I had a crypto withdrawal stuck a few days ago. I contacted customer support, and they responded surprisingly fast. They were helpful both via chat and email; they didn't leave me hanging! They solved... See more
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I had an amazing VIP experience attending the UEFA Champions League match between Arsenal and Leverkusen in Germany. The package included travel by chartered flight, a stay in a 5-star hotel with... See more
Company replied
My assets where restricted 6 months ago the value of it dropped 50% while I was unable to whitdraw any of it. I explained countless times that I need them to cover important expenses but im being told... See more
Company replied
I really like how simple the interface is. As someone who just started investing in crypto, I found Bitpanda much easier to navigate than other platforms. The verification was quick, and I had no issu... See more
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Company details
Written by the company
A platform without digital walls and complex barriers. Our user-friendly, trade-everything platform empowers you to invest, buy, sell or swap 100+ digital assets like crypto, stocks, precious metals, ETFs and crypto indices. With any amount of money. Fast, secure and 24/7. A platform that empowers you to see new possibilities for your money - and helps make them a reality. Our goals since day one was to reimagine what it means to invest, by making simple, easy-to-use financial products for everyone. With more than 700 team members and 3 million users, we're one of the fastest growing fintechs in Europe. With a PSD2 payment service provider licence, state-of-the-art security and streamlined user experience, we make it possible for both first-time investors and seasoned experts to invest in what they believe in. Start investing today.
Investing. Now available to everyone.
Written by the company
- At Bitpanda, we see investing differently.
- Offering a wide range of payment and payout providers. Use EUR, CHF, GBP, USD or TRY to pay or cash out. Automate regular investments with savings plans. With a single click, watch as the Bitpanda Crypto Index auto-invests in a diverse portfolio of the top 5, top 10 or top 25 cryptocurrencies by market size and liquidity. Bitpanda Swap allows you to instantly swap one digital asset for another. Simple, secure and limit free. Wallet service included. Spend your investments like cash, with our Bitpanda Card. Build your portfolio by investing in full shares or fractions of your favorite companies over time for as little as €1, with Bitpanda Stocks.
EU-regulated, trustworthy and secure.
As a European financial institution, we value privacy, transparency and security.
To build trust, we want to be really transparent. A lot of our users value the fact that Bitpanda is a company based in the European Union and has to comply with the EU’s General Data Protection Regulation (GDPR). We are a registered digital assets service provider with the Austrian Financial Market Authority (FMA) under FM-GwG and with the French Autorité des marchés financiers (AMF) under PACTE law. The Bitpanda Payments GmbH holds a PSD2 licence. All our legal information can be found here: https://www.bitpanda.com/en/legal. Bitpanda stores user funds as safely as possible in secure offline wallets using state-of-the-art technology.
Contact info
You should know
4.0
Great
15K reviews
Replied to 99% of negative reviews
Typically replies within 1 week
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2 months without a reply from customer service! Avoid at all costs!
Never had a problem with them before they moved to a separate regulated UK market. Since then customer service is very slow. It's taking them over a month to review 5 screenshots for proof of funds, they also told me not to open another ticket to ask about it, as that will apparently delay it longer.
Update: Almost 5 weeks now and my funds are still locked and have had zero communication. It says my ticket is solved but they still refuse to enable my trading.
I would advise people not to use this website.
7 weeks now, not a single bit of communication. It's either a scam or incompetence. Either way they should be avoided.
Its now 2 months nothing has changed. I've had no response from them, I've made complaints to regulators hopefully that does something but I've given up on getting my account unlocked, I just hope to warn others of the problems you will encounter using this platform.
October 16, 2025
Unprompted review
Reply from Bitpanda
Hello Chris,
Thank you for your feedback on Trustpilot.
We have reviewed your case and confirm that your support ticket (ID 3226928) is being processed.
However, due to security and data protection reasons, we cannot discuss any account-related matters publicly.
We kindly remind you that, as a regulated company, we are obligated to implement specific measures to ensure the safety of our customers on the Bitpanda platform.
If we require further information from you, we will notify you promptly. In the meantime, please keep an eye on the status of your ticket.
We apologise for any inconvenience caused and appreciate your cooperation in this matter.
Best regards,
Team Bitpanda (Sandra)
THEY WILL STEAL YOUR MONEY AND BLOCK…
THEY WILL STEAL YOUR MONEY AND BLOCK THE SUPPORT FOR YOU! Its how they done for me! Firstly they have said they will review the accepted deposit(it was by my own debit card) then they have stopped answering me and my money are stuck in their platform and support is blocked me for over a week.
LIES!! YOu have processed my dk!
November 5, 2025
Unprompted review
Reply from Bitpanda
Hello Patryk,
Thank you for your feedback on Trustpilot.
We have reviewed your case and confirm that your support ticket (ID 3258132) is being processed.
However, due to security and data protection reasons, we cannot discuss any account-related matters publicly.
We kindly remind you that, as a regulated company, we are obligated to implement specific measures to ensure the safety of our customers on the Bitpanda platform.
If we require further information from you, we will notify you promptly. In the meantime, please keep an eye on the status of your ticket.
We apologize for any inconvenience caused and appreciate your understanding in this matter.
Best regards,
Team Bitpanda (Sandra)
Bitpanda is a great service with an…
Bitpanda is a great service with an excellent support team!
November 12, 2025
Unprompted review
Reply from Bitpanda
Hi Fedor,
we really appreciate your feedback - it means a lot to us. Glad you’re having a great experience with Bitpanda.
Best regards
Lea
Bitpanda Team
I have been trading on Bitpanda since…
I have been trading on Bitpanda since 2023 and I am really satisfied with them,it is a safe and reliable place to trade and do business !
November 6, 2025
Unprompted review
Reply from Bitpanda
Hi,
Thanks for sticking with Bitpanda since 2023! We’re thrilled you’re happy with the experience.
Best regards
Lea
Bitpanda Team
They will hold your money for a review…
They will hold your money for a review after purchase. I have been waiting 4 days so far for a "review" and i think they are just one big scam because i have not received my money yet
November 7, 2025
Unprompted review
Reply from Bitpanda
Hello Jorge,
Thank you for your feedback on Trustpilot.
Unfortunately, we have not been able to identify your account or the ticket you submitted, as we did not receive your reply.
To assist you further, we kindly ask you to open a ticket, and our support team will take care of it:
https://support.bitpanda.com/hc/en/requests/new
If you already have a ticket ID to confirm your experience, we would be happy to follow up on it.
Thank you for your cooperation and understanding.
Best regards,
Team Bitpanda (Sandra)
had an issue with the 2FA and i got it…
had an issue with the 2FA and i got it solved within 1 day, and the process to log in in to my account was without any problems.
November 5, 2025
Unprompted review
Reply from Bitpanda
Hi,
Thank you for your kind feedback! We’re glad to hear your 2FA issue was resolved quickly and that the login process went smoothly.
Best regards
Mara
Bitpanda Team
ATENTION!
The worst possible, out of 20 different ones I've traded on. They execute orders not according to the default, but according to their own, ultimately taking 10-12% on buying and selling. Avoid by all means!!
November 8, 2025
Unprompted review
Reply from Bitpanda
Hello Drazen,
Thank you for your feedback on Trustpilot.
Unfortunately, we have not been able to identify your account or the ticket you submitted, as we did not receive your reply.
To assist you further, we kindly ask you to contact our support team:
https://support.bitpanda.com/hc/en/requests/new
If you already have a ticket ID to confirm your experience, we would be happy to follow up on it.
Thank you for your cooperation and understanding.
Best regards,
Team Bitpanda (Sandra)
Great support
Great support. Solved the problem (my fault btw) in a few seconds
Really reliable
October 31, 2025
Unprompted review
Reply from Bitpanda
Hello,
Great to hear that our team could help you so quickly. Thank you for your kind words and for trusting Bitpanda.
Best regards
Roman
Team Bitpanda
Quickly response from the organisation!
November 7, 2025
Unprompted review
Reply from Bitpanda
Hello Thomas,
Thank you for your feedback. We’re happy to hear that you received a quick response from our team. If you ever need further assistance, feel free to reach out anytime.
Best regards,
Eda
Team Bitpanda
Smooth experience and professional approach
My issue was handled successfully — I provided the necessary KYC documents for review, which helped verify my funds. The team was constructive, efficient, and maintained clear communication throughout the process. Very professional and smooth experience overall.
November 3, 2025
Unprompted review
Reply from Bitpanda
Hello Rafal,
We’re glad to hear that our team supported you efficiently and clearly throughout the KYC process. It’s great to know that everything went smoothly and professionally.
Thank you for sharing your detailed feedback!
Best regards,
Eda
Team Bitpanda
Reply from Bitpanda
Hello,
Thank you for your kind words. We’re happy to hear that you’re satisfied with our team and support.
Best regards
Roman
Team Bitpanda
Reply from Bitpanda
Hi Ivan,
Thanks so much!
Great to hear it felt extra easy - our developers will love this shout-out. If there’s anything else we can improve or build next, we’re all ears.
Best regards
Lea
Team Bitpanda
UNPROFESSIONAL IN ALL ASPECTS
I had a deeply frustrating experience with Bitpanda. From the start, the onboarding process felt disorganized and opaque. Basic steps weren’t clearly explained, documentation was scattered, and I kept running into unclear requirements that stalled verification instead of helping me complete it.
When I reached out for support—multiple times—I received no meaningful response. Tickets went unanswered, and there was no indication anyone was actively looking into my issue. For a financial platform, that lack of responsiveness is unacceptable.
What bothered me most was the sense of information being hidden at every turn. Key details about timelines, requirements, and next steps were either buried, vague, or missing altogether. In my view, this creates an environment where users are left in the dark rather than being guided transparently.
Overall, Bitpanda failed to provide a proper onboarding experience, did not react when contacted for support, and—at least from my perspective—cultivates information hiding instead of clarity. I cannot recommend it based on my experience.
November 5, 2025
Unprompted review
Reply from Bitpanda
Hello customer,
Thank you for your feedback on Trustpilot.
We have reviewed your case (ticket ID 3236567) and can confirm that it has already been resolved.
We kindly remind you that, as a regulated company, we are obligated to implement specific measures to ensure the safety of our customers on the Bitpanda platform.
For additional questions or future inquiries, you can contact our dedicated team anytime.
Best regards,
Team Bitpanda (Trude)
Top App DeFi Invest Service Client.
November 5, 2025
Unprompted review
Reply from Bitpanda
Hi Alex,
Thank you - we appreciate the positive review.
Best regards
Lea
Team Bitpanda
As usual Bitpanda provided the support…
As usual Bitpanda provided the support I needed with speed, accuracy and diligence. Perfect.
November 1, 2025
Unprompted review
Reply from Bitpanda
Hi,
Thank you so much! Delighted we could support you quickly and accurately. We’re here anytime.
Best regards
Lea
Team Bitpanda
Excellent customer service
The portfolio information is clear and easy to access on my account. I had help from excellent customer service person via Chat who was really responsive and helpful in verifying my identity. I would recommend Bitpanda.
October 27, 2025
Unprompted review
Reply from Bitpanda
Hi,
Thanks for the kind words! Great to hear the portfolio is easy to access and our chat team helped with verification - thank you for recommending Bitpanda.
Best regards
Lea
Team Bitpanda
Always clear and quick answers to my…
Always clear and quick answers to my request
November 1, 2025
Unprompted review
Reply from Bitpanda
Hey Jeannot,
Thank you for your kind feedback! We’re glad to hear that you’re satisfied with our quick and clear responses.
Best regards
Mara
Team Bitpanda
All was very good
All was very good. Maybe some additional information in advance would have been nice. Where are the tickets located to be picked up? Maybe with a situation map.
Ticket-ID 3228266
October 22, 2025
Unprompted review
Reply from Bitpanda
Hello Werner,
Thank you for your great feedback! We’re glad you were satisfied overall and appreciate your helpful suggestion regarding the ticket pickup information — we’ll share it with the responsible team.
Best regards
Mara
Bitpanda Team
Super application facile à utiliser et…
Super application facile à utiliser et très intuitive
October 31, 2025
Unprompted review
Reply from Bitpanda
Bonjour Louis,
Merci beaucoup pour votre retour ! Nous sommes ravis que vous trouviez notre application facile et intuitive à utiliser.
Cordialement
Mara
Team Bitpanda
Excellent Exchange and Service
Very good Exchange and Excellent Customer Service
October 27, 2025
Unprompted review
Reply from Bitpanda
Hello Emir,
Thank you for the 5-stars. We are thrilled to hear that you are satisfied with our platform and services. If you have more feedback for us in the future, we are here!
Best regards,
Eda
Team Bitpanda
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