Blacks - Lincoln Reviews 

345
TrustScore 5 out of 5

4.8

233-235 High Street, Unit 1A, LN2 1AT Lincoln, GB


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Rated 5 out of 5 stars

My partner and I were looking for thermal base and mid-layer clothing and gloves without the benefit of any prior knowledge. The staff at Blacks in Lincoln could not have been more helpful and friendl... See more

Company replied

Rated 5 out of 5 stars

Went into two similar shops in Lincoln, from different chains. One was appalling customer service but Blacks was the total opposite. A gentleman called Stuart was attentive, helpful and professional.... See more

Company replied

Rated 2 out of 5 stars

Lovely products … shame about the staff On a wet grey day you would think that shop staff would be ready to speak to customers about their needs …not on the day that I visited! Three members of... See more

Company replied

Rated 5 out of 5 stars

Great personal expert service ensuring you purchase the right walking shoe to suit your needs. Tom took his time to explain all the pros & cons ensuring the best most comfortable fit for me. Nothing w... See more

Company replied


Company details

  1. Outdoor Clothing and Equipment Shop
  2. Activewear Store
  3. Bags and Luggage Store
  4. Camping Store
  5. Running Store
  6. Shoe Store

About Blacks - Lincoln

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.

Contact us via Customer Care

Contact info

  • 233-235 High Street, Unit 1A, LN2 1AT, Lincoln, United Kingdom

  • 01522 305730

4.8

Excellent

TrustScore 5 out of 5

345 reviews

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4.8

All reviews

(345)

3,370 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

William at Lincoln

William was very helpful and polite. Allowed time to choose product without pushing to make a quick sale. A good example of how shop sales staff ought to be.

May 1, 2023
Unprompted review
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Reply from Blacks - Lincoln

Hello Gillian,

Thank you so much for the positive review.

We train our staff to a very high standard in customer service and we appreciate that you have commented on this.

We have passed on your comments to the store so they can be passed to William.

We're pleased to see that you gave us 4 stars and hope you choose to shop with us again soon.

Regards,
Debbie,
Blacks Online Reviews Team.

Rated 5 out of 5 stars

Always great to deal with whenever I…

Always great to deal with whenever I deliver to the Lincoln branch. The staff are always welcoming and happy to see people. They're a credit to the company.

April 29, 2023
Unprompted review
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Reply from Blacks - Lincoln

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

Rated 5 out of 5 stars

Problematic Mattress

I had recently purchased an inflatable camping mattress however it had a puncture and kept deflating. I called Blacks and spoke with Alex who was very helpful and guided me to come in to store and he will replace the item. When i got to store Alex remembered our phonemail and directed me to Sam who dealt with my problematic mattress! They both were friendly and sorted my issue with no resistance just helpfulness! Thank you!

April 25, 2023
Unprompted review
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Reply from Blacks - Lincoln

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Blacks Customer Care Team

Rated 5 out of 5 stars

Excellent service

Excellent service, great store

April 21, 2023
Unprompted review
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Reply from Blacks - Lincoln

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Blacks Customer Care Team

Rated 5 out of 5 stars

Great service

Fantastic service from Sam at their Lincoln store. Expert knowledge and advice and friendly service from all in the store.

April 12, 2023
Unprompted review
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Reply from Blacks - Lincoln

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Very knowledgeable and helpful member…

Very knowledgeable and helpful member of staff Alex who gave great advice. Great products and will shop again.

March 2, 2023
Unprompted review
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Reply from Blacks - Lincoln

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

I needed some new walking boots last…

I needed some new walking boots last minute and the customer service I recieved from Natalia was wonderful. She was great at advising me and recommending boots that fit my needs, and I've come away very happy :)

April 7, 2023
Unprompted review
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Reply from Blacks - Lincoln

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

Rated 5 out of 5 stars

Great Service

I had the pleasure of being helped by Natalia at Black, and she did an outstanding job. She was very patient with me and took the time to help me find the perfect outdoor clothing and equipment that I needed. Natalia was extremely friendly and attentive, making me feel welcome and valued as a customer. Her knowledge and expertise were impressive, and she was able to answer all my questions with confidence. I would highly recommend Natalia to anyone looking for excellent customer service at Black. Thank you, Natalia, for your outstanding help and support!

March 29, 2023
Unprompted review
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Reply from Blacks - Lincoln

Hello,

Thank you for clicking on 5 stars, your feedback genuinely matters to us.

I hope your next shopping trip is just as good.

All the best,
Blacks Customer Care Team

Rated 5 out of 5 stars

I always have a pleasant shopping…

I always have a pleasant shopping experience when I go to Blacks in Lincoln. From the smiling person who greets you at the door to the helpful assistant. I came in looking for new trainers similar to the ones I was wearing, which have been excellent. The assistant asked my size and remembered that there was a pair in the sale. So I came away very happy with some great shoes for less than half price. Thank you.

March 23, 2023
Unprompted review
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Reply from Blacks - Lincoln

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

Rated 5 out of 5 stars

Great customer service

Purchased Meindl walking shoes from the Lincoln shop. Very good assistance from Natalia! Many thanks.

March 28, 2023
Unprompted review
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Reply from Blacks - Lincoln

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Blacks Customer Care Team

Rated 5 out of 5 stars

Thank you Natalia and Blacks.

Today, my wife and I shopped in the Lincoln branch of Blacks. Natalie assisted us with our choices and she was excellent. We were delighted with our purchases (a pair of walking shoes for my wife and I bought a rucksack). Thank you Natalia and Blacks.

March 24, 2023
Unprompted review
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Reply from Blacks - Lincoln

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Blacks Customer Care Team

Rated 5 out of 5 stars

I came in with my husband looking for…

I came in with my husband looking for shoes last week and we had a very helpful young lady called Shannon looking after us. She was very knowledgeable and gave us good advice about what shoes would be suitable for us. 100% would recommend had a great experience here.

March 20, 2023
Unprompted review
Blacks - Lincoln logo

Reply from Blacks - Lincoln

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Alex was very efficient and helpful

Alex was very efficient and helpful. Thanks for such a great service .

March 20, 2023
Unprompted review
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Reply from Blacks - Lincoln

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Very helpful & knowledgeable staff

Very helpful & knowledgeable staff. Main help given by Stuart.

March 14, 2023
Unprompted review
Blacks - Lincoln logo

Reply from Blacks - Lincoln

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Pleasant staff

Visited the store on Saturday 11th March in search of a lightweight fleece, I was politely greeted by a member of staff when I entered the store and was further assisted by another member of staff named Charlotte when I required some advice on which fleece would be best suited for myself. Overall I am pleased with my experience.😀👍

March 11, 2023
Unprompted review
Blacks - Lincoln logo

Reply from Blacks - Lincoln

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Blacks Customer Care Team

Rated 5 out of 5 stars

Excellent Service

My wife and I visited the Lincoln branch of Blacks where we received excellent service from Natalia. She assisted my wife in choosing replacement outdoor clothing and despite several changes of items she remained polite, enthusiastic and attentive throughout. From a personal point of view, I enjoyed her company immensely. This young lady was open to good natured ribbing and gave as good as she got. She is a credit to the company.

March 9, 2023
Unprompted review
Blacks - Lincoln logo

Reply from Blacks - Lincoln

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Blacks Customer Care Team

Rated 5 out of 5 stars

Alex at Lincoln branch

Alex at Lincoln branch was very helpful in fitting my husband and myself with snow trax for our boots on our impending holiday to Norway. Took time to fit and make sure we had the correct sizes.
A pleasure to deal with him.
Gold star and a tick !!!!

March 3, 2023
Unprompted review
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Reply from Blacks - Lincoln

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Blacks Customer Care Team

Rated 5 out of 5 stars

HELPFUL IN-PERSON SERVICE

Visited Lincoln Branch in search of walking boots providing adequate width. It was good to be able to try on several pairs provided by the sales assistant - together with some honest advice.
A pleasant contrast to some other outdoor chains and on-line shopping.

March 2, 2023
Unprompted review
Blacks - Lincoln logo

Reply from Blacks - Lincoln

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Excellent service, friendly staff

I visited the store to buy my partner some walking boots. I was greeted by 3 members of staff over the course of my visit, and they were all brilliant. Very helpful and I managed to get some boots ordered very efficiently with no problems. The store looked great and I will definitely be visiting again.

February 26, 2023
Unprompted review
Blacks - Lincoln logo

Reply from Blacks - Lincoln

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Blacks Customer Care Team

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