Blue Tit Reviews 

264
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 32 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their incredible talent, professionalism, and ability to deliver exactly what is desired, often exceeding expectations. Many highlight the welcoming atmosphere and friendly demeanor of the salon teams, making visits enjoyable and comfortable. The service provided is frequently described as amazing, with people appreciating the attention to detail and the excellent results that last. However, some customers also noted significant issues with product quality and the outcome of their hair treatments, particularly when involving trainees. These experiences included hair damage, unsatisfactory color results that did not match requests, and a lack of proper supervision for trainees. Additionally, some mentioned concerns about the salon's responsibility and willingness to rectify these issues, leading to further dissatisfaction.

What people talk about most

Staff

Users describe positive interactions with staff, praising many stylists for their talent, professionalism,... See more

Service

Reviewers highlight positive aspects of service, with many customers praising the professionalism and care of... See more

Quality

Customers had positive experiences with quality, with many praising the fantastic finish that grows out... See more

Product

Consumers find the product to be ambiguous, with some expressing strong dissatisfaction with the color,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Louisa at the Leyton Blue Tit Salon is INCREDIBLE. She listens and knows exactly what I want, always amazing results which I constantly get compliments on, even when I am due an appointment. She has c... See more

Company replied

Rated 5 out of 5 stars

My first visit to Blue Tit was a wonderful experience. Jenah was welcoming, professional, and highly skilled. My balayage turned out exactly as I wanted. The atmosphere was lovely, and the salon itse... See more

Company replied

Rated 5 out of 5 stars

I visit the Brixton branch of Blue Tit every two weeks for a root tint, and I’m always looked after by one of the talented assistants. I started with Jada, then Katie (both brilliant… and then the... See more

Company replied

Rated 5 out of 5 stars

I have been having my hair cut by Pabina for a few years and she is absolutely amazing, talented and lovely person. Always happy and transformed afterwards. Everyone in the salon is very friendly and... See more

Company replied


Company details

  1. Hair Salon

Written by the company

Blue Tit salons are for the sustainably conscious; we care about our clients and our planet alike, believing that our environment must be respected and that it can be without compromising on quality. We are reliable, friendly, and forward-thinking, and with our talented team, offer cuts, colours and tailor-made treatments in London, hosting our clients in beautifully designed, individually unique spaces.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

264 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(264)

28 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience!

I just moved to the area and I needed to find a new hairdresser near by . I was little bit nervous but as soon I arrived at the salon, the team was very welcoming. My hair stylist Roland understood what I want while initislly I struggled to explain my haircut. Great experience.

December 16, 2022
Unprompted review
Blue Tit logo

Reply from Blue Tit

It’s our pleasure Matt, thank you for the five stars and wonderful review! We look forward to see you again for you next appointment

Rated 5 out of 5 stars

Roland gent haircut is the best

I made my way to Stratford just to have a haircut from Roland. He is the best in gents cut and great attention to detail. 100% recommended

December 16, 2022
Unprompted review
Blue Tit logo

Reply from Blue Tit

Thank you so much Pat for your lovely review of Roland- we really appreciate it. We are so pleased to hear you had such a great experience. Come back and see us again soon!

Rated 5 out of 5 stars

Amazing service

I’ve been coming to the salon in the east village for a few times now and the service couldn’t be better! Staff is always super nice and Roland always gives me the best haircut service. Always listens to what i want and my concerns and makes me feel welcome 10/10 service

November 25, 2022
Unprompted review
Blue Tit logo

Reply from Blue Tit

Hi Jordi we are so happy to hear you had such a great experience with Roland in our East Village salon. We love hearing your feedback and we appreciate the five stars so much! Hope to see you again soon.

Rated 5 out of 5 stars

Great service and lovely atmosphere!

I visited East Village salon and my hair was cut by Roland. The atmosphere was great and I was greeted with mulled wine. Roland paid attention to what I expected from the haircut and he nailed it.
Definitely worth it!

December 13, 2022
Unprompted review
Blue Tit logo

Reply from Blue Tit

Thank you so much for your lovely review - we really appreciate it. We are so pleased to hear you had such a great experience. Come back and see us again soon!

Rated 5 out of 5 stars

Colour by Leanna.Cut by Charlie…

I had a wonderful colour by Leanne and a cut my Charlie Ray.
Both spoke to me at length to gage exactly what i wanted and went out if their way to ensure I was happy. The salon is inclusive and uses natural products, has inclusion at the heart of their customer service. They have lounge style lay out wash basins and a cocktail and coffee bar. I was impressed with their certificates for trained stylists in all areas of well being and diversity. The style is chic and minimal. Feels like a beauty space. I love my hair. Will be returning

December 9, 2022
Unprompted review
Blue Tit logo

Reply from Blue Tit

Thank you so much for this wonderful five star review Jazzy. The team is always aiming to deliver high standards of customer service and we really appreciate your feedback! We look forward to seeing you again soon :)

Rated 5 out of 5 stars

Great experience

Great experience, amazing people.
Stevie and Sarah (Stratford) exceed my expectations every time, I literally can't thank you enough.
If somehow, in my review is a stat instead of 5,please note it was my mistake.
You deserve all the stars.
Laura Z.

December 7, 2022
Unprompted review
Blue Tit logo

Reply from Blue Tit

Hi Laura we are so happy to hear you had such a great experience. We love hearing your feedback and we appreciate the five stars so much! Hope to see you again soon.

Rated 5 out of 5 stars

Best haircut of my life with Roberto at…

Best haircut of my life with Roberto at the Peckham salon! I walked out transformed. Will definitely be going back.

November 25, 2022
Unprompted review
Blue Tit logo

Reply from Blue Tit

Thank you for your wonderful review! We look forward to seeing you again soon

Rated 1 out of 5 stars

I had terrible experience with them

I had terrible experience with them. They cancelled my balayage and cut appointment on the day 2 hours before, reason was a patch test. Even tho I had it booked for weeks. They sent a text message as a general reminder to come in for the test, but nowhere they mentioned that it was a requirement and that they would not go ahead with an appointment otherwise. They also state that that cut off point for test is 48 before the appointment, in that case why wasn’t my appointment cancelled 2 days before? And not 2 hours in advance. Totally badly managed and bureaucratic company, where they don’t care about the customer satisfaction but instead following the ridiculous rules. Funny thing is with balayage you don’t even touch the skin! Avoid this company, go somewhere with a soul and passion.

November 20, 2022
Unprompted review
Blue Tit logo

Reply from Blue Tit

Hi Gwen, we are very sorry to learn that your appointment was cancelled at short notice recently; our team try and prevent this wherever possible to limit inconvenience to both our clients and stylists. Our system tells us that your booking was made 6 days prior to your appointment date and that we attempted to reach you via email and text regarding our allergy test requirement. We do so for all colour bookings including our balayage services in case any product touches the skin during our rinsing-out process; whilst we appreciate any frustration this may cause, the health and safety of our clients are our priority. If you reconsider returning to us in the future, please do not hesitate to get in touch. Kindest, BT

Rated 5 out of 5 stars

My second visit at bluetit east village…

My second visit at bluetit east village salon and this time the results are over and beyond my expectations.
John M, was brilliant, showed a great amount of confidence and skills. I will definitely be back for more hair treatments.

November 14, 2022
Unprompted review
Blue Tit logo

Reply from Blue Tit

Hi Elisa, thank you for taking the time to share such lovely feedback with us. We are so pleased to hear you have a great experience with John, and look forward to seeing you again soon! Kindest, BT

Rated 5 out of 5 stars

Its a result when you make a booking…

Its a result when you make a booking and then end up being late and get supposedly demoted to a more junior stylist yet they are amazing ! Going to the hairdressers for me is like going to the dentist for most people, I always come away with a horrible bill and with work I didn't need. However in Streatham Blue tit booked by Emma in Brixton (lovely phone lady) and looked after by Areeb. I am bouncing even two weeks later and love my hair ! I have curly mixed race hair and couldn't recommend Areeb enough. She is such a delightful soul, that makes you feel wonderful inside and out, you are in good hands. Makes a change from the loud, brash and manic-ness of other hair stylist that just see you as a cash-cow !

October 19, 2022
Unprompted review
Blue Tit logo

Reply from Blue Tit

Thank you for such a wonderful review, Sarah, we appreciate it! We are so pleased that you had a great time with Areeb and will be sure to share this with her (and Emma). We look forward to seeing you for your next appointment. Kindest, BT

Rated 5 out of 5 stars

Thanks to Leanne who dyes and cuts my…

Thanks to Leanne who dyes and cuts my hair so superbly. It’s always good to catch up with such a friendly stylist.
Never been happier with the colour and cut.

October 24, 2022
Unprompted review
Blue Tit logo

Reply from Blue Tit

We are so glad to hear this! There is nothing better than having a catch-up with a stylist you trust while getting a fresh new look. We’re thrilled that you’ve never been happier with your colour and cut—thank you so much for the kind words and for being a valued part of the Blue Tit community. We look forward to seeing you at your next appointment, BT

Rated 5 out of 5 stars

Thank you so much Harley

Thank you so much Harley! “in Clapton” for this brilliant new hear-cut! Very pleased indeed No need to search for another hairdresser!!! Thank you So much! See you in December! Rachel

October 22, 2022
Unprompted review
Blue Tit logo

Reply from Blue Tit

We are delighted to hear this, Rachel! There is no better feeling than finally finding a stylist you can trust, so we are thrilled that you’ve found your perfect match with us in Clapton. We’re so glad you’re pleased with your brilliant new haircut! We can’t wait to see you then for your next refresh, BT

Rated 5 out of 5 stars

Highlights and cut

I had my hair highlighted and cut by a lovely guy called Kerian.
He was very professional, friendly and knowledgeable. I am extremely pleased with both the colour and cut and the exceptional blow dry :-).

Feel like a new woman :-). I would definitely reccomend him doing your hair.

Thank you Kerian

October 11, 2022
Unprompted review
Blue Tit logo

Reply from Blue Tit

We are so happy to hear this Leanne! We’re thrilled that you were so pleased with the entire experience—from the professional consultation and knowledgeable colour work to that exceptional blow dry finish. Thank you so much for the recommendation and your kind words. We’ll be sure to share this with the team and we look forward to seeing you again soon! BT

Rated 5 out of 5 stars

Amazing Blair from Bluetit Peckham

I couldn't recommed Blair from BlueTit Peckham enough!! Ive just left the saloon and Im super happy with the result. She listens and goes above and beyond to give you the best experience. Ive been Bluetit client for almost 7years and I love it... the stylists, the products and the way I feel everytime I leave the saloon! Thank you Blair Xx

October 6, 2022
Unprompted review
Blue Tit logo

Reply from Blue Tit

Thank you so much for this wonderful review! Being a Blue Tit client for almost 7 years is such an amazing compliment to our team, and we’re so glad that you continue to love the stylists, the products, and—most importantly—how you feel every time you leave us. Thank you for your incredible loyalty over the years, see you again soon, BT

Rated 5 out of 5 stars

Highly recommend this salon

Highly recommend this salon! Lauren was attentive, extremely knowledgeable and incredibly skilled. Thanks very much - I will be back!

September 23, 2022
Unprompted review
Blue Tit logo

Reply from Blue Tit

We're so pleased to hear it, thank you for the 5 stars Jo! BT

Rated 1 out of 5 stars

Terrible experience at Blue Tit…

Terrible experience at Blue Tit Brockley - ridiculous booking experience

September 29, 2022
Unprompted review
Blue Tit logo

Reply from Blue Tit

Hi Caroline, we are very sorry to hear you had issues with our booking system. As it has been some time since you left this review, we are confident that we have made necessary improvements. If you could reach out to customersservice@bluetitlondon.com, we'd love to welcome you back for another visit. BT

Rated 5 out of 5 stars

Perry @ blue tit Peckham has been my…

Perry @ blue tit Peckham has been my regular stylist for a couple of years. He has been with me every step of my journey to turn my previously menopausal wiggy and waved mess into a sleek and glorious one length bob. Fab cuts, great chat and divine products. Salon and Stylist both very highly recommended … and I’m pretty hard to please.

September 10, 2022
Unprompted review
Blue Tit logo

Reply from Blue Tit

Hi Sarah, we are thrilled to have been part of your hair journey over the last couple of years. We know that hair can go through many changes, and transitioning requires real precision and a consistent plan. It’s so rewarding to hear that you’re loving the results and our products! We look forward to seeing you at your next appointment, BT

Rated 5 out of 5 stars

George at Blue Tit Brixton

I see George at Blue Tit Brixton. I have long hair and he cuts it so well , giving it movement and symmetry ( no clunky bits). He is very attentive and professional. I’m sticking to this hairdresser like glue. The receptionist are always kind and helpful and I don’t have trouble getting through. The spot is calm , play nice music and simple design. Therefore it’s easy to relax. Would highly recommend.

August 20, 2022
Unprompted review
Blue Tit logo

Reply from Blue Tit

We’re so glad to hear this! Achieving movement and symmetry in long hair takes real technical precision, so it's great to know you’re happy with the results. It’s also lovely to hear that the team and the calm atmosphere in Brixton made it easy for you to relax—that’s exactly the environment we try to create. Thank you for the recommendation and for sticking with us. We’ll see you at your next visit! BT

Rated 5 out of 5 stars

Stevie in East village is an artist

Stevie in East village is an artist. His approach to my haircut was inspiring, and he is so knowledgeable. Gave me in depth aftercare advice and I have has so many compliments. Thankyou!

August 16, 2022
Unprompted review
Blue Tit logo

Reply from Blue Tit

Thank you for the 5 star review Amy! We're so pleased you are happy with your haircut, and hope to see you again soon, BT

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look