer support staff
Arrived damaged but customer support staff dealt with my complaint very quickly and agreed a 50% refund which I was happy with.
July 6, 2024
Reply from Bimago
Dear Customer,
Thank you very much for your positive words. Customers satisfaction means a lot to us, so we are happy we could help. We are extremely pleased that this has been noticed and appreciated. Thank you again and we invite you again.
Best regards,
The bimago team
This is a follow up review
This is a follow up review. I would like to thank Bimago for sending me a replacement screen and refunding the delivery charge for this item. We communicated via email. They were really quick to respond and did everything they could to put things right. I would recommend this company and would definitely buy from them again. Props to you Bimago. Many thanks.
Gail
July 19, 2024
Unprompted review
Reply from Bimago
Dear Customer,
Thank you very much for your positive words. Customers satisfaction means a lot to us, so we are happy we could help. We are extremely pleased that this has been noticed and appreciated. Thank you again and we invite you again.
Best regards,
The bimago team
Reply from Bimago
Dear Customer,
Thank you very much for your positive words and we are glad that you are happy with your purchases. For us execution and the highest quality are priorities, so we are extremely pleased that this has been noticed and appreciated. Thank you again and we invite you again.
Best regards,
The bimago team
Reply from Bimago
Dear Customer,
Thank you very much for your positive words and we are glad that you are happy with your purchases. For us execution and the highest quality are priorities, so we are extremely pleased that this has been noticed and appreciated. Thank you again and we invite you again.
Best regards,
The bimago team
Very prompt service
July 11, 2024
Reply from Bimago
Dear Customer,
Thank you very much for your positive words and we are glad that you are happy with your purchases. For us, speed of execution and the highest quality are priorities, so we are extremely pleased that this has been noticed and appreciated. Thank you again and we invite you again.
Best regards,
The bimago team
The paper looks amazing up and was good…
The paper looks amazing up and was good quality easy to put up
July 10, 2024
Reply from Bimago
Dear Client,
Thank you very much for your positive words and we are glad that you are satisfied with your purchases. For us, the highest quality is a priority, so we are extremely pleased that it has been noticed and appreciated. Thank you once again and we invite you again.
Best regards,
Bimago team
Screen dividers are not fabric!
I was expecting the screen divider to be fabric (like cotton) and it is some kind of vinyl. The product is also not well made (bent in places). The reason I have given 3 stars is because shipping was fast and it was cheap in comparison to some other options. That said, I wouldn't have bought it if I'd known it wasn't fabric.
July 3, 2024
Reply from Bimago
Dear Customer.
Shame you did not contact us regarding your order before you have posted the feedback. As it is stated on our page, we use non-woven fabric (fleece) to produce our room dividers. Fleece is a mixture of cellulose (paper) and synthetic fibres.
We are very sorry you are not satisfied with your purchase. We would like to inform you, that you have the right to return the product within 30 days from the date of receiving it, in order to get a full refund for the order. To gain information how to proceed with returning of the product, please contact our Customer Service directly.
Best regards,
Bimago team
Delighted with my screen
Delighted with my screen. Well packed and ready to use immediately.
July 9, 2024
Reply from Bimago
Dear Client,
Thank you very much for your positive words and we are glad that you are satisfied with your purchases. For us, the highest quality is a priority, so we are extremely pleased that it has been noticed and appreciated. Thank you once again and we invite you again.
Best regards,
Bimago team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.