Awesome deal on camping storage
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We made an order on a Friday and paid extra for 24 hour delivery. At 08.00am Saturday morning we were woken by a telephone call to say that the delivery was started. I was not amused. 8 days later... See more
Company replied
I've been going to Blacks- the Holborn branch, for about 10 years now. The staff at this store have always been so helpful, friendly and perlite and as a result, I've picked up a wealth of additiona... See more
Company replied
I visited the Holborn/Chancery Lane store (sadly due to close soon) and I was greeted by Henna in a very friendly & professional manner. I needed to exchange a backpack for a larger size and nothing w... See more
Company replied
Company details
- Outdoor Clothing and Equipment Shop
- Activewear Store
- Bags and Luggage Store
- Camping Store
- Running Store
- Shoe Store
About Blacks - Holborn
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
10-11 Holborn, Westgate House, EC1N 2LL, Holborn, United Kingdom
- 02071 676791
4.9
Excellent
254 reviews
Asks customers to review
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The best service I received in store
The best service I received in store. Yasmin was amazing!!!! She's very knowledgeable. Professionql. Fast and efficient. Helped me find everything I need for my trip on the weekend. Really great service. Thank you Yasmin.
October 18, 2021
Unprompted review
Reply from Blacks - Holborn
Hi Aras,
Thank you for your great review.
It's great to hear Yasmin has provided you with an amazing service. We hope you enjoy your trip!
If you need any help in the future please let us know.
We hope to hear from you again soon.
Kind regards,
Ben,
Blacks Online Review Team.
Holborn store
Dropped in to the Holborn store on the way to the British museum. The staff couldn’t have been friendlier or more helpful.
October 17, 2021
Unprompted review
Reply from Blacks - Holborn
Hello,
Thank you for taking the time to leave us this review!
I'm really glad to hear you've had a positive in store shopping experience with us and our staff was helpful and friendly.
If you need any further information in the future, please don't hesitate to contact us back.
We hope to see you again soon!
Kind Regards,
Jasmine,
Blacks Online Review Team.
Very helpful staff.
October 15, 2021
Unprompted review
Reply from Blacks - Holborn
Hi Robert, thank you for the great review.
I’m so pleased to hear that our staff have been helpful and that they’ve provided a pleasant shopping experience for you.
If we can help you in future or if you have any questions, please do get in touch.
We hope to hear from you again soon.
Kind regards,
Tyler
Blacks Online Review Team.
Great range of winter coats
Great range of winter coats
Pleasant experience and excellent customer service thanks yas.
October 14, 2021
Unprompted review
Reply from Blacks - Holborn
Hi Mary,
Thank you for your great review.
It's great to hear that you are happy with the selection of winter coats we have and that you have had a pleasant experience with us!
If you need any help in the future please let us know.
We hope to hear from you again soon.
Kind regards,
Ben,
Blacks Online Review Team.
I came in to buy a pair of gloves but I…
I came in to buy a pair of gloves but I left with a tent, a sleeping bag and a goretex jacket. I never knew I needed it until Tas and Maj persuaded me. Their service was spectacular and I couldn't thank them enough. Definitely will recommend them and will definitely be back at the store. 10/10 customer service from them. Thank you.
October 11, 2021
Unprompted review
Reply from Blacks - Holborn
Hi Kristian, thank you for your great review.
It's great to hear that you've had a positive experience with us.
We are extremely happy to hear that Tas and Maj were able to provide you with an excellent service and help you find the items you need. We hope you enjoy your new items!
If you need any help in the future please let us know.
We hope to hear from you again soon.
Kind regards,
Ben,
Blacks Online Review Team.
Very helpful
I popped in a few weeks ago to get a load of camping equipment at the last minute. Gavin was very helpful indeed. I don't remember the last time someone was so helpful in a shop. Definitely will return next time I need anything like this.
October 3, 2021
Unprompted review
Reply from Blacks - Holborn
Hi Nick, thank you for taking your time to leave your excellent review.
It's great to hear that Gavin was able to make your in-store shopping experience better and that he was able to assist you in finding the products you needed.
If you need any help in the future please don't hesitate to let us know.
We hope to hear from you again soon.
Kind regards,
Ria,
Blacks Online Review Team.
Amazing service from the Black's Team…
Amazing service from the Black's Team Holborn, professional AND friendly, Gavin, Maj and all the other colleagues.
October 3, 2021
Unprompted review
Reply from Blacks - Holborn
Hi Boris,
Thank you for taking the time to leave this review.
It's great to hear about your positive experience and also the amazing service received from the team at our Holborn Store.
I will pass this feedback to the store manager for you.
If you need any advice in the future please feel free to get back in contact with us.
We hope to be hearing from you again soon.
Kind regards,
Christian
Blacks Online Review Team.
Best Blacks in London
The service I received was fantastic. From Yasmin and krishan. I’ll definitely be returning to this store for all my future purchases with Blacks.
October 3, 2021
Unprompted review
Reply from Blacks - Holborn
Hi Muj,
Thank you for your 5* review.
I am pleased to hear about the service you received from Yasmin and Krishan at our Holborn Chancery Lane store!
It's always great to see our customers are happy with our services.
Thanks for choosing to shop with us and we look forward to hearing back from you.
Many Thanks,
Shauna
Blacks Online Review Team
Great customer service from the girls…
Great customer service from the girls Yasmin and Tasnim. They were very charming and persuasive, ended up spending a fortune
Would definitely recommend Chancery Lane.
September 28, 2021
Unprompted review
Reply from Blacks - Holborn
Hello Melquezedeque,
Thank you for your review
I'm happy to hear that you had a good experience with us, and that you love our friendly in-store customer care team.
We hope to see you again soon, have a wonderful day!
Many thanks,
Adam,
Blacks Online review team
The service in Holborn store was…
The service in Holborn store was AMAZING!
Thank you to shahriyar, Yasmin and Rylan. Who gave me extensive product knowledge, shahriyar was extremely knowledgable.
September 26, 2021
Unprompted review
Reply from Blacks - Holborn
Hello Joanna,
Thank you for leaving a review.
Its great to hear that you have had a great experience in the Holborn store receiving such great service from Shahriyar, Yasmin and Rylan.
If you need any advice in the future please feel free to get back in contact with us.
We hope to be hearing from you again soon.
Kind Regards,
Emma,
Blacks online review team.
Thank you Yas for being very helpful…
Thank you Yas for being very helpful with my questions
September 26, 2021
Unprompted review
Reply from Blacks - Holborn
Hello Michael,
Thank you for your review
I'm happy to hear that you had a good experience with us, and that you love our friendly in-store customer care team.
We hope to see you again soon, have a wonderful day!
Many thanks,
Adam,
Blacks Online review team
The best service ever
The best service ever! Yes and tas are simply amazing❤️❤️❤️
Next time I come in I definitely will bring them chocolate for their amazing service ☺️
September 21, 2021
Unprompted review
Reply from Blacks - Holborn
Hi Ritter.
Thanks for taking the time to leave us this review.
I am really pleased to hear that our team was able to provide such a good level of customer service to you on your visit. I do hope you continue to shop with us in the future.
We hope to hear from you again soon.
Kind regards,
Ralph
Blacks Online Review Team.
I received fantastic customer service
I received fantastic customer service, help and attention from Krishan regarding an exchange for a bag under warranty.
Friendly customer service like that is the reason I will be a returning customer to Blacks.
September 21, 2021
Unprompted review
Reply from Blacks - Holborn
Hi Tasmin,
Thank you for taking the time to leave this review.
It's great to hear about your positive experience you had with us and also Krishan for his fantastic customer service.
I will pass this feedback to the store manager for you.
If you need any advice in the future please feel free to get back in contact with us.
We hope to be hearing from you again soon.
Kind regards,
Christian
Blacks Online Review Team.
Best customer service from Tas.
By far the best service I have received! Having exceptional service doesn’t cost a thing but having spectacular service from the assistant who served me (Tas) she deserves a raise!
Very patient sales women who also knows a lot about the products.
Thank you Tas for making my dreadful trip for buying boots a wonderful experience.
September 16, 2021
Unprompted review
Reply from Blacks - Holborn
Hello,
Thank you for your review
I'm happy to hear that you had a good experience with us,and that you love your in-store customer care team.
We hope to see you again soon, have a wonderful day!
Many thanks,
Adam,
Blacks Online review team
My favourite blacks store Holborn
My favourite blacks store! Always recieving the best service from the best staff, especially the twins ;)
September 15, 2021
Unprompted review
Reply from Blacks - Holborn
Good morning Michael, thank you for your great review.
We're really happy to hear that the service in the store was good, and that our staff were helpful whilst you were shopping with us.
If you need any help in the future please let us know.
We hope to hear from you again soon.
Kind regards,
Alfie
Blacks Online Review Team.
We visited the Blacks Holborn store and…
We visited the Blacks Holborn store and received incredible service from the manager, Charlotte. Highly recommended.
September 15, 2021
Unprompted review
Reply from Blacks - Holborn
Hello Ollie,
Thank you for taking the time to leave us this review!
I'm really glad to hear you've had a positive shopping experience with us in our Holborn store.
Also it's great to read Charlotte was helpful and provided excellent customer service.
If you need any further information in the future, please don't hesitate to contact us back.
We hope to see you again soon!
Kind Regards,
Jasmine,
Blacks Online Review Team.
Maj & Gavin are simply the best in the branch!
I was looking for a triClimate jacket for last two weeks & finally ended up going to Blacks Holborn branch. I have tried almost all jackets in store and Maj & Gavin were taking the time to unlock all those jackets for me - so Thank you gents for your time and patience to find what I wanted. I’m very pleased with their service and highly recommend to visit this branch.
September 11, 2021
Unprompted review
Reply from Blacks - Holborn
Good Afternoon,
Thank you for taking the time to leave this review.
It's great to hear about your positive experience and also the service received from Gavin in our Holborn Store.
I will pass this feedback to the store manager for you.
If you need any advice in the future please feel free to get back in contact with us.
We hope to be hearing from you again soon.
Kind regards,
Christian
Blacks Online Review Team.
I would give 10 stars if possible to…
I would give 10 stars if possible to these lovely ladies assisting me. Thank you Yasmin and Henna 🖤
September 8, 2021
Unprompted review
Reply from Blacks - Holborn
Hello Jo,
Thank you for the lovely review.
Its great to hear that you have had such a great experience when visiting one of our stores and received such service from both Yasmin and Henna.
If you need any advice in the future please feel free to get back in contact with us.
We hope to be hearing from you again soon.
Kind Regards,
Emma,
Blacks online review team.
Holborn branch brilliant service
I was told Holborn was the only branch that had the item I wanted. When I got there it was not on shop floor but Bernard who helped me searched all through the stock room to find it for me. Excellent service
September 8, 2021
Unprompted review
Reply from Blacks - Holborn
Hello,
Thank you for taking the time to leave this review. I am so pleased to hear that you ended up having a wonderful customer service experience in store with one of our Blacks workers. It is great to hear the positive experience you have had with us.
If you need any advice in the future please feel free to get back in contact with us.
We hope to be hearing from you again soon.
Kind Regards,
Lauren
Blacks Online Reviews Team
Cool service
September 3, 2021
Unprompted review
Reply from Blacks - Holborn
Hello,
Thank you for taking the time to leave a 5 star review. its great to hear that you find our service cool.
If you need any advice in the future please feel free to get back in contact with us.
We hope to be hearing from you again soon.
Kind Regards,
Emma,
Blacks online review team.
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