BLAIZ Reviews 

Purchased 2 sets of earrings as gifts in the last month and had a very smooth experience. The earrings arrived swiftly and were very neatly packed, they are also gorgeous. In short: it‘s a pleasure ordering from Blaiz!

Incredible female run company with such lovely unique products of such high quality. Could not recommend them more not only for their lovely clothing but incredible customer service. I bought the most wonderful cardigan dispatched the same day.

I recently purchased a beautiful cardigan but it was unfortunately lost in transit ...the customer services were brilliant and stayed in touch with me and then refunded me immediately...I will definitely be purchasing from their fabulous collection again!!

Terrible customer service experience. Slow and with a ridiculous return policy and credit note policy which they only explain in their terms and services. AVOID!

Brilliant clothes. Top quality

I’ve bought several pairs of earrings from Blaiz over the past few months. I love the selection of unusual designers and pieces, something a little bit different. Everything has been of excellent quality and delivered quickly. I’ll definitely shop with them again and am glad I discovered this website!

Absolutely in love with Blaiz. Love the range of designers, love the accessories, love the service and the team. I live in Australia and have been very impressed with the promptness of delivery. Can't wait to get over to the UK soon to visit in person!

Love my new blouse!
Fast delivery and was packaged beautifully, absolutely love it!
Thank you!

I received excellent customer service with a very speedy reply to my original enquiry regarding the sizing of a jacket. The jacket then arrived beautifully and securely package and I am over the moon with my purchase.
A special thank you to Chloe for all of your help.

Amazing delivery, I got through to a customer service agent immediately and they helped me with an order really quickly, lovely packaging too!

Beautiful top and arrived quickly. Lovely boutique with gorgeous clothes.

I ordered a dress in the Black Friday sale and had a query a couple of days later which was answered almost immediately. The response was friendly, professional, generous and really made me feel like I mattered. Possibly the best Customer Service I’ve ever experienced! In a world where it’s so easy to be anonymous, this was very personal and totally brilliant - thank you!

Love the selection and the quality of the items.
Every time I buy something it arrives quickly and as expected.
I buy at this website because of the unique brands they have! I only have good things to say about the products and the experience!

Thanks team Blaiz

I bought a pair for boots for £196 - didn't like the fit & the heel was very slippery. I have 7 month old twins it just isn't worth the risk of falling. I returned the boots and missed the 14 day period by 1-2 days - that too using their return service. I know their policy says 14 days but with covid there could be some flexibility. They first offered to send me another size of the boots and when I said I don't want the shoes they sent me a gift card which was valid for ONE day. And that too right before the Black Friday sale. I asked if the period could be extended as I barely get time to do anything with the babies & if someone can call me, got no reply therefore I had to force myself to buy a bunch of things I didn't need or loved as I would have lost the £196. When I emailed them to ask why the period could not be extended for a couple of days so I could make use of the Black Friday sale 30% off I was told discount doesn't work with a gift card - which is not true because a 20% coupon worked with it before. No one bothered replying when I told them that's not true. Moreover I was blocked from giving a review using my own email address so I'm using a shared email account that I have used before to purchase things from Blaiz. Their items may be good but it is not worth the stress that follows with their customer service. Would not recommend the hassle to anyone.

Just in response to Blaiz's response below - I am still waiting to understand why I was told the discount doesn't work with the gift card? Had I not tried it myself I wouldn't have used it so no credit goes to your customer service for that. I was specifically told by Chloe the discount does not work. The least that can be done is acknowledge that it was a mistake - instead, it is being defended below. And no you did not extend the card for me to use the 20% - the 20% was ongoing from before. And I believe 30% off is better than 20% especially when you are buying stuff you don't need or love in a short time period. So if you did value me as your customer you could have extended the card by a couple of days so I could use 30%. And no I did not have 48 hours because I don't sit and wait for your emails all day. By the time I saw the email I had ONE DAY.

Instead of finding excuses below you should work on improving your customer service as clearly shown by some other the reviews that highlight customer service issues - I am not the only one. And thanks for not denying that my email has been ignored.

All items ordered were lovely, the only issue was that one of the candles I ordered as a gift had a Blaiz sticker over the opening of the box. I obviously wanted to see the candle before giving it to my daughter so had to remove the sticker which made a bit of a mess of the box, that was disappointing 😢

Great web experience and my order arrived promptly and nicely packaged.

Excellent service prompt and kept me informed. I had a two hour delivery slot which was very convenient too. The jacket is beautiful and exactly as described.

I have shopped at Blaiz for years and love their curated collection of clothing and shoes. The quality of all their items is amazing and the customer service excellent. I have recommended Blaiz to many friends who all think the same!