Prompt delivery of my walking boots. I was kept informed of delivery date. I did have to return an item to store, very helpful staff
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See what reviewers are saying
I went in to buy a jacket with various requirements in mind. The woman I first spoke to showed me a £160 Gore-Tex jacket. I asked if fluorocarbons were still acceptable. She rolled her eyes. She show... See more
Company replied
The shop was fairly well stocked and well presented but the help from Lou made all the difference. She approached with a friendly and easy manner and engaged in a helpful, but non-pushy, conversation.... See more
Company replied
Firstly, I don't normally leave reviews etc on Trustpilot, but after visiting Blacks in Newport hight street I felt I had too. The level of service I received from Annie & Michelle was nothing more... See more
Company replied
Company details
- Outdoor Clothing and Equipment Shop
- Activewear Store
- Bags and Luggage Store
- Camping Store
- Running Store
- Shoe Store
About Blacks - Newport
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
28 High Street, PO30 1SS, Newport, United Kingdom
- 01983 216907
4.8
Excellent
242 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Great service with a smile😊
Fay, the assistant manager was so helpful. I have been to Blacks twice now for walking boots, and she made the experience easy and fun! Thank you
February 8, 2022
Unprompted review
Reply from Blacks - Newport
Hi Fran,
Thanks for leaving us a great review.
I happy to hear how Fay the assistant manager was helpful in finding you some walking boots and that she made the experience fun and easy.
I hope to see you shopping with us again soon.
Thanks,
Paige,
Blacks Online Review Team
Buying new walking boots
Visited my local branch today to purchase new walking boots. The customer service given by Mark and Ollie was outstanding. Nothing was too much trouble and they were very knowledgeable about the various brands
January 28, 2022
Unprompted review
Reply from Blacks - Newport
Hi Dorothy,
Thank you so much for taking the time to leave us a lovely review!
I'm delighted to hear that you have had a positive experience with Mark and Ollie and that they were so knowledgeable.
We hope to see you shop with us again soon.
All the best,
Charlotte,
Blacks Online Review Team.
Friendly & Professional
Friendly, professional service and excellent product knowledge. An easy and stress-free purchase.
January 22, 2022
Unprompted review
Reply from Blacks - Newport
Hi Andrew,
I appreciate you taking the time to leave us this 5* review.
I am pleased to hear that you are happy with the services we provide and products we offer.
We hope you had a great experience with us and we look forward to seeing you again soon.
Thanks,
Mohamed,
Blacks Online Review Team.
Sorted
Went in with a problem, spoke to a very helpful chap called Mark.
Had an informative conversation and went away with item that solved problem.
What more could you want!
January 18, 2022
Unprompted review
Reply from Blacks - Newport
Good Evening,
Thank you for your review.
I am pleased to hear that Mark was knowledgeable and you were able to have an informative conversation with him and its great to hear that Mark was able to aid you to the best of his abilities and resolve your problems
Thank you,
Tanya,
Blacks Online Reviews Team
Newport, IOW store
Every time I’ve been in the Newport, IOW store the staff are so helpful. They go above and beyond to help you and have great knowledge of all their stock! This time it was Michelle who helped me; she was brilliant.
January 15, 2022
Unprompted review
Reply from Blacks - Newport
Hi Kim,
Thank you for the amazing review.
I'm so pleased to hear that our in-store colleagues in the Newport store are always so helpful and that they go above and beyond to provide such amazing service.
We hope to see you shopping with us again soon.
Cheers,
Tyler,
Blacks Online Review Team.
The item arrived the following day and…
The item arrived the following day and I was kept informed when the parcel was dispatched and time it should arrive with me
December 27, 2021
Reply from Blacks - Newport
Hi Martin,
It's great to hear that you're happy with your recent
If you need any help in the future, please let us know.
We hope to hear from you again soon.
Kind regards,
Seynab.
Blacks Online Review Team.
Reply from Blacks - Newport
Hey James,
Thanks for leaving a fantastic review.
I'm absolutely delighted to hear find your new purchase to be stylish, comfortable and durable.
We hope to see you shop with us again soon.
Thanks,
Chloe,
Blacks Online Review Team.
Really good service
Really good service, good prices and helpful staff.
December 2, 2021
Unprompted review
Reply from Blacks - Newport
Hi Pete,
Thank you for the great review.
I'm pleased to hear that you've received such good service from our helpful staff, and that you're happy with the price of your purchase.
We hope to see you shopping with us again soon.
Kind regards,
Tyler,
Blacks Online Review Team.
Very helpful staff at the Newport store…
Very helpful staff at the Newport store Isle of Wight as they efficiently sorted out a problem for me. Thank you
November 11, 2021
Unprompted review
Reply from Blacks - Newport
Hey Pete,
Thank you for such a fantastic review.
I'm so happy to hear you had a great experience shopping in our Newport Store, It's brilliant to hear our staff were on hand to help you and get your issue resolved efficiently.
We always aim to provide the best customer experience.
We hope to see you shopping with us again soon.
Hope you have a great day.
Kind Regards,
Chloe
Blacks Online Review Team.
Very knowledgeable on all products
Very knowledgeable on all products, extremely helpful and very patient!!
November 9, 2021
Unprompted review
Reply from Blacks - Newport
Good Morning Mrs Light,
Thank you for your great review, and your kind words.
I’m very pleased that you have had a positive experience with us and that you had helpful and patient staff helping you learn more about certain products.
If you need any help or if you have any questions, please do not hesitate to contact us.
Kind regards,
Rosie,
Blacks Online Review Team.
Excellent service from Indra
Excellent service from Indra, buying shoes. However this survey is too complicated and people are likely to give up. I’m now submitting it for the second time.
November 7, 2021
Unprompted review
Reply from Blacks - Newport
Hi Stephanie,
Thank you for taking the time to leave a great review.
It's great to hear that Indra provided you with excellent services when you was purchasing a new pair of shoes,
If you need any help in the future please let us know.
We hope to hear from you again soon.
Kind regards,
Natasha,
Blacks Online Review Team.
Excellent service
My wife purchased a pair of walking boots at the Newport store today. Not an easy choice, given the large selection in store. She tried on a number of boots, before deciding on the right pair for her. Thank you to Fay for her patience and help, allowing my wife to try on many pairs.
October 30, 2021
Unprompted review
Reply from Blacks - Newport
Hi John.
Thank you for your great review.
It's great to hear that your wife was happy with the boots and with the service provided from the member of staff at one of our stores.
If you need any help in the future please let us know.
We hope to hear from you again soon.
Kind regards,
Thohaib.
Blacks Online Review Team.
Very helpful member of staff made me…
Very helpful member of staff made me welcome. Good quality products
October 11, 2021
Unprompted review
Reply from Blacks - Newport
Hi Colin, thank you for taking the time to leave such a great review.
I am very pleased to hear that you were made to feel so welcome when shopping with us and I hope that you were able to find everything you were looking for.
If you need any help in the future please let us know.
We hope to hear from you again soon.
Kind regards,
Tia,
Blacks Online Review Team.
Reply from Blacks - Newport
Good morning Catherine, thank you for your great review.
We're happy to hear that your order with us went smoothly, and that you found our website easy to use.
If you need any help in the future please let us know.
We hope to hear from you again soon.
Kind regards,
Alfie
Blacks Online Review Team.
Fantastic service from the Blacks…
Fantastic service from the Blacks personnel at the store in Newport on the Isle of Wight
September 22, 2021
Reply from Blacks - Newport
Hi Nigel,
Thank you for leaving your great 5 star review.
It's brilliant to hear that you've had a positive experience with us.
I am happy to hear that when visting one of our stores you received fantastic service from the members of staff.
If you require any assistance in the future please let us know.
We hope to hear from you again soon.
Kind regards,
Zara,
Blacks Online Review Team.
Very helpful staff
Very helpful staff, on the day I was there I got great value on a pair of shoes. Definitely be back next time I’m in Newport .
September 12, 2021
Unprompted review
Reply from Blacks - Newport
Hi Jimmy, thank you for your great review.
It's great to hear that you've had a positive experience with us.
I am very happy that you loved the purchase you made in one of our stores.
If you need any help in the future, please let us know.
We hope to hear from you again soon.
Kind regards,
Rosie,
Online Review Team.
Great shop and competitive prices.
A well stocked local high street shop offering a wide range of outdoor products at competitive prices. The manager and his staff are always helpful and well informed.
September 8, 2021
Unprompted review
Reply from Blacks - Newport
Hi Chris, thank you for taking your time to leave your excellent review!
It's great to hear that you are satisfied with the service that is provided in store and that you enjoy shopping with us!
If you need any help in the future please don't hesitate to let us know.
We hope to hear from you again soon.
Kind regards,
Ria,
Blacks Online Review Team.
Great staff… but lack of info
Firstly I would say the staff at the Newport store we’re very helpful and personable.
What I was surprised about was the lack of information on the technical specifications on waterproofs. Having decided we needed lightweight waterproofs with a minimum 15,000mm spec very few of the garments showed the detail for either waterproof or breatheability. So you’re left trying to compare without any info. Nearby Trespass had labels for every single one of their waterproof jackets and trousers with these specs. I would have expected better from a “specialist” shop.
September 6, 2021
Unprompted review
Reply from Blacks - Newport
Hi Ken,
Thank you for taking the time to Leave a review.
I'm sorry to hear that you didn't have the Best experience.
We appreciate your time and understanding with this matter.
I have passed your feedback onto the relevant Team.
We look forward to hearing from you.
Kind regards,
Rianna
Blacks Online Review Team.
Friendly welcome and helpful staff
Friendly welcome and helpful staff - many thanks, Fay, for all your assistance. Patient while i tried on several pairs of boots 👍
September 1, 2021
Unprompted review
Reply from Blacks - Newport
Hi Jed, thank you for taking your time to leave your great review.
It's great to hear that you are satisfied with the service that was provided in store by Fay.
If you need any help in the future please don't hesitate to let us know.
We hope to hear from you again soon.
Kind regards,
Ria,
Blacks Online Review Team.
Aside from being extremely satisfied…
Aside from being extremely satisfied with the customer service and my experience in Blacks today, Mark, was exceptionally helpful and aided us in exactly what we needed. Nothing was too much trouble and he went out of his way to get the items for us. If you go to Blacks, ask for Mark. You won’t get a better person. Knows what he’s talking about :)
August 27, 2021
Unprompted review
Reply from Blacks - Newport
Hello Kelly,
Thank you for taking the time to leave us a review.
Its good to hear that you have had a positive experience with us in one of our stores.
If you need any advise in the future please do not hesitate to get in contact with us.
Kind Regards,
Kerry.
Blacks Online Review Team.
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