The Rosehip mask - stunning
The Rosehip mask was so beautiful nicely hydrates and makes your skin look glowing afterwards!
October 30, 2019
Unprompted review
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Company details
Information provided by various external sources
Blackout Mask - A Skin Care Revolution. 100% Natural Aussie Made Face Masks. Check out the new LUXE range or give yourself some #bomlove with the original activated charcoal face mask. Welcome to a world of mess-free-masking where each mask comes with an application brush.
Contact info
Brisbane, Australia
- hello@blackoutmask.com
- www.blackoutmask.com
3.3
Average
15 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Bad customer service
Bad customer service. I've sent a few emails and not once did I hey response. Never experienced bad customer service till now. Disappointed!!
September 16, 2019
Unprompted review
Reply from Blackout Mask
Hi Miriam,
All of your emails have been responded to within 48 hours, unfortunately we do have a high volume of emails coming in and it can take a day or two to reply. However we do always ensure we reply to each and every email :) We have looked into your order for you and responded accordingly.
Thank you, have a great day!
Canceled my order
Canceled my order. Didn’t come, I got no emails. I might have put the wrong email or address but I don’t think I did as I got a conformation one
April 3, 2019
Unprompted review
Reply from Blackout Mask
Hi Mariella -
Can you please confirm your email address as we have sent several emails to the below email address given to us by you. As per previous replies, your order was sent in December 2018 and delivered within 4 weeks. We also stated we were more than happy to re-send the order to you as you stated you did not receive it. Our company policy is we do not give refunds unless items are faulty. However in a case such as yours, we resend the order free of charge to the customer to ensure our customers receive all parts of their order safely.
Can you confirm this is your correct email? Mariella.lukasik.360@gmail.com
If so, we emailed yesterday, please check your junk folder.
If this is not your correct please email me directly - scarlett@blackoutmask.com
Or reply directly to the email sent to you yesterday.
Thanks,
Scarlett
Beware the activated charcoal mask
The activated charcoal mask is crazy hard to get off without leaving residue. I got these as a gift from my sis but not the towelettes so idk of those help or not but my face hurts from trying to get this off.
Extra info: I used multiple kinds of makeup remover/ washes/ astringent and only hot water to try to get this thing off, buyer beware because I looked like a chimney cleaner for about 30 mins while I tried to scrub this off lol.
January 19, 2019
Unprompted review
Reply from Blackout Mask
Hey Val - thanks for your feedback. Our wipe off towels take the Charcoal & Coconut Mask right off with warm water. However if you don’t have these, we recommend using a little cleanser with warmer water to remove any residue. Using cool water will set the coconut oil making it harder to remove. However the warmer water & either cleanser or our towels remove the mask effortlessly. Hope this helps!
Great mask
Great mask, that is light weight on the skin and gave some good results.
November 19, 2018
Unprompted review
I loved the mask
I loved the mask! Made my skin feel and look amazing. Doesn’t try it out or make it too shiny either. Would recommend to everyone!
October 22, 2018
Unprompted review
With the activated charcoal + coconut…
With the activated charcoal + coconut mask, it's really hard to get the residue even with warm water. So I used HOT water, but it's still incredibly hard to remove the residue even with hard rubbings off my face. I have 3 packs of it :\ it's just that it's such a hassle to clean up! I have no problem cleaning up the aussie white clay + apricot mask though, I like it but it does leave my face slightly greasy.
October 15, 2018
Unprompted review
Reply from Blackout Mask
Hey Zi - thanks for your feedback. We have our 8 pk wipe off towels which we created to wipe away all the excess charcoal + coconut face mask and make for a mess free masking experience. We would be more than happy to ship you out a free pack just send us an email at hello@blackoutmask.com x
Best mask I've ever used!!!
October 10, 2018
Unprompted review
Reply from Blackout Mask
Thanks for the feedback Brigitte x
Reply from Blackout Mask
Thanks for the feedback Mel x
Most reliable and efficient face mask...
Most reliable and efficient face mask I've ever used. 110% would recommend.
June 21, 2018
Unprompted review
My skin feels nourished after using…
My skin feels nourished after using Blackout Masks.
Organic skincare is the most beneficial type of skincare for me.
June 20, 2018
Unprompted review
Amazing Skin! Love Love Love!
Love this company and masks! They are totally Australian, made from natural ingredients, make my skin feel and look great plus such good value!
June 20, 2018
Unprompted review
A little bit too obsessed with these…
A little bit too obsessed with these masks! Wouldn't use anything else to make my skin feel clear and fresh!
June 13, 2018
Unprompted review
I adore blackout mask
I adore blackout mask! Definitely my go too! I have been a loyal user of the products for a few years now and haven’t found any other face masks that give me the same benefits for my skin, it helps hydrate my skin especially as the seasons change and being a nurse indoors a lot it really gives me a healthy glow each use, it removes excess oils and helped me improve the appearance of my pores. I would recommend this product to anyone!
June 13, 2018
Unprompted review
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