Awesome deal on camping storage
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We made an order on a Friday and paid extra for 24 hour delivery. At 08.00am Saturday morning we were woken by a telephone call to say that the delivery was started. I was not amused. 8 days later... See more
Company replied
I've been going to Blacks- the Holborn branch, for about 10 years now. The staff at this store have always been so helpful, friendly and perlite and as a result, I've picked up a wealth of additiona... See more
Company replied
I visited the Holborn/Chancery Lane store (sadly due to close soon) and I was greeted by Henna in a very friendly & professional manner. I needed to exchange a backpack for a larger size and nothing w... See more
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Company details
- Outdoor Clothing and Equipment Shop
- Activewear Store
- Bags and Luggage Store
- Camping Store
- Running Store
- Shoe Store
About Blacks - Holborn
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
10-11 Holborn, Westgate House, EC1N 2LL, Holborn, United Kingdom
- 02071 676791
4.9
Excellent
254 reviews
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Fantastic staff
Fantastic staff! They are always friendly when I come into store. Very knowledgeable and help me spend my money well😂
The boss women Georgina and yas are incredible. Great sales team!!!! I will definitely send my friends to shop at this store..
November 25, 2021
Unprompted review
Reply from Blacks - Holborn
Thank you for taking the time to leave this wonderful review.
I'm so glad to hear that you receive such a great service in store recently, especially from Georgia and Yas!
We hope to be seeing you back shopping with us again soon.
Kind regards,
Bekki
Blacks Online Review Team
Super service from BLACKS HOLBORN!
Super service from BLACKS HOLBORN.
Over two days, I needed to get kitted out for an upcoming trip in some pretty extreme conditions. Lee, a store assistant, also happened to also have a business as a MOUNTAINEER, he guides folk in difficult places. He gave me 2 hours of his time to expertly break down his recommendations for gear, why, price comparisons, things you want to spend a bit more on, differences in quality, everything. What a BEAUTIFUL bit of altruism.
I left, did some more research, came back the next day and GEORGINA, the store manager spent 2 hours with me helping me GRAB it all, talked me through the finer points of sizing, different store options, brand recommendations. Just brilliant.
I felt welcomed, there was a lovely humour, BOTH LEE and GEORGINA were as accomodating as it is humanly possible to be, and it was the easiest way to spend an EXTRAORDINARY amount of money (the final bill was like 835 GBP, I had no kit previously, I know, it's a little ridiculous).
Blacks, you need to find some way to reward/promote the excellence exhibited by both LEE and GEORGINA, they are a credit to your organisation, and you very much want these kinds of people representing you.
Shout out also to Karen and the other Blacks employees who helped out! It was a really great team environment!
For shoppers, BLACKS will price match other BLACK FRIDAY deals (not amazon or ebay), as well as having some pretty hefty discounts already on kit.
I will be returning when I have other things to grab for sure.
THANK YOU!
November 25, 2021
Unprompted review
Reply from Blacks - Holborn
Hey Chris,
Thank you so much for your fabulous review.
I am so thrilled to hear about the fantastic experience you've had in our Holborn store and that Lee who is part of our in-store team was able to offer you excellent customer service and was full of professional knowledge on Mountaineering. I'm also absolutely delighted to hear Georgia our store manager, was also on hand to help you the following day offering you expert advice on sizing and offering other vital bits of information you may have needed.
Our main goal is to provide all of our customers with the most high-quality products and services, and I'm pleased to hear that this is exactly the experience you've had with us.
We look forward to seeing you shop with us again soon.
I hope you have some awesome adventures.
Kind Regards,
Chloe,
BLACKS Online Review Team.
Amazing service from the team every…
Amazing service from the team every time I shop here.
Especially Yasmin. She is always helpful exceptional customer service.
November 20, 2021
Unprompted review
Reply from Blacks - Holborn
Hi Zakaria,
Thank you for taking the time to leave us a review.
Its good to hear that you have had a positive experience with us and that you found our service amazing.
If you need any advice in the future please do not hesitate to get in contact with us.
Kind Regards,
Abdi
Blacks Online Review Team.
great customer service, amazing staff
I popped into Blacks @ Holborn just for the convenience of being on my way to the gym. Initially just wanted to check a pair of trainers for myself which i did know what to get and was pleasantly surprised when a bloke took all the dims of my feet and presented me with a perfect fit.... loved the precision and not to mention my current main choice for the day to day footwear.
Went back to get my dad a couple of pairs to be given as Christmas presie and what a blast I had with the staff and the manager ... meaning ... exceptional customer service and a good start for my Saturday morning shopping spree.
Certainly a regular from now on!!
PS; given I fulfill promises to my wife to walk more... although it's not my thing... I'm a beach lay under the burning sun type guy.
November 19, 2021
Unprompted review
Reply from Blacks - Holborn
Good morning,
We appreciate you taking the time to leave us a review.
Its good to hear that you have had a positive experience with us and that found our customer service great.
If you need any advice in the future please do not hesitate to get in contact with us.
Kind Regards,
Abdi
Blacks Online Review Team.
I went to look at a rucksack.....…
I went to look at a rucksack...I knew the online price....Yasmine and Hannah helped me...and as there was a 10% off bags that day ..they priced matched and I got the 10% off .so really happy I brought on the spot..thank you..
November 19, 2021
Unprompted review
Reply from Blacks - Holborn
Hi John,
Thank you for taking the time to leave us a review.
Its good to hear that you have had a positive experience with us and that you found our staff helpful.
If you need any advice in the future please do not hesitate to get in contact with us.
Kind Regards,
Abdi
Blacks Online Review Team.
Great customer support
Had a really great experience at this Blacks store this week — wonderfully helpful service from Tas who was friendly and knowledgable. Thank you!
November 11, 2021
Unprompted review
Reply from Blacks - Holborn
Hello Chloe,
Thanks for leaving a review.
It's great to hear that you have received great customer support from Tas on your recent visit to store.
We look forward to you shopping with us again soon.
Kind regards,
Emma B,
Blacks Online Review Team.
On-line are faultless not so in store!
On-line are faultless not so in store. Takes two weeks for a refund to be paid through in-store returns.
Staff should concentrate on one person at a time not three for this is why attention to detail fails them and complaints get raised.
Branch staff please remember you can only do one job at a time for which management will respect you for that.
November 4, 2021
Reply from Blacks - Holborn
Hi Andrew,
Thank you for taking the time to leave a review.
I'm pleased to hear that you're happy with our online service, however, I'm sorry to hear that you've had a negative experience in-store.
Should you wish to discuss this further, feel free to email us with details of your store visit to onlinereviews@jdplc.com with your review reference #10011862 as the subject.
We hope to see you again soon.
Kind regards,
Tyler,
Blacks Online Review Team.
Excellent service received by two young Ladies!!
Excellent service received by two young ladies there. Tasnim and Yasmin I believe to be their name. Helped me towards choosing my winter coat. Also received very quick and very happy with the purchase. Hope it lasts and keeps me warm. So thank you to those two ladies and thank you Blacks.
November 2, 2021
Reply from Blacks - Holborn
Hi there,
Thank you for taking the time to leave us such a lovely 5* review!
I am glad to hear Yasmin and Tasnim were able to help you find the best suitable winter coat for you!
I have passed on the nice words to the store as well.
Hope to see you shop with us again soon!
Many thanks,
Ragnely,
Blacks Online Review Team
Came In for a faulty refund this…
Came In for a faulty refund this morning. Was done fast and efficient with the help of Yaasmin and Henna. Amazing service
Would definitely recommend and come back to shop at Holborn
October 30, 2021
Unprompted review
Reply from Blacks - Holborn
Hi JA,
Thank you for leaving a wonderful review.
I'm pleased that you are happy with the customer service you received by Yasmin and Henna, I would be happy to pass along the feedback.
If you need any help in the future please let us know.
We hope to hear from you again soon.
Kind regards,
Jenna
Blacks Online Review Team.
Very pleased I came all the way from NW London to this branch of Blacks
Very pleased I came all the way from NW London to Holborn to return an order. Friendly service from Yasmin and colleagues.
Helpful and patient young gentleman downstairs who helped me find the walking shoes I was looking for.
I would certainly return to this particular branch of Blacks in future.
October 29, 2021
Unprompted review
Reply from Blacks - Holborn
Hi May,
Thank you for your great review.
I am glad to hear that you are happy with the service Yasmin and her colleagues provided you with at the Holborn branch.
It's great that you were able to find what you were looking for at the store.
If you need any help in the future please do not hesitate to let us know.
We hope to hear from you again soon.
Kind regards,
Angela
Blacks Online Review Team.
Staff should know gift cards can't be used online
I returned a pair of hiking boots to the London Holborn branch a couple of week ago and was a little taken aback when the guy serving me was interrupted by his colleague, informing him to report to the office downstairs. I don't recall his name but he was clearly knowledgable and doing a good job answering my questions and making recommendations. The same could not be said of the person who stepped in I'm afraid and I cannot fathom why the previous guy wasn't allowed to continue serving me and report to the office later. My experience only got worse from here I'm afraid.
So I selected a new pair of boots, but unfortunately my size wasn't in stock. No problem though as they would give me a gift card for the faulty boots I'd returned and could go home and order online. Later that evening I do just that, only to discover that the gift card wasn't accepted online. I called into customer services, who contacted the Holborn branch who informed us that yes, Blacks don't accept gift card online, but other brands such as Millets do. So I tried Millets, but again the gift card wasn't accepted. Turns out the gift cards can only be used at JB Sports, who don't sell hiking boots.
In the end I had to travel into a branch (not Holborn obvs) and order in store to be delivered home. I won't be returning to Blacks or Millets in a hurry after this experience.
October 29, 2021
Reply from Blacks - Holborn
Hi Andy,
Thank you for taking the time to leave a review.
I am sorry to hear that you are not happy with your shopping experience with us and I sincerely apologise for any inconvenience you encountered.
Please contact us at onlinereviews@jdplc.com quoting your review reference #10011147 and provide us with your order number, full name and billing address so we can assist you with this further.
We look forward to hearing from you.
Kind regards,
Angela
Blacks Online Review Team.
Went into Blacks for the first time to…
Went into Blacks for the first time to have a browse. Walked out with 3 jumpers 2 coats and trousers. Henna and Maj were exceptional staff very helpful and friendly. Will definitely be back.
October 29, 2021
Unprompted review
Reply from Blacks - Holborn
Hi Mitch,
Thank you for taking the time to leave us this wonderful 5-star review!
I am delighted to hear that our dedicated staff members Henna and Maj were able to help you find everything necessary for the chilly weather we've had lately.
Hope to see you shop with us again soon!
Many thanks,
Ragnely,
Blacks Online Review Team
Knowledgeable staff and helpful but…
Knowledgeable staff and helpful but instore range of stock limited. North Face triple jacket I purchased was v good but the relatively expensive thermal bobble hat is losing its stitching after one week of full usage
October 29, 2021
Reply from Blacks - Holborn
Hello Mr Christoforou,
Thank you for taking the time to leave a review.
It's great to hear that you have found the staff knowledgeable and helpful ands the North Face jacket very good.
I am sorry to hear that the stitching on the thermal bobble hat is coming away after a week.
Please contact us at onlinereviews@jdplc.com quoting your review reference #10011132 as the subject and provide your order number, full name and billing address along with photo's of the hat so we can assist you with this further.
Kind regards,
Emma B,
Blacks Online Review Team.
Great Customer Service
All staff were really friendly and helpful. Henna especially positive when she served me and recommended the half price offers.
October 27, 2021
Unprompted review
Reply from Blacks - Holborn
Thank you Jon, for leaving this wonderful review.
I'm so glad to hear that you were happy with your recent in store experience, especially the service that Henna provided!
We look forward to seeing you back in store again in the future.
Kind regards,
Bekki
Blacks Online Review Team
Great Staff
Good team of knowledge staff who know their products and are well organised and efficient. Highly recommend this store.
October 26, 2021
Unprompted review
Reply from Blacks - Holborn
Good afternoon,
Thank you for leaving a positive review regarding your visit to one of our stores.
It's always great to see our customers are happy with our services.
Looking forward to seeing you shop with us again!
Kind regards,
Angelica,
Blacks Online Review Team.
Yaasmin and Tarin
Yaasmin and Tarin
Came into blacks today and received excellent customer service from the girls. They were very lovely and I will definitely come back.
Thank you girls
October 24, 2021
Unprompted review
Reply from Blacks - Holborn
Hello Hason,
Thank you for taking the time to leave us a review.
Its good to hear that you have had a positive experience with us and that you are happy with the service you have received from Yaasmin and Tarin in one of our stores.
If you need any advice in the future please do not hesitate to get in contact with us.
Kind Regards,
Kerry.
Blacks Online Review Team.
Helpful and efficient staff at the…
Helpful and efficient staff at the Holborn shop. Not a one off experience, they are always helpful and efficient.
October 23, 2021
Reply from Blacks - Holborn
Dear David
Thank you for leaving us a fabulous five star review!
It's great to hear when our customers have a positive shopping experience, and thank you for taking the time to share your experience with us, and our other customers.
We look forward to being of service to you again in the future.
Kind Regards,
David
Blacks Online Review Team
To yasmin
The young girl yasmin that served me was very friendly and helpful I always get exceptional help from her every time I shop at this store
October 20, 2021
Unprompted review
Reply from Blacks - Holborn
Hi Harry,
Thank you for your great review.
It's great to hear Yasmin has consistently provided you with an excellent service!
If you need any help in the future please let us know.
We hope to hear from you again soon.
Kind regards,
Ben,
Blacks Online Review Team.
Amazing service by Yasmin
Amazing service by Yasmin. Thanks for your help.
October 20, 2021
Unprompted review
Reply from Blacks - Holborn
Hi Rofiqul, thank you for taking your time to leave your lovely review.
It's so nice to hear that you have been satisfied with the service Yasmin provided for you!
If you need any help in the future please don't hesitate to let us know.
We hope to hear from you again soon.
Kind regards,
Ria,
Blacks Online Review Team.
Another review for Blacks
Another review for Blacks, I was in the Holborn store today very pleased with the service I received from Gavin he was extremely knowledgeable and helpful he took time to offer me all options so I could make the best choice, thanks Gavin. I'll be back!
October 19, 2021
Unprompted review
Reply from Blacks - Holborn
Hello Jim,
Thank you for another brilliant review.
It is great to see that you had another excellent experience in one of our stores and that Gavin was able to share some of his extensive knowledge with you and assist you in finding the perfect items for you. We can't wait to see you back in our store.
If you need any help in the future please let us know.
We hope to hear from you again soon.
Kind regards,
Elliot
Blacks Online Review Team.
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