Lee is very polite and very helpful whilst I was trying to buy some new walking shoes. It is a shame that the shows we branch in the centre of town is closing and I hope that he will be able to mov... See more
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See what reviewers are saying
Bought some new walking shoes, served by Lee who was friendly, polite and knowledgeable. No pressure selling, just honest, helpful advice. Excellent service.
Company replied
Recently bought the Higear camping 4 drawer wardrobe from Blacks. In store the item was on sale reduced from £60 to £35. Iwent home and found the same item on sale for £29 on the Blacks website with c... See more
Company replied
So sad to see the store is closing, have been in wherever we're in Shrewsbury and always had great service. We were served today by Lee who was incredibly helpful helping us choose a rucksack and a... See more
Company replied
Company details
- Outdoor Clothing and Equipment Shop
- Activewear Store
- Bags and Luggage Store
- Camping Store
- Running Store
- Shoe Store
About Blacks - Shrewsbury
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
27-28 Shoplatch, SY1 1HS, Shrewsbury, United Kingdom
- 01743 297272
4.9
Excellent
718 reviews
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Dan - really helpful for choosing D of E supplies
Dan was extremely helpful in helping us select a rucksack, sleeping bag, roll mat, head torch etc for our son. He was extremely knowledgeable and gave us options to choose from depending on our priorities. He was very patient and helpful-it was much appreciated and we came away with all we needed. Thank you Dan.
April 23, 2025
Unprompted review
Reply from Blacks - Shrewsbury
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Blacks Customer Care Team
Getting kit together for Duke of Edinburgh
My 14 year old and I went to buy a sleeping bag yesterday 17th April 2025. Dan and Josh couldnt have been more helpfull, knew the products, advised on: weight for backpacking, seasons, washing and usability. I was so impressed that I will go there again. This is due to great customer service (noticing us and offering kind helpfull support) and knowing their products. Highly recommend.
April 17, 2025
Unprompted review
Reply from Blacks - Shrewsbury
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Blacks Customer Care Team
First class customer service
Lee was great, no hard sell, useful advice and ideas.
April 11, 2025
Unprompted review
Reply from Blacks - Shrewsbury
Hi,
Thanks for taking the time to leave us feedback. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Blacks Customer Care Team
Lee was most attentive and gave…
Lee was most attentive and gave excellent service
April 11, 2025
Unprompted review
Reply from Blacks - Shrewsbury
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Jess provided some great knowldgeable…
Jess provided some great knowldgeable service.
April 9, 2025
Unprompted review
Reply from Blacks - Shrewsbury
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Blacks Customer Care Team
Good choice of walking boots in a…
Good choice of walking boots in a variety of ranges and prices.
Knowledgeable and helpful staff. Maddy was particularly impressive with her customer care and sales.
Thank you for your help.
April 6, 2025
Unprompted review
Reply from Blacks - Shrewsbury
Hello,
Thank you for clicking on 5 stars, your feedback genuinely matters to us.
I hope your next shopping trip is just as good.
All the best,
Blacks Customer Care Team
Charlotte was so helpful
Charlotte was so helpful, needed a specific back pack & she found it & got it sent to my house. Thank you Charlotte
April 6, 2025
Unprompted review
Reply from Blacks - Shrewsbury
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Blacks Customer Care Team
Great sale items friendly staff
March 29, 2025
Unprompted review
Reply from Blacks - Shrewsbury
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Helpful staff.
Popped into Blacks to buy a specific jacket, unfortunately there were none instore but a helpful member of staff (Dan) orderered one to be delivered to my home. Thanks Dan.
March 24, 2025
Unprompted review
Reply from Blacks - Shrewsbury
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Courteous member of staff
Courteous member of staff - Lee - who directed me to the right shoe on the display. Very easy transaction. Couldn't ask for more. Sadly I'm unlikely to return as I was only passing through the town.
March 18, 2025
Unprompted review
Reply from Blacks - Shrewsbury
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Blacks Customer Care Team
Always good service in Shrewsbury
Always good service in Shrewsbury. Josh is an excellent member of the team!!
February 2, 2025
Unprompted review
Reply from Blacks - Shrewsbury
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Customer Service ……
I visited the Shrewsbury branch of Blacks today to return unwanted items I had purchased online from Millets. Despite being told initially that Blacks could not accept the items, Josh came to the rescue and dealt with the necessary refunds in a professional, courteous and friendly manner. Thank you.
March 9, 2025
Unprompted review
Reply from Blacks - Shrewsbury
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
Exceptional service.
Josh and Madeline provided exceptional service on blacks today. Thank you so much. What a great attitude, and working n a Sunday too!!!
March 9, 2025
Unprompted review
Reply from Blacks - Shrewsbury
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Blacks Customer Care Team
Madeline was very helpful and…
Madeline was very helpful and knowledgeable. Thank you.
March 8, 2025
Unprompted review
Reply from Blacks - Shrewsbury
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
The staff are really good
The staff are really good, Charlotte and her colleague were very knowledgeable,
March 2, 2025
Unprompted review
Reply from Blacks - Shrewsbury
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Excellent customer service
Josh served us on Saturday in purchasing walking boots. Fantastic customer service a really helpful young man.
March 1, 2025
Unprompted review
Reply from Blacks - Shrewsbury
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Blacks Customer Care Team
New Jackets
A casual visit to check out the clearance lines and came away with new jackets for the family! Great assistance from Josh, who also asked if we were National Trust members & applied an extra discount! Who knew?!!
Definitely recommend a visit.
March 1, 2025
Unprompted review
Reply from Blacks - Shrewsbury
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Blacks Customer Care Team
Great service
Charlotte in the Shrewsbury store gave outstanding service and advice on items I was purchasing.
February 28, 2025
Unprompted review
Reply from Blacks - Shrewsbury
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Excellent service ft Molly
Molly the assistant was excellent in giving advice.Very friendly too.
From that we bought 2 pairs of Scarpa Boots
February 26, 2025
Unprompted review
Reply from Blacks - Shrewsbury
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Breathable mens jackets
Walked in on the off chance seeking for advice for proper breathable mens shower proof jackets. Stepped forward did Lee, who was brilliant with his understanding of the clothing options and was able to help me ~ thanks to Lee for his assistance.
February 21, 2025
Unprompted review
Reply from Blacks - Shrewsbury
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Blacks Customer Care Team
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