Bluesuntree Reviews 

2,029
TrustScore 3.5 out of 5

3.7

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Rated 5 out of 5 stars

Third lighting product from Bluesuntree as always, prompt delivery of a well packaged item. The light is as described with a sturdy metal like shade. The light is diffused nicely giving a not too bri... See more

Company replied

Rated 4 out of 5 stars

Lovely chairs ( wishbone chairs) and quality only criticism is that there is no weekend delivery ! Hence had to take time off work to take the order. Please can you change this , John Lewis and other... See more

Company replied

Rated 5 out of 5 stars

Helpful friendly team . Great showroom . Unusual stylish modern design furniture and accessories. Quality product. Easy hassle free shopping. My 1st choice of place to shop for interior design. Very h... See more

Company details

  1. Furniture Store

Information provided by various external sources

Bluesuntree source, design and retail affordable, inspirational, well-crafted products: furniture, lighting and accessories - everything for the design conscious consumer. Taking inspiration from the best of mid-century designs, to meet today’s contemporary living requirements; we pride ourselves on delivering unique products for your home.


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3.7

Average

TrustScore 3.5 out of 5

2K reviews

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3.7

All reviews

(2,029)

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Rated 5 out of 5 stars

Arrived very quickly

Arrived very quickly, exactly as described.
The chair is very comfortable and exactly what we were looking for

April 10, 2019
Unprompted review
Bluesuntree logo

Reply from Bluesuntree

Hi Hilary,

Thank you for your review.

We are pleased to hear that you are happy with your chair and the delivery service received.

Kind regards

BlueSunTree

Rated 1 out of 5 stars

DAMAGED ITEMS

DAMAGED ITEMS - TWICE !!!
1ST DELIVERY CRACKED DRAW
2ND DELIVERY - MISSING PARTS AND DESK LOOKS LIKE A RETURNS ITEM AND PACKING WAS BROKEN AND PARTS BAG SPLIT OPEN.

THEY SAY HAVE A QUALITY TEAM CHECKING ITEMS BEFORE THEY ARE DESPATCHED BUT I THINK THAT TEAM ARE ARE ON CONSTANT LUNCH BREAK AS THEY CLEARLY ARE NOT CHECKING THE QUALITY OF THE ITEM.

April 10, 2019
Unprompted review
Bluesuntree logo

Reply from Bluesuntree

Hi Clare,

We are sorry to see that you have taken time to post a 1 star review regarding your experience. We have looked into this matter and can see that there was an issue with your 1st delivery.

A second item was despatched which please be assured was checked before departure. Our packing team also added further packaging as an additional precaution. This action was explained to you via email and should explain why the packaging looked disturbed.

We are disappointed to hear of a further issue regarding the parts bag but are convinced this left us secure condition. Nevertheless our after-sales team immediately responded to this and despatched you the items you required the same day.

Whilst issues like this are very rare we hope that our response demonstrates our commitment to any issues which may arise after sale.

Kind regards

Bluesuntree.

Rated 3 out of 5 stars

Product was damaged on arrival.

April 5, 2019
Unprompted review
Bluesuntree logo

Reply from Bluesuntree

Hi Lee,

We are sorry to hear that your side table arrived damaged. We have looked into this further and can see that you have been in touch with our after-sales team and this has been resolved for you.

Kind regards

Bluesuntree.

Rated 5 out of 5 stars

Very good experience!

Everything was perfect from the order to the delivery in France. Good product, better than expected! So, I strongly recommend this site

April 1, 2019
Unprompted review
Bluesuntree logo

Reply from Bluesuntree

Hi Sissi,

Thank you for your feedback.

We are delighted to hear this and hope to hear from you again soon.

Kind regards

Bluesuntree.

Rated 1 out of 5 stars

1st delivery without notice

1st delivery without notice
2nd delivery not delivered before 12am, leave for nothing that I had to deliver elsewhere and I had to rent a truck while I paid more than 400 € shipping cost

March 29, 2019
Unprompted review
Rated 5 out of 5 stars

Very good product

Very good product. Easy to assemble. Looks great and delivery of item went smoothly.

March 29, 2019
Unprompted review
Bluesuntree logo

Reply from Bluesuntree

Hi Elspeth,

Thank you for taking the time out to leave us a review.

We are ever so pleased to hear this, we love the Ellwood Desk.

Kind regards

Bluesuntree.

Rated 4 out of 5 stars

Good company with stylish furniture.

Good company with stylish furniture,

I have been furnishing luxury holiday apartments and my main residence with products from Bluesuntree over the past 5 years.

March 29, 2019
Unprompted review
Bluesuntree logo

Reply from Bluesuntree

Hi Keith,

Thank you for your feedback.

We are delighted to hear this, thank you for being a loyal customer.

Kind regards

BlueSunTree

Rated 4 out of 5 stars

Delivery info was fine

Delivery info was fine, all on time. Lamp was larger than I expected - I should have checked dimensions of shade - much bigger than the original Artemide desk lamp of which it was a copy.....my fault though.

March 15, 2019
Unprompted review
Bluesuntree logo

Reply from Bluesuntree

Hi Patrick,

Thank you for your review.

We are happy to hear that the delivery was okay for you.

Kind regards

BlueSunTree.

Rated 5 out of 5 stars

Excellent !

Yes, I recommend your company ! We are always satisfied for furnitures and delivery.

March 15, 2019
Unprompted review
Bluesuntree logo

Reply from Bluesuntree

Hi Christine,

Thank you for wonderful feedback.

We are delighted to hear this.

Kind regards

BlueSunTree.

Rated 5 out of 5 stars

Great products

Great products, good value and outstanding customer service. Even the deivery service was first class!

March 14, 2019
Unprompted review
Bluesuntree logo

Reply from Bluesuntree

Hi Michael,

Thank you for lovely feedback.

We are ever so pleased to hear that you are happy with the customer service received, we will be sure to forward this on.

Kind regards

BlueSunTree.

Rated 5 out of 5 stars

I made both time a very good…

I made both time a very good experience.
If you have a question, people answer very quickly.

I received the order 5 days after I orderd, and I live in Vienna.
Just perfect.

March 11, 2019
Unprompted review
Bluesuntree logo

Reply from Bluesuntree

Hi Helga,

Thank you for your lovely review.

We are pleased to hear that you are happy with your order and customer service received.

Kind regards

BlueSunTree.

Rated 5 out of 5 stars

Excellent service and design

March 11, 2019
Unprompted review
Bluesuntree logo

Reply from Bluesuntree

Hi Uxue,

Thank you for your feedback.

We are happy to hear this, we love the design of these pendants too.

Kind regards

BlueSunTree.

Rated 2 out of 5 stars

Good look, cracked drawer

Loved the look of the table and initially pleased. The table was expensive so expected only the best quality at that price. However, I found that one of the drawers had cracks throughout it which was shocking. Not happy with that and would expect a replacement drawer. I would share a photo of it but can't seem to upload a photo on this website...

March 7, 2019
Unprompted review
Bluesuntree logo

Reply from Bluesuntree

Hi Gavin,

We were sorry that you did not contact us directly so we had the chance to sort this matter out for you as the first we heard of your problem was the two star review on TrustPilot.

We have a great after sales department who will be able to assist on this. Again we do apologise for this and a member of the team will be in touch with you shortly.

Kind regards

BlueSunTree

Rated 4 out of 5 stars

Very good product

Very good product, so happy with the lights. The only reason not giving 5 starts was the cost of delivery to ROI.

March 1, 2019
Unprompted review
Rated 1 out of 5 stars

CARRIAGE IS EXPENSIVE & YOU WILL PAY FOR RETURN CARRIAGE ALSO IF THE ITEM DOESN'T SUIT YOUR NEEDS

I bought 2 bar stools. Total product cost £120 plus delivery was expensive at £30. When they arrived they were not what I expected and I wanted to return. I then paid the return carriage and that was another £45. So total carriage charges £75 v product cost of £120. I am still waiting, 1 week later for my £45 refund. So I paid £75 and have nothing but carriage each way. Don’t buy from BlueSuntree unless you have seen the item in their warehouse then you will be confident that it is exactly what you want. I don’t think it’s good service for the customer to pay carriage on returns as well as initial delivery. Considering Bluesuntree is primarily a web based company.( By comparison I bought similar stools from a similar company and carriage for 2 stools was £15 and returns were free ). I would never buy from Bluesuntree again unless I could get to their warehouse in Leicester and physically view the item. Just be careful. This policy is in their small print but in hindsight I think its too risky if the items arrives and doesn't fit your needs, then you have paid high carriage both ways. I cannot imaging what the carriage would be for a large sofa and then if you didn't like it in the space it would be cheaper to eBay it rather than return. Learn from my error.

February 24, 2019
Unprompted review
Rated 5 out of 5 stars

Have used this site on a few occasions

Have used this site on a few occasions. There were no issues and chairs looked like they did on the screen. Have already recommended. Shipping perhaps a bit dear but overall no complaints.

February 24, 2019
Unprompted review
Bluesuntree logo

Reply from Bluesuntree

Hi Emmon,

Thank you for your review.

We are pleased to hear that you are happy with your chairs, Thanks for being a loyal customer.

Kind regards

BlueSunTree

Rated 4 out of 5 stars

Timely delivery

Timely delivery, packaged well. The only complaint is that some of the wood was not prepped to receive the fastener. It was not a major structural issue to hold up a heavy desk, so it is not a big deal. All in all, the quality of the desk is 5 star.

February 22, 2019
Unprompted review
Bluesuntree logo

Reply from Bluesuntree

Hi Thomas,

Thanks for your feedback.

We will forward this onto the relevent department, please to hear you are happy with the quality of the desk.

Kind regards

Bluesuntree.

Rated 5 out of 5 stars

Patsy from client support was excellent…

Patsy from client support was excellent ;)
The table I ordered came as I expected.

February 22, 2019
Unprompted review
Bluesuntree logo

Reply from Bluesuntree

Hi Maria,

We are ever so delighted to hear this and pleased to hear Patsy was able to help in selecting the table for you.

Hope we can tempt you again soon.

Kind regards,

Bluesuntree.

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