Blue Nile Reviews 1,500

The diamonds in the ring I ordered were very small. I promptly returned the ring and have been waiting almost a month for my refund.

The item I ordered was poorly designed. It literally pinched and hurt my earlobe. Return order initiation was unnecessarilty difficult and unhelpful. After chatting and speaking with multiple agent and they finally sent me return label. The item has been returned and delivered to return address more than two weeks ago. They still have neither notified me of return process or issued a refund. It was a horrible expereince.

The service was extremely professional, and the ring we received was exquisite. We were happy with the overall experience and would highly recommend Blue Nile.

The ring did not fit after being sized for finance

We had a terrible customer service experience. The associate helping was very rude, uninterested and not well versed with the product.
She was irritated to answer even the basic questions and many times gave us completely wrong information about the metal type and size.
Even when the product was shipped to the store, we never received any updates on the pickup schedule.
This was supposed to be once in a lifetime wedding ring purchase and sadly we were left with a poor taste in mouth with Blue Nile.

Blue Nile is too careless with your money considering they sell many products over $1000. We bought a very expensive pair of earrings as a birthday present and were charged immediately even though the earrings took over 4 weeks to ship (missing the birthday by the way). We decided not to keep the earrings and returned them within the 30 day period. Now it's been almost 4 weeks since the return has been received and still no refund. So we're going on 3 months of loaning BN more than $1000 without any product. I will not trust Blue Nile with my money again.

The return processing time is ridiculous. I ordered 1 carst in and out hoops they were smaller than described so I ordered 2 carats ones and sent the 1 carat back over two weeks ago, still waiting for my refund

A real value. Rep was ery helpful.

The person helping my wife listened to what she wanted and quickly showed her the options that matched her objectives. As a result she got exactly what she wanted and is very happy.

Stunning Ring! Absolutely beautiful! Very pleased with purchase!

It was an excellent experience. I recommend Blue Nile highly. The ring I purchased as a gift to myself is absolutely gorgeous. The delivery was perfect. And everything comes with an appraisal.

I had to return the first pair I bought (my wife didn’t like the shape I picked out) and customer service was very helpful. My wife loved the earrings the second time around.

decided on ring return, ( February 6 ) looked but never left the store. It has now been over 4 weeks and no refund or even corespondence other than my two calls .
Hard feel good about everything much less recommend
to anyone else.
Sales people were awesome

The color of the sapphires for the earrings is so dark it looks like onyx.

Excellent selections, pricing & customer service . Keep up the great work !!

Remarkable product and extremely good value for the price.

Order ring was to large so sent back for exchange still waiting on the new one! Wish it didn’t take a long for the exchange process!

Swift delivery and exceptional quality!

Very poor quality and customer service is nonexistent. My husband purchased diamond hoops for me, but one earring kept falling off due to a poor latching mechanism. I sent them back to be repaired or replaced 2 months ago. I checked with the storefront where the manager said it would only be a few weeks as the company would more than likely just send me a new pair. After several weeks, I questioned the store manager 4 more times, and he said it was out of their hands now. I called customer service and was assured I would receive a call within the day. NOTHING! - I called yet again and received no callback. I needed my earrings for a special occasion, and now I have nothing except the "we are processing your order" email from 2 weeks ago. Do not purchase anyting from Blue Nile as the jewelery may be nice BUT the Customer Service is NOT