Bluelamptrust Reviews 68

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 52 reviews, reviewers had a great experience with this company. Customers frequently highlight the staff as professional, friendly, and helpful, creating a comfortable and reassuring atmosphere during assessments. The user experience is consistently described as smooth, stress-free, and efficient, with many appreciating the clear communication and supportive approach from the assessors. However, some customers also noted dissatisfaction with the service, citing instances of assessors being perceived as harsh, rude, or unprofessional. A few people mentioned feeling belittled or that assessors were trying to fail them, leading to a negative experience.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praised specific assessors for being... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently report very good and... See more

Service

People report ambiguous experiences with service. While some customers, like those who passed their taxi... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was given a very thorough assessment by Assesor Dean Heasley which gave me more confidence in my driving. Where I did have faults, I was given indebt instructions and debriefing on how to move forwa... See more

Rated 5 out of 5 stars

I had an amazing experience with my taxi assessment with assessor orfana manzoor. I had previously passed Sandwell council and now applied for solihull council. Both times orfana manzoor was fair p... See more

Rated 5 out of 5 stars

had a fantastic experience with Lee, who accompanied me during my Uber driving test. From the moment he arrived, he was professional, reassuring, and incredibly easy to work with. Even though he... See more

Rated 5 out of 5 stars

Orfana was an amazing Taxi driving Assessor.. Really relaxed and friendly, which made taking the Test less stressful. She explained things clearly and helped me feel confident behind the wheel! Thanks... See more


4.0

Great

TrustScore 4 out of 5

68 reviews

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Rated 5 out of 5 stars

Orfana manzoor is a great person

Orfana manzoor is a great person. She advised me with my faults which made me improve my driving skills to become a safe taxi driver. I have learnt a lot from her as I have had a few assessments but today I have passed. She made me feel relaxed when I was nervous every time and gave me the confidence to pass this time. Thank you so much

February 17, 2026
Unprompted review
Rated 1 out of 5 stars

I took an assessment in Cambridge with…

I took an assessment in Cambridge with an assessor by the name of John Younger, John had no internet to check the vehicle had valid MOT. John was extremely harsh to say the least, I’m switching licenses and already do chauffeuring and taxi work. John wasn’t very friendly at all and marked me down for very harsh minor faults. He was patronising at the end of the test, wouldn’t let me speak or ask questions, no positive feedback. Maybe I caught John on a bad day? I got that impression, I drove round familiar roads to me safely without any major incident so to accrue 16 faults was mega harsh.
May sound bitter just because John failed me but it was more the experience with this rude man, I would NEVER entertain blue lamp again. I have since passed with a company called Diamond advanced motorists with no issues, ironic.

January 15, 2026
Unprompted review
Rated 5 out of 5 stars

I passed my assessment with assessor…

I passed my assessment with assessor orfana manzoor. She offered me feedback when I was not successful and gave me encouragement to improve and try again. She is so kind and helpful and professional. I am happy that I have her as assessor and met her. Thank you Orfana

February 5, 2026
Unprompted review
Rated 5 out of 5 stars

I had an amazing experience with my…

I had an amazing experience with my taxi assessment with assessor orfana manzoor. I had previously passed Sandwell council and now applied for solihull council. Both times orfana manzoor was fair professional and very friendly. Thank you bluelamp trust

February 3, 2026
Unprompted review
Rated 1 out of 5 stars

Read this before booking a taxi assessment here

I don’t usually leave reviews. I’m generally very reasonable, I accept constructive feedback easily, and I understand that assessments need standards. If something doesn’t go perfectly, I’m usually the first to assume there’s context I’m missing.

This experience was different.

What became clear to me after the assessment, and only really after stepping back and reflecting, is how much of this process is built on discretion rather than evidence. The outcome relies almost entirely on the assessor’s observation and judgement. There’s no requirement for independent measurement, no tools used to support certain claims, and candidates aren’t allowed to record the assessment for their own learning or clarity. That isn’t necessarily wrong, but it does mean the system lives or dies on the integrity, neutrality, and communication of the assessor.

In my case, the feedback itself sounded reasonable in the moment. However, on reflection, it felt as though the assessment was being interpreted through a particular lens. Certain points were emphasised in a way that didn’t fully align with the marked assessment, and the overall direction of the feedback felt weighted towards a negative outcome rather than a balanced evaluation of the drive as a whole. It left me with a sense that judgement was being applied selectively, rather than consistently.

This process affects people’s licences and livelihoods. When that’s the case, transparency, consistency, and credibility aren’t optional extras, they’re essential. For me, the overall setup felt more focused on policy enforcement and consequence than on fair, clearly evidenced assessment.

At the end of the day, everyone has to make their own choice. I’m sharing this because I wish I’d understood how this assessment actually works before booking. Personally, I wouldn’t choose this provider again, and I’d strongly encourage others to look carefully at alternative companies in their area.

December 19, 2025
Unprompted review
Rated 1 out of 5 stars

Rating this company even 1 star it’s…

Rating this company even 1 star it’s too much. This company is making money,I had my test with Louise, the test supposed to be 45 minutes and she take me for one hour and five minutes she try her best to fail me , even 7years with a clean license , she’s unprofessional.
I wouldn’t recommend this company to anyone I know.

December 12, 2025
Unprompted review
Rated 5 out of 5 stars

had a fantastic experience with Lee

had a fantastic experience with Lee, who accompanied me during my Uber driving test. From the moment he arrived, he was professional, reassuring, and incredibly easy to work with. Even though he wasn’t teaching me how to drive, his calm presence and clear communication helped reduce my nerves and made the entire process feel smooth and stress-free.

Lee explained everything I needed to know about the test procedure, what to expect, and how the assessment would run. His supportive attitude really helped me stay focused and confident throughout the test.

I truly appreciate how reliable, friendly, and knowledgeable he was. If you need someone to accompany you for your Uber driving test, I can’t recommend Lee enough. He made a potentially stressful day feel simple and manageable. Thanks again, Lee!

November 15, 2025
Unprompted review
Rated 5 out of 5 stars

G.Mahmood top guy.

G. Mahmood and blue lamp trust are excellent, professional and friendly team. Credit to my instructor today G.Mahmood he made me comfortable and communicated effectively, he is a credit to the company. Today I passed my taxi assessment this morning. I am delighted.

November 3, 2025
Unprompted review
Rated 1 out of 5 stars

Rating this company even 1 star is…

Rating this company even 1 star is generous. This company is a money making business. There assessor Lewis is racist to the Asian community. He nitpicks, he belittles you. He makes you feel uncomfortable. When he knows you are desperate as you have a job waiting he will take advantage of you. I am a driver of 30 years with a clean license and he failed me 7x every time a different excuse. He told me that he is the only one in this area, I thought I had no other choice. I found out about Diamonds who were out of city and decided to go with them and was successful on my first attempt. Diamonds are excellent!!!! If you do not want to waste your time and money go to diamonds and see results yourself. This company does not care about you. I even written to them to explain what had happened and they didn’t even bother to reply back. Completely unprofessional and ridiculous.

September 26, 2025
Unprompted review
Rated 1 out of 5 stars

I absolutely do not recommend…

I absolutely do not recommend purchasing Kiwi Airways tickets. ( kiwi.com)
I purchased my ticket on September 12th and immediately requested a refund. However, I received no confirmation within 14 days, and only received vague information.
They didn't clearly state the refund amount, and when I contacted the airline, they refused to confirm it.

I will never purchase tickets from the Kiwi Airways website again.
It's a scam.
I will never recommend them to anyone.

September 23, 2025
Unprompted review

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