Blackpool Pleasure Beach Reviews 397

TrustScore 2 out of 5

2.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 36 reviews, most reviewers were unhappy with their experience overall. Many customers expressed dissatisfaction with the high prices, finding the cost of tickets, food, and other services to be excessive and a rip-off. Reviewers frequently encountered issues with the service, including rides constantly breaking down, long queues, and poor organization, which led to a disappointing visit. The quality of the park was also a concern, with many feeling it was run down, dirty, and lacked upgrades, especially given the high entry fees. However, some customers also noted positive experiences with the staff, describing them as friendly, helpful, and amazing, particularly in guest services and medical teams. Additionally, a few other people also felt that certain shows, like the Hot Ice Show, were of high quality and provided excellent entertainment.

What people talk about most

Location

Consumers find location to be ambiguous, with some traveling from places like Scotland specifically to visit,... See more

Price

Reviewers highlight negative aspects of price, with many finding the costs to be an "absolute rip off" and a... See more

Service

Reviewers express widespread dissatisfaction with the service, citing issues such as poor queue management,... See more

Staff

Clients share ambiguous opinions on staff, with some reviewers praising the staff for being kind, helpful,... See more

Quality

People report negative experiences with quality, with many reviewers expressing disappointment over... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Not only do they charge £25 for a carer ticket but they also charge £18 for non riders. Refused to allow food to be taken in for my son who has arfid, made us pay £6 for a locker to store it in. Rides... See more

Rated 1 out of 5 stars

After already purchasing a season pass for my disabled child we turn up to be told we now have to pay £25 per carer. My daughter is 2:1, So the extra £50 on top make future visits impossible. This sho... See more

Rated 1 out of 5 stars

Will have to write this as Blackpool removed my misses review and was taken down, AVOID THIS PLACE, PLEASE DONT WASTE YOUR MONEY, AND RUIN YOUR KIDS DAY. paid £300 for 4 of us to get there... See more

Rated 1 out of 5 stars

Staff incompetent, detained then lost group members property. One week in and NO follow up to complaint. Call centre staff hung up on call. Refusal to deal with issue


2.1

Poor

TrustScore 2 out of 5

397 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I really enjoyed my time here!

I really enjoyed my time here!

I went with a few friends and had a great experience the rides are scary. The staff always make sure you are buckled in safely and were friendly. There are many places to eat and the prices are not bad for a theme park!

Overall I highly recommend if you are looking for a good theme park in the UK.

June 28, 2023
Unprompted review
Rated 1 out of 5 stars

Rude stuff

I am absolutely disgusted with the way a staff member treated there other colleagues
His name badge was Bernerd he had Gray hair tall and old, he was treating his colleagues like they were a price of shi…. On his shoe I most definitely not be coming back to pleasure beach again after what I saw and to top it if he was very rude and got my order wrong I asked for a BBQ chicken wrap and hr have me a fillet burger!! I was supposed to be coming with a group of people next month and I most definitely will not be anymore after what I witnessed!!

June 1, 2023
Unprompted review
Rated 1 out of 5 stars

Warning

Warning: Only use cash on the outside vendors. My wife bought an ice cream for my daughter, and the vendor stated her card never went through, so she tapped again, and he said second time was good. My wife asked for proof of the first transaction being declined, to which he smiled and stated he had ran out of paper. I straight up told him that he had stole from us,he just smiled and said enjoy your ice cream. When we checked our transaction the following day, he had indeed stolen from us. Another conman from overseas! Also, I felt like i was in a third world country, not sure if blackpool hotels are housing these illegals coming over on boats, but my wife and daughter felt intimated by dozens and dozens of young foreigners everywhere staring at them, and shouting things at them in their language. We left after one hour and will never return.

June 15, 2023
Unprompted review
Rated 5 out of 5 stars

I’m shocked by all the bad reviews

I’m shocked by all the bad reviews. We had a wonderful time here, so much fun to be had and the queues weren’t bad at all. The children loved it so so much. Will be back again x

June 1, 2023
Unprompted review
Rated 1 out of 5 stars

Blackpool has become a muslim central

Blackpool has become a muslim central, it looks really bad and you will be shocked what its become. Spare your petrol and mileage on your car and time, avoid here like the plague. If you risk going, you,ll know why not too and worse. More than an eye opener!

May 20, 2023
Unprompted review
Rated 5 out of 5 stars

The greeters who stand outside she's…

The greeters who stand outside she's called el she was brilliant she was helpful and friendly very professional and she's a credit to have in your company she went above and beyond to help me whilst I was waiting to meet a friend

May 4, 2023
Unprompted review
Rated 1 out of 5 stars

Full price ticket just to go in with my…

Full price ticket just to go in with my grandchildren I am 70 years old and not wanting to go onto any of your rides all I want is coffee and food not spending £40 so 6 people won't go as I am the one paying for it your loss plesure beach

May 2, 2023
Unprompted review
Rated 3 out of 5 stars

Really disappointed!

I booked a trip last minute, which normally is not a problem, but on this occasion I was unable to get a disabled easy pass due to not having an access card. I applied for one as soon as possible but these take over a week. I presented all paperwork, like I did on my previous visits, as proof of entitlement but was refused and told to pay for a pass instead. These cost £25 per person. This completely ruined my day as I was unable to access a lot of the rides.

In Nickelodeon land the staff on the Blue flyer rollercoaster were so rude causing my autistic son to not want to go on the ride again!! Thankfully, the gentleman that was there last year, Mark James I think his name was, was running another ride called the Krusty Krab. Just like last year he was fantastic! Always had a smile on his face, fantastic with the kids, a real pleasure to meet. This man deserves a pay rise for his fantastic work and should be put in charge of training some of your staff on customer services!! He is the only reason I am giving 3 stars otherwise it would on a 1!

April 23, 2023
Unprompted review
Rated 1 out of 5 stars

ABSOLUTE RIP OFF OF A PLACE.

Arrived at the unpleasure beach car park and paid my £18 parking charge to a man who i think was embarassed taking my money and so had to explain that i was covered till midnight. Even although your unpleasure beach pass only lasts 3 hours so thats the first CON. After being directed through the new merchandise shop and out the other side we headed down to the main entrance as there was no directions to the ticket office and common sense dictates thats where i buy my ticket. I was then sent back through the way i had came to stand in a queue, get fed up waiting as it hadnt moved in half an hour and so purchased our tickets on line. When the online tickets didnt work, although my money was taken i then had to go back and join the queue that i had already spent half an hour in to have that sorted out. After asking the person on the desk if the tickets i had bought for my three foster kids was enough to get in and being told yes i was then informed by a stranger that i needed to buy two more tickets for me and my partner to babysit the kids. What a total rip off. When we eventually made it into the park, (over an hour later) we were informed that the larger rides were closed due to some wind and rain. All in all i spent nearly £250 for the kids to have a go on half a dozen rides and then get fed up as they were freezing cold due to having no cover standing in queues. The place is an absolute joke and it is the most money i have ever spent to just be totally miserable, and so were the kids. I will never be near this place again and will be advising everyone i know to do the same. Having to spend £100 to babysit your own kids is rediculous. As if you dont make enough money from us. the money you charge for the kids, you should be supplying a baby sitter never mind charging us to do so. Stay away from this complete DUMP.

April 12, 2023
Unprompted review
Rated 1 out of 5 stars

0 star.

0 star.. Went with my family including my 3 year old child who has disability’s witch they can not walk got told at desk they will be able to go on a few rides then to be told no because they can’t walk even the rides I was going on with them over hight restrictions! Went to desk and got told that even tho they will be sitting down on the ride with my self or dad if a child can’t walk to the ride they can’t go on! I think it’s absolutely disgusting to be treated and outed like that my child was heartbroken they got told they couldn’t use the rides it’s 2023 you would think that a big theme park would be more accessible for children with disabilities will NEVER go back again! My child went on the pier rides with me with out a problem!

April 8, 2023
Unprompted review
Rated 5 out of 5 stars

I went to Blackpool pleasure beach…

I went to Blackpool pleasure beach today for the opening day of the 2023 season and the staff where friendly and kind as always but one staff member that went the extra mile to make sure I was okay as I felt quite anxious about the rides was Terrance Wilkinson he was able to calm me down when I felt anxious about steeple chase he was just amazing

March 18, 2023
Unprompted review
Rated 5 out of 5 stars

I visited the pleasure beach today with…B &Bs birthday day out 😃

I visited the pleasure beach today with my granddaughter on her 11th birthday had an amazing day getting on all the rides we chose multiple times an managed to get on the big one in the dark when the park closed we had left it to late to get our pictures printed out ☹️ We by chance went into a closed shop an ask the more than helpful kristin moulton for help 🤞 an she went above an beyond to get me my pictures 😳 it’s the little things in life that makes memories special Thankyou Kristina we ended our day with a smile 😃

November 13, 2022
Unprompted review
Rated 1 out of 5 stars

Sadly, Blackpool Pleasure Beach gave little pleasure

I just wanted to accompany the family to see them enjoy the rides. I was expected to pay £44 to do that, the same price as if I was going on rides. There used to be a non-rider charge of about £6 but now they don’t exist. Everyone has to pay the same. The family has already paid nearly £500 for the day 10am to 6pm and I decided that I could not afford anymore and could not justify giving the Pleasure Beach company any more money for nothing. Apparently the a Big One was closed as were other rides. The Pleasure Beach no longer lives up to its name and Blackpool in general was dirty and very disappointing. Will just have to rely on past happy memories now as I definitely won’t be coming back again.

October 9, 2022
Unprompted review
Rated 5 out of 5 stars

Love this Park!

I have been a Season Pass holder since 2021 - and soon to be again in 2023 for my third year. The place may be a little rough around the edges, and the non-delivery of Valhalla did disappoint - but BPB along with other Parks are my happy place. This place holds a special place in my soul and well deserves my 5 stars for Icon alone! Keep it up Amanda!

October 24, 2022
Unprompted review
Rated 1 out of 5 stars

The decision to go "CASHLESS" 👎

Their decision to go "CASHLESS" has left me and others within my circle to permanently boycott their establishment both themepark and Big Blue Hotel. Absolutely disgusted by this decision but thankful many others HAVE NOT gone down this bizzare & senseless path. Absolutely ridiculous. Bye.

October 21, 2022
Unprompted review
Rated 5 out of 5 stars

Best experience in the champagne coffee…

Best experience in the champagne coffee lounge, Alex was great with my little sisters giving her advise on which rides she would like, also helped her get over her fear of the wolf! Thank you Alex, customer service on point! Thank you for the great brews and Proseccos!

October 14, 2022
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look