BioGrad Diagnostics Reviews 

1,047
TrustScore 4 out of 5

3.8

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Rated 1 out of 5 stars

I ordered my test from Biograd on Monday and I ordered the fast track service, paying and additional £4.99 . Well its Wednesday now and I'm flying Friday all the numbers on All the emails have ceased... See more

Company replied

Rated 5 out of 5 stars

Honestly, I was unsure about the whole postal PCR thing.I ordered kit a week before but it came within 48 hours as promised. I posted test kit around Tuesday 12 pm and I had results by 1430 Wednesd... See more

Company replied

Rated 5 out of 5 stars

I’ve now taken two PCRs with Biograd through the post a week apart as I wanted to check if I was negative with a holiday coming up and a recent infection. Both have been negative, which baffles me as... See more

Company replied

Rated 5 out of 5 stars

Me being stupid I messed up when completing some travel PCR tests and started panicking and when I say Chris from Bootle clinic saved me I mean it. Excellent customer service and also really good at c... See more

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Company details

  1. Diagnostic Center

Written by the company

UKAS accredited medical laboratory for COVID-19 Testing.


Contact info

3.8

Great

TrustScore 4 out of 5

1K reviews

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3.8

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(1,047)

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Rated 5 out of 5 stars

Excellent service simple to book

Excellent service simple to book, clean professional facilities got result back in six hours!

May 4, 2022
Unprompted review
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Reply from BioGrad Diagnostics

Good Morning,

Thank you for taking the time to leave us a review! We appreciate the feedback and we are glad to hear you had a positive experience with us.

Kind regards,
Isla, BioGrad Diagnostics.

Rated 5 out of 5 stars

Excellent and efficient service.

Excellent and efficient service.
Nurse assisted test. Result less than two hours. Highly recommend.

May 2, 2022
Unprompted review
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Reply from BioGrad Diagnostics

Good Morning Christine,

Thank you for your recommendation! We are pleased to hear you were satisfied with our service.

Kind regards,
Isla, BioGrad Diagnostics.

Rated 5 out of 5 stars

PCR test at Warrington branch at 8.00am…

PCR test at Warrington branch at 8.00am - results back just after 6pm. Staff are extremely pleasant and helpful. Everywhere is pristine clean - highly recommend

May 1, 2022
Unprompted review
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Reply from BioGrad Diagnostics

Good Morning Wendy,

Thank you for taking the time to leave us this review! We appreciate the feedback and are happy to hear you had a pleasant experience with us.

Kind regards,
Isla, BioGrad Diagnostics.

Rated 5 out of 5 stars

Fantastic service at Warrington

Went to Warrington Test Centre for Antigen Test at 8.30am today as it was required before going on a cruise tomorrow.
Booking was easy on line last week and everything went very smoothly, from the welcome in the Test Centre to doing the tests to receiving the results . We were told that we would receive the emailed results within 3 hours but in reality we received them in just under an hour from the tests being done.
Fantastic service, thank you

May 1, 2022
Unprompted review
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Reply from BioGrad Diagnostics

Good afternoon, George

We are delighted to hear that you are happy with the efficiency of our services and thank you for taking the time to leave this amazing review!

Kind regards,
Ann-Marie, BioGrad Diagnostics

Rated 5 out of 5 stars

Picked up my travel PCR kit on Thursday…

Picked up my travel PCR kit on Thursday dropped it off Friday 6.30pm had results by 11.15pm that evening. Amazing service and it cost £19.99.

Could not fault. Thank you!

April 30, 2022
Unprompted review
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Reply from BioGrad Diagnostics

Good afternoon, Lisa
It's great to hear that we were able to resolve this issue for you. Thank you for sharing your experience with us!

Kind regards,
Ann-Marie, BioGrad Diagnostics.

Rated 5 out of 5 stars

Simple and Efficient Service - Thank You!

I ordered an in-clinic test at the Bootle, Liverpool site. I arrived for my appointment and was greeted by two lovely women who ran me through the process. I was shown to an area to take the test and then posted the test in the drop box there and then. I took my test at 3:30PM and received my results at 9pm the same day. Could not fault the service - thank you.

April 26, 2022
Unprompted review
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Reply from BioGrad Diagnostics

Good Morning Erin,

Thank you for taking the time to leave us this review! It is great to hear about your experience and we will ensure your feedback is passed on to the team!

Kind regards,
Isla, BioGrad Diagnostics.

Rated 5 out of 5 stars

I just want to say a massive thank you…

I just want to say a massive thank you to you. After a mistake made by myself and today turning into a very stressful day. I feel like you have actually cared about what was happening. A few hours later and I receive a fantastic phone call from Danny making everything OK again. Can't thank you enough. Its the small things in life that really matter. You just made 2 people very very happy.

April 23, 2022
Unprompted review
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Reply from BioGrad Diagnostics

Hi Paul,

Thank you so much for your positive feedback. I will make sure this is passed on to the rest of the team.

Kind regards,
Chloe, Biograd Diagnostics

Rated 5 out of 5 stars

3rd time using the Biograd testing…

3rd time using the Biograd testing service and from Chloe Warren in
Client Support answering all our queries pre-booking through to reception service and the nurse staff at Warrington - all first class, polite, helpful and extremely fast turnaround times as always.

Thanks again guys.

April 21, 2022
Unprompted review
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Reply from BioGrad Diagnostics

Good Morning David,

This is great to hear! We are very happy to hear you had a positive experience with us and we will ensure your feedback is passed along to the team.

Kind regards,
Isla, BioGrad Diagnostics

Rated 5 out of 5 stars

Professional customer service with personal touch.

I've used their services a couple of times now. Most recently, I used their pre-travel PCR test for Japan and at the check-in counter for JAL, they refused my report as the information wasn't enough for the Japanese entrance requirement. It was Easter Friday but I emailed and called to explain my situation and what Japan seems to want as a proof on the report and Danny kindly and as quickly as possible, amended and added the information required for my travel. Thanks to their customer service and trying their best to resolve the issue, I was able to have my report accepted and depart UK and enter Japan without an issue. It was pretty intense hour before departure but I am so amazed and thankful for their and especially Danny's swift response. Thanks again!

April 18, 2022
Unprompted review
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Reply from BioGrad Diagnostics

Good Morning,
It's great to hear that we were able to resolve this issue for you. Thank you for sharing your experience with us!

Kind regards,
Isla, BioGrad Diagnostics.

Rated 5 out of 5 stars

Pcr tests on a bank holiday .

Needed pcr tests on a bank holiday , only company I could book on a Good Friday, Told us the results would take 24 hours had ours back in 4 hours, professional service we will definitely use again.made the run up to holiday less stressful. Thankyou.

April 16, 2022
Unprompted review
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Reply from BioGrad Diagnostics

Good Morning Loretta,

We are glad to hear you had a positive experience with our service! Thank you for the feedback.

Kind regards,
Isla, BioGrad Diagnostics.

Rated 5 out of 5 stars

Highly Recommended

quick and efficient service at very reasonable price. Highly recommended.

April 14, 2022
Unprompted review
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Reply from BioGrad Diagnostics

Good Afternoon, Jayesh

Thank you for your review! Its great to hear you had a positive experience with our service.

Kind regards,
Ann-Marie, BioGrad Diagnostics

Rated 5 out of 5 stars

highly recommend!!!!

this people are fast and efficient and so cheap compared to other providers on the market. I hope we’ll not need tests for long time but as long is needed here’s where i get mine ( i sent the test in, yesterday afternoon and the results came the following day by 7pm ) also i received the test home in a day, so worthy £20!!!!

April 12, 2022
Unprompted review
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Reply from BioGrad Diagnostics

Good Morning Sandra,

Thank you for your review! Its great to hear you had a positive experience with our service.

Kind regards,
Isla, BioGrad Diagnostics

Rated 5 out of 5 stars

Fantastic quick and efficient service

Fantastic quick and efficient service. Booked into Bootle at 1020 this morning. So quick and easy and staff on duty today were exceptional. So helpful and nothing was too much trouble. Great service - result back within 6 hours.

April 6, 2022
Unprompted review
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Reply from BioGrad Diagnostics

Good Morning Rachel,

Thank you for taking the time to leave us a review. We really appreciate the feedback!

Kind regards,
Isla, BioGrad Diagnostics

Rated 5 out of 5 stars

My real fear was the weekend prior to…

My real fear was the weekend prior to my journey but the timeliness and ease of operation online was super. I got my results Monday afternoon meaning the post office did good job and BioGrad Diagnostics acted with diligence. It was very affordable too. I give the personel 5 stars and 1000%. Thank you. Joshua Olufemi-Ojo

April 4, 2022
Unprompted review
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Reply from BioGrad Diagnostics

Good Morning Joshua,

Thank you for your review, we are pleased to hear we could provide you with a suitably efficient service.

Kind regards,
Isla, BioGrad Diagnostics

Rated 5 out of 5 stars

BioGrad was recommended by a friend

BioGrad was recommended by a friend. I went to the Stanley Road clinic on Sunday at 5.30pm. The result was sent to me just before midnight. The girls working there were great and very friendly. I will definitely use again if the need arises. Thank you. I was Negative by the way.

April 4, 2022
Unprompted review
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Reply from BioGrad Diagnostics

Good Morning Jo,

Thank you for the review! Its great to hear about your positive experience.

Kind regards,
Isla, BioGrad Diagnostics

Rated 5 out of 5 stars

Quick and efficient service

Quick and efficient service, with the results about 6 hours later. Results emailed and also a up call to make sure I had received them via email.

April 3, 2022
Unprompted review
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Reply from BioGrad Diagnostics

Good Morning Phillip,

Thank you for your review! We are pleased to hear about your experience.

Kind regards,
Isla, BioGrad Diagnostics

Rated 5 out of 5 stars

Very quick and efficient.Receptionists…

Very quick and efficient.Receptionists at Stanley rd very helpful and Chris ,Danny and Ann-Marie at customer service very helpful

April 1, 2022
Unprompted review
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Reply from BioGrad Diagnostics

Good Morning Alison,

Thank you for taking the time to leave us a review, we are glad to hear you were pleased with our service.

Kind regards,
Isla, BioGrad Diagnostics

Rated 5 out of 5 stars

A great little find!

We ordered x3 Postal PCR fit to travel tests. Made a quick phone call to BioGrad just to check we were taking the tests on the correct day in time to get results.
No problems, we got the results within 12 hours of arrival at lab. Just like they said on their website.

March 26, 2022
Unprompted review
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Reply from BioGrad Diagnostics

Good Afternoon, Mrs. JLT

Thank you for taking the time to leave us a review! Its great to hear you had a good experience with our service.

Kind regards,
Ann-Marie, BioGrad Diagnostics.

Rated 5 out of 5 stars

Pcr test

I bought a pcr test cheaply and efficiently, which I needed to travel. The codes and tests were delivered very quickly and so were the results. I am satisfied with their service.

March 23, 2022
Unprompted review
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Reply from BioGrad Diagnostics

Good Morning Bea,

Thank you for taking the time to leave us a review! Its great to hear you had a good experience with our service.

Kind regards,
Isla, BioGrad Diagnostics.

Rated 5 out of 5 stars

My Wife and I attended Warrington…

My Wife and I attended Warrington branch today 11.00 a.m. and 11.05 It’s quite a daunting task bearing in mind the unknown quantity attached to this subject.
I think you enter the premises with the positive result scenario in mind; cancelled Holiday and the fact you have covid to mention only a couple of nightmares to sort. Add to this the 3 day time restriction it’s not the best situation we’ve been in. Anyway, staff made everything straightforward and clear. Our emails came quite quickly really (early this evening) and more importantly both negative. Once again thank you to all involved.

March 21, 2022
Unprompted review
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Reply from BioGrad Diagnostics

Good Morning,

Thank you for taking the time to leave us a review! We are happy to hear that our service was satisfactory.

Kind regards,
Ann-Marie.

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