Prompt delivery of my walking boots. I was kept informed of delivery date. I did have to return an item to store, very helpful staff
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See what reviewers are saying
I went in to buy a jacket with various requirements in mind. The woman I first spoke to showed me a £160 Gore-Tex jacket. I asked if fluorocarbons were still acceptable. She rolled her eyes. She show... See more
Company replied
The shop was fairly well stocked and well presented but the help from Lou made all the difference. She approached with a friendly and easy manner and engaged in a helpful, but non-pushy, conversation.... See more
Company replied
Firstly, I don't normally leave reviews etc on Trustpilot, but after visiting Blacks in Newport hight street I felt I had too. The level of service I received from Annie & Michelle was nothing more... See more
Company replied
Company details
- Outdoor Clothing and Equipment Shop
- Activewear Store
- Bags and Luggage Store
- Camping Store
- Running Store
- Shoe Store
About Blacks - Newport
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
28 High Street, PO30 1SS, Newport, United Kingdom
- 01983 216907
4.8
Excellent
242 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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I recently purchased two pairs of…
I recently purchased two pairs of shoes in my local store in the Isle of Wight and to help me with the cost the staff listed ALL the companies which enable a discount seeing me save £40! Very helpful, very friendly.
May 25, 2023
Unprompted review
Reply from Blacks - Newport
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Just fantastic customer service
Just fantastic customer service, plain and simple, more businesses should be like this 😁. Experience from Isle of Wight branch
May 19, 2023
Reply from Blacks - Newport
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Blacks Customer Care Team
Helpful and friendly staff
Helpful and friendly staff. Went out their way to help me. Great deals on offer. High quality products.
May 17, 2023
Unprompted review
Reply from Blacks - Newport
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Blacks Customer Care Team
I’ve got back into wild camping
I’ve got back into wild camping, but of course I needed lots of new gear. We have a small shop on the Idle of Wight, and they still manage to stock the good stuff like Osprey and Rab. The staff are always friendly and helpful and I love the fact you can have a chit chat with the staff too. Love Blacks! 😊
May 12, 2023
Reply from Blacks - Newport
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Blacks Customer Care Team
Ollie was incredibly helpful
Ollie was incredibly helpful, giving advice about so many pairs of walking shoes . So patient and friendly! Thank you so much ! I love my shoes
May 6, 2023
Unprompted review
Reply from Blacks - Newport
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
Due to a very wet wedding day ahead as…
Due to a very wet wedding day ahead as photographer, I realised I needed a good waterproof jacket. The store had exactly what I needed, and price matched the online price. Fay and Sue were brilliant, I’ll be going back purely down to their service!
May 6, 2023
Unprompted review
Reply from Blacks - Newport
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Helpful staff and were all friendly
Helpful staff and were all friendly. Bought some leathermans there at a good price and is a handy local shop to pop in for outdoor equipment.
May 3, 2023
Unprompted review
Reply from Blacks - Newport
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Excellent service and advice as ever
Excellent service and advice as ever. Always good to have friendly advice available on the high street and not having to go online. Thanks
May 3, 2023
Unprompted review
Reply from Blacks - Newport
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Excellent service
Was greeted by an enthusiastic female member of staff who directed me upstairs where there was a good selection of walking boots, i was then further assisted by ollie who happily helped me find and purchase a new pair of boots. Terrific service will be back!!
April 28, 2023
Unprompted review
Reply from Blacks - Newport
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Blacks Customer Care Team
Great Prices and Alfie the cashier was…
Great Prices and Alfie the cashier was really kind and was efficient
March 31, 2023
Unprompted review
Reply from Blacks - Newport
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Really helpful and knowledgeable…
Really helpful and knowledgeable assistance and best outdoors shop on IOW.
April 1, 2023
Unprompted review
Reply from Blacks - Newport
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Reply from Blacks - Newport
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Very helpful
Great service from the manager plenty of knowledge helped me choose my boots for work
Will choose again next time I need them .
March 21, 2023
Unprompted review
Reply from Blacks - Newport
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Blacks Customer Care Team
Excellent customer service
I was served by a lady called faye, excellent customer service, she was very knowledgeable about the products I was looking for, highly recommend this gem of a store and the staff were fantastic, she is an asset to the blacks brand. I'm sure I'll pop in again, thanks for the help, Danny W
March 20, 2023
Unprompted review
Reply from Blacks - Newport
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Blacks Customer Care Team
A good explanation of the shoe with…
A good explanation of the shoe with helpful instructions.. Well done Lacey
March 8, 2023
Unprompted review
Reply from Blacks - Newport
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Blacks Customer Care Team
Well done Blacks
I was returning a pair of shoes on one of which the seam was coming undone. I was met with courtesy and warmth. Even though the shoes were just over 1 year old I was immediately offered a replacement pair. (the old ones had only been lightly worn). I showed the receipt from the original purchase. Well done Blacks and Fay who served me. I will be shopping at Blacks in the future whenever I can
March 10, 2023
Unprompted review
Reply from Blacks - Newport
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Blacks Customer Care Team
Great Service.
Sue was a great help to me in choosing a new Rucksack, she advised me on a couple of products i was interested in and then i made my purchase.
This is a great shop to have on the island and all staff are always happy to help you out.
March 4, 2023
Unprompted review
Reply from Blacks - Newport
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Michelle and Fay at the Newport IOW
Michelle and Fay at the Newport, Isle of Wight Store (00092) were so helpful today. Nothing was too much trouble. They were both knowledgeable and gave brilliant customer service. They are a brilliant asset to the store. We’ll be back to shop again soon!!
February 18, 2023
Unprompted review
Reply from Blacks - Newport
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Very friendly store
Very friendly store. Fay was really helpful . Thankyou
February 9, 2023
Unprompted review
Reply from Blacks - Newport
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
I called into the shop today and the…
I called into the shop today and the service was fabulous. Thank you to Sue and Fay 🙂
February 7, 2023
Unprompted review
Reply from Blacks - Newport
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Blacks Customer Care Team
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