BioGrad Diagnostics Reviews 

1,047
TrustScore 4 out of 5

3.8

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Rated 1 out of 5 stars

I ordered my test from Biograd on Monday and I ordered the fast track service, paying and additional £4.99 . Well its Wednesday now and I'm flying Friday all the numbers on All the emails have ceased... See more

Company replied

Rated 5 out of 5 stars

Honestly, I was unsure about the whole postal PCR thing.I ordered kit a week before but it came within 48 hours as promised. I posted test kit around Tuesday 12 pm and I had results by 1430 Wednesd... See more

Company replied

Rated 5 out of 5 stars

I’ve now taken two PCRs with Biograd through the post a week apart as I wanted to check if I was negative with a holiday coming up and a recent infection. Both have been negative, which baffles me as... See more

Company replied

Rated 5 out of 5 stars

Me being stupid I messed up when completing some travel PCR tests and started panicking and when I say Chris from Bootle clinic saved me I mean it. Excellent customer service and also really good at c... See more

Company replied

Company details

  1. Diagnostic Center

Written by the company

UKAS accredited medical laboratory for COVID-19 Testing.


Contact info

3.8

Great

TrustScore 4 out of 5

1K reviews

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3.8

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(1,047)

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Rated 5 out of 5 stars

Excellent service

Excellent service. The tests were received promptly, were the easiest to follow ( compared to the other companies I have used) and the price is excellent. (Most other companies hike the final price) The results came back quickly. I would definitely recommend this company.

March 21, 2022
Unprompted review
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Reply from BioGrad Diagnostics

Good Morning,

Thank you for taking the time to leave us a review! We are happy to hear that our service was excellent.

Kind regards,
Ann-Marie.

Rated 5 out of 5 stars

So happy with service

So happy with service! Very pleased with the experience and service received. Will definitely use again. Was sceptical about a postal delivery but received quickly. Test posted back on Wednesday afternoon . Result received just over 24 hours later

March 18, 2022
Unprompted review
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Reply from BioGrad Diagnostics

Good afternoon,

We are delighted to hear that you are happy with the efficiency of our services and thank you for taking the time to leave this great review!

Kind regards,
BioGrad Diagnostics

Rated 4 out of 5 stars

This has happened twice

This has happened twice
Each time the date and Time of when the sample was submitted was omitted from the Pre Travel Certificate.
This is a crucial bit of Information that Airlines need to confirm that the test was done within 72 hours .
Each time I had to email and no doubt each time I received an apology and a prompt correction. I wonder if this info can be put on as a Standard rather than us having to re request it.
When it happened the first time I thought it was a one off but as it happened the second time I felt it was important to raise this concern

Otherwise excellent staff at Liverpool Bootle .

March 15, 2022
Unprompted review
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Reply from BioGrad Diagnostics

Good Morning,

Thank you for taking the time to leave us a review. We appreciate all the feedback and will ensure this is passed along to the relevant team.

Kind regards,
The BioGrad Diagnostics team.

Rated 1 out of 5 stars

Not worth it the one star

Not worth it the one star. Zero is the most suitable. I paid 75£ for 5 day-2 pcrs which I received 5-10 days later. No service customer. No replies to my emails. You are a mess!

March 14, 2022
Unprompted review
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Reply from BioGrad Diagnostics

Good Morning,

I am sorry to here you were not satisfied with our service. If you could please email us at Customerservices@biograd.co.uk the team will be more than happy to investigate this issue for you.

Kind regards,
The BioGrad Diagnostics team.

Rated 5 out of 5 stars

Very pleased with the experience and…

Very pleased with the experience and service received. Will definitely use again. Was sceptical about a postal delivery but received quickly. Test posted back on Thursday evening. Result received just over 24 hours later

March 11, 2022
Unprompted review
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Reply from BioGrad Diagnostics

Good Morning Amanda,

Thank you for your review! Its great to hear that you were happy with our service.

Kind regards,
The BioGrad Diagnostics team.

Rated 5 out of 5 stars

I ordered the day 2 test for…

I ordered the day 2 test for unvaccinated travelers on the 3rd of March. Having to travel unexpectedly, I was a little scared I wouldn’t receive my PLF reference code in time but was NOT disappointed. I received the code 10 minutes later. I did not pay extra for shipping and received the test itself today ( 5th march). I have not done the test itself yet, so don’t know how quickly I will have those results , but if it’s as timely as the code and package, BioGrad will be my new go to! Traveling is stressful due to restrictions at the moment, but the speed of this company makes it all a lot easier! Thank you!!

March 5, 2022
Unprompted review
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Reply from BioGrad Diagnostics

Good afternoon Miek,

We are so delighted to hear that you are happy with the efficiency of our services and thank you for taking the time to leave this great review!

Kind regards,
BioGrad Diagnostics

Rated 1 out of 5 stars

Test at 1630 on Thurs 3rd March at…

Test at 1630 on Thurs 3rd March at Biograd Warrington Golden Square. Result received Fri 4th March 12noon. As due to fly to Thailand 7.25am Saturday, had to cancel holiday which was a birthday celebration. Went for NHS PCR at 1.30pm Friday 4th March. Result received this morning, at the time we should be boarding the plane (Negative). We emailed Biograd on receiving their test result asking what were the chances of the test being inaccurate or mixed up, they said absolutely no chance. We had waited a long time for this holiday

March 5, 2022
Unprompted review
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Reply from BioGrad Diagnostics

Good morning Adele,

We are very sorry to hear about this experience you had with our services. If you could please email us at customerservices@biograd.co.uk, a member of our team will endeavour to assist.

Kind regards,
BioGrad Diagnostics

Rated 4 out of 5 stars

Stressful but okay for the price paid

Stressful but okay , first of all Warrington staff didn’t seem much helpful though I booked for self administration but should help with filling the card and write the reference number etc. the staff did help but a little more help will make all happy… test result takes time as it’s cheap only cost me £35 with certification. But I am stress free and can fly tomorrow.

If you book just book don’t be put off by negative feedback nothing in this world is straight forward. People put negative feedback with anger cause of having bad experience most good experienced customers don’t bother leaving feedback .

March 1, 2022
Unprompted review
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Reply from BioGrad Diagnostics

Good Morning,

Thank you for taking the time to leave us a review, we appreciate all the feedback and will ensure this is passed along to the relevant team.

Kind regards,
The BioGrad Diagnostics team

Rated 5 out of 5 stars

efficient fast and friendly

March 1, 2022
Unprompted review
BioGrad Diagnostics logo

Reply from BioGrad Diagnostics

Good Morning,

Thank you for your review! Its great to hear about your experience.

Kind regards,
The BioGrad Diagnostics team

Rated 5 out of 5 stars

Super quick

Very easy to use service. very pleasant and helpful staff.
Easy to find and park. Quick results. We got ours in under 6 hours!

March 1, 2022
Unprompted review
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Reply from BioGrad Diagnostics

Good Afternoon Helen,

Thank you for your review! We are pleased to hear we were able to provide an efficient service for you.

Kind regards,
The BioGrad Diagnostics team

Rated 5 out of 5 stars

Fast service

Four of us had lft at Warrington Market Gate Branch.
Tests taken between 18.40 and 19.00
Results received at 19.36
Now I can check in for my flight

February 28, 2022
Unprompted review
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Reply from BioGrad Diagnostics

Good Morning Christopher,

Thank you for sharing your experience with us!

Kind regards,
The BioGrad Diagnostics team.

Rated 5 out of 5 stars

I found the staff at Bootle were…

I found the staff at Bootle were fantastic so helpful, courteous, professional I would recommend my family and friends to go there.

February 26, 2022
Unprompted review
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Reply from BioGrad Diagnostics

Good evening Bernadette,

We appreciate your kind words toward our staff and will pass on the feedback! Thank you for taking the time to leave this review!

Sam, BioGrad Diagnostics

Rated 5 out of 5 stars

very nice exceptional team

February 26, 2022
Unprompted review
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Reply from BioGrad Diagnostics

Good morning,

We are so happy to hear your kind words regarding our team and will be sure to pass on this praise! Thank you for taking the time to leave this great review.

Kind regards
Sam, BioGrad Diagnostics

Rated 5 out of 5 stars

Another faultless pre-Flight PCR.

Another faultless pre-Flight PCR.
Excellent, quick professional service,
My go to Pre-flight PCR test providers.

February 20, 2022
Unprompted review
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Reply from BioGrad Diagnostics

Good afternoon Max,

We are so delighted to hear about your returned custom and that you are pleased with our services. Thank you for taking the time to leave this excellent review!

Kind regards,
Sam, BioGrad Diagnostics

Rated 5 out of 5 stars

Had to use an old unused test for some…

Had to use an old unused test for some last minute travel, was able to speak to someone rapidly who assured me it would be doable. Even better was being able to speak to another helpful member of staff at half midnight who confirmed it was being processed and got us our results in less than 6 hrs (photo submission of at home pre travel tests)

February 17, 2022
Unprompted review
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Reply from BioGrad Diagnostics

Good morning Giles,

I am delighted to hear that you found our experienced staff reassuring and helpful.

Thank you for taking the time to leave such a glowing review of our services.

Kind Regards,
Clarke Biograd Diagnostics

Rated 1 out of 5 stars

Strongly advise against using for PCR…

Strongly advise against using for PCR Home Test kit as it is not possible to send off results and have them returned for the 72 hours pre departure requirement for flights. We ordered tests a week before flying and the whole process was not completed until the day after our flight so we needed to source emergency PCRs an extremely stressful experience.

February 16, 2022
Unprompted review
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Reply from BioGrad Diagnostics

Good morning Hannah,

I am sorry to hear that you had such a stressful experience whilst using our services.

Could you please email customerservices@biograd.co.uk and one of our team will look into the issue further.

Kind Regards
Clarke BioGrad Diagnostics

Rated 5 out of 5 stars

Brilliant service arrived next morning…

Brilliant service arrived next morning after I ordered me so easy to send results,very pleased

February 14, 2022
Unprompted review
BioGrad Diagnostics logo

Reply from BioGrad Diagnostics

Good morning Lisa,

Thank you for taking the time to leave such a glowing review of our services.

Kind Regards,
Clarke BioGrad Diagnostics

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