BLAIZ Reviews 

Fantastic service, brought as a present for my mum and she loves her new earrings!

Bought my girlfriend a few dresses for a surprise expecting her to pick 1 and return the rest.

She loved and kept them all! Amazing quality and quick delivery. We’ve been back to pick up some other bits already.

I just wanted to let you know that I love the quality of my items that I ordered from Blair and will certainly be back shopping for the holidays

Thank. You
Leslie

Recently bought a beautiful Serpui bag from Blaiz, amazing quality.

Definitely returning as a customer :D

WORST COMPANY I HAVE EVER HAD TO DEAL WITH.

Ignored original emails re not applying my 15% welcome discount. Then when I received the dress I wasn’t happy with the quality of the dress compared to the £180 price tag as it compares to a high street store quality. I sent back within 14 days. They are claiming received on day 16 after a weekend and refusing to give me my full deserved refund. They also do not give you the option to advise a return within your rights of 14 days with a 14 day window to send back for a full refund.

They want to take your money and run I really hope no one else gets caught up in this scam company. Seeing others reviews after my purchase is now understandable I just hope other users see mine and do their research.

I have been left upset and have lost confidence with companies after this company’s extremely bad customer service. I have never in my 41 years known anything like it.

I do not recommend anyone use this company it’s not worth the risk with the way you are treated after purchase.

I will be trying to take this further as this company does not deserve valuable customers when they take your money like this.

Beautiful Dress, quick postage and nice surprise in the box .
Highly recommended 👍☺️

I very rarely do this but this company deserves to be exposed! I bought one of the phone necklaces from this company a couple of months ago for £65 !!! The company claims that 100% of the proceeds go to a childrens charity! This was one of the main reasons why I decided to buy this. I also assumed that the quality of this charm will be great for that amount of money. I was wrong as 60 days later most beads are discoloured leaving colour marks on the cord which is very close to getting ripped. I contact their customer service and ask for a solution. They send me a prepaid label to print and tell me they will be doing me a favour to "inspect" the item etc. as I am outside the 30 day window. I explain that it will cost me £5 to print the label and they just ignored me without offering any other alternative. I also explained that replacing the cord and the beads with the same would bring me in the same situation two months later. Ignored again and also told that the company will not be sourcing new beads for me! I mean really? This is how you talk to your paying customers?! After multiple back and forths of me trying to ask for a refund in the end and being completely ignored once more, I got the below reply from a senior customer agent:

"We have provided you multiple times with the solution we can offer as a business. We offered to accept the piece back and we would then replace the existing white cord with a new black one and the discoloured beads for new ones.

Seeing as this is not the solution you wish to pursue, we now consider the case closed"

Where does our protection as consumers start and where does their arrogance stop I wonder?

STAY AWAY FROM THIS COMPANY.

Amazing dress and amazing pair of shoes - beautifully made. You’re my new favourite clothing company!

Terrible customer service. Sent me broken bracelet, I returned it requesting a refund... resent me a new one. apparently company policy to ignore you. No apology or problem solving simply told to return the replacement! Inconvenient and rude!

Just to add that the response from this shop suggests they didn’t know I wanted a refund. There was a note inside the parcel. When I raised my frustrations yes they did answer my emails but only to state that their company policy is to replace faulty items. No apology or recognition of their error. I also got a disgruntled email about me posting this review.

Fabulous as always!

Great service, my heart earrings are so cute, they arrived promptly in beautiful packaging.

The website and branding are lovely. The dress which looked amazing on the picture arrived promptly in a branded box, wrapped nicely with tissue paper. Unfortunately, I was really disappointed that the quality of the item received did not warrant the £300 price tag. It was overpriced for what was essentially just a high street quality dress.

Absolutely useless. I have sent an email about my product and still no one has contacted me!

I used Blaiz for the first time. Thank you for shipping quickly. When the product arrived, I was surprised at the cuteness of the box. Thank you for delivering it in a cute box!

Very good service indeed. Fast delivery too. And an interesting selection of unusual and original brands, rather than the usual suspects - including some from Latin America.

Beautiful product & beautiful packaging! Arrived sooner than I thought & can’t wait to give it as a gift for my mum this Christmas

Wonderful boots and they came in a gorgeous luxurious box! Such quick and excellent service. As a Latin American in the UK, I will keep coming back!

I ordered two items from blaiz and before they'd even been shipped I was sent an email with a long story about warehouses moving and stock being lost to excuse the fact they couldn't send one of the items. I eventually received the other item but it looked nothing like the online picture which was a top with a gathered waist. What I received was a shapeless shoddy piece of material that bore no resemblance to the online pics. I complained and they admitted the pictures were misleading and offered a discount if I kept it. I sent it back immediately and lo and behold they then sent it back to me with a note saying they couldn't refund me as I'd both worn it and damaged it?! Both of these statements were untrue and clearly a scam to avoid having to refund me. The so called customer service rep sent countless passive aggressive emails with the words 'sorry you're frustrated' etc but wouldn't provide contact details other than email for a senior manager. Thoroughly awful experience and I will never shop with these cowboys ever again.

Everything was perfect. Congratulations!

Excellent first and definitely not last purchase!