I have been trying to contact this company since last Tuesday with no success. Online chat says someone will respond - nothing. At least 3 emails - they say will respond within 24 to 48 hours - not... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I’ve bought several pairs of earrings from Blaiz over the past few months. I love the selection of unusual designers and pieces, something a little bit different. Everything has been of excellent qual... See more
Fabulous collection always! Shipping is super fast and everything comes so beautifully packed. Blaiz is my go to when it comes to trendy fashion which is always on point! Have ordered multiple times a... See more
Stunning and unique pieces at blaiz. You can tell each collection has been carefully curated. I love that the clothes always exudes glamour and drama. Great selection of brands from across the globe.... See more
Company replied
Company details
Written by the company
BLAIZ sources beautiful products inspired by the vibrant cultures of Latin America, with unique South American designers offering clothing, swimwear, lingerie, shoes and accessories.
Contact info
United Kingdom
- customerservice@blaiz.co.uk
- www.blaiz.co.uk
3.6
Average
114 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Love Blaiz
Love Blaiz. Such beautiful clothes and accessories. Great customer service
March 24, 2023
Unprompted review
The refund process is TERRIBLE worst I…
The refund process is TERRIBLE worst I have come across so therefore will NEVER order again from them .Customer service is a joke lie after lie
SHIRLEY BAGAN
April 4, 2023
Unprompted review
Reply from BLAIZ
Shirley, your refund was processed exactly 9 days (6 working days) after your return was received. This evidence was shared with you and the customer service team spent a considerable amount of time responding to your emails and telephoning you, as a result of which you proceeding to raise your voice at the members of the team. We ask for 14 working days to process all refunds, so yours was processed well within this time frame. We will be reporting your review as abusive to Trust Pilot and submit all the appropriate evidence. Thank you
Reply from BLAIZ
Thank you so much Julia! We are thrilled that you loved your new pieces. Blaiz Team x
Absolutely stunning dress
Absolutely stunning dress. Can’t wait to wear it. Great quality and style. Very flattering
March 4, 2023
Unprompted review
beware the small print - hidden limited refund policy
I am very cross Blaiz have held onto £175 of my money as I did not read their small print re refund policy and so am stuck with a voucher which will be difficult to use given they have relatively little stock. They claim it is clear on their paperwork and site, I have been back to check - what is clear is 15% off for new customers, pay in installments with klarna. Nothing about refunds. And re the paperwork I didn;t even see it with my delivery.
February 13, 2023
Unprompted review
Reply from BLAIZ
Hi Zoe, we are every sorry that you re disappointed with our returns policy. We do communicate our refund policy on every product page, in our terms and conditions, and also on the order paperwork that accompanies each order. To this effect we do believe that our policy is as transparent as possible. We apologise to have disappointed you and your comments will be taken onboard to improve client experiences going forward. BLAIZ Team
Impressed
First order. Excellent service. Very quick delivery. Would highly recommend.
January 21, 2023
Unprompted review
No refund, avoid this company.
I had to return two items as they did not fit, not suit me. After not hearing anything for approximately 10 days I emailed them. They informed me that they had received my return and it would take up to 14 days for the money to be credited back to me. Well, it has now been almost a month and I have not received my refund. I have emailed several times and was last told I would receive it by the end of the day on the 24th. I have not.
I would not recommend this company and I am very disappointed, moreover I will continue to persist in receiving my refund.
December 2, 2022
Unprompted review
Reply from BLAIZ
Dear Francesca, we ask our clients to allow 14 working days for all refunds to be completed which in this instance would be by December 29th. We apologise that this timing is not to your satisfaction but it is what we ask across our client base. You will receive a separate notification to this effect then your refund is processed. Many thanks, BLAIZ Team
Fantastic site
I love blaiz. Ive used this site so many times and always love the clothes i get from there! Such high quality
November 27, 2022
Unprompted review
Reply from BLAIZ
Dear Michelle, thank you kindly for your wonderful words. We are so happy that you are a loyal client of BLAIZ's and that you are pleased with your pieces xx
Great customer service
Great customer service. Very responsive. Kept me in the loop with my delivery despite challenging courier delays. Loved my purchase also... Was high quality. Arrived packaged very well.
December 6, 2022
Unprompted review
Speedy delivery
Speedy delivery, easy ordering process and gorgeous item. I will definitely be shopping with Blaiz again.
October 28, 2022
Unprompted review
Blaiz has one of the most interesting…
Blaiz has one of the most interesting stocks in all the London boutiques, I am constantly amazed at the stunning options and brands not to be found anywhere else. Shipping is quick and customer service is friendly and responsive, returns are painless and well communicated. Always a pleasure to shop with Blaiz!
October 4, 2022
Unprompted review
Excellent Service
Excellent Service. Very fast delivery. Beautiful dress!
October 1, 2022
Unprompted review
Fast delivery and excellent product…
Fast delivery and excellent product choice
August 1, 2022
Unprompted review
Good selection of clip-on earrings
Had an email from Blaiz when the clip-on earrings I wanted were back in stock, so placed an order. I already had a red pair and went for the black version for a different look. It's good to see a decent selection of clip-on earrings. It would be even better, if there were equal numbers of pierced and clip-on styles, but maybe that will change in future.
September 14, 2022
Unprompted review
One Blaiz I will never put out 🔥
I’ve ordered two dresses now, one Farm Rio and the other Maurizio Mykonos, and I’m in LOVE. Not only is Blaiz beautifully curated, but the service, packaging, speed of delivery, everything - just perfect.
I’ll order again and again
September 7, 2022
Unprompted review
Sloooooow return process and refunds
Very fast delivery and packaged well. Nice item but too short for me. What lets this company down is the slow returns. They received my returned item 11 days ago...so why does it take this long to process it back? I would't order again for this reason. The clothing is very expensive to be waiting weeks for hundreds of pounds back into your account. I feel its taking advantage and an unnecesarily long time to process any return. I'm still awaiting a refund 2 weeks after returning (but its 14 WORKING days). How can that be justified? Shame as otherwise great.
August 14, 2022
Unprompted review
Reply from BLAIZ
Hi Alison, we can confirm that the returned package was received back as per our returns confirmation and we ask our clients to allow up to 14 working for all returns to be processed as it involves checking the details and the items before issuing a refund. During periods of high order volumes the process may take closer to 14 working days but often the process is completed sooner. In your case we can see that your refund was issued earlier today which would be 10 working days from the date of the package being delivered back to us. The confirmation email may be in your email junk folder, and we will resend it to you now. Warm regards, BLAIZ Team
Design fault? Two pairs both failed after first wear
I love the earrings and arrived in time for the event however when I took them off at the end of the first wear one of the tear drops fell off. This is the second pair I have bought, first ones were red, and both broke after first wear. Design fault? Waiting to hear back from Blaiz on what they are going to do. I repaired the first set myself as had bought them for my son’s wedding and didn’t have time to do anything else.
Update, replacement earring for pink set arrived while on holiday, will let you know if this one lasts!
August 12, 2022
Unprompted review
Beautiful earrings bought Flor my sons…
Beautiful earrings bought Flor my sons wedding .
August 11, 2022
Unprompted review
Great customer service and amazing…
Great customer service and amazing unique clothing
August 10, 2022
Unprompted review
Amazing earrings
Amazing earrings, delivered quickly and beautifully packaged. Want more!
August 6, 2022
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.