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See what reviewers are saying

Rated 1 out of 5 stars

It's been nearly 1 month since they blocked my account for no reason. Their excuse: security reasons. I've called several times, sent emails, answered all their questions... nothing changes, they... See more

Rated 1 out of 5 stars

I’m very disappointed in Bitstamps customer service. They are slow to respond for emails and would not lift the crypto restrictions on my account, after a video call and several weeks of purposeful d... See more

Rated 1 out of 5 stars

Im waiting more then 25 days to they fix email issue which is probably intentionally made to stop withdraw from sone reason known only to them. My email works fine but Im not reciving confirmation mai... See more

Rated 1 out of 5 stars

In the end my experience with Bitstamp was marred by two specific occurrences: - on the one hand I found the process which is required to unlock the Withdraw Funds feature very intrusive, e.g. if y... See more

You should know

1.2

Bad

TrustScore 1 out of 5

101 reviews

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Rated 1 out of 5 stars

Do not use this untrustworthy company.

Do not use these cowboys.

I provided all the proof of identity the required. purchased bitcoin from them. very soon after i started receiving pest calls from telemarketers and scammers about cryptocurrency. now they want more personal detail from me and have frozen my accounts as i refuse to give them it. This seems completely unethical and illegal. avoid at all costs

April 1, 2021
Unprompted review
Rated 1 out of 5 stars

I have the right to write my opinion

I have the right to write my opinion. Freedom of speech. This is not North Korea. The government services are already investigating the money flows at Bitstamp. Follow the money ... and the truth will emerge. Just my opinion.

March 21, 2021
Unprompted review
Rated 3 out of 5 stars

Could be better

In general it's 3+ I've been using this exchange for a couple of years and it's really stable and easy to understand.

Pros: solid and stable. Has USD, EUR, GBP, etc. for withdrawals. Helpful support.

But there are cons: lack of coins, not a big variety of coins to choose from for trading.
And the biggest issue is KYC/AML it's just too much of personal information that is required and I'm talking up to birth certificate, that's just overboard....

If you're not ready to submit the above information just pass on..

March 12, 2021
Unprompted review
Rated 3 out of 5 stars

No complains

Nice website nice tools. bought some crypro's coins with them and fee is reasonable and service is welcoming as well.

February 11, 2021
Unprompted review
Rated 3 out of 5 stars

Basic

That's what this exchange should be called: Basicstamp. Nothing stands out, it's just another exchange out of the millions that already exist.

January 27, 2021
Unprompted review
Rated 1 out of 5 stars

Beware of Bitstamp!!

This is a follow-up on the earlier post and another warning so that others do not fall prey to Bitstamp's sleazy operations.

As soon as I posted the negative review on Bitstamp,
I received an email from the company informing me that they would be terminating my account in accordance with their Terms of Use. Having read their terms of use, I am still totally clueless as to the reason for the termination. I lost 36% of my monies since this was the 'costs' they deducted from my funds.

The only customer support provided is having low-level staff answering phones who are unable to provide any meaningful answers. You will not be able to speak with a supervisor.

If you are looking for a crypto exchange that you can trust, go to Coinbase. Do NOT use Bitstamp. You will be scammed out of your monies by Bitstamp. BEWARE!!

December 2, 2020
Unprompted review
Rated 2 out of 5 stars

I am calling for 5 days and i cannot…

I am calling for 5 days and i cannot move my money not to buy not to withdraw anything.

Isn't it possible me to send you what documents you need or we to make video call again so i can unlock my money?

Please don't tell me i am waiting more.

September 11, 2020
Unprompted review
Rated 1 out of 5 stars

Great App but very poor verification process

Great service. Nice support. Quality App.But very and very poor verification service. When you finished your verification and think that you can use service, you need to understand that your deposit can be hold....

Huge fee for the refund. So I dont recommend this provider to anyone. You will just spent the time.

August 12, 2020
Unprompted review
Rated 1 out of 5 stars

Worst crypto wallet - BE CAREFUL !

I want to share my experience with Bitstamp crypto wallet.
I have deposited above 7,000 eur into my account , so I can use their services and convert my money into Bitcoin.
However they block my exchange option and now more than 2 weeks they are neglecting my request.
I don't have anybody from the company helping me.
They are not returning my money.
I hope that this is not another scam company !
For everyone who never use Bitstamp so far , make sure you will think twice and my advice don't trust your money with them !
Worst services !!!

August 3, 2020
Unprompted review
Rated 1 out of 5 stars

No reasons for terminating

Bitstamp terminated my account before I had done any trades. They would not answer my questions as I was keen to find out what I had done wrong, if anything.
But nothing.
So if their customer service is so poor, I would not trust them to run a broking platform

July 7, 2020
Unprompted review
Rated 1 out of 5 stars

Lies and deceit (Bitstamp)

Bitstamp

It has been one month that Bitstamp still have my funds even though they had terminated my account without returning
The money that was owned.

When a company terminates your account then misleads you in thinking that they have sent your money back to the original account it had come from.

Would you call this Fraud???

Well this is what Bitstamp have done.
It’s being professional and honest that
Wins peoples minds, not robbing them
Of their hard earned money right.

Bitstamp have consistently mislead and deceived in the hope that the customer
Will stop trying to get their money back
From exchange that has not once offered any service.
When you purchase something in the shop you will receive your goods and services.
This has not happened with bitstamp .

They have basically taken the money and used this for their own means.

The FCA that regulates the financial markets should not even allow Bitstamp
To have any such office in the UK without
A license.

The only way to deal with Bitstamp is to
Use their own means against them.

December 5, 2019
Unprompted review
Rated 1 out of 5 stars

I have a Bitstamp account for almost 2…

I have a Bitstamp account for almost 2 months and recently they removed 22,000 EUR from my account due to some administrative costs and 5-6 days later another 22,000 EUR disappeared because of some market failures. I tried contating them over email and they just closed/terminated my account and didn't want to open it again.

Pure scam, don't use this!

September 16, 2019
Unprompted review

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