Didn't have the smoothest journey getting insured. My first application was rejected outright by another provider, which was frustrating. Blue Light Insurance kept at it and found a policy that actual... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I recently used Blue Light Insurance and couldn't be more impressed. From the start, the team took the time to understand exactly what I needed and presented options that were genuinely tailored to my... See more
Company replied
They were very good and helpful. All the advisors we spoke to responded rapidly, were friendly and professional. I would definitely recommend them. They helped find me life insurance when nobody else... See more
Company replied
Maria and Adriana have been most helpful in helping us understand and get the right policies in place/continue with current policies. Maria who i spoke to frequently has been so patient with me and ar... See more
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Company details
About Blue Light Insurance
Written by the company
Blue Light Insurance Solutions specialises in providing personalised insurance advice to the NHS, Emergency Services, Armed Forces, Public Sector & Civil Service!
We offer the following products: Life Insurance, Critical Illness Insurance, Income Protection Insurance, Mortgage Protection & Private Medical Insurance!
Or call a member of our friendly team on: 0800 270 0004 (lines open Mon - Fri: 9am - 6pm)
Contact info
Concept Park (Suite 2), NN12 7YD, Northants, United Kingdom
- 08002700004
- info@bluelightinsurance.co.uk
- www.bluelightinsurance.co.uk
4.9
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Browsed the website once and somehow…
Browsed the website once and somehow this company have found my name, email and phone number and have contacted me on all three methods touting for business.
I do not appreciate this and will look elsewhere.
*edited following company reply*. I absolutely did not input any personal details or request information, and never use my personal phone number on any online form when I think there is a chance of cold calling.
November 12, 2024
Unprompted review
Reply from Blue Light Insurance
Hi Kelly. Thanks for leaving a review of our services. We do think it's important to make clear that we did not find your name email address and phone number. You did in fact make an enquiry on our website where you provided your name email and phone number via our secure webform, and our enquiry process does make clear that we will try to contact you on occasions following your enquiry in the event you have not booked a call in with our advisers in order to provide you with quotes. As you have now made it clear you are not interested in speaking with us, we have removed all of your details from our systems and will not make contact with you again. Many thanks - Blue Light Insurance Team.
I spoke to Milo originally who advised…
I spoke to Milo originally who advised me of the best plan to go for, explained everything in detail. Adriana did all the work afterwards with no delays. Thanks for all your help.
October 16, 2024
Unprompted review
Reply from Blue Light Insurance
Thanks so much for your review.
We're really glad to hear that Adriana and Milo were professional and helpful during the process of setting up your insurance.
If you every need to ask us questions or need our help regarding your cover, don't hesitate to get in touch
Blue Light Insurance
We recently had the pleasure of working…
We recently had the pleasure of working with Georgia to find the best insurance policy for our needs. From the outset, Georgia was incredibly knowledgeable and attentive. She took the time to understand our specific requirements and offered personalized advice that truly made a difference.
What stood out the most was her dedication to ensuring we were well-informed throughout the entire process. Georgia patiently explained all the options available to us, highlighting the pros and cons of each policy. Her expertise and clear communication made it easy for us to make a well-informed decision.
Moreover, Georgia was always prompt in responding to our questions and concerns, providing excellent customer service every step of the way. Her professionalism and friendly demeanor turned what could have been a stressful experience into a seamless and positive one.
Thanks to Georgia's hard work and commitment, we now have an insurance policy that perfectly suits our needs. We couldn't be more grateful for her assistance and highly recommend her services to anyone looking for insurance guidance.
Thank you, Georgia, for your outstanding support and expertise!
November 1, 2024
Unprompted review
Reply from Blue Light Insurance
Hi Violeta
Wow - your review made me smile!
Massive thank you for the great and honest review. We're really glad we managed to help you find the perfect cover for you and you were so pleased with Giorgia's service, she really goes the extra mile for her clients.
We look forward to looking after you into the future and continuing to make your cover stays suitable as your circumstances change and evolve!
You can contact us any time and we will be glad to help.
Blue Light Insurance
Excellent service!
Ryan, Zoe and Giorgia have been absolute stars. Very thorough, professional and patient, they explained everything in detail and clearly. They were always available for any doubts, I can't recommend them enough. I'm sure I will stick with them in case I'll need anything else in the future, thank you so much again!
November 1, 2024
Unprompted review
Reply from Blue Light Insurance
Hi Arianna,
This is such a kind review, thank you for taking the time to leave it! All of our team work really hard to ensure the best cover for their clients, so we're so glad that you experience this!
Thank you for sharing your positive experience and for the recommendation!
Blue Light Insurance
All of our team
Faultless service
Excellent communication throughout and were flexible in looking at a variety of different options. Clearly knowledgable and the case was handed over when any advisors were on leave to ensure the process kept moving smoothly.
October 22, 2024
Unprompted review
Reply from Blue Light Insurance
Hi Manjit,
We're really pleased to read this review.
I'm glad we were able to meet your needs and expectations!
We look forward to looking after you now and into the future.
Blue Light Insurance.
I spoke to milo west-king and he was…
I spoke to milo west-king and he was very easy to talk to. He was very informed and I felt he was genuine in wanting to make sure my insurance was well suited to me. I also exchanged e.ails with Adrianna who has also kept me informed and updated on what next steps to take. She also put me in touch with Ben to arrange putting my cover into a trust which I am currently in the process of doing. Overall I am more than happy with the service blue light insurance has provided to me and I would recommend them.
October 16, 2024
Unprompted review
Reply from Blue Light Insurance
Hi John,
Wow!! Massive thank you for the great and honest review.
We're really glad Milo, Adrianna & Ben managed to help you and that her service was up to standard.
We look forward to looking after you into the future and continuing to make your cover stays suitable as your circumstances change and evolve!
You can contact us any time and we will be glad to help.
Blue Light Insurance.
Excellent service throughout
Ryan was amazing throughout. Informative without being pushy so very helpful guiding us through this whole process. Nothing was too much trouble thank you for everything.
September 20, 2024
Unprompted review
Reply from Blue Light Insurance
Hi Sophy,
Thank you so much for leaving us such a kind review.
We're so happy you received such a great service from Ryan. They are very devoted to helping each client to the fullest.
We appreciate you taking the time to share your experience with us.
Let us know if we can be of any further assistance and we look forward to helping in the future.
Blue Light Insurance
Reply from Blue Light Insurance
Hi Prajith,
We're so glad you found our service and team very helpful.
Please do let us know if we can be of any help.
Blue Light Insurance.
A great help
I had discussions and they helped me choose the best premium for me. They were also available and willing to answer questions I had
October 17, 2024
Unprompted review
Reply from Blue Light Insurance
Hi Ebike,
we are really glad you had a good experience with us.
It goes without saying please contact us any time if you have any questions or need our help!
Blue Light Insurance
NOT GOOD!
I am astonished to see such high ratings on Trustpilot for this company given my recent experience. I was hoping for a straightforward process to take out life insurance but it turned into an overwhelming ordeal. I’ve been in contact with Betul, and the whole experience has been a nightmare: endless calls, text messages and rescheduled appointments - all leading to a huge waste of time. Despite all the communication not once did I receive a summary email outlining what was discussed. I expect a higher level of service and organisation. I definitely do not recommend this service.
October 17, 2024
Unprompted review
Reply from Blue Light Insurance
Dear Customer,
Thank you for taking the time to leave a review of our services - though it appears we've fallen WAY short of the standards we usually expect on this occasion.
We would like to reach out to you to provide a formal apology and confirmation of the results of an internal investigation we've already carried out, and lastly to outline the steps we will now take to ensure such poor service isn't provided again.
If you would be happy to email us on info@bluelightinsurance.co.uk to confirm your identity, we can then send a more detailed email out to you.
Many thanks and please accept our apologies
Blue Light Insurance
Fantastic service
Ryan was fantastic, kept me informed of everything along the way and ensured that he got a quote specifically tailored to me. Would highly recommend.
October 4, 2024
Unprompted review
Reply from Blue Light Insurance
Hi Robin,
We really appreciate you taking the time to share your experience with us and that you were happy with the service that Ryan provided.
Please do let us know if we can be of any help in the future.
Blue Light Insurance.
I would not hesitate to use blue light…
I would not hesitate to use blue light insurance. Maria and Adriana were so helpful from start to finish and managed to find a better insurance policy for us after a review.
October 16, 2024
Unprompted review
Reply from Blue Light Insurance
Hi Amanda,
Thank you for leaving us such a lovely review.
we're glad you received a great service from Maria & Adriana, they really goes the extra mile for their clients and it looks like you experienced that yourself!
We look forward to helping you now and in the future.
Blue Light Insurance
The whole process was quick and easy
The whole process was quick and easy. I was always kept informed on the progress of my application. All members of staff who dealt with my application where polite and helpful cannot fault them at all
October 14, 2024
Unprompted review
Reply from Blue Light Insurance
Hi Matthew,
Thank you so much for your kind words.
We're so happy you were pleased with our service!
Please do let us know if we can be of any further help.
Blue Light Insurance.
Fantastic
From the first phone call through to finding the right policy for me.Blue light where fantastic. Nothing else need said.
October 7, 2024
Unprompted review
Reply from Blue Light Insurance
Hi Lee,
We are so happy to read that you found the process of setting up your insurance easy and we're glad that your advisor was able to fulfil all of your needs!
Thank you for taking the time to leave a review!
Blue Light Insurance
5 stars and highly recommended.
Thank you to Milo, Adriana & Giorgia.
No pressure from anyone, no constant phone calls and a life insurance product cheaper than the compare websites.
Milo kept all appointment times and was easy to talk to when asking/answering personal questions.
Very easy application process, quick and not stressful at all.
I would highly recommend.
October 11, 2024
Unprompted review
Reply from Blue Light Insurance
Hi Bridget,
Thank you so much for taking the time to leave such kind words, we really appreciate it!
Milo, always works really hard to ensure the best cover for his clients, so we're so glad that he was able to find you cover that best suited your needs!
If there is anything we can help with in the future then please let us know, we look forward to hopefully working with you again!
Blue Light Insurance
5 Star Customer Service!😊
Thank you to Ryan and Zoe for helping us find the right insurance that we needed. You made the process smooth and simple for us and were very helpful and keen to answer any questions we had. We would highly recommend Blue Light Insurance 😊
Eleanor and David
October 10, 2024
Unprompted review
Reply from Blue Light Insurance
Hi Eleanor,
Thanks for the detailed and thoughtful review - we're so glad you received a great service from Ryan & Zoe, they are great assets to the team!
Let us know if we can be of any further assistance and we look forward to helping you now and in the future.
Blue Light Insurance.
Great service
They were great to work with.
As an ex officer with an IOD it is hard to get anyone to offer insurance. The Blue light team took a considerable amount of time to both reassure me and the company about all the issues involved.
I would not waste time considering anybody else
October 10, 2024
Unprompted review
Reply from Blue Light Insurance
Hi Annon,
Wow!! Massive thank you for the great and honest review.
We're really glad we managed to help you and that our service was up to standard.
We look forward to looking after you into the future and continuing to make your cover stays suitable as your circumstances change and evolve!
You can contact us any time and we will be glad to help.
Blue Light Insurance
POLICY
Thank you to Milo and Hannah from Blue light for your assistance while we were looking for a policy. Your timely response, as well as guidance made the whole experience a more reassuring one. Thank you for all your help. If I could, I would rate your service 10 star and beyond 😊.
September 30, 2024
Unprompted review
Reply from Blue Light Insurance
Hi Alice,
Thanks for the review - we're glad you received a great service from Milo & Hannah, they really go the extra mile for their clients and it looks like you experienced that yourself!
Let us know if we can be of any further assistance and we look forward to helping you now and in the future.
Blue Light Insurance
Great service !
Great service !! Recently got some life and critical illness cover with blue light insurance they was really helpful and knowledgeable really happy with the service I received highly recommend
September 24, 2024
Unprompted review
Reply from Blue Light Insurance
Hi,
Thank you for your kind words.
We appreciate you taking the time to share your experience with us.
Please do let us know if we can be of any help.
Blue Light Insurance
Excellent
My partner and I took out a life insurance policy and I really could not have done it without their help. They were sensitive and compassionate. It can be very difficult going through the things needed to get a life insurance policy but they made it a lot less stressful/painful. They took into account our work with good understanding of what types of cover we would need and what would fit us best. Always good communication and strived to fit meetings around our schedules. I felt no pressure and felt they genuinely wanted to help us get the best policy that was in our budget.
September 27, 2024
Unprompted review
Reply from Blue Light Insurance
Hi Jenny,
Thank you for the great review and that you were happy with the service that we provided and we are happy that we managed to get you the cover you were looking for.
We look forward to hearing from you again in the future and please let us know if we can help with anything else.
Blue Light Insurance
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