Blue Nile Reviews 1,500

I had such a wonderful experience and would highly recommend Blue Nile to anyone looking to buy a quality piece of jewelry. The customer service was top notch. I was able to chat live with an expert and get immediate assistance for accurate sizing information. I even had to return my first ring and that experience was also excellent. 5+ stars!

I am writing to report a very concerning experience with my recent diamond purchases through Blue Nile.
My first order was for a 1.06 carat diamond, which I arranged to pick up in-store. During the appointment, the staff attempted to locate the GIA inscription on the diamond but were unable to find it, even after several hours of inspection.
Due to this issue, I agreed to replace the stone with a larger 1.21 carat diamond. However, the same problem occurred again. During the second visit, I agreed to return to the store after the staff made calls to confirm the location of the inscription on the diamond. Despite this additional effort and follow-up, the staff still could not locate any inscription on the stone, even though the accompanying certificate indicates that it should be inscribed.
This repeated issue has significantly impacted my confidence in the accuracy and quality assurance of the products I received. At this point, I am requesting a clear explanation for why the GIA inscriptions could not be found on either diamond, as well as verification of the authenticity of both stones.
I would appreciate a prompt response addressing the following:
Confirmation that both diamonds match their respective GIA certificates
An explanation for the missing inscriptions
Independent verification of the stones’ authenticity
The steps Blue Nile will take to resolve this issue
Given the seriousness of this matter, I am seeking a resolution as soon as possible.

The representative that I worked with was very helpful and took great care of us picking out an engagement ring

Received ring and after 3 days a diamond fell out. Had to return for repairs. Really disappointed and makes me wonder of the overall quality of the ring.

Received an update. Inspection of the ring is taking 3-4 weeks and the repair turnaround time is 4-6 weeks. This is an almost $30k ring. Very frustrating.

I purchased diamond earrings and the backs never worked. My studs kept falling out. I tried endlessly to get them to replace them. When I finally got someone to call me they said it would cost $800 to fix it. I explained they were always insecure and never worked. The answer I got was- we buy in bulk and customer service isn’t our thing. I will never buy anything from them again!

Wonderful experience for the Second time. Amazing work and piece of Jewelry.
Quality exceptional

Customer service, quick shipping, had to ship it back immediately for a size change, and they made it right, and received the replacement within 2 weeks.

Stay away, there are way better places to purchase jewellry. I bought diamond studs, within a few months the back fell apart, and they offered no help even though they say lifetime warranty, it's a complete lie. they are rude, products is crap and I will never shop there an ensure no one else does either.

It was a family affair. We are so grateful to Michelle's patience and expertise in helping me find my pieces. Love that we have a showroom close to us! Definitely recommend Blue Nile in Paramus!

The service and hospitality of the sales person.

First, it's hard to buy expensive bridal rings online. Customer service assured me I could try it and return it within 30 days. After a couple weeks I returned one ring and was told it showed heavy wear so the return was denied. How does a platinum ring show heavy wear in a couple of weeks? They also said there is prong wear- on a ring thats only a couple weeks old? Makes you wonder if they are shipping out used jewelry and then using that to deny returns. As an aside- the sapphires they use are really poor quality- dark and inky- not at all whats shown online which of course is non returnable due to engraving. But, my biggest issue is that I have zero trust in this company because their agents tell you one thing but they don't actually stand behind it. No one wants to look at their hand and be reminded of the shady company that made an important purchase gross. Well made platinum rings don't simply heavily wear from being on a finger a couple hours a day over a 2.5 week period. That's either terrible quality or terrible business practices. Update: was ultimately refunded but trust in this company is gone which is a bummer cause I would preferred an exact match for the 2nd 1 carat anniversary band.

Great experience in the website, very complete and user-friendly. The delivery was earlier than expected and everything went well. The quality of the presentation and the ring (diamond and setting) was top notch. Excellent experience overall.

Excellent options to choose from. Fast shipping. Highly recommend. Easily found the gift I was looking for. Secure checkout.

The purchase experience was traditional, fine. Shipping was quick. I was happy with the items I purchased for our anniversary. However, the bracelet I selected had a defect with the clasp. 2 days after giving it to my wife, the bracelet came undone and fell off her wrist during normal use. We backtracked for hours and never found it. Do better than me, make certain you read the reviews on the item you select!

Blue Nile consistently delivers excellent customer service. The staff is always helpful, responsive, and genuinely attentive to my needs. Every interaction has been smooth and efficient, and I always feel well taken care of. Highly recommend working with their team!

Spent $4,500 on an engagement ring that had a socket twist up and out of place after only 3 months of wear. Extremely disappointed in a company that has such (unwarranted) good reviews. Take your money elsewhere!!!!! It's not worth the disappointment of poor quality or the cost they'll charge you to fix their mistake.

Incredibly helpful and attentive even though my purchases were not high dollar. Kassandra was exactly what I always hope for when dealing with any company. Personal service at its best.

I needed to return the item to have the band changed. I was given conflicting information and needed to keep following up. The process was beyond frustrating.

My wife absolutely loves the bracelet. When writing this review I asked her "did we like it?" And her only reply was "10/10 I love it"