Blue Tit Reviews 260

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 33 reviews, reviewers overwhelmingly had a great experience with this company, often praising the staff for their incredible talent and ability to understand exactly what customers want, leading to amazing and consistently complimented results. Many highlight the welcoming and friendly atmosphere of the salons, with some enjoying thoughtful touches like drinks and snacks, making their visits very pleasant. Customers consistently report being happy and transformed after their appointments, appreciating the professional and caring approach of the stylists, who often provide excellent consultations and make helpful suggestions. However, some people were dissatisfied with their color services, experiencing results like harsh root demarcation, uneven highlights, or hair that felt damaged and like straw. A few other people also felt that the salon did not take responsibility for issues caused by trainee stylists, leading to significant disappointment and additional costs to fix the problems. There was also an instance where a customer was left alone with wet hair for an extended period, leading them to leave without service.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers praising individual stylists for their... See more

Service

Users describe positive interactions with service, often highlighting the professionalism and attentiveness... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the fantastic finish that grows out... See more

User experience

Reviewers mention positive feedback about user experience, with many customers expressing satisfaction with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Louisa at the Leyton Blue Tit Salon is INCREDIBLE. She listens and knows exactly what I want, always amazing results which I constantly get compliments on, even when I am due an appointment. She has c... See more

Company replied

Rated 5 out of 5 stars

I had the best experience with Bradley of Blue Tit Brixton. Such a lovely man who took a huge amount of time to consult and suggest but he was not remotely pushy. I trusted him throughout and I can ho... See more

Company replied

Rated 5 out of 5 stars

I have been having my hair cut by Pabina for a few years and she is absolutely amazing, talented and lovely person. Always happy and transformed afterwards. Everyone in the salon is very friendly and... See more

Company replied

Rated 5 out of 5 stars

I visit the Brixton branch of Blue Tit every two weeks for a root tint, and I’m always looked after by one of the talented assistants. I started with Jada, then Katie (both brilliant… and then the... See more

Company replied


Company details

  1. Hair Salon

Written by the company

Blue Tit salons are for the sustainably conscious; we care about our clients and our planet alike, believing that our environment must be respected and that it can be without compromising on quality. We are reliable, friendly, and forward-thinking, and with our talented team, offer cuts, colours and tailor-made treatments in London, hosting our clients in beautifully designed, individually unique spaces.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

260 reviews

5-star
4-star
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1-star

Replied to 80% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

Awful balayage, hair destroyed with excessive bleach, very expensive mistake

I never write reviews but felt compelled to as I’m on a long journey to getting my hair back to health after my visit to Blue Tit Woolwich. I went in with 100% virgin natural hair after growing out previous highlights, so was a blank canvas (a few years to get to this so was a big deal and was so excited for this appointment). Was dying to feel shiny and new with a luscious new do :(

I had balayage but the outcome was dry damaged ruined hair that I’ve been getting cut shorter and shorter elsewhere in a bid to get rid of all the damage (literally from a couple inches down needs to be cut out as so frazzled from excessive bleach used and I think left on for far too long, crazy as I was the only one in the salon so not like they were busy).

From hair below my shoulders, I now have a very short bob which I can hardly tie back, but had to have so much cut off to tackle how bad it was left. I spent hundreds and am gutted it turned out how it did. In hindsight I also wonder why my hair was being brushed while it had bleach in it at the basin?!

I have spent a small fortune in trips to a hairdresser since so all in all a very expensive mistake and long journey to grow my hair back :(

My new hairdresser doesn’t understand what kind of balayage was done as it was applied so poorly.

September 25, 2024
Unprompted review
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Reply from Blue Tit

Hi there, thank you for sharing feedback regarding your recent experience at our Woolwich salon. We are so sorry to hear that this was not a positive one. We'd love to discuss this further, with the hope to provide a resolution. If you could contact us at customerservice@bluetitlondon.com, a member of our team will be in touch ASAP. Kind regards, BT

Rated 5 out of 5 stars

Stunning full head balayage

Had a really beautiful full head balayage, at Bluetit Academy, in Clapton yesterday, by Katie. Katie, thank you so much, you did an amazing job and the brillant Rease, who cut my hair a couple of weeks ago! ❤️

January 29, 2025
Unprompted review
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Reply from Blue Tit

Hi Harriet! Thank you for the lovely review! We’re so glad you loved your balayage with Katie and your cut with Reece. We appreciate your kind words and hope to see you again soon! BT

Rated 5 out of 5 stars

Leanne is so professional &…

Leanne is so professional & knowledgeable! I only trust Leanne with my hair. I look forward to my appointment always and make sure you book in advance because she’s booked up (because she’s the best)

January 13, 2025
Unprompted review
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Reply from Blue Tit

Hi Delaney, Thank you so much for the kind review! We are happy to hear you had a great experience with Leanne. We look forward to seeing you again soon! BT

Rated 5 out of 5 stars

Blue Tit is my go to salon because my…

Blue Tit is my go to salon because my stylist of 10 years works there, I wouldn’t get my hair cut by anyone else. Reece is simply the best! I have to mention the assistant Cal who has washed my hair a few times, his head massages are sensational.

October 30, 2024
Unprompted review
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Reply from Blue Tit

Thank you so much for your kind review Priya! We’re so pleased to hear that you had a great service, and that you continue to enjoy your experience at BT. Looking forward to welcoming you back for your next appointment! BT

Rated 5 out of 5 stars

George at Brixton ⭐️⭐️⭐️⭐️⭐️

I’ve been lucky enough to go to so many great London salons; John Frieda, Trevor Sorbie, Daniel Hersheson etc and more local Brixton ones like Myla and Davies and Aitch but no one compares to the incredible George at Brixton Blue Tit. He gave so much consideration to what would suit my face and hair type. A real master and I felt so looked after. Great hair cut, felt transformed but in a way that enhanced my personal style rather than a harsh change. Thank you George 💗

August 30, 2024
Unprompted review
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Reply from Blue Tit

Thank you for your review! We’re pleased to hear that George provided such a thoughtful and transformative experience. It’s wonderful to know that you felt well taken care of and that your haircut enhanced your personal style. We look forward to seeing you again soon! BT

Rated 1 out of 5 stars

I am a little disappointed as I was…

I am a little disappointed as I was booked in with a junior stylist Tom (Dalston) and he cancelled my appointment an hour before I was due for a cut and colour. It was a Friday and I had taken the afternoon off, I had also taken time out to go for the necessary allergy test two days prior. I then tried to reschedule with him and he aired my message. Not the most professional for someone who is starting their hair stylist career.

July 26, 2024
Unprompted review
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Reply from Blue Tit

Hi Kim, we are very sorry to hear that your appointment was cancelled and would love to discuss this further, with the hope to find a resolution. Please contact us on customerservice@bluetitlondon.com. Kindest, BT

Rated 5 out of 5 stars

Sinem at Blue Tit is a brilliant…

Sinem at Blue Tit is a brilliant stylist! I have been having my hair done by her for the best part of a decade and always leave the salon feeling amazing and so happy with my highlights!

September 11, 2023
Unprompted review
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Reply from Blue Tit

We are so pleased that you’ve been visiting Sinem for a decade now and that her highlights always leave you feeling amazing. Thank you for your wonderful loyalty to Blue Tit—we look forward to seeing you for many more years to come, BT

Rated 5 out of 5 stars

Maisie at Blue Tit is absolutely…

Maisie at Blue Tit is absolutely fantastic! I left with the best haircut of my life! She`s really friendly and approachable and gives the best head massage I've ever had! Kudos to you Maisie

May 23, 2024
Unprompted review
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Reply from Blue Tit

Thank you so much for your lovely review, Maisie - we really appreciate it. We are so pleased to hear you had such a great experience. Come back and see us again soon! BT

Rated 5 out of 5 stars

Absolutely fantastic restyling by…

Absolutely fantastic restyling by Roland at the Dalston salon! I finally worked up the courage to go from long hair to a pixie and Roland was supportive from the get go! He followed my references really closely and I walked out with the pixie I’d been dreaming of. Thank you!

April 8, 2024
Unprompted review
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Reply from Blue Tit

Thank you for the lovely review - we really appreciate it and are so pleased to hear it! We hope to see you again soon :) BT

Rated 5 out of 5 stars

Visited Dalston branch and had a…

Visited Dalston branch and had a beautiful hair cut and and nice scalp massage by Morgan Smith. She was very thorough and detail oriented. Definitely will be back for a colour too. 5 star experience.

March 26, 2024
Unprompted review
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Reply from Blue Tit

We are so pleased you had such a great experience at our Dalston salon! Morgan is known for being incredibly thorough, and we’re really happy you enjoyed that scalp massage. It’s brilliant to hear you’ll be back for colour—we look forward to seeing you again soon, BT

Rated 5 out of 5 stars

Michael at Brixton is phenomenal...

I recently went to Blue Tit Brixton, and had the Hair Therapy Treatment with Michael... I've never had a treatment on my hair, and I'm so happy I did. Michael is full of knowledge and explained every part of the process to me. It was super relaxing, and a real treat. Michael always goes above and beyond in terms of customer experience, and he is super friendly.
I have super fragile hair for several reasons, and Michael took the time to look after me, and even ensured his assistant was gentle with my hair. The treatment itself completely transformed the health of my hair, it honestly has never looked so good, I will deffo be getting it regularly. It really helps that Michael is fantastic with all hair types, but especially textured/curly hair - he styles my hair wonderfully, and I am always ecstatic when I leave his chair.

January 20, 2024
Unprompted review
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Reply from Blue Tit

Thank you so much, Bethaney! We are thrilled that your first treatment was such a transformative experience. Michael is indeed a font of knowledge when it comes to hair health and textured hair, and we’re really happy he and his assistant took such gentle care of you. We look forward to your regular therapy sessions at Brixton, BT

Rated 5 out of 5 stars

Highly recommended

I had my hair cut done by Nancy. Amazing service and she did a fantastic job! I am thrilled with the style and also the advice she gave me on how to look after my hair to keep it healthy.

February 3, 2024
Unprompted review
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Reply from Blue Tit

We are so pleased you're thrilled with your new style! Nancy is brilliant at cutting but also ensuring you have the best advice to keep your hair healthy at home. We’re so pleased you had such a fantastic experience and look forward to seeing you for your next visit, BT

Rated 5 out of 5 stars

I had balayage + cut with Stevie in…

I had balayage + cut with Stevie in Brixton. I am extremely happy with the results, the colour is great and I love the overall effect. Service was, as always, excellent (Stevie + other members of staff including reception).

January 13, 2024
Unprompted review
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Reply from Blue Tit

We're so pleased to hear it, thank you for the 5 stars Katrina! See you again soon, BT

Rated 5 out of 5 stars

I had the BEST hair cut and colour with…

I had the BEST hair cut and colour with Leanne in Peckham - she gave me exactly the colour I had been hoping for, I am so happy :) thank you

October 7, 2023
Unprompted review
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Reply from Blue Tit

Love this! Thanks for sharing Christina, come back and visit us again soon! BT

Rated 5 out of 5 stars

Absolutely stunning results

Absolutely stunning results. Thank you Areeb for fixing my dry hair and colouring them the way I liked it. I am coming back to you after new year.

December 16, 2023
Unprompted review
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Reply from Blue Tit

Thank you so much for the lovely review! We are delighted that Areeb could transform your hair and achieve the exact colour you were looking for. It is wonderful to hear that your hair feels healthy and revived. We can't wait to welcome you back to the salon, BT

Rated 5 out of 5 stars

Leanne and Gemma are amazing

I went to Bluetit Peckham today and have come out feeling a million dollars after a colour by Leanne and cut/style by Gemma. Thanks to much ladies! I’m walking into my Christmas party confident because of you both xxx

December 8, 2023
Unprompted review
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Reply from Blue Tit

We are so delighted to hear you’ve come out feeling like a million dollars! It’s wonderful that Leanne and Gemma could team up to get your colour and style perfect for your big night. Thank you for the lovely feedback and we'll see you next time! BT

Rated 5 out of 5 stars

Excellent cut and blow dry

I just booked a last minute cut and blow dry in Blue Tit Brockley. I got Connor and he did a great job. Very happy with the cut and one of the best blow drys I've had (I usually hate the way salons dry my hair and wonder why I paid extra for it). He's a Level 1 stylist, book him now before his prices go up, as they surely will!

November 24, 2023
Unprompted review
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Reply from Blue Tit

We are so chuffed you managed to book a last-minute appointment with Connor at our Brockley salon! It is brilliant to hear he gave you one of the best blow-dries you've ever had—we know how important that final finish is. We’ll be sure to pass your lovely comments on to him, Thank you for the high recommendation, BT

Rated 5 out of 5 stars

Best blow dry with Eva, Portobello branch

Best blow dry with Eva! Exactly how I wanted it, didn't take too long! And she's lovely.

November 16, 2023
Unprompted review
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Reply from Blue Tit

We love that you love your blow dry, Juliet! Come back and visit us again soon, BT

Rated 5 out of 5 stars

Fab cut and style from the lovely Gemma…

Fab cut and style from the lovely Gemma in Peckham! Put back the shape and long layers and finished off with some loose relaxed waves. The tasty coffees and smoothie along with Gemma's easy going manner, top chat and style skills has meant a really lovely morning at Bluetit!

November 11, 2023
Unprompted review
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Reply from Blue Tit

We are so pleased you had such a lovely morning with us in Peckham! It sounds like Gemma got your shape and long layers spot on, and those relaxed waves are the perfect finish. We’re so happy you enjoyed the coffees and smoothies too—we love making the salon feel like a proper treat. We look forward to seeing you again soon, BT

Rated 5 out of 5 stars

Fabbbb haircut from Millie

Fabbbb haircut from Millie! Did exactly what I asked for, checked in throughout the whole process and styled it in a way that really suited my hair type. She's also just lovely. Could not recommend more will be back!!

October 18, 2023
Unprompted review
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Reply from Blue Tit

Thanks for the lovely review, Caitlin! We hope to see you again soon, BT

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