Great experience from Zatu. Really like being able to order from a company based in the UK that pays its tax unlike some major companies named after South American rivers. It was also cheaper than tha... See more
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See what reviewers are saying
Evri lost the parcel so it didn’t arrive. After chasing evri for three days they eventually told me it was probably lost and wouldn’t arrive. I contacted Zatu who informed me they needed to wait a fur... See more
Great selection of games. The prices are very competitive, even with the high shipping cost (oil prices, not your fault). The games arrived in pristine condition and super fast. Will definitely order... See more
Normally cheaper than most other stores. Cheap if not free delivery Always a fast turnaround from order to shipping and then delivery!
Company details
Written by the company
Seek Your Adventure With Zatu, the UK's biggest Independent games retailer. Zatu Games brings you the latest board games, miniatures, trading card games, and video games at affordable prices. We stock over 30,000 games, ship worldwide, offer next day delivery, 60-day returns, have a hugely-popular blog, offer guest blogging spots to board game lovers... the list goes on. Whether you want to read the latest news and reviews or if you want to purchase a new game, Zatu Games are here to help you. Our mission is to sell top quality board games, collectables and merchandise at great prices, whilst spreading the word that board games are the future!
Contact info
40 Barnard Rd, Bowthorpe Employment Area, NR5 9JB, Norwich, United Kingdom
- 0800 007 5444
- team@zatu.com
- www.board-game.co.uk
4.4
Excellent
10K reviews
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Replied to 79% of negative reviews
Typically replies within 1 week
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A disappointment and a real shame
I placed an order on 14th April. No where on the website did they say it was delayed, pre order or a backorder. Email confirmation stated 6-10days delivery - this wasnt the case almost 6 weeks later I am still waiting. If there had been a mistake on the website, it would be customer focused to email and explain its on back order. Do you still want the item or would you like a refund.
I emailed twice. There has been no apology or accountability for the mistake which is frustrating. The second email informed me they didnt have it in stock, and it was backorder. If I knew this was the case on purchase I wouldn't have bought the product. I see they have atleast had the decency to change it on their website.
I was missold and lied to as a customer. I think I am in disbelief at the lack of accountability, apology or resolve.
I also asked to have a copy of their complaints procedure as I think this is really poor, but yet this also hasn't arrived and as an avid games player I honestly will never buy from ZATU games nor recommend them.
I am awaiting a full refund.
Avoid buying from this place and support your local games shop.
May 25, 2026
Unprompted review
Reply from Zatu Games
Hi there,
Thank you for your review. We are sorry to hear that you were unhappy with your experience.
After reviewing this order, we can see that at the time the order was placed we did have stock allocated and a warehouse transfer was due to arrive with us. Unfortunately, during this process there appears to have been a stock discrepancy which resulted in the item moving onto backorder unexpectedly.
We apologise that this was not communicated more clearly at the time, and we understand how frustrating this would have been given the original estimated delivery timeframe provided on the order confirmation. The delivery estimate was based on the stock information available when the order was placed, prior to the stock issue being identified.
We also appreciate your feedback regarding communication and apologise that you felt accountability and updates were lacking throughout the process. This was not our intention.
As requested, a full refund has been arranged for the affected order.
If you would like any further assistance with this order, please send us an email at team@zatu.co.uk with reference number 1998, and a member of our team will be happy to help.
Thank You,
Team Zatu Games
All good as usual
April 27, 2026
Unprompted review
Everything was as expected and arrived…
Everything was as expected and arrived quickly. I always check Zatu first.
May 19, 2026
Unprompted review
It was a very long build and good value
May 24, 2026
Unprompted review
Easy preorder service
Easy preorder service, clear communication throughout, speedy delivery
May 23, 2026
Unprompted review
Great seller
Great seller, super fast delivery, well packed. Thanks ! A+++
May 23, 2026
Unprompted review
Don't ever use Zatu
The most disgraceful company I've come across for ages. Ordered a game from them and it didn't arrive. We checked their website and without telling us they had changed the status to back-dated and apparently this means they don't need to actually send you the game (or let you know they wont be sending the game). They don't ever remind you and my assumption based on subsequent updates is that's because they want you to forget as they spend your money on something else. We were told that whenever we wanted we could get a refund. We finally gave up about 9 months after we ordered the game and asked for a refund but were told we can't actually get a refund as it's been too long. The best we could apparently was credit to spend on something else there. We followed up and said we're never shopping at Zatu again due to multiple poor experiences there and they said they could potentially give us a bank transfer and that could be done straightaway. We said fine. They then said they'd email their accounts team and ask if it's possible but it would take 5 - 10 working days before they could let us injured if it's even possible. Absolutely disgraceful. They do everything they can to take your money and hope you forget. I've bought literally hundreds of games online and this company has been the worst. It's also not even a one-off experience were they did this. NEVER USE ZATU.
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In response to your reply just now, I've reviewed the emails sent to my partner and you are correct that we were offered the transfer at the same time - apologies for that, I was misinformed, but you are wrong on the first point. It was not a backorder when we placed the order and we have the emails to show that. You changed the status after we ordered it and didn't inform us.
May 22, 2026
Unprompted review
Reply from Zatu Games
Hi there,
Thank you for your review. We are sorry that you were unhappy with your experience, however there are several statements in this review which are not accurate based on the communication history available to us.
The item in question was a backorder product, meaning fulfilment was dependent on future distribution and production from the supplier and manufacturer. As explained in our communications and backorder policy, these timelines are outside of our control and we are unable to guarantee direct updates. Any information we receive from suppliers is posted to the product page itself.
In regard to your refund request, at no point were you told that a refund was not possible or that you were required to take store credit. Our correspondence clearly stated:
“Due to the age of this order we are not able to issue the refund back to the original payment method. As such we can issue the refund as a direct bank transfer, or if you would prefer we can issue the refund as store credit.”
Both options were provided to you at the same time.
Additionally, the statement that we said we would “see if it’s even possible” to refund you is incorrect. We advised that bank transfer refunds take 5–10 working days to process as they must be approved and arranged by our accounts team, and may also be subject to processing times from your bank. This was explained as a timeframe for processing the transfer, not uncertainty over whether a refund would be issued.
We appreciate that long backorder waits are frustrating, but we do reject the suggestion that refunds were withheld or that customers are intentionally ignored in the hope they “forget” about orders.
If you would like any further assistance with this order, please send us an email at team@zatu.co.uk, and a member of our team will be happy to help.
Thank You,
Team Zatu Games
No delivery 9 months after payment
Ordered a game from Zatu in August 2025 and paid upfront. Nearly a year later, I still have not received the game, and I have not been given a clear or reliable delivery date.
I have contacted customer support multiple times. The responses have mostly said they will check with the relevant team, but I have not received meaningful follow-up or a concrete timescale.
The issue is not just the delay. The item is now harder to obtain and more expensive elsewhere, so a simple refund of the original price would leave me worse off than if I had ordered from another retailer at the time.
Avoid ordering pre-orders or back-orders from Zatu.
August 1, 2025
Unprompted review
Reply from Zatu Games
Hi there,
Thank you for your review. We completely understand that waiting a significant length of time for a backorder product is frustrating.
However, as this item remains on backorder, we are still expecting stock to become available at some stage. Unfortunately, fulfilment of backorder products is dependent on suppliers and manufacturers, and if they do not provide us with updated information or confirmed restock dates, we are unable to provide clearer timescales ourselves.
As explained in our backorder policy, we are also unable to guarantee direct updates to customers. Any new information we receive regarding expected stock or availability is added to the product page as soon as it is provided to us.
We appreciate that this situation is disappointing, particularly where products become harder to source elsewhere over time, however this is unfortunately outside of our direct control.
If at any stage you no longer wish to wait for the backorder item, you are welcome to cancel the order for a full refund at any point prior to dispatch.
If you would like any further assistance with this order, please send us an email at team@zatu.co.uk with reference number 8401, and a member of our team will be happy to help.
Thank You,
Team Zatu Games
Absolutely fantastic experience
Absolutely fantastic experience! The ordering process was so smooth, and my items arrived incredibly fast. The products are of top-notch quality, and their customer service is super responsive and helpful. Highly recommend - I am very satisfied!
May 21, 2026
Unprompted review
Great store with lots of good games
Great website with lots of good games. Ordering is easy and fast, and delivery is smooth even to destinations outside the UK.
April 8, 2026
Unprompted review
I’d think twice
Ordered within next day window, was not shipped on time due to warehouse delay. Was refunded the difference of shipping after 48 hours. Phoned after delivery info was not updated. They said they’d look into it. No response. After exhausting every option short of driving the length of the country, i have cancelled the order. I can heartily recommend you do not use this company as they are the antithesis of the friendly local game shop.
May 21, 2026
Unprompted review
Reply from Zatu Games
Hi there,
Thank you for your review. We’re sorry to hear that you were unhappy with your experience.
Unfortunately, as no order details have been provided within the review, we are unable to fully investigate the circumstances surrounding this case. From what you have described, it appears there may have been a warehouse delay affecting dispatch, and as a gesture of goodwill the difference between the next day and 48-hour shipping service was refunded.
We understand that delays and lack of updates can be frustrating, particularly when an order is time sensitive. However, without the order information we are unable to review the communication history or provide further context regarding the delay or cancellation.
If you would like any further assistance with this order, please send us an email at team@zatu.co.uk, and a member of our team will be happy to help.
Thank You,
Team Zatu Games
Customer service is always too notch
Customer service is always too notch, usually with quick responses
Prices are always competitive and they have a great range of products.
The new website is a lot quicker and easier to use.
May 20, 2026
Unprompted review
A large variety of games
A large variety of games and all my orders have come through without difficulty. Games are affordable and service has been good so far. Delivery was very good.
May 4, 2026
Unprompted review
Good Price and everything turned up on…
Good Price and everything turned up on time and in pristine condition
May 15, 2026
Unprompted review
Well packaged. Quick. No surprises!
Products always arrive well packaged, protected, as required with RPG books. Quick delivery, abroad, with very fair prices, an most important: no surprises!
May 19, 2026
Unprompted review
One of the best board game stores
I bought a game, it arrived very quickly and everything was perfect
May 14, 2026
Unprompted review
Used to use Zatu a lot
Used to use Zatu a lot, but the site and customer service has gone down hill massively this year. Seams now customer service has no way of finding information out from their warehouse, and have shifted from using DPD to Evri to cut costs.
February 22, 2026
Unprompted review
Reply from Zatu Games
Hi there,
Thank you for your review. We’re sorry to hear that you feel your recent experiences have not matched previous ones.
Our customer service team do not work in the warehouse, so for certain queries such as checking specific editions, printings, or physical stock details, we do need to request this information from the warehouse team. As they are focused primarily on processing and dispatching orders, these checks are completed when the team are available to do so.
In terms of delivery services, we still offer DPD delivery at the same pricing as on the previous website. We have also added Evri as an additional lower-cost option, particularly as Royal Mail shipping costs have increased considerably. Royal Mail services are also still available to select at checkout for customers who prefer them.
We appreciate your feedback and are continuing to review processes across both the website and customer support experience.
If you would like any further assistance, please contact us at team@zatu.co.uk.
Thank You,
Team Zatu Games
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