Blue Tit Reviews 260

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 33 reviews, reviewers overwhelmingly had a great experience with this company, often praising the staff for their incredible talent and ability to understand exactly what customers want, leading to amazing and consistently complimented results. Many highlight the welcoming and friendly atmosphere of the salons, with some enjoying thoughtful touches like drinks and snacks, making their visits very pleasant. Customers consistently report being happy and transformed after their appointments, appreciating the professional and caring approach of the stylists, who often provide excellent consultations and make helpful suggestions. However, some people were dissatisfied with their color services, experiencing results like harsh root demarcation, uneven highlights, or hair that felt damaged and like straw. A few other people also felt that the salon did not take responsibility for issues caused by trainee stylists, leading to significant disappointment and additional costs to fix the problems. There was also an instance where a customer was left alone with wet hair for an extended period, leading them to leave without service.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers praising individual stylists for their... See more

Service

Users describe positive interactions with service, often highlighting the professionalism and attentiveness... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the fantastic finish that grows out... See more

User experience

Reviewers mention positive feedback about user experience, with many customers expressing satisfaction with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Louisa at the Leyton Blue Tit Salon is INCREDIBLE. She listens and knows exactly what I want, always amazing results which I constantly get compliments on, even when I am due an appointment. She has c... See more

Company replied

Rated 5 out of 5 stars

I had the best experience with Bradley of Blue Tit Brixton. Such a lovely man who took a huge amount of time to consult and suggest but he was not remotely pushy. I trusted him throughout and I can ho... See more

Company replied

Rated 5 out of 5 stars

I have been having my hair cut by Pabina for a few years and she is absolutely amazing, talented and lovely person. Always happy and transformed afterwards. Everyone in the salon is very friendly and... See more

Company replied

Rated 5 out of 5 stars

I visit the Brixton branch of Blue Tit every two weeks for a root tint, and I’m always looked after by one of the talented assistants. I started with Jada, then Katie (both brilliant… and then the... See more

Company replied


Company details

  1. Hair Salon

Written by the company

Blue Tit salons are for the sustainably conscious; we care about our clients and our planet alike, believing that our environment must be respected and that it can be without compromising on quality. We are reliable, friendly, and forward-thinking, and with our talented team, offer cuts, colours and tailor-made treatments in London, hosting our clients in beautifully designed, individually unique spaces.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

260 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 80% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

Left with wonky, butchered hair

I visited Greenwich in July to have my hair cut from a long, layered style to a blunt long Bob.

When I left I thought it wasn’t sitting right on one side but put it down to the fact it was a bouncy blow dry and thought it’d look better upon styling myself. When I did, I found that it was extremely thick on one side compared to the other and impossible to wear down. I went to my old hairdresser back home, and he said not only was it thicker on one side, but also completely wonky at the back - and worst of all; the stylist had taken a chunk of my hair off and then covered it by keeping the top long over it!!!
This was at the Greenwich salon and I emailed the blue tit customer service email weeks ago and have heard nothing. Avoid at all costs!! Cost me fortune and I’ll still need months of growth before it can be properly fixed as the short bits are so short they stick out all over the place when straightened.

July 15, 2023
Unprompted review
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Reply from Blue Tit

Hi Bronte, thank you for your feedback regarding your experience in our Greenwich salon. Once again, we do apologise that you were disappointed with your service and that our emails to you weren't received. As said, should you ever wish to return please let us know as we'd love the opportunity to reinstate your confidence in us. All the best, BT

Rated 5 out of 5 stars

Beautiful job

George at Brixton has cut my hair twice now and he's done a beautiful job. He really understands my hair and gets what I need.

October 7, 2023
Unprompted review
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Reply from Blue Tit

Thank you Thecia, we're so pleased to hear it. We look forward to seeing you for your next appointment. Kindest, BT

Rated 5 out of 5 stars

Blue Tit Greenwich

Blue Tit Greenwich
Went for a colour change after many years. Lee managed to get exactly what i wanted on my difficult hair type( dark, asian, curly). He was brilliant, was a realist with expectations yet... got it so right. Id definitely recommend him for classy not brassy colour!
Also all about the salon's plant porn!

July 6, 2023
Unprompted review
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Reply from Blue Tit

Thank you so much for this wonderful five star review, Kay. The team is always aiming to deliver a high standard of service and we really appreciate the lovely feedback. We look forward to seeing you again soon :) BT

Rated 5 out of 5 stars

Joe at the East Village Blue Tit branch…

Joe at the East Village Blue Tit branch did an amazing job on my hair. He was so friendly as well - would highly recommend!

September 15, 2023
Unprompted review
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Reply from Blue Tit

Thanks for sharing, Laura! We're so pleased to hear it and hope to see you again soon! BT

Rated 5 out of 5 stars

Highly recommend !👌

Highly recommend !👌
I visited this Boutique for the first time for Halfhead Balyage with Emma and SCB with Stevie,was not disappointed.
Emma explained the whole process and understood exactly what I wanted.

September 15, 2023
Unprompted review
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Reply from Blue Tit

Hi Saj, we are so happy to hear you had a great experience visiting us. We love hearing your feedback and we appreciate the five stars so much! Hope to see you again soon. BT

Rated 5 out of 5 stars

I always have a great experience with…

I always have a great experience with Georgios, I don't know what my hair would do without him! Thank you!! <3

September 7, 2023
Unprompted review
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Reply from Blue Tit

It’s our pleasure Katherine, thank you for the five stars and wonderful review! We look forward to seeing you for your next appointment. BT

Rated 5 out of 5 stars

Super happy

Millie (Peckham) has cut my hair a few times and I specifically book appointments with her now. She really listens to what you want and makes you feel comfortable. Her hair cut also ‘ages’ really well as it grows out. Hard recommend.

September 5, 2023
Unprompted review
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Reply from Blue Tit

Thanks for sharing, Kerry! We're so pleased to hear about your experience with Millie and hope to see you again soon! BT

Rated 5 out of 5 stars

Excellent

A 100% the best so far experience I had in london!
I don't have enough words to say how George changed my mood with his style and his professional ability as a hairdresser!!
My previous hairdresser destroyed my hair by chopping them so bad.. I went to George prepared my self for a sort haircut...when he said to me Don't worry I got you!
And the result just amazing!!!
Thank you George and Blue Tit for looking after me ! For sure I will be back!

September 1, 2023
Unprompted review
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Reply from Blue Tit

We are absolutely delighted that George could turn your hair journey around and give you such an incredible result! It is wonderful to hear how he put you at ease after such a difficult experience elsewhere. Thank you so much for choosing Blue Tit, we can't wait to see you for your next visit, BT

Rated 5 out of 5 stars

Alex !!! Master at work !!!!

I never knew it was possible to have my hair cut so much better than ever before .. I’m so so happy ( so is my girlfriend ) Alex is such a cool guy and clearly a master of the profession . I was thinking before it was a big steep price wise . But 110% worth it .. and I tipped him too .. great convo great venue and best cut I’ve ever had by a country Mile .

August 22, 2023
Unprompted review
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Reply from Blue Tit

We're so happy to hear that you (and your girlfriend!) love the results—it’s a massive compliment to hear it’s the best cut you’ve had. We totally understand that the price can feel like an investment, but we are so glad the experience, the chat, and the technical skill Alex provided made it worth it. We look forward to seeing you back in the chair soon, BT

Rated 5 out of 5 stars

Highly recommend Joe at Blue Tit East Village salon

Joe at Blue East Village salon did a fantastic job on my hair!

He listened to what I wanted and cut and styled my hair to perfection.

Joe is a really lovely well mannered guy and I wouldn't hesitate to recommend him to anyone considering going to the salon.

August 4, 2023
Unprompted review
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Reply from Blue Tit

Thank you so much for the recommendation! We are delighted to hear that Joe did such a fantastic job and that you’re happy with how he listened to your ideas to get the cut and style just right. He is indeed a lovely member of the team, and we’re so pleased that his approach made your visit enjoyable. We’ll be sure to pass your kind words on to him, and we look forward to welcoming you back to East Village again soon, BT

Rated 5 out of 5 stars

Jemma at Blue Tit Peckham

I get my haircut by Jemma at Blue Tit Peckham, and I always have a fantastic experience. Not only is Jemma an amazing hairdresser, she always listens to what I want from my haircut annd also helps with coming up with ideas. She’s enthusiastic and friendly. I love having my hair cut to Blue Tit as she always gives me an amazing haircut.

July 28, 2023
Unprompted review
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Reply from Blue Tit

It is so lovely to hear that you always have such a fantastic experience with Gemma at our Peckham salon! It’s wonderful to know you leave feeling amazing every time, and we’ll be sure to share your kind words with her. Thank you for being such a loyal client, and we can’t wait to see you for your next cut, BT

Rated 5 out of 5 stars

A great experience as always

A great experience as always. Lovely salon, friendly staff, and Lee did a great cut and finish. Thanks all!

July 7, 2023
Unprompted review
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Reply from Blue Tit

Great to hear this Jessica! Thanks for the 5 stars and we look forward to seeing you again. BT

Rated 5 out of 5 stars

I came into Blue Tit on Saturday just…

I came into Blue Tit on Saturday just wanting a cut for my hair but was not expecting the results I got! Nancy was my hairdresser and honestly 10/10 she made me feel so comfortable and at ease we had a chat and a few laughs and it made my experience that more enjoyable especially as I have anxiety. Nancy also helped me discover my natural hair type which no one has done before and I left the salon feeling beautiful and brand new. She was patient with me and answered all my questions and showed me how to style my hair from now I will definitely be back to see Nancy she is a great credit to your team for sure!! Everyone else was lovely and very welcoming to overall the best hairdresser experience I have had! Thankyou so much Nancy and all of the team at Blue Tit Brixton!!x

June 24, 2023
Unprompted review
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Reply from Blue Tit

Hi there Rebeka, we're so pleased to hear your experience with Nancy in Brixton was beyond your expectations. It's amazing when you not only come away with a great haircut, but also learn something new! The team can't wait to see you again, and hope to see you soon! BT x

Rated 5 out of 5 stars

Excellent service and styling

My hair was done by Adele, she done absolutely amazing job. will be back very soon!

March 22, 2023
Unprompted review
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Reply from Blue Tit

Thanks for sharing, Raimonda! We're so pleased to hear it and see you again soon! BT

Rated 5 out of 5 stars

I had my haircut and blowdry with Gemma…

I had my haircut and blowdry with Gemma today and was really an amazing experience! Very nice environment and friendly. Highly recommend 😊

June 16, 2023
Unprompted review
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Reply from Blue Tit

Thank you for the lovely review of your service with Gemma - we really appreciate it. We are so pleased to hear you had such a great experience and look forward to seeing you again soon! BT

Rated 5 out of 5 stars

Iv been coming to the Blue Tit in…

Iv been coming to the Blue Tit in Clapton for 10 months and I always have the best experience!
All the staff are lovely and I always walk out with great hair.
Lauren cuts my hair and I love it every time, she always listens to what I want and it has never looked so good!
Lucy has recently coloured my hair and I love it but other stylists have coloured too and Iv loved that as well.
Would highly recommend to anyone wanting good hair with gorgeous people.

June 6, 2023
Unprompted review
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Reply from Blue Tit

It’s our pleasure Amber, thank you for the five stars and wonderful review! We look forward to seeing you for your next appointment. BT

Rated 5 out of 5 stars

I had Sofi as my stylist and she…

I had Sofi as my stylist and she absolutely transformed my hair! Honestly best cut I’ve ever had! I would highly recommend!

June 3, 2023
Unprompted review
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Reply from Blue Tit

We couldn’t be happier that you love your new cut, Esther! Thank you for the 5-star review, we hope to see you again soon! BT

Rated 5 out of 5 stars

Blue Tit Brockley with Bradley

Blue Tit Brockley with Bradley - genuinely the best hair colour I’ve ever had. Bradley got exactly what I was after. He was honest about how achievable it was, and executed to perfection! Really great experience.

May 17, 2023
Unprompted review
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Reply from Blue Tit

Hi Lauren, we are so happy to hear you had a great experience visiting us. We love hearing your feedback and we appreciate the five stars so much! Hope to see you again soon. BT

Rated 5 out of 5 stars

Chris at Blue Tit Crouch Hill - 5 stars!

I have been a regular customer of Blue Tit Crouch Hill for several years.
Chris is my hairdresser: he always listens to what I would like and knows what suits me; I am always very happy with how he cuts my hair; he is such good company as well (happy to talk when you are in the mood and happy not to sometimes! just perfect!).
He also cuts my 16 years old daughter's hair - she is always very happy when she comes out!
The salon is very nice and the staff is always very friendly.
I am happy to recommend Blue Tit Crouch Hill!

May 2, 2023
Unprompted review
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Reply from Blue Tit

Thank you for the lovely review of your service with Chris - we really appreciate it! We are so pleased to hear you had such a great experience and look forward to seeing you again soon! BT

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