Blue Light Insurance Reviews 

1,037
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 115 reviews, reviewers overwhelmingly had a great experience with this company, noting that advisors provide exceptional guidance throughout the entire insurance journey. Customers frequently praise the dedicated staff for being exceptionally helpful, patient, and deeply knowledgeable when explaining various life insurance policy options without applying any pushy sales tactics. Some people were satisfied with the flexible appointments, accommodating shift patterns, and smooth communication that completely removed stress from the entire application process. Consumers also noted that the helpful follow-up procedures, user-friendly digital platforms, and exceptionally timely responses made securing the right personal coverage completely straightforward and efficient.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing the team as consistently supportive, knowledgeable,... See more

Service

Users describe positive interactions with service, highlighting a seamless, straightforward process and... See more

Customer service

Customers expressed great satisfaction with the customer service team, frequently highlighting how... See more

User experience

Clients share positive opinions on user experience, highlighting how stress-free and smooth the entire... See more

Response time

Customers consistently note positive experiences with response time, highlighting that advisors and team... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Didn't have the smoothest journey getting insured. My first application was rejected outright by another provider, which was frustrating. Blue Light Insurance kept at it and found a policy that actual... See more

Company replied

Rated 5 out of 5 stars

I recently used Blue Light Insurance and couldn't be more impressed. From the start, the team took the time to understand exactly what I needed and presented options that were genuinely tailored to my... See more

Company replied

Rated 5 out of 5 stars

They were very good and helpful. All the advisors we spoke to responded rapidly, were friendly and professional. I would definitely recommend them. They helped find me life insurance when nobody else... See more

Company replied

Rated 5 out of 5 stars

Maria and Adriana have been most helpful in helping us understand and get the right policies in place/continue with current policies. Maria who i spoke to frequently has been so patient with me and ar... See more

Company replied


Company details

  1. Life Insurance Agency
  2. Insurance Agency
  3. Insurance Broker

About Blue Light Insurance

Written by the company

Blue Light Insurance Solutions specialises in providing personalised insurance advice to the NHS, Emergency Services, Armed Forces, Public Sector & Civil Service!

We offer the following products: Life Insurance, Critical Illness Insurance, Income Protection Insurance, Mortgage Protection & Private Medical Insurance!


Visit our website!

Or call a member of our friendly team on: 0800 270 0004 (lines open Mon - Fri: 9am - 6pm)


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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No recent history of asking for reviews

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4.9

All reviews

(1,037)

115 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Max and Hanna at Blue Light…

Max and Hanna at Blue Light insurance as always do an outstanding job helping with life and critical illness insurance for me and my family :)
Professional, kind, helpful and helped get exactly what we need

May 14, 2026
Unprompted review
Blue Light Insurance logo

Reply from Blue Light Insurance

Hi Kate

Lovely to read this review and thank you for taking the time to write it.

We are so happy that we have again, managed to provide you with a service that you are happy with and that we got you the cover that you were looking for, for you and your family.

Its always great to see clients coming back to use our services, I'm glad that Max & Hannah were able to meet your needs and expectations!

We look forward to looking after you now and into the future.

Blue Light Insurance.

Rated 5 out of 5 stars

Great experience

The advice and help provided was great by Maria, she kept in touch with us throughout and Adriana communicated everything to us once it was all set up. Thank you!

April 13, 2026
Unprompted review
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Reply from Blue Light Insurance

Hi Natalie,

Thanks for leaving us this review.

It's great to read that Maria and Adriana, provided you with a service that you were happy with and that they both communicated clearly and regularly with you through out the process and after.

You can contact us any time and we will be glad to help.

Blue Light Insurance

Rated 5 out of 5 stars

Insurance advice.

I contacted Ryan for advice on insurance and was given good clear advice he was very patient checked understanding and made sure everything was clear. I felt confident in his advice and once a product was agreed we were able to get it sorted very quickly. I would recommend based on the clear advice and good understanding of what was available.

April 29, 2026
Unprompted review
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Reply from Blue Light Insurance

Hi Matthew,

Wow, what a great review to read, thank you for writing this.

We are so happy that you found Ryan patient and that you felt confident in the advice that he provided to you, Ryan really goes out of his way for his clients and always wants to make them feel confident in their choice of cover.

If we can help with anything else in the future, then feel free to reach out to us.

Blue Light Insurance

Rated 5 out of 5 stars

Excellent

Very helpful, great advice. Not pushy at all but provided me with multiple options based around my needs.

April 30, 2026
Unprompted review
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Reply from Blue Light Insurance

Hi Kim,

Thank you for the review.

Its great to read this feedback, we do not like to make clients feel pushed into anything and to provide them with multiple options, so they can pick cover that feels right for them and their current situation and we are glad that we managed to get you cover that has met your needs.

We look forward to looking after you now and into the future.

Blue Light Insurance.

Rated 5 out of 5 stars

Excellent customer service

Blue light insurance has been so easy to deal with. Max recently contacted me to review our life insurance policy to make sure the policy still met our needs. It was a really simple process of answering some questions and I would recommend them to anyone.

May 6, 2026
Unprompted review
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Reply from Blue Light Insurance

Hi Danielle,

Thank you for leaving is this review.

Max really goes the extra mile for his clients, and we always to check in with our existing clients to make sure that their policies are current and still meet their needs.

If we can help with anything else in the future then please let us know,

Blue Light Insurance

Rated 5 out of 5 stars

Adriana was superb and sorted…

Adriana was superb and sorted everything for me.so knowledgeable. Thank you so much x

April 28, 2026
Unprompted review
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Reply from Blue Light Insurance

Hi Georgina.

What a lovely review to leave, thank you for writing this.

It's great to hear that Adriana provided you with a superb service and that you found her knowledgeable throughout.

If we can help with anything in the future, then please reach out to us.

Blue Light Insurance.

Rated 5 out of 5 stars

Blue light have been absolutely…

Blue light have been absolutely amazing, they have gone over and beyond

May 1, 2026
Unprompted review
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Reply from Blue Light Insurance

Hi Wendy,

Thank you for the review.

We are so pleased to see that you had an "amazing" experience with us, and our team always go above and beyond for their clients and I am glad that you felt this way too.

We look forward to helping you now and in the future.

Blue Light Insurance

Rated 5 out of 5 stars

Life Insurance…

Was taken through each step slowly and everything was explained well.

April 2, 2026
Unprompted review
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Reply from Blue Light Insurance

Hi Julie,

Thank you for leaving us this review.

We're so glad you found dealing with us was an easy (whilst remaining thorough) process.

It's really important to us we make the process easy, but don't cut corners in the process, so it's lovely to read your words here.

Blue Light Insurance

Rated 5 out of 5 stars

Well done ✅

We're very pleased with the life insurance we have. Adriana was most helpful kept us updated all the time, thank you for your hard work organising the insurance for us both

May 1, 2026
Unprompted review
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Reply from Blue Light Insurance

Hi Lisa,

Thank you for the review.

We are pleased that you were updated throughout the process by Adriana and that you found her services helpful, which resulted in you getting your cover in place.

If we can assist with anything else, then please let us know,

Blue Light Insurance

Rated 5 out of 5 stars

Seamless experience with Blue Light…

Seamless experience with Blue Light Money.

I’m very impressed with the service I received from Blue Light Money. Maria was my primary adviser and was incredibly helpful throughout the entire journey, making sure I understood all my options. Adriana was also instrumental in getting everything secured. Both were professional, friendly, and efficient. I’m so glad I had their help getting my policy in place!

April 27, 2026
Unprompted review
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Reply from Blue Light Insurance

Hi Chad,

Thank you for leaving us this detailed review.

Professional, friendly and efficient services is something that we pride ourselves on as a company and I am pleased that you received this from both Maria and Adriana.

We are glad that you got the right cover for you in place and we look forward assisting you now and in the future.

Blue Light Insurance

Rated 5 out of 5 stars

Brillianr Betual

brilliant from start to finish there is not a lot I can say that will not be 5* PLUS for the AMAZING Betul and her devotion to getting the right cover for me!

Betual went above and beyound to ensure we had time to talk and her manner on the phone was phenomenal!!!!!! She was not pushy and knew exactly what were the correct requirements were for my cover and also had an amazing knowledge of the companies she was using.
I was a hard customer as I knew little of what I really needed and I was HARD to track down!!!! But Betul was both professional and understanding!

CANNOT rate them and Betula highly enough.

April 20, 2026
Unprompted review
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Reply from Blue Light Insurance

Hi Bernadette,

Wow, what a review to read!

We are so happy that you felt that Betul provided you with a 5* plus service and that you never felt pressured into taking a policy.

Also that she took the time to make sure that she found the right company and cover for you!

Let us know if we can be of any further assistance and we look forward to helping you now and in the future.

Blue Light Insurance

Rated 5 out of 5 stars

Great experience with Blue Light…

Great experience with Blue Light Insurance again. Easy application process, their service was helpful and responsive and communication clear throughout. Highly recommend if you are looking for guidance on setting up a new policy or changing an existing one. Special thanks to Max and Hannah.

April 22, 2026
Unprompted review
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Reply from Blue Light Insurance

Hi Claire,

Thank you so much for leaving such a lovely review.

It really pleases me to read that you found the application process easy and you felt that the communication between you and the team was clear and constant throughout. Max and Hannah really go out of their way to make clients feel comfortable and happy with the policies that they have put in place.

You can contact us any time and we will be glad to help.

Blue Light Insurance.

Rated 5 out of 5 stars

Excellent service - highly recommend

Couldn’t be happier with service and advice I received from Ryan and Adriana. I felt informed right from the beginning and in control of deciding the level of cover that was right for me. I couldn’t be happier with how I was treated and the product I signed up to. Thanks for making this such an easy, positive experience.

April 9, 2026
Unprompted review
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Reply from Blue Light Insurance

Hi Charlene,

This is a great review to read, thank you for taking the time to write it.

We are delighted that you were happy with the service that Ryan and Adriana provided and felt informed during the whole process.

We like to make sure that clients are kept in the loop during the whole process and so that they feel comfortable and happy when we find the right product for them.

If you ever need to ask us a question, make changes to your cover, or discuss anything else - don't hesitate to get in touch.

Blue Light Insurance

Rated 5 out of 5 stars

Flexible and pragmatic service

Flexible and pragmatic service, working through various options to protect our family in various eventualities. We were incredibly impressed with the professional service and the competitive price for our life insurance plan. Would highly recommend

March 31, 2026
Unprompted review
Blue Light Insurance logo

Reply from Blue Light Insurance

Hi Kimberley,

WOW! what a great review to read.

Thank you so much for recommending us, and we are so pleased that we were able to offer you various options, which resulted in the right life insurance plan for you.

If you ever need to ask us a question, make changes to your cover, or discuss anything else - don't hesitate to get in touch.

Blue Light Insurance

Rated 5 out of 5 stars

Fantastic personal service

Fantastic personal service could not have been better. Very much appreciated a call bang on the arranged times.

April 7, 2026
Unprompted review
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Reply from Blue Light Insurance

Hi Shane,

Thank you for leaving such a great review.

We are so happy that you received "fantastic" customer service, we thrive to look after our clients and make sure that we contact you on the arranged call times.

Please do let us know if we can be of any further help.

Blue Light Insurance.

Rated 5 out of 5 stars

Good advice and always well explained

All options were well explained

March 30, 2026
Unprompted review
Blue Light Insurance logo

Reply from Blue Light Insurance

Hi Alyson,

Thanks for the review.

Its great to hear that all the options were well explained to you and that you were happy with the advice provided.

We look forward to looking after you now and into the future.

Blue Light Insurance

Rated 5 out of 5 stars

Very helpful & knowledgeable

Very helpful, knowledgeable and responsive. It's been very straightforward and they've found me a great deal.

April 2, 2026
Unprompted review
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Reply from Blue Light Insurance

Hi Daniel,

Thank you for leaving us this review.

We are so happy that you found the whole process straightforward and that we managed to get you a great deal.

Let us know if we can be of any further assistance and we look forward to helping in the future.

Blue Light Insurance

Rated 5 out of 5 stars

Excellent service

Excellent service, very professional service, kind and caring, very efficient. Thank you

April 1, 2026
Unprompted review
Blue Light Insurance logo

Reply from Blue Light Insurance

Hi Melanie,

Thank you for leaving us a review.

I'm glad we were able to meet your expectations!

Please do let us know if we can be of any further help.

Blue Light Insurance

Rated 5 out of 5 stars

From start to finish the whole process…

From start to finish the whole process of purchasing a life insurance policy was quick and simple.

Ryan and Adriana have been particularly supportive in getting this all sorted and cleared in good time.

I would strongly recommend the team for all future policy enquiries.

April 1, 2026
Unprompted review
Blue Light Insurance logo

Reply from Blue Light Insurance

Hi Rob,

Thanks for leaving such a lovely review.

Its great to hear that you found the whole process quick and simple, and that Adriana and Ryan gave you all the support needed to get the cover in place. They really go the extra mile for their clients and it looks like you experienced that yourself.

If there is anything else we can help you with in the future please let us know, we look forward to working with you again.

Blue Light Insurance

Rated 5 out of 5 stars

Great service and provides tailored…

Great service and provides tailored quotes based on individual's needs.

March 30, 2026
Unprompted review
Blue Light Insurance logo

Reply from Blue Light Insurance

Hi Arun,

Thank you for leaving us this review.

We are glad to hear that you were provided with great service. We understand that everyone's situations and needs are different, so we tailor the quotes, so that they are best suited to each individual, providing you with the best cover for your current situation.

We look forward to working with you again in the future!

Blue Light Insurance

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