My partner and I were looking for thermal base and mid-layer clothing and gloves without the benefit of any prior knowledge. The staff at Blacks in Lincoln could not have been more helpful and friendl... See more
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Went into two similar shops in Lincoln, from different chains. One was appalling customer service but Blacks was the total opposite. A gentleman called Stuart was attentive, helpful and professional.... See more
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Lovely products … shame about the staff On a wet grey day you would think that shop staff would be ready to speak to customers about their needs …not on the day that I visited! Three members of... See more
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Great personal expert service ensuring you purchase the right walking shoe to suit your needs. Tom took his time to explain all the pros & cons ensuring the best most comfortable fit for me. Nothing w... See more
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Company details
- Outdoor Clothing and Equipment Shop
- Activewear Store
- Bags and Luggage Store
- Camping Store
- Running Store
- Shoe Store
About Blacks - Lincoln
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
233-235 High Street, Unit 1A, LN2 1AT, Lincoln, United Kingdom
- 01522 305730
4.8
Excellent
345 reviews
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Order arrived 2days later
Order arrived 2days later. Packaged well and delivery guy great. Love the jacket, it fits perfectly.
February 28, 2023
Reply from Blacks - Lincoln
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Blacks Customer Care Team
Polite staff and nice store layout
Visited the Lincoln shop on Saturday (25.2.23), this was my first visit to the store and was impressed by the layout and stock carried. I purchased a new lightweight fleece. I found the staff very pleasant and helpful. The girl who served me on checkout was polite and pleasant.
February 25, 2023
Unprompted review
Reply from Blacks - Lincoln
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Blacks Customer Care Team
Staff were really helpful
Staff were really helpful, some good offers.
February 25, 2023
Unprompted review
Reply from Blacks - Lincoln
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
great shop
My experience here is always great! The staff are so friendly and approachable. Highly recommended!
February 25, 2023
Unprompted review
Reply from Blacks - Lincoln
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Really helpful and lovely staff!
February 25, 2023
Unprompted review
Reply from Blacks - Lincoln
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
Stuart -Lincoln Blacks. 5 star Service 👍
Went into two similar shops in Lincoln, from different chains. One was appalling customer service but Blacks was the total opposite. A gentleman called Stuart was attentive, helpful and professional. I came out with a coat and felt like he did a great job in helping me find one of quality and within my budget. Very positive experience
February 13, 2023
Unprompted review
Reply from Blacks - Lincoln
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
Great service by Alex today
Great service by Alex today. Great product too.
February 16, 2023
Unprompted review
Reply from Blacks - Lincoln
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Blacks Customer Care Team
Friendly and patient
The overall friendliness and patience of the Lincoln branch team. I am a fussy customer but was never made to uncomfortable during an exchange for a minor flaw on a new purchase. Natalia was very kind and proffesdional. Thanks to alli
February 2, 2023
Unprompted review
Reply from Blacks - Lincoln
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
Excellent service I had to return some boots that had…
I had to return some boots that had split but the service I got from the staff was excellent/ thank you
February 1, 2023
Unprompted review
Reply from Blacks - Lincoln
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Recommended
I was looked after by Natalia in the shop and she was very helpful throughout. I would recommend this store, excellent staff.
January 29, 2023
Unprompted review
Reply from Blacks - Lincoln
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
My partner and myself both bought a…
My partner and myself both bought a jacket which was reasonably priced and the girl that served us was very pleasant and efficient.
January 21, 2023
Unprompted review
Reply from Blacks - Lincoln
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Excellent service
I cannot fault the team within the store for assisting me with finding the items I needed!
A special thank you to Natalia for being patient with me whilst helping me find a new jacket.
I will definitely be returning in the near future!
January 18, 2023
Unprompted review
Reply from Blacks - Lincoln
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
2 weeks and still no refund ☹️
Returned one item off my order in store 2 weeks ago, still waiting for the £99 refund. Quick to take payment, slow to refund! Customer service also unhelpful. Wouldn’t buy from again.
January 13, 2023
Reply from Blacks - Lincoln
Hello,
Thank you for your review.
I am sorry to hear that you have not yet received your refund.
If you would like further assistance with this matter, please contact onlinereviews@blacks.co.uk with the reference #TP25371 as the subject of the email.
Please include the reference along with your full name, order number and billing address in the contents of the email so we can best investigate this for you.
Regards,
Saanyah,
Blacks online reviews team.
Great customer service from Jess!
January 9, 2023
Unprompted review
Reply from Blacks - Lincoln
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Blacks Customer Care Team
My husband was thrilled with his…
My husband was thrilled with his Cornice III Fleece liner and it arrived the next day.
November 24, 2022
Reply from Blacks - Lincoln
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Blacks Customer Care Team
Quality products service and delivery.
December 18, 2022
Reply from Blacks - Lincoln
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Blacks Customer Care Team
Thank you Sam in the Lincoln store for…
Thank you Sam in the Lincoln store for your help with selecting a sleeping bag.
November 26, 2022
Unprompted review
Reply from Blacks - Lincoln
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Reply from Blacks - Lincoln
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Blacks Customer Care Team
Delivery by Evri was terrible
Delivery by Evri was terrible. I ended up cancelling my order.
The shop staff were good and tried to help although I did have to remind them I was Black's customer not Evri and I didn't want to be stressed out by trying to sort things out with Evri.
November 14, 2022
Reply from Blacks - Lincoln
Hello Julie,
Thank you for taking the time to leave us a review!
I'm really sorry to hear about your recent shopping and delivery experience with us.
If further assistance is required could you please email us at onlinereviews@blacks.co.uk. Please include the reference #TP12723 as the subject and within the contents along with your full name, order number, email and billing address including postcode.
Regards,
Jasmine,
Blacks Online Review Team.
I went into blacks in Lincoln very…
I went into blacks in Lincoln very helpful assistant tried on a couple of different walking shoes made my choice also bought nikwax garment treatment great experience
November 20, 2022
Unprompted review
Reply from Blacks - Lincoln
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Blacks Customer Care Team
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