Locked my account and held my money For more than a year bit2me has locked my account and refused refunding me despite providing alternative iban and I’ve summitted the entire documents. Customer ser... See more
Company replied
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Locked my account and held my money For more than a year bit2me has locked my account and refused refunding me despite providing alternative iban and I’ve summitted the entire documents. Customer ser... See more
Company replied
With the phone app I'm using I enjoy fast crypto purchases and reliable support staff. There's farming and staking as extra s and point reward system. So far I've had no trouble receiving my transact... See more
Company replied
I have had the most pleasurable experience with the help team on bit2me, i did a bank transfer and for got to put in the reference code so I wait a few days thinking it could go through, but nop did... See more
Company replied
The support I received from Ana was excellent. She was patient and gave me very clear explanations, which was helpful as I am not very familiar with the world of cryptocurrency. Thank you very much.
Company replied
Buy and sell cryptocurrencies from your home. With the security, ease and speed that only Bit2Me brings you.
Calle Germán Bernacer, 69, 03203, Elche, , Spain
Replied to 97% of negative reviews
Typically replies within 1 week
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I got my ticked solved in 2 days and they even apologized for delay. I believe in they’re token and future of the company.

Reply from Bit2Me
I've signed up for buying some B2M tokens just after the launch, they made me wait a lot of time before veryifing my ID... after several hours i got the tokens at an higher price compared at the exact time i bought them (and didnt receive untill they verified my ID several hours later).
I sent tickets about this issue and had 0 reply from them at all.
But the worst it comes when i swapped crypto into TRX and i withdrawed to an external wallet...
They never arrived, they sent to a totally different address (NOT THE ONE I'VE SENT TO), and of course NO REPLIES to my tickets.
As proof this is the Activity ID : 3b8dadc7-94f6-4974-8d21-6f1ed4c95edd, and this is the blockchain tron transaction : de9474bc12c6b5fda5962f29b24b4c93e9f2c56fdaff9da73141618a1c7a50e0 !
First of all they sent not even the full amount of TRX i originally withdrawed and as last they sent to a different address!
Im waiting for a reply to my ticket, for now stay away from this exchanger... there's no support, no communication, when you try to reach them in their TG group they arent helpful at all, asking you to wait for a reply to the tickets (replies that never come).
I will change my review only if they will fix this issue.

Reply from Bit2Me
withdraw is slow af (more than 30 mins and still waiting)

Reply from Bit2Me
So far so good. I enter in the 2nd fase, i already by more, without any problems, even switch between wallets. The fees are very good.

Reply from Bit2Me
Do not use this service! Luckily enough, I was smart enough to test with a small amount of Matic, sent it to the bit2me wallet and 10 hours later, nothing happened. The transaction shows up on polygon scan but the amount was never added into my wallet. Looks like some sort of scam to me. Better off using trusted marketplaces. Good riddance, bit2me! Hope you get what you deserve!

Reply from Bit2Me
Poor support. On a market like this you have to react faster and also have to work on saturday and sunday. It's annoying.

Reply from Bit2Me
05/11/2021 I can't access my account since the early hours of the morning. Opened a ticket....no answer; Tried to call them....phone line is down; Tried messaging them on twitter....no answer; Opened another ticket...still no answer...6 hours later i still can't accesso my account on my app or computer. What's going on? In this kind of markets you can't have this behavior....people want to buy and sell! As soon as it is available (and i hope it will...) i'll transfer my funds elsewhere, i've had enough.

Reply from Bit2Me
Thank you very much for this opportunity
I am one of thousand lucky clients who already has x6 profit in just one day. good luck

Reply from Bit2Me
The best ever!! Dont miss your chance, buy now!!

Reply from Bit2Me
Astronomical fees. On a btc purchase of 45 euro I was 12 Euro down by the time the coins were sent to the receiving address. Absolute robbery.

Reply from Bit2Me
I registered on Saturday. I put money on my account which was directly withdrawn from my bank account. Then, I received a message asking me to send a picture of my credit card and selfie of me holding both the credit card and my passport which I did.
No answers until Monday. Then I received a new mail asking me for a utility bill and a proof of salary. I sent it. Then another email saying that the name on the contract was not mine while I have a preferred first name that I use at work. I sent a screenshot of my HR profile from my company. THIS IS TOTALLY ILLEGAL. THIS IS SEGREGATIONIST: DO NOT EXPECT ME TO REMAIN SILENT ON THAT WHILE THE MONEY WAS WITHDRAWN FROM MY BANK ACCOUNT.

Reply from Bit2Me
Just great, perhaps the best, good fees and great support. they just need to list more coins

Reply from Bit2Me
Great team behind, easy to use the wallets and low fees. Many people here complain for not catching the ICO, that’s just because everyone wanted to buy the token and made a reservation earlier. I hope they continue the good work.

Reply from Bit2Me
Tried several times to approve the KYC, no success. Even Binance KYC is easier. Give up and i do not join the ICO. By the way i never had good experiences with 2 ICO recently. rather wait for a exchange listing

Reply from Bit2Me
use it few times always takes ages for getting crypto but now over 12h nothing
they are joke dont use them

Reply from Bit2Me
Well i've sent 850€ (800, 10 and 40€) to my wallet yesterday.
And, surprise i can only see 50€ in my wallet and -850 in my bank account....🤬🤬🤬
I DO NOT RECOMMEND !!!!!!!!!!

Reply from Bit2Me
I signed up with Bit2Me because they say on their website "Buy USDT at the best price 100% guaranteed". You can find this ad by searching "Bit2Me USDT". After depositing money I found out, that the exchange rate for USDT is much worse than the advertised rate. In fact the exchange rates on Binance, Coinbase and etc. are much better.
Additionally, everything is very slow with Bit2Me. Deposits need to be confirmed manually, otherwise they do not show up in your account. This is nowhere stated on the website and you have to call them on your own, otherwise nothing happens and you cannot access your deposit. The problem is, there is only a Spanish support number and if you call you get a Spanish computer announcement and need to click 1, 2 or 3 to proceed. There's no options to get an English translation of the announcement and if you do not click a number the call is cancelled automatically.
Another problem is that crypto withdrawals are also very slow (expect to wait multiple hours to days) and show the wrong network. I bought Matic and Bit2Me told me the payout is going to the Polygon Matic network, but instead it went to the Ethereum Network.
I recommend to NOT use Bit2Me if you want good exchange rates, a good customer service or fast transactions.

Reply from Bit2Me
I bought against a high price in the market because I directly wanted to convert them in another altcoin, it finally took me 1,5 days to verify my card, and only then I saw my tokens received. They applied the exchange rate at the moment of purchase and not the verification date/hour AND WITH THIS, I LOST/THEY STOLE 5,7% OF MY TOKENS.
The only response that I got back is that they said they had given me the tokens earlier but I never saw this, didn't get a notification, and is against their own policy.
TO BE HONEST, I normally would not even bother to give a 'negative review' but this time I REALLY FEEL ROBBED BY THIS COMPANY.

Reply from Bit2Me
I knew and used the bit2me service when on holiday in Spain, great to see a European based crypto startup provide a great service and very competitive market rates for a range of coins.
Since then they opened an online academy, offer courses in Spanish and English, and also have updated their website UI and UX in a great way.
Currently still using this service for small purchases on the go, accepts my credit cards (also one from an eBank) and is KYC compliant. Great work guys.

Reply from Bit2Me
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