Awesome deal on camping storage
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We made an order on a Friday and paid extra for 24 hour delivery. At 08.00am Saturday morning we were woken by a telephone call to say that the delivery was started. I was not amused. 8 days later... See more
Company replied
I've been going to Blacks- the Holborn branch, for about 10 years now. The staff at this store have always been so helpful, friendly and perlite and as a result, I've picked up a wealth of additiona... See more
Company replied
I visited the Holborn/Chancery Lane store (sadly due to close soon) and I was greeted by Henna in a very friendly & professional manner. I needed to exchange a backpack for a larger size and nothing w... See more
Company replied
Company details
- Outdoor Clothing and Equipment Shop
- Activewear Store
- Bags and Luggage Store
- Camping Store
- Running Store
- Shoe Store
About Blacks - Holborn
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
10-11 Holborn, Westgate House, EC1N 2LL, Holborn, United Kingdom
- 02071 676791
4.9
Excellent
254 reviews
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Excellent customer service, time will tell on the boots
Went in for a pair of walking boots. The range mounted onto a pillar near the back of the shop downstairs didn't look promising in the first instance. But Gavin who assisted me brought out boots not on display. He was very helpful and had lots of sensible advice without being at all pushy. He was very patient as I dithered about, and I've hopefully come away with a pair of boots I'll be happy with (time will tell with these things!)
January 19, 2022
Unprompted review
Reply from Blacks - Holborn
Hello Megan,
Thank you for your review.
I am pleased to hear that Gavin was able to meet your needs and make your experience satisfactory. Its great to hear that you had all your options were presented to you whilst being patient with you.
I hope that you continue to see shopping with us again soon.
Thank you,
Tanya,
Blacks Online Reviews Team
We had an excellent customer service…
We had an excellent customer service from the store representative named LEE he had given us an important and effective advice in choosing the right hiking gear we needed for our Son.
He was friendly and extremely patient answering all my queries and given us honest answers.
He got an excellent customer service who go above and beyond in order to help first time hiking customer like us.
We will surely direct the rest of our family friends who’s children joining these hiking expeditions.
January 14, 2022
Unprompted review
Reply from Blacks - Holborn
Hey Roldan,
Thank you ever so much for leaving such a brilliant review.
I am so thrilled to hear about the pleasant experience you've had in one of our stores and that Lee who is part of our in-store team was able to offer you excellent customer service and assistance throughout whilst finding the perfect hiking gear for your Son.
Our main goal is to provide all our customers with the highest quality products and services, so I'm pleased to hear this is exactly what you received shopping with us.
We hope to see you again soon.
Have a lovely afternoon!
Chloe,
Blacks Online Review Team.
Amazing service received today in…
Amazing service received today in store!
Georgina and Yasemin helped me pick up the right backpack for my trip... Brilliant service!
January 12, 2022
Unprompted review
Reply from Blacks - Holborn
Hello Serena,
Thank you for taking your time to leave us a review.
We are happy to hear that you are pleased with the service you received from our colleagues Georgina and Yasemin, whilst shopping in-store with us today.
We hope you shop with us again soon.
Cheers,
Saanyah,
Blacks Online reviews team.
Excellent Customer Service
Shahriyar was absolutely brilliant and so helpful - he was professional and made the whole experience easy - many thanks Mike
January 9, 2022
Unprompted review
Reply from Blacks - Holborn
Hi Mike,
Thank you for your great review.
It's great to hear that Shahriyar was so lovely, helpful and professional. We're glad he helped to make your experience easy. Thank you so much for shopping with us!
If you need any help in the future please let us know.
We hope to hear from you again soon.
Kind regards,
Lewis,
Blacks Online Review Team.
I was served by Gavin at the Blacks…
I was served by Gavin at the Blacks shop in Holborn. He was friendly, helpful and knowledgeable and having previously (yesterday) visited Cotswold Outdoors and Mountain Warehouse, I managed to be properly fitted for my walking boots.
January 9, 2022
Unprompted review
Reply from Blacks - Holborn
Hi Paul,
Thank you for your great review.
It's great to hear that Gavin in our Holborn branch was so friendly, helpful and knowledgeable on your visit. Thank you so much for shopping with us!
If you need any help in the future please let us know.
We hope to hear from you again soon.
Kind regards,
Lewis,
Blacks Online Review Team.
Myself + son visited the store on the 6…
Myself + son visited the store on the 6 th of January 2022. We were highly impressed by Raiman’s customer services skills. Served with professionalism, made to feel valued customers.
Keep it up!! Raiman, we will be telling our friends + family.
Abdul Quayum.
January 7, 2022
Unprompted review
Reply from Blacks - Holborn
Hi Abdul,
Thank your for your review,
I am happy to hear that you are pleased with Raiman's customer service we strive to make sure our customers have a good experience, I hope you enjoy your products,
If you need any help in the future please let us know.
We hope to hear from you again soon.
Kind regards,
Kasim
Blacks Online Review Team.
Excellent service
I came in with my wife to buy myself a jacket but was struggling to find the one I needed. A member of staff called Raiman helped me find the it.
Many thanks,
Samuel
January 6, 2022
Unprompted review
Reply from Blacks - Holborn
Hi,
It's great to hear that you're happy with our service.
If you need any help in the future, please let us know.
We hope to hear from you again soon.
Kind regards,
Seynab.
Blacks Online Review Team.
Woman staff member Raiman was welcoming…
Woman staff member Raiman was welcoming friendly and helped me chose the right style coat which was within my price range. Thank you very much.
January 5, 2022
Unprompted review
Reply from Blacks - Holborn
Hi Laura,
Thank you for leaving this great review.
I am glad the store service met with your expectations.
Thanks for shopping with us.
Kind regards,
Sam
Blacks Online Review Team
I visited Blacks Monday 3rd January and…
I visited Blacks Monday 3rd January and fortunately Gavin was there to assist me again.
I purchased goods from this branch before and have always found Gavin/team to be exceptionally helpful and willing to spend the time to ensure I got the right product. Once again I was happy with my purchase on this latest visit.
A big thank you to Gavin, your help is appreciated.
January 5, 2022
Unprompted review
Reply from Blacks - Holborn
Hi Esther,
Thank you for leaving your excellent review.
I'm delighted to hear that you was able to find what you wanted when shopping with us whilst receiving some great assistance from Gavin!
We hope to see you again in the future.
Thanks,
Ria,
Blacks Online Review Team.
Very pleased with the service I…
Very pleased with the service I received from your store today, couldn't have been more helpful with the questions I had to ask about footwear. Walked away a very happy customer with no fear of my trip to the lakes next week
January 4, 2022
Unprompted review
Reply from Blacks - Holborn
Hey,
Thank you for leaving such a fantastic review.
I am so thrilled to hear about the pleasant experience you've had in one of our stores and that our in-store team was able to offer you excellent customer service and assistance throughout your visit.
Our main goal is to provide all of our customers with the most high-quality products and services, and I'm pleased to hear that this is exactly the experience you've had with us.
We hope to see you again soon.
Have a lovely afternoon!
Chloe,
Blacks Online Review Team.
hiking boots at Holborn
I was helped by a guy who was an expert in footwear and had been with the company for 20 years! I am sorry I cannot remember his name. He looked quite young for his length of service and was extremely funny and helpful - from measuring my feet to general advice, care of the boots and cheap solutions for leather etc. He even looked for a way to give me a discount and when I found my work badge that also worked out. What can I say, great experience!
January 2, 2022
Unprompted review
Reply from Blacks - Holborn
Good evening,
Thank you for taking the time to leave this positive review.
I am glad to hear that you had a great experience shopping in our store and that you found our staff members helpful when picking your boots.
If you need any help in the future, please let us know.
We hope that you shop with us again.
Kind regards,
Samsam
Blacks Online Review Team.
Fantastic service from Georgina
Fantastic service from Georgina. Very friendly and funny.
December 24, 2021
Unprompted review
Reply from Blacks - Holborn
Hi Sean,
Thank you for taking the time leave this review to let us know about your positive experience!
It is so lovely to hear that you have had a great experience with us.
Thank you so much for your custom, I hope to see you continue to shop with ourselves in the future!
Many thanks,
Holly
Blacks Online Review Team.
wonderful service from the team
Really wonderful service from the team in blacks Holborn. Henna and Tas helped me pick some last minute gifts to take home with me this Christmas and was even a lovely touch to be given gift receipts for the items. I really enjoyed the service they gave, with the manager offering to wrap my presents as I’m useless at that kind of stuff. Left me leaving the store with everything I needed. Such a lovely touch, will be back for my own shopping in the new year. Merry Christmas
December 21, 2021
Unprompted review
Reply from Blacks - Holborn
Good afternoon Clifford,
We appreciate your wonderful review!
I'm pleased to hear that Henna, Tas, and my other colleagues in the store, were able to help you get the Christmas gifts you wanted.
I'm sure they will be grateful for the feedback, and I hope you will shop with us again.
Thanks,
Lewis,
Blacks Online Review Team.
Camping holiday prep
I had been invited to a camping holiday and decided to find some items in Blacks for my trip. Georgina was very knowledgeable about the best footwear and jackets. She even mentioned things I didn't even think of. She is a real credit to the Blacks brand.
December 16, 2021
Unprompted review
Reply from Blacks - Holborn
Hi Sophie,
Thank you for taking the time to give us this great review.
I'm happy to hear that you are pleased with our service, especially from our staff member Georgina, and hope that you have a great camping holiday! I'm very glad that you enjoyed your experience shopping with us.
I hope to see you shopping with us again in the future.
Thank you,
Hannah, Blacks Online Review Team
Highly recommend!
Total stroke of luck to have come across your store. Got all the things I’d been looking for under one roof.. Tas was amazing- she went over and beyond. Honestly can’t tell you how refreshing it is to come across this type of customer service in London!
December 15, 2021
Unprompted review
Reply from Blacks - Holborn
Hello Fatima,
Thank you for taking the time to leave a review.
It is brilliant to hear that you have been successful in finding all you have needed with us at Blacks and I am happy to hear Tas has been a wonderful help to you through your visit.
I hope to see you shop with us again soon.
Thank you,
Tibble
Blacks Online Review Team.
Lucas was so greatly helpful from the…
Lucas was so greatly helpful from the moment we walked in to Black's Holborn Chancery Lane. We asked for help with insoles and he immediately had reccomendations for my size, and also knew the product well so based on my bottom ankle blisters felt one would be better than the other. Despite not having my normal size he had an intuition about which product would work for me in smaller sizing based on the fit and friction in my current shoe. He was right!! He saved the day seriously as without him I wouldn't have been able to walk around London as my ankles were starting to really blister up. Lucas was a complete pleasure and so friendly and had a wonderful way about him. Definitely move this man up, he is a gem. Thank you!
December 10, 2021
Unprompted review
Reply from Blacks - Holborn
Hello Ali W,
Thank you for taking the time to leave a great review!
I'm pleased that you are happy with the customer service provided to you by Lucas in our Blacks store! I would be more than happy to pass along the feedback if you could provide me with the location.
If you need any help in the future please let us know.
We hope to hear from you again soon.
Thanks,
Jenna
Blacks Online Review Team.
Great customer service
Had to go return a jacket. Henna was super friendly and really quick, great experience!
December 6, 2021
Unprompted review
Reply from Blacks - Holborn
Hi Sam,
Thank you for your great review.
It's great to hear that you was happy with the service you received from Henna when returning your jacket.
If you need any help in the future please let us know.
We hope to hear from you again soon.
Kind regards,
Rebecca,
Blacks Online Review Team.
Henna had excellent customer service…
Henna had excellent customer service good advice and polite and friendly
December 6, 2021
Unprompted review
Reply from Blacks - Holborn
Good evening Vinnette,
We appreciate your wonderful review!
I'm pleased to hear that Henna was able to give you good advice while being friendly to you instore.
I hope you will shop with us again.
Thanks,
Lewis,
Blacks Online Review Team.
Online ordering service and user…
Online ordering service and user experience is excellent.
However, when returning an item in-store this took quite a long time, as the member of staff had to ring a customer service number to get details on the order (even though I had the printed receipt with me).
Blacks would have received 5 stars otherwise.
December 5, 2021
Reply from Blacks - Holborn
Hi James,
Thank you for your great review.
I'm pleased to hear that you're happy with your order and that you had a positive experience shopping with us online. However, I'm sorry to hear that you experienced difficulties when returning an item to us.
If you need any help in the future please let us know.
We hope you will continue to shop with us.
Thanks,
Courtney
Blacks Online Review Team.
I came into blacks Chancery Lane
I came into blacks Chancery Lane.
I was served by a kind woman Tarin, she was very knowledgeable. Also helped by Yaasmin. These 2 ladies are amazing. A great asset to blacks. I will happily come back!!
November 27, 2021
Unprompted review
Reply from Blacks - Holborn
Hi Reda.
Thank you for taking the time to leave a great review.
It's great to hear that Tarin and Yaasmin was a great help to you with all your queries.
If you need any help in the future please let us know.
We hope to hear from you again soon.
Kind regards.
Natasha.
Blacks Online Review Team.
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