Blackfoot Motosports Reviews 

Product never arrived. Tryed to contact customer service and no response back.

I was very satisfied with the service received. I had several questioned that were answered over the phone by your sales staff. Once I had all the details required I placed my on-line order and the item was delivered to my foot in a timely fashion.

Great service, rapid delivery

Had ref 1000before so knew this ref 1200would be an improved version and the size would be the same

Not able to sell me a Motorcycle GPS for a value of 1000 C$, while my credit card was completely OK, checked by my bank and International
Credit Card Security Agency, and all OK. So guys, no troubles, bought one at your nearby competitor without any issue. They get payed, I've got my GPS.

Excellent, serious - to the point, fast. Will buy again from Blackfoot Motosport.

Great products, prompt delivery!

In stock products shipped on time and Lorne let me know immediately if an item had to be back ordered

5/5 service, I recommend blackfoot

Excellent service, parcel received 2 days before due; couldn't believe it, Canada Post excelled themselves!

Your online store is out of date. You need to catch up to companies like revzila and fortnine. I shouldn't have to call in to ask if you can add product to your website so that i can find a price and buy it (this has happened to me 3 times at your store) I ordered something in your online store and it was out of stock at the same time as fortnine. I ordered it on fortnine a week later and i still had it 3 weeks sooner than blackfoots estimated time to come in. Online purchases need to be quick and meaningful and shouldn't require calls to your inside sales desk every time. This is the new face of accessories sales and I think your e-commerce platform and website in general are falling behind.

Your in store service is generally good. I had one girl that was excellent helping me buy boots the last time i was in. She even stayed until close to help me. If i had one suggestion it would be that your reps need more product training or you need to hire people that ride and use the gear they sell. GW seems to be able to offer much better purchasing guidance when i am looking to buy products. I still end up shopping at blackfoot becuase you carry premium brands but i don't feel the knowledge is quite there.

This review may sound a bit negative but blackfoot is still my favourite motorcycle store and i wish you guys could raise the bar just a little. I think it would be great if you catered more to bike culture and connected with them more. For example bring in a food truck on Saturday afternoons and then lead group rides with your clients (ps this only works if you start a social marketing campaign which you don't do well). Offer free pickup and drop off for service like your competitors. I bought 2 out of 3 of my last bikes at your store but the last one i went else where for. Again, still my favourite shop.

Feel free to contact me for more ideas. i Work in customer experience management and have lots more i can share that would set you way above there rest.

These guys were great. Ordered a riding shirt and they deal matched with a competitor no worries. As easy as that.

Thank you for your service

The first time in I was looking for a jacket the person helping me seem uninterested and was not help full at all. We ended up leaving .. As Blackfoot is the only location in Calgary selling KLIM, I returned and the person that helped me the next time, was very help full. I am beginning to wonder if the first time was interested in buying but not fully committed so the person was not committed (I would have bought then but he ticked me off). This also happened buying a motorcycle, I need up going to another store where they were interested in helping me and allowed me to make a decision. Are your sales people paid commission... if they are it shows... I am still on the fence on buying from Blackfoot...

I would like to thank Simon for the great customer service.For picking me up from the airport and going above and beyond what anybody would expect.Also I would like to thank the other staff for helping me with new riding gear. 3 years ago I did a Adventure off road training at Blackfoot motorsports and since than I have visited at least twice a year.

Fast delivery + exellent packaging and competitve prices

Very friendly, knowledgeable, helpful, I’m impressed with the customer service

Bought several items there. I had to exchange an item. Whole process was easy. Spoke with salesperson very competent and friendly.

I dealt with Lorne on the internet sales desk. The prices were competitive but his service makes it my first place to shop. Thanks.!!