Blue Cross Reviews 

372
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and knowledgeable staff for providing thorough background information and ensuring that the entire animal adoption process feels smooth and welcoming. Many consumers genuinely appreciate the helpful guidance, careful handovers, and ongoing support offered even long after bringing their new pets home successfully. However, some people mentioned experiencing poor communication alongside frustrating and unresolved issues regarding professional veterinary care or specific medical treatments. A few reviewers also noted serious concerns about unexpected health problems or undisclosed behavioral challenges discovered shortly after completing the adoption.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their kind, friendly, and knowledgeable... See more

Service

People report ambiguous experiences with service, reflecting a wide split in customer satisfaction. While... See more

Customer service

Clients share ambiguous opinions on customer_service, reflecting a wide range of experiences during the... See more

Product

Reviewers share mixed experiences regarding the pets and adoption process. Some consumers expressed deep... See more

User experience

Reviewers highlight positive aspects of user_experience, noting that the adoption process feels smooth, easy,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I rehomed a lovely little cat. Thankyou for making the process easy and for being so welcoming and for the fast turnaround. The photo of me with adopted cat was shared on Facebook ( I consented). How... See more

Company replied

Rated 4 out of 5 stars

I rehomed a 12.2hh companion pony. The initial discussion of possibilities was extremely useful and they were very knowledgeable about the individuals and their suitability. Once the decision was made... See more

Company replied

Rated 5 out of 5 stars

Blue Cross do a fantastic job in rehoming animals. They really care and make sure they are going to good homes. Every care is taken regarding vets checks on the animals before leaving there foster ho... See more

Company replied

Rated 5 out of 5 stars

We adopted Lexi from Burford Rehoming Centre and found all the staff really helpful and gave us lots of information on Lexis background which was really great. The whole process has gone really well a... See more

Company replied


Company details

Information provided by various external sources

Blue Cross is a registered animal welfare charity in the United Kingdom, founded in 1897 as Our Dumb Friends League.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

372 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 86% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(372)

87 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic experience with the team at…

Fantastic experience with the team at blue cross Thirsk, they asked us to meet buddy and Bella and we fell in love with them instantly. We took our little boy to meet them a few days later and a couple of days after that we went to pick them up. The team gave us all the information we neeer and more, it was clear how much they care the dogs in their care get the right home, and buddy and Bella are perfect for our home

May 14, 2026
Unprompted review
Blue Cross logo

Reply from Blue Cross

Thank you so much for such a wonderful review. We're so happy to hear about your experience with Blue Cross and wish you and you and your new family members all the happiness for the future.

Rated 5 out of 5 stars

Lovely caring staff

I came home with my dog Perdy who I adopted from the Herfordshire rescue centre. Everyone I met at the centre was lovely. It was quite evident how much they cared about Perdy and what was best for her. Big thank you to Leigh and Paige, and thank you for letting me adopt her.

May 23, 2026
Unprompted review
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Reply from Blue Cross

Thank you so much for your wonderful review of our Hertfordshire rehoming service. It means a lot to know you value our efforts to match pets with the right homes. We hope you and Perdy have many happy moments together.

Rated 5 out of 5 stars

The best team!

The team have been so communicative with me throughout the adoption process and after, made sure I had all the information I needed, took my comfort into consideration and paired me up with the most perfect cat that has been an amazing addition to our lives. So so grateful for the Thirsk team, they’re doing amazing work and couldn’t recommend them enough!

May 10, 2026
Unprompted review
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Reply from Blue Cross

Thank you so much for your kind update. We’re delighted to hear you’ve given a Blue Cross cat a new home, and we wish you both many happy years together. Our team puts a lot of care into finding the right match for each pet, so your positive feedback means a lot to us. Thanks again.

Rated 5 out of 5 stars

I have recently fostered a Shetland…

I have recently fostered a Shetland pony from Blue Cross. Lucy and Mia have been really helpful with great communication during the process.

May 19, 2026
Unprompted review
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Reply from Blue Cross

Thank you so much for your wonderful feedback about fostering a Blue Cross pony. We wish you many happy years together. Thanks again!

Rated 5 out of 5 stars

I have recently had the privilege of…

I have recently had the privilege of rehoming an amazing 19yr old mare,
Blue cross were so helpful and friendly, answered any questions I had, the whole process was professional, and easy, and the horse was the most important and put first, if I had space would definitely contact them again x

May 7, 2026
Unprompted review
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Reply from Blue Cross

Thank you so much for your wonderful review of our rehoming service. We're glad to know you value our efforts to match pets with the right homes. We hope you and your new mare have lots of happy moments together. Thanks again!

Rated 5 out of 5 stars

I spoke to mana at Aldgate really great…

I spoke to mana at Aldgate really great guy and personality and got me really interested in the cause and also great communication skills

May 16, 2026
Unprompted review
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Reply from Blue Cross

Thank you so much for your lovely review. We’re so pleased to hear you had such a good experience with our representative.

Rated 5 out of 5 stars

We had an amazing experience

We had an amazing experience. The staff at Thirsk were really helpful and really talked about how the process would work as we had never rescued before. Very helpful when we were leaving and gave us bowls and collars at a great price.

May 9, 2026
Unprompted review
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Reply from Blue Cross

Thank you very much for this lovely update. We're so pleased to hear that you have rehomed a pet from Blue Cross and we hope you'll have a long and happy life together. Our teams work hard to make sure they get the best match for our pets and they will very much appreciate the positive feedback. Thanks again

Rated 5 out of 5 stars

A happy experience from the start to coming home

Very responsive and clear communication. I met Missy quite soon after my enquiry and an agreed rehoming day at this first visit. Lots of really good information. Everyone I met helpful and engaged.

April 30, 2026
Unprompted review
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Reply from Blue Cross

Thank you for leaving such a great review. We're very pleased to hear that you appreciate the work we do to ensure our pets are placed in the best homes for their needs. We wish you and Missy every happiness together.

Rated 1 out of 5 stars

Dogs or Donations?

Sometimes we thought it would be nice for our French Bulldog to have a companion. When ever we looked at the BlueCross website and found what we thought would be suitable, it always had the same description 'Must be the only dog in the house' some even add 'No children' So obviously these dogs have issue with dogs and children. I bought a frenchie through a well known site, but found that the dogs were not compatible. We took them on parralel walks, spent time in the garden, but it didn't change anything, so reluctantly, we decided she would have to go. I contacted Burford Blue Cross and the folloing day received an email from Laura Crofts , Assistant Manager, saying 'We can't help you as your dog has issues'. I emailed back pointing out that the issue was the same as many of the dogs they are trying to rehome. I got an automated reply that said she was out of the office and would reply on Monay' Monday came, no reply. Are they really interested in animals or just donations?

May 8, 2026
Unprompted review
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Reply from Blue Cross

Thank you very much for your feedback, but we're very sorry to hear about your experience. If you would like us to look into this further please call our Customer Care team on 0300 790 9903 or email info@bluecross.org.uk. Thanks very much

Rated 1 out of 5 stars

Blue cross is no longer a Charity or a caring organisation

We have used the blue cross for several years and always left sizable donations. Then came covid and the blue cross CHARITY decided that they no longer wanted to be a charing organisation that put the animal first and costs second. first they implemented a consultation fee that was the 1st yr they found people would pay that so they made changes again the 2nd yr came consultation fees with a banding scale and an increased consultation fee and only really offering reduced prescription costs and started charging for neutering which are way to high for most people on benefits to afford ie neutering /spaying was around £250 so it will be left for other charitys like BATTERSEA or RSPCA to deal with unwanted puppies wheres the sense in that, then came 2026 and now its practically a private vets if the dog needs surgery they will watch it suffer until you can pay 80% of the overall fee your going to be charged before they will operate so for my elderly dog to have a lump removed its now £200 + medications and when you only get £600 a month on benefits this is impossible for me to manage. I got my dog 11 yrs ago and would never have got him if I thought I would have to watch him suffer as i don't have the money for treatment. I will not have any more pets which is sad as I'm a loving owner but I truly can't afford to have a companion so will end my days lonely after having dogs all my life I feel the blue cross has lost its way and is no longer a charity its now a subsidised vets I feel very strongly about this as I never abused the system or expected the care for free I always left good contributions and always donated food and money to them but now when I need them they are now longer there.

May 6, 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience

Great communication. Everything was covered comprehensively and the everybody was lovely and veryhelpful.

April 15, 2026
Unprompted review
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Reply from Blue Cross

Thank you very much for leaving a review. We're so happy to hear about your experience with Blue Cross!

Rated 5 out of 5 stars

Caroline and the team at Bromsgrove…

Caroline and the team at Bromsgrove Rehoming Centre were absolutely fantastic and I couldn't be happier with my little pal Buzz (was Buddy). The communication was fantastic and Buzz is a (not so) little ray of sunshine. He may be an older gentleman, and he may only have one eye, but he has the most amazing personality. He's settled in brilliantly. He loves his food, which helps with training, and he's just the best sofa mate. Thank you so much :-)

April 30, 2026
Unprompted review
Blue Cross logo

Reply from Blue Cross

Thank you for leaving such a great review for our Bromsgrove rehoming service. We're very pleased to hear that you appreciate the work we do to ensure our pets are placed in the best homes for their needs. We wish you and Buzz every happiness together.

Rated 5 out of 5 stars

We collected Cesar from Blue Cross…

We collected Cesar from Blue Cross Burford. He is settling in well although rather timid. He enjoys his food and uses his cat litter tray. We have bought him a few toys and are starting to teach him how to play. He is currently curled up beside me and he likes to try out all the chairs and has found a good hiding place climbing into the back of the settee at his most timid.

April 2, 2026
Unprompted review
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Reply from Blue Cross

Thank you so much for such a wonderful review. We're so happy to hear about your experience with Blue Cross and wish you and you and your new family member all the happiness for the future.

Rated 5 out of 5 stars

Helpful and supportive

Amy was so helpful and everything went smoothly when rehoming our beautiful, sensitive pony with the Blue Cross. It was a difficult decision to make, but the right one for our pony, and I felt supported throughout the whole process.

April 26, 2026
Unprompted review
Blue Cross logo

Reply from Blue Cross

Thank you very much for leaving such a lovely review. We know having to consider rehoming a much loved pony is never an easy decision and it's good to hear you felt supported throughout.

Rated 5 out of 5 stars

Lovely, friendly staff

Met the very kind Nick (Aussie)! Super friendly, great information provided, very kind. Keep up the great work 😁

April 16, 2026
Unprompted review
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Reply from Blue Cross

Thank you very much for providing such lovely feedback.

Rated 5 out of 5 stars

Great experience with Thirsk rehoming centre

All the staff we dealt with were helpful. We initially applied for a kitten but missed out. I was contacted a short time latter by the thirsk rehoming centre and matched to a different litter and a few weeks later got to bring home our new family member.
I was kept up to date throughout and the transition was seamless I was given lots of tips on how to settle him in and meet our resident cat and he’s the absolute best friends with his big sister now.

A great service I would recommend.

April 3, 2026
Unprompted review
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Reply from Blue Cross

Thank you very much for providing such lovely feedback, our rehoming teams will really appreciate hearing this. We hope your new kitten brings you much love and joy in the years ahead

Rated 5 out of 5 stars

Wonderful staff and support from Blue Cross at Thirsk

We rehomed a cat from Blue Cross at Thirsk on Valentine's Day. We were so impressed by the lovely welcoming and kind staff who organised our adoption. We were given lots of advice on the day as well as information and links on how to settle Barney into our home, introduce him to our dog and support him to explore outside. This advice was invaluable - especially at the inevitably difficult moments when it was one step forward, two steps back. Barney is a fabulous, affectionate and playful addition to the family. A real love bug. Huge thanks to the Thirsk team

February 14, 2026
Unprompted review
Blue Cross logo

Reply from Blue Cross

Thank you for leaving such a great review for our Thirsk rehoming service. We're very pleased to hear that you appreciate the work we do to ensure our pets are placed in the best homes for their needs. We wish you and Barney every happiness together.

Rated 4 out of 5 stars

I rehomed a 12.2hh companion pony

I rehomed a 12.2hh companion pony. The initial discussion of possibilities was extremely useful and they were very knowledgeable about the individuals and their suitability. Once the decision was made the process was very quick and straight forward, they made it very easy.

March 28, 2026
Unprompted review
Blue Cross logo

Reply from Blue Cross

Thank you very much for leaving a review. We're so happy to hear about your experience with Blue Cross and wish you and your new pony every happiness for the future

Rated 5 out of 5 stars

Really impressed with the care & service offered here.

We had a great experience gaining our beautiful cat from Thirsk. I was really impressed with how much space the cats had, the cleanliness and the kindness being shown with their blankets and toys being provided. All the staff we encountered were really helpful and knowledgeable about the animals there and they clearly knew them as individuals. The whole process was efficient and thorough. I would recommend anyone to go here. A big thank you to everyone that works and volunteers here for looking after the animals so well before they go to their forever homes.

April 10, 2026
Unprompted review
Blue Cross logo

Reply from Blue Cross

Thank you for your lovely review. We’re so pleased to hear you had such a good experience with our Thirsk team! We hope your new cat is settling in well.

Rated 5 out of 5 stars

Well organised and friendly

Application process was far more user friendly than some other organisations. Meeting our new dog from going to meet her, then picking her up was welcoming, clearly explained and felt like a special occasion. The centre was clean, well organised and very pleasantly located. Plenty of useful advice, and advice available afterwards too.

February 25, 2026
Unprompted review
Blue Cross logo

Reply from Blue Cross

Thank you so much for such a wonderful review. We're so happy to hear about your experience with Blue Cross and wish you and you and your new family member all the happiness for the future.

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