I have absolutely no hesitation in recommending BK Plumbing & Heating Services 5☆ Ben has a smashing team, most personable, reliable & professional with a special mention to the ever present Abb... See more
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See what reviewers are saying
British Gas let us down badly on all aspects of servicing & repairs. Ben & his colleague John have been 100% honest, reliable & we would highly recommend. We now use them for plumbing too. Fantasti... See more
Having used BK before - when we noticed a leak in our boiler cupboard, which was quite heavy, we called them and they came out straight away, they identified the problem quickly, it was the hot water... See more
Called Ben with my dilemma he said office would call to book me in, they did! Ben came out that same afternoon , fetched required part and fixed the problem. Excellent , reliable and professional ser... See more
Company details
- Boiler and Heating Service
- Drainage Service
- Gas Engineer
- Gas Installation Service
- Heating Contractor
- Plumber
Written by the company
BK Plumbing & Heating Services is a trusted, family-run plumbing and heating company serving Leicestershire, including Leicester, Loughborough, Melton Mowbray, Syston, and Barrow upon Soar. Established in 2018 by Ben Kunne, who has over 18 years of experience in the industry, the company has grown to a skilled team of eight professionals known for their commitment to quality, customer care, and efficiency. BK Plumbing & Heating Services takes pride in delivering a high standard of workmanship on every job, ensuring each project is completed cleanly, carefully, and with exceptional attention to detail. As a well-regarded and respected business in the local area, BK Plumbing & Heating Services has built a reputation for reliability and professionalism. The team offers a full range of services, including boiler installation, boiler repair, boiler servicing, general plumbing, and 24/7 emergency plumbing support, all provided by fully qualified and Gas Safe registered engineers. Known for competitive pricing and customer satisfaction, the business has earned high ratings from clients who value the team’s expertise, transparency, and dedication to excellent service.
Contact info
14 Heathcote Drive, LE12 7ND, Loughborough, United Kingdom
- 0116 4976898
- enquiries@bkplumb.com
- www.bkplumb.com
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Great service from start to finish
Punctual, realisable, professional, friendly and honest advice.
My enquiry had a very quick response…
My enquiry had a very quick response and the work was completed with no fuss. There was a miscommunication on the price but this was resolved easily.
I would happily recommend this company to friends and family in future.
Considerate engineers
Fitted new boiler. Neat and tidy work. Very considerate of my elderly parents.
Quick competitive quote for work…
Quick competitive quote for work required. Then a repair with in a couple of days.
Ben and the team are super-quick
Ben and the team are super quick, highly professional and incredibly reasonable on their prices which is why we choose to recommend them to hundreds of landlord clients. Thank you to Ben & the team for your great service.
Good clean and neat workers
Good clean and neat workers, very pleased. Ellis and Danny started on the planned date and were both polite and hardly knew they were here as there was very little noise during the replacement of my old boiler. Would definitely recommend BK.
Very prompt and friendly service
Very prompt and friendly service. After a further issue happened, the same plumber was straight back to fix.
New boiler and radiator
We had it down as a new boiler and radiator, and that is exactly what they did.
When we had a new boiler in our last place (with a different company), there was a mess left along with damage to the wall. Not with these guys.
Tidy and top standard, Ellis went through the Nest system and even went the extra mile!
The company have so far not fixed my…
The company have so far not fixed my issue and have left me without a working shower for almost a week, with no update in a fix or refund.
I rang to ask if a boiler flue…
I rang to ask if a boiler flue extension could be fitted to my Worcester boiler and within a couple of days, Ellis came to fit it for me. He did a great job and has solved the problem I had with the carport roof being too close to the outlet. Thank you...you've saved me the expense and disruption of having to have the carport dismantled and rebuilt.
Breakdown call out
Great communication, attended in a very timely manner and were very professional.
Unfortunately same as last year
Unfortunately same as last year, 2 of the radiators had to be bled as not working after the service.

Reply from BK Plumbing & Heating Services
Excellent service by Ben and his team
Excellent service by Ben and his team, efficient, friendly and professional. Highly recommend.
Always helpful and gets to job as…
Always helpful and gets to job as quickly as he can.
I trust his work and advice.
Fair and competitive price.
Efficient service
Responsive and persevered
Responsive and persevered to get to the bottom of our heating system problem.
From start to finish was amazing so…
From start to finish was amazing so clean workmanship I would highly recommend that anyone that has these they are amazing
Superb Service as always.
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