Blue Nile Reviews 1,500

They accepted my ring for a repair, literally cut it in half, and then sent it back and said they couldn't repair it since they don't carry that model anymore. This also took 4 months for them to do (was supposed to be 6 weeks). An absolute shit show. Do not waste your time or money.

Response to Blue Nile's comment: to be clear, when I brought you my ring, it was in one piece. If your answer was "we can't fix it" and you returned it, that would have been fine. My issue is that you CUT IT IN TWO PIECES and then offered to sell me a new one.

Beautiful ring, great value, fast shipping.

Over the course of several months I viewed a number of diamonds, both natural and lab grown, as well as a number of platinum settings. The interactive and compare features let me view tens of different diamonds of all shapes and sizes in different settings that really gave me the guidance and virtual assistance I needed to select and acquire the perfect very excellent diamond ring for my doll. She is as happy and delighted as I hoped she'd be. Thanks, Bile Nile!

The tennis bracelet I ordered had a small defect so I wanted to return it. Blue Nile made the process simple and efficient. The customer service reps were extremely courteous and professional.

1. First ordered a ring sizing kit (never received it) ordered another after 3 weeks also never received it.
2. Ordered a ring without the ring sizing kit and asked support for help and gave them exact dimensions of a similar Cartier ring my fiancee wears. The blue nile one was too big size so will need to resize it…
3. Shipping with ups was terrible paid for customs and they didn’t want to release the ring, no help whatsoever from blue nile and ups support sucks aswell.

For a 8k ring i would excpect a better experience, if online shops with products for 50€ can offer amazing experience how can a company doing billions not.

Michelle Jiang Is exceptional and made our experience so memorable and rewarding choosing an engagement ring. We will be back for the wedding bands.

Blue Niles management is great. System is follow through thoroughly. Everything is delivered as expected, as they promised. The quality meets my expectation and satisfaction! Everything is going through smoothly and Has no hazzles or trouble.
Thanks!

Ordered a pair of diamond earrings. They look amazing. Slight problems: (1) delivery date moved back twice, eventually delivered about 1 week later than originally estimated, (2) I accepted an offer from Blue Nile on my American Express Platinum card. In spite of meeting all requirements (as per AmEx agent), I have not received the credit from Blue Nile in the 5 weeks since placing the order.

On March 26 Blue Nile replied to my review and stated that someone from Customer Service would contact me regarding my issue. No contact has been made as of today.
Update: April 8, still no contact by Customer Service, I I finally received the value of the Blue Nile offer through my AmEx Platinum card. Better late than never.

I’m really disappointed with Blue Nile. My wife and I bought our wedding rings about a year ago, and I chose a tungsten band that was supposed to be very durable. We also paid for a 3 year extended care plan and have the receipt.
When my ring chipped, I went in expecting help. Instead, I was told the warranty had been canceled and refunded because of some internal IT issue.
Customer service was no help at all. The manager didn’t try to fix anything or take responsibility. It’s frustrating because the ring was only $250, and they still refused to repair or replace it.
I trusted them with something meaningful, and we won’t be shopping with them again.

I purchased an engagement ring that cost over $10,000 from Blue Nile and it was one of the worst mistakes of my life. To explain the 2.5 month ordeal would take too long, so I'll summarize the best I can. The craftsmanship of the engagement ring I purchased was pathetic. The ring had to be returned 2 times to correct the issue, and as I type this I still don't know if the repair is being done properly and it will need to be sent back a third time! The customer service has been mediocre at best. And if all that isn't horrible enough, I could not propose on the date I wanted to and the trip I planned for the proposal was ruined. I will never purchase another thing from this awful business and will make a point to share my opinion with anyone who will listen. And finally, if you don't learn from my mistake and purchase something from Blue Nile, I wish you the best of luck, as you'll need it.

AND regarding your reply, I did not "work with you" regarding the repair, I was forced to put up with your incompetence. Because...... if I didn't, I'd be stuck giving my girlfriend a defective (for lack of a better word) looking engagement ring. In addition, you did not make "improvements" to the ring. You "fixed" your mistake.......and it took three (yes 3) tries to get it correct. You people are a nightmare!! And good attempt at putting a spin on my complaint, so to make you look less guilty of being a bunch of screw-ups. Oh, and regarding your statement "If there is anything further, we can do to assist you, please let us know", there is.........You can reimburse me financially for the planned trip that you ruined, where I planned on proposing to my girlfriend. Which I could not do, as the ring had to be returned to you for repair and was not finished before we left! I think we're done talking at this point. Take care!

Nice ring, exactly as pictured and described by others.

I bought 2 cross necklaces and the chain broke on both within 2 weeks.

Great experience. Good prices with quality products

Simple, easy, and succinct. Ordered the free(!!!) plastic sizers, got them in a few weeks. Figured out my fiancee and I's ring sizes, ordered those sizes, they fit like a dream.

I had an amazing experience working with Mark K.
Mark was very knowledgeable, took his time to explain the difference with the various styles of wedding bands my fiancé and I were looking to purchase. Mark was very thorough. In so much, I knew my ring size and his words to me were “ Let me just check again to make sure of the accuracy”. That small attention to detail wad important to me. Mark thank you for being helpful and kind.

The bracelets were perfect and a great success in the three people I gifted with them. Thank you.

The salesperson was excellent. She took alot of time to answer questions and was patient as well.

Outstanding customer service helping me get the right ring. Timely response to all my inquiries and updates until my ring shipped. Amazing communication

The store manager is a great help !

My fiance purchased my engagement ring which needed to be resized and came back beautifully.
We then purchased our wedding bands on November 22nd. I purchased (2) bands for myself and (1) for my fiance. He was sized in store and when his came in, it was way too big. He was measured again and we sent his ring back to be resized. My (2) bands were sent back to be soldered together.
We were notified that the rings had arrived and drove the hour to pick them up on February 14th. Mine in fact, had not arrived and they could not give me a status or estimate of arrival. My fiance's ring was once again - too big. He was measured a THIRD time but we could not have his ring resized - we were told we had to return his ring and purchase another. We were told we would be credited in "a few" business days.

We were notified that the rings came in and went to pick them up on March 4th. Finally, his ring fit and my 2 bands were there as well. This process took OVER 3 MONTHS since ordering in November.
As of today (March 11, 2026) - the credit for the returned ring has still not hit my credit card, nearly one month after the return was made. This is unacceptable. I have been in touch with the retail store several times - which has consisted of me emailing and calling and asking for follow up. This has turned what should be a happy and exciting experience into frustration and disappointment. I love my engagement ring and wish my following experiences mirrored my initial experience. The process was so great and seamless which prompted us to purchase our wedding bands from the same location.

It should not have taken (3) attempts for my fiance to be sized properly. I should not have been told that my rings were in store and ready for pick up when they were not. And it should not take (3) weeks and counting to be refunded for a product that has been returned.