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Rated 1 out of 5 stars

Locked my account and held my money For more than a year bit2me has locked my account and refused refunding me despite providing alternative iban and I’ve summitted the entire documents. Customer ser... See more

Company replied

Rated 5 out of 5 stars

With the phone app I'm using I enjoy fast crypto purchases and reliable support staff. There's farming and staking as extra s and point reward system. So far I've had no trouble receiving my transact... See more

Company replied

Rated 5 out of 5 stars

I have had the most pleasurable experience with the help team on bit2me, i did a bank transfer and for got to put in the reference code so I wait a few days thinking it could go through, but nop did... See more

Company replied

Rated 5 out of 5 stars

The support I received from Ana was excellent. She was patient and gave me very clear explanations, which was helpful as I am not very familiar with the world of cryptocurrency. Thank you very much.

Company replied

Company details

  1. Cryptocurrency Service

Written by the company

Buy and sell cryptocurrencies from your home. With the security, ease and speed that only Bit2Me brings you.


Contact info

You should know

3.8

Great

TrustScore 4 out of 5

2K reviews

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Replied to 97% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

It’s very intuitive and easy!!

It’s very intuitive and easy!!! It works very good and you can see graphics of the main crypto (they add last week more 😃) I can manage all my wallets from my phone and also on the website.

I’m learning a lot with their YouTube channel and training content on Bit2Me academy, and also my Spanish language with them 🤩

special thanks to the support deparment, they helped me a lot.

April 23, 2021
Unprompted review
Bit2Me logo

Reply from Bit2Me

Hello Diana!
Thank you so much for sharing your opinion.
We are at your disposal for anything that you may need☺
See you soon!

Rated 1 out of 5 stars

So many scamcoins

Thay added so many scamcoins, but they don't have first POS cripto - Peercoin

April 14, 2021
Unprompted review
Bit2Me logo

Reply from Bit2Me

Thank you for your feedback Vitalicus. We would like to let you know that we’re adding the new cryptocurriencies constantly. The decision is made based on our internal analysis and the demand of our community. If you would like to recommend some of them you can always contact our Support Department.

Rated 1 out of 5 stars

AVOID

tried to buy $100 worth of xmr and it would just keep loading, showed no confirmation and then i closed the window and the money wasn't there. i tried again and had the same issue 3 times. the 4th time i got a confirmation and then they topped up with the previous attempts as well. wanted to add $100 and ended up with $400 due to their faulty website, while having had no confimation for the previous payments, they just randomly appeared 10 minutes later in my account. contacted support about it and they said there's nothing they can do. i do not recommend

Edit: i have contacted your support department and they offered no support. also the website is awful, just made me change my password even though i know which one it is and have a note of it, after changing it (to the same one) I logged in and used the account, then they logged me out and said the password is incorrect when I tried to log back in.
Withdrew all my money and closing my account.

April 14, 2021
Unprompted review
Bit2Me logo

Reply from Bit2Me

Hello Vivian,
Thank you for your feedback. We would like to let you know that once the purchase is done and the cryptocurrency received in your wallet the operation cannot be refunded. In case of any doubts we recommend you to contact our Support Department.

Rated 5 out of 5 stars

I had some issues with KYC verificaiton…

I had some issues with KYC verificaiton but it turned out to be my bad, highly recommend this site to everyone

March 17, 2021
Unprompted review
Bit2Me logo

Reply from Bit2Me

Thank you so much for sharing your opinion.
We are at your disposal for anything that you may need☺
See you soon!

Rated 1 out of 5 stars

Terrible experience

Terrible experience. I am happy I tested their services with only 100 to know that they are scammers. I tried to withdraw it to the same bank account that I sent the money from and it didn’t happen. They just reversed the transfer. After that I decided that I will withdraw bitcoin to another wallet that I have and they took over 10% of my btc to send it somewhere. Shame !!!

Edit as response to the response of the company:

I have screenshots of everything. Do not try to lie

November 5, 2020
Unprompted review
Bit2Me logo

Reply from Bit2Me

Hi Denis, We are very sorry to hear that. Please note that in order to make a bank transfer we have not receive the information about the holder of the account that you are sending the money, for this reason your we reversed the transfer.

Rated 1 out of 5 stars

Went to cash out 1 BTC 23 days ago

Went to cash out 1 BTC 23 days ago, an intermediate bank rejected the transfer, and I've spent nearly that whole time since trying to get this company to return my bitcoin. Unfortunately, when I cashed out, BTC was at $7400 (roughly 6100 euro), and it rose over $1000 in the interim. That led to Bit2me not wanting to return my property, but rather only send back a portion of it. They don't treat your crypto as property, they treat it as a final transaction at the point they make the transfer. If you didn't receive the transfer because an intermediate bank sent it back to their bank, you'll be in for a fight. They don't understand that if they got the money back, that should apply to the amount at the time the exchange occurred since that's the transaction date, and it's not the fault of the client that the international fiat network is slow. I understand that's not their fault either, but 1 BTC = 1 BTC both 23 days ago and today. Suffice to say, they were finally able to resolve it to the bare minimum satisfactorily, but really annoyed I didn't receive back my whole amount.

June 4, 2019
Unprompted review
Bit2Me logo

Reply from Bit2Me

Hi, sorry for your experience, but Bit2Me not is responsable of your bank policies with their clients, and if they not accept bank transfers for you. We sent the money. If this money cant be received we refund the amount in Bitcoin. Bit2Me not is responsable of Bitcoin price volatility.

Rated 1 out of 5 stars

worst expirience ever made with an…

worst expirience ever made with an exchanger.

uploaded all documents and sent money by bank wire. after confirmation of verified account. they just call you on without any notification and accuse documents are counterfeit .

money is also on hold.

lawyer will be contacted next week to check this company out. also a screenshot of this review site was made to show how untrustworthy this company working.

if you dont want to loose your money and get headache , keep huge distance of this exchange site

February 9, 2019
Unprompted review
Bit2Me logo

Reply from Bit2Me

Hi, sorry for your experience, but Bit2Me not is responsable of your bank policies with their clients, and if they not accept bank transfers for you. We sent the money. If this money cant be received we refund the amount in Bitcoin. Bit2Me not is responsable of Bitcoin price volatility.

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