Prompt delivery of my walking boots. I was kept informed of delivery date. I did have to return an item to store, very helpful staff
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See what reviewers are saying
I went in to buy a jacket with various requirements in mind. The woman I first spoke to showed me a £160 Gore-Tex jacket. I asked if fluorocarbons were still acceptable. She rolled her eyes. She show... See more
Company replied
The shop was fairly well stocked and well presented but the help from Lou made all the difference. She approached with a friendly and easy manner and engaged in a helpful, but non-pushy, conversation.... See more
Company replied
Firstly, I don't normally leave reviews etc on Trustpilot, but after visiting Blacks in Newport hight street I felt I had too. The level of service I received from Annie & Michelle was nothing more... See more
Company replied
Company details
- Outdoor Clothing and Equipment Shop
- Activewear Store
- Bags and Luggage Store
- Camping Store
- Running Store
- Shoe Store
About Blacks - Newport
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
28 High Street, PO30 1SS, Newport, United Kingdom
- 01983 216907
4.8
Excellent
242 reviews
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Great shop
Came in for a pair of walking boots. Great choice.Left with a super pair with the help from Matt.
October 6, 2023
Unprompted review
Reply from Blacks - Newport
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Blacks Customer Care Team
The returns policy was great
The returns policy was great, and I exchanged a pair of hiking shoes with another pair from a different brand… excellent customer service!
October 1, 2023
Unprompted review
Reply from Blacks - Newport
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
A refreshing surprise
The shop was fairly well stocked and well presented but the help from Lou made all the difference. She approached with a friendly and easy manner and engaged in a helpful, but non-pushy, conversation. When she couldn't answer a question she was happy to ask for information from a manager and her efforts helped me to make a choice and I therefore made a purchase. Thank you Lou!
September 23, 2023
Unprompted review
Reply from Blacks - Newport
Hi Robin,
I appreciate you taking the time to leave us this review.
I am pleased to hear that you are satisfied with the service you received in one of our stores with the help of Lou,
We hope you had a great experience with us and we look forward to seeing you again soon.
Thanks,
Arman,
Blacks Online Review Team
Great service
Great service - incredible knowledge and patience
I was really lucky this morning. I went into blacks in Newport looking for hiking boots. Liv was there to help me and she could not have done more.
Really knew her stuff and very patient. Came out with 2 pairs for different purposes thanks to he taking the time to understand my needs and explain the different between the products.
A busy Saturday in the shop but she did not rush me.
A real credit to Blacks.
September 2, 2023
Unprompted review
Reply from Blacks - Newport
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
I went to the isle of wight branch to…
I went to the isle of wight branch to buy walking boots, the assistant was so helpful nothing was too much trouble. She was very pleasant & friendly. If it was always like this when shopping you would always go back.
August 17, 2023
Unprompted review
Reply from Blacks - Newport
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Reply from Blacks - Newport
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
Great service & help.
Great service & help.
Purchased walking trainers.
Thankyou Matt
August 5, 2023
Unprompted review
Reply from Blacks - Newport
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Blacks Customer Care Team
Very friendly and very helpful
Very friendly and very helpful, offered me discounts, quality clothing and service.
Would recommend, worth the short detour to find a quality store
August 3, 2023
Unprompted review
Reply from Blacks - Newport
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Fantastic in store service
Had to return a faulty tent that i purchased online. After contacting customer services i was asked to return the tent to my nearest store which is Newport on the Isle of Wight. On entering the store i was greeted at the desk by an assistant called Shell who with a concerned smile listened to my problem. After explaining everything to her she called customer services immediately for me without any fuss. After a while on the phone Shell did all the work for me and made sure i received my full refund. I must say thank you to Shell, but also to all the staff in this shop as i have shopped there many times and always left feeling happy and satisfied. In my opinion the area manager should be very proud of the staff they have in this store.
August 1, 2023
Unprompted review
Reply from Blacks - Newport
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Blacks Customer Care Team
Thank you
Had to go into blacks today as my air tent was faulty. Fay was a great help and helped us to solve the issue and put in a refund claim and thank you to Matt who came out in the rain to carry the tent in to the store.
Excellent customer service from both
August 1, 2023
Unprompted review
Reply from Blacks - Newport
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Searching for a roll mat
Searching for a roll at for a motorcycle camping trip. OEX traverse 3/4 for £25 in the sale plus Blue light card discount. Fay and the other staff at the Newport Isle of Wight branch were really knowledgeable and helpful 😎🤙
July 25, 2023
Unprompted review
Reply from Blacks - Newport
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Blacks at Newport today as a…
Went into Blacks at Newport today as a tube on our air tent had popped, was served by Fay and Sue and they were absolutely amazing. They didn't have the exact one we needed but with alot of time and effort they managed to supply us with a tube that did work. They really did go above and beyond to help us, amazing customer service.
July 29, 2023
Unprompted review
Reply from Blacks - Newport
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Blacks Customer Care Team
Friendly staff
Sue was very helpful and a genuinely friendly member of staff, she assisted my brother in buying a suitable waterproof rab jacket and complimented me on my purchase of a rab zip up
July 27, 2023
Unprompted review
Reply from Blacks - Newport
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Simply brilliant
I went into blacks today to try and buy a winter jacket, I couldn't find any so I asked one of the staff members (Fay) if they had any winter jackets in, she then checked in the back and brought me the exact jacket I had wanted, she was very nice to everyone, thanks to Fay I bought the jacket I had wanted. Thank you for your amazing customer service.
July 25, 2023
Unprompted review
Reply from Blacks - Newport
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Blacks Customer Care Team
Excellent customer service
July 11, 2023
Unprompted review
Reply from Blacks - Newport
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Superb customer service and sue was…
Superb customer service and sue was extremely helpful when I came in buying a waterproof jacket for my daughter's DofE. Nothing was too much trouble. Thankyou
June 20, 2023
Unprompted review
Reply from Blacks - Newport
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Blacks Customer Care Team
Bought some walking shoes based on…
Bought some walking shoes based on recommendations from Matt on 2 d floor. He was very friendly and knowledgeable and was the reason I bought on the day.
July 1, 2023
Unprompted review
Reply from Blacks - Newport
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Reply from Blacks - Newport
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Blacks Customer Care Team
Helpful, friendly and knowledgeable
Served by Sue. Very helpful, friendly and knowledgeable on products.
June 3, 2023
Unprompted review
Reply from Blacks - Newport
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
I visited blacks in Newport recently.
I visited blacks in Newport recently.
They are always professional and helpful.
I get a lot af advice from very knowledgeable guy on the first floor and Fay on the ground floor. I am back in today to buy a rucksack
May 16, 2023
Unprompted review
Reply from Blacks - Newport
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
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