Bloomerang CRM Reviews 

Bloomerang has a spectacular staff team, whether through chat assistance or through email their staff are incredibly helpful, friendly, and efficient. As a platform Bloomerang sets you up for success in every way, their online knowledge base is extensive and well put together.

I've really enjoyed our first year with Bloomerang and the support that is afforded to us. The trainings I have attended are excellent and when needed, the staff is responsive and helpful. I wished there had been maybe a bit more training at the very beginning to help me understand all that Bloomerang can do to help out a small nonprofit like ours because I think we could have better leveraged all the resources in a better way rather than migrating information over a year into our work.

In my many years of fundraising, I never worked with an organization that has better customer service than Bloomerang. Always there to answer even the most mundane and simple questions.

The online chat/help function is fantastic. I always get fast and accurate help. I would really like bloomerang to develop the functionality to complete a zip code radius check. This would help tremendously when we are building mailing lists for different events.

Bloomerang is Outstanding!

The transition was painless and the customer support is excellent. It is well worth any additional fee to have the phone support. The Chat support works well for some things as well.

Overall, the price is right for donor management. It is easy to use, and intuitive. At times the reports can get a little confusing - that is where customer support comes in...they walk you through it step by step, test it out with you on your own database, and help make it better.

Highly recommend them!

The customer service rep, Dusty, was helpful with sending me videos that helped me to understand the setup better than simply talking about it. He also admitted when something would need more investigation than simply saying that something would or would not work without knowing for sure.

Bloomerang has made it possible for me, as a volunteer director of a very small non-profit, to efficiently run the day to day business of fundraising and communication. They have great educational articles and resources. The platform allows me to keep track of my donor database, receive and track donations through integrations, and plan events. I send out email communications including newsletters and acknowledgements.

That said, there are some kinks. The billing portal is not up to date with our current info, and I cannot get it changed. Phone support is an extra cost. But I have found the email chat to be sufficient most of the time. Some other platforms and upgrades (read more money) within Bloomerang offer better user interfaces for donors, but I like the cost (read less money) for the basics.

Bloomerang's customer success team is well named. Since I don't use our database every day, it is necessary for me to need some guidance when putting together a report, email or making changes to our settings. The team is always there to help and are very thorough with a fantastic follow up procedure complete with a recap. Problems are solved, and answers are swift.

Took care of the restoration of my data very quickly. Thanks!

Bloomerang has been an all-around game changer for us. It's gotten to where more features have been added than we have time to use. But the simple basics have proven to be very helpful in our work: emails, engagement and generosity scores, online giving forms, and communication with Quickbooks are the items we probably take the most advantage of. It's been super and is the right "size" for where we are as an organization.

We say to each other over and over how happy we are that the assistant before my present one found Bloomerang! We love the service people and find most of what we need to be simple and intuitive. Thanks

Love the ease of updating donor accounts.
Like the ability to create letters/emails with donor data for end of year statements, but the process of filtering is somewhat complicated. Glad there are articles and videos to help.

I can always count on Bloomerang's advice!

Your online help is the best in the business. Always courteous and friendly.

We've used Bloomerang for a couple of years now. It was really good when we first started...and it's just gotten better and better. They keep increasing functionality and analytics, making my job easier by streamlining tasks I do daily and by giving me insights into our donor base. When I have a question, there is always someone available to help me create or validate a report or explain why something works the way it does. I simply couldn't be happier with the product.

Bloomerang has been a very useful tool for our organization. It allows us to manage both donors and volunteers.

I appreciate the timely follow up and the summary response via email after each meeting.

The overall CRM issue and lack of access is concerning.

Very intuitive tool. Over the past 18-24 months there seems to be a lot of customer input that is being implemented in the tool. And I find their support team to be very good at answering any questions or showing me how to use the tool.

Flexible, responsive
Could use some basic fundraising needs, such as using a custom report that you have built as a template for the next one. better grant tracking would be nice.