BMW Park Lane Reviews 878

Very late booking date for Park Royal service department
Too many cars booked
Could hardly park on forecourt
No update and no contact throughout the day
Called 4 times still no response
Eventually gave up and headed home.
Suddenly they call after 510pm
Rushed to collect my car
Not sure if everything necessary was done as the place looked like a mess
Car wasn't washed even though they offered and I accepted
The didnt charge for the extra bits and bobs as a gesture of good will
Still not happy as very unprofessional poor service
First and last time I'm going there

Today I test drove a BMW 135 and an X3 at BMW Park Lane, both arranged by the sales representative Matthew Peck. Matthew was very helpful, knowledgeable, and professional throughout the whole experience. He took the time to answer all my questions and made the process very smooth and enjoyable.

Thanks to his excellent service, I’ve decided to stay with BMW and upgrade my car with them. I would highly recommend Matthew and the team at BMW Park Lane.

I needed help with replacing my key and when speaking to Aaron on the phone, he was very helpful, I left the call know what I needed to bring to ensure I have no delays in replacing my key. Aaron was very friendly and easy to talk to and was happy to help. Thank again Aaron and the BMW team.

I went to BMW Park Royal this week to have my car serviced. I was utterly appalled by what I saw whilst sitting in reception. The was the manager having a go at the driver in a rude manner which consisted with who I believe is Nicky Androupolis swearing out loud to the driver in a degrading manner. I will not be using this dealership again. Your staff need to be looked at.

I am writing about the extremely poor after-sales service I have received from BMW Park Lane, which has left me deeply disappointed and questioning BMW’s commitment to customer care.

Over the last three years, I have purchased three BMW vehicles, spending in excess of £100,000, which demonstrates my loyalty to the brand. Unfortunately, my experience after my most recent purchase has been nothing short of unacceptable.

Following the purchase of my vehicle, faults were identified that should clearly fall under BMW’s responsibility. Despite this, BMW Park Lane has denied all responsibility, leaving me personally out of pocket by over £600. The handling of this matter has been so poor that I have been forced to pursue the issue further by seeking legal advice and contacting the Motor Ombudsman, something no loyal customer should have to do.

The situation has been made significantly worse by the conduct of the branch manager, Mark Allan. His lack of support, accountability, and basic customer care has been extremely disappointing. Rather than attempting to resolve the issue, his approach was dismissive and unhelpful, demonstrating a complete failure of leadership and customer service. This level of management is entirely inconsistent with the standards I would expect from a premium brand such as BMW.

It is genuinely embarrassing that a flagship brand like BMW allows a showroom such as Park Lane to operate in this manner. The experience has been so poor that I would strongly advise others to avoid this branch altogether unless significant changes are made. Branch manger mark alan is a major disaster to the brand, he can’t run a bath never mind a show room, and should not be in such a position, and does not follow fca regulations, avoid this place and him, save your self the stress, what a embarrassment BMW!!!

I am extremely disappointed with the service I received from BMW Park Royal (London) on 16–17 February 2026 regarding my BMW F06 640i M Sport Gran Coupe .
I booked the vehicle in for:
Full oil service
Rear brake pad replacement
Vehicle check
MOT
I dropped the vehicle off at 08:00 on Monday 16 February.
When I returned at 08:00 on Tuesday 17 February to collect the car, I was informed that the MOT had been completely forgotten and not carried out. I was asked to wait while they performed it, but I had a business appointment at 09:00 and could not stay.
Despite this major oversight, I was charged £989.21 in full.
Upon entering the vehicle, I immediately noticed:
Oil service warning still active
Rear brake warning still active
Service notifications not reset
Digital service history not updated
I returned inside and raised this issue. After approximately 10 minutes, I was informed that the rear brake wear sensor wire was broken and therefore the system could not be reset.
This raises serious concerns:
 I was charged £111.97 for a “Vehicle Service Check”. A broken brake wear sensor should have been identified during this inspection.
I was charged £127.97 for rear brake service. Replacing brake pads without replacing a damaged wear sensor is incomplete work.
 The MOT was not carried out despite being booked.
The service lights were not reset.
The service history was not updated.
The vehicle was returned dirty, despite being told it would be cleaned. The car had been professionally valeted the day before (receipt available).
In summary, I paid nearly £1,000 and left with:
No MOT
Active warning lights
Incomplete brake work
No proper service record update
No vehicle preparation prior to handover
This level of service is far below what is expected from an official BMW dealership.

I have now escalated this matter formally and expect a full resolution.

Last week i had an inquiry about a 7series , all went through nicely on the beginning, we had nice chatting, as they are BMW we went for the bmw finance (already had 2 cars with them)… after few days refusal came , when we asked for details they ware tot able to give any , finance company neither , meantime documents for part exchange was signed and deposit taken … now i have taken it with Carfinance 24/7 and finance agreed, car to be taken from different dealer. After that Park Lane is not answering to phone calls , not replying to emails, not refunding the deposit. Had to rise a dispute with my bank for deposit .That’s so bad customer service on such a big brand . It’s really disappointing.

This is my 2nd car from BMW Park Lane they have been amazing through out the process and have helped me with all my requests. Thanks to Nathan for everything and I would recommend any looking for BMW use Park Lane BMW.

Top guys, great service- honest customer service. Great experience, thank you to Sam and the team. You have exceeded my expectations.

THANK YOU

BMW stands for (Bring Me WorkShop). In German BMW stands for (Bring mir die Werkstatt))

Unfortunately, my experience with BMW Park Lane has been extremely disappointing and frustrating.(Liar/Scam Staffs and do not trust them) Always get written notes and double check the work with them and do not trust their words. Full of shit they are. "Scammers"

After raising valid and serious concerns regarding my vehicle—specifically related to the B47 engine's well-documented timing chain faults—I received minimal support and no meaningful engagement from the BMW PARKLANE

Despite multiple follow-up emails, communication has been slow, unresponsive, and at times completely absent. It's deeply troubling to see such a lack of accountability, particularly when independent automotive experts and forums have extensively documented these recurring B47 engine issues.

Rather than acknowledging or addressing these known defects, BMW Park Lane and even BMW UK appear to dismiss valid concerns, hiding behind internal policies and extra charges that make warranty claims difficult and stressful. This behavior undermines the entire concept of a warranty.

A warranty, by definition, is:
"A promise or guarantee made by a seller or manufacturer regarding the condition, performance, or quality of a product. It typically ensures that if the product is defective or fails to work as intended within a specified period, the company will repair, replace, or refund it at no additional cost to the buyer."

BMW cannot redefine warranty terms on the fly to suit their bottom line, nor should a customer be made to feel like they're fighting a system just to get basic, rightful support. This approach erodes trust in both the dealership and the brand as a whole.

While BMW Park Lane’s showroom may reflect the luxury image of the brand, the after-sales support, complaints handling, and customer care do not. The process appears more concerned with extracting additional revenue than upholding the quality and integrity associated with BMW.

As a result, I’ve been forced to escalate this matter to the Motor Ombudsman, a step I never expected to take with a supposedly premium brand.

I sincerely urge BMW Park Lane and BMW UK to reconsider how they handle legitimate warranty claims, especially when they involve known engine faults.

Customers should not have to navigate a web of internal bureaucracy or be penalized by arbitrary mileage thresholds when the core mechanical issue is a manufacturing defect.

At this point, BMW Parklane is more like a scam—a situation where the dealership is actively making it harder to access the very coverage and support the warranty is meant to provide.

Enquired about a new M135, initially very good and keen to help try and get me a deal. I advised them of a really good lease deal available and was asked to provide details of the deal to see if they could match or beat it and get a shorter lead time. Provided details of the deal with screen shots and then nothing. Never heard off them again. If they can’t beat or match the deal that’s fine but at least let me know. Would not recommend.

Hello guys , if you need anything regarding , your car, go to them , they are so helpful , and go out of there way to solve it , james and Ian thank you 🤩 there the guys to speak too

It was time to replace my faithful 6 Series after 100k miles and 16 years of ownership and go electric with a new i4. The sales support from Jack at BMW PL was first class; great communication, no nonsense help with trade-in and delivery to my door exactly as agreed. Glad I upgraded? Too right, the new car is outstanding!!!

I don’t usually write reviews, however, I must say my experience at BMW Battersea was outstanding. I live in the US. My brother has a BMW in South America, which is right hand drive same as the car in the UK he needed a throttle cable. I emailed BMW Battersea within minutes. I heard back from David Nelson and James Carson, Who went above and beyond getting me the parts. Their Customer Service was exceptional. My stay in the UK was very short. These two gentlemen got me the correct part in time.. thank you both

It was absolutely amazing service. Easy simple drive my car to park lane parking received. Straight bringing my new car exchange in 5 minutes was just really amazing. Driving back cooper works to Birmingham was just superb. It was a great experience. many thanks to korab. Done absolutely amazing job. Thank you so much to manager Simon. Really professional very friendly. Really happy with the service thanks again 😊

Helped understand what I need to do with my lost key. V helpful

OK until you need assistance. I have given notice under the right to return contract (their contract by the way) which states when buying online you have 14 days to return the
We have both signed this legal document, so they know full well they have to refund me. The fact they, a BMW dealership, are trying to stitch me up is outrageous. The manager wouldn't even talk to me he was making his salesman do his dirty work.

I will obviously take this where ever I need to to get my refund as is my legal entitlement. But customer service is not just about being nice just when the bikes are shooting out the door, and these guys have shown their true colours.

Don't touch them with a barge pole. Very very poor service, and down right crooked with no morals. I will be complaining to BMW Group too.

12/5/25 after co.plaining to BMW Group and the MD of Park Lane i finally got my refund as per the contract. Not an experience I want to go through again.

Absolutely appalled! Paid a ridiculous £670 for a "full service" including spark plug replacement at BMW Park Lane Battersea service centre, and left with a misfiring engine. Diagnostic scans show damaged ignition coils and problems with cylinders that weren't there before their shoddy workmanship.

When I returned to report the issues, the disgraceful service assistant had the nerve to dismiss my concerns, pathetically claiming problems were due to my "car being 6 years old" and outright refused any warranty claims for their own incompetent work.

Now I'm facing additional costs to fix what they damaged, including replacing both the spark plugs they just installed and the ignition coils their technician likely damaged during installation.

Expect premium prices but utterly dreadful workmanship and zero accountability at this location. They're a disgrace to the BMW name. AVOID AT ALL COSTS and look elsewhere for your BMW servicing needs.

Worst customer service ever, it’s operated by call centre staff which I think are based up north somewhere.

Stay far far away. I travelled 2 hours especially to get here in traffic. You will be disappointed .

I do not recommend anyone coming here.

Even there no own staff have no idea what is going on.

I would avoid this dealership. I bought a used BMW from them in good faith - only to find out later, when I tried to sell it, that it was a taxi.