I got the English book I ordered but I don't believe it should have taken 2 weeks to arrive. Also no confirmation on the order which was not helpful. So if your not in a hurry then the service functio... See more
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See what reviewers are saying
Had not used them before, but very simple buying experience and books came fast. I think they could do some better estimation of when the order will arrive. There's a note on the website that internat... See more
Ordered a book and a calendar from the website. By mistake I chose a 2025-edition, instead of the 2026. Bog og Ide Skanderborg tried to call several times, to confirm the choice, and readily changed m... See more
Not just in the area, but generally in Copenhagen, this particular Bog og Idé at Amager Center is always order and with smiley & helpful employees! Love it! Also my first delivery pick-up was a succes... See more
Company details
Written by the company
Bog & idé er Danmarks største boghandlerkæde - en kæde med en lang historie og et værdigrundlag, der tager afsæt i kundernes ønsker og behov.
Contact info
Mossvej 2, 8700, Horsens, Denmark
- 7675 2020
- kundeservice@bogogide.dk
- www.bog-ide.dk
4.5
Excellent
53K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 86% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything was very easy
October 26, 2023
Fantastisk god service og behageligt…
Fantastisk god service og behageligt personale og varen var helt iorden.
October 13, 2023
Friendly and efficient
Really thrilled to be able to order so easily. Great value. Thanks so much for your service!
October 19, 2023
Reply from Bog & idé
Hello,
We are very pleased with the 5 stars and to hear that you had a great experience with your order.
Have a wonderful day!
Best regards,
Jacob from the Bog & idé team
hej@bogide-legekaeden.dk
www.bog-ide.dk
God og fagligt kompetent ekspedition.
October 12, 2023
Reply from Bog & idé
Hej,
Vi er meget glade for de 5 stjerner og for at høre, at du havde en god oplevelse med din bestilling.
Ønsker dig en skøn dag!
Med venlig hilsen,
Jacob fra Bog & idé teamet
hej@bogide-legekaeden.dk
www.bog-ide.dk
Highly recommend
October 7, 2023
Reply from Bog & idé
Hello,
It's nice to hear that you had a good experience with your order. We hope you are happy with your purchase :-)
Have a great day!
Best regards,
Jacob from the Bog & idé team
hej@bogide-legekaeden.dk
www.bog-ide.dk
Reply from Bog & idé
Hi Matthew,
Thank you for your review.
I sincerely apologize if you received a damaged book.
Unfortunately, I don't have any information indicating that you've attempted to contact our customer service regarding the book. I'll send you an email as soon as possible so we can find a solution.
Have a great day.
Best regards,
Maja from Bog & idé teamet
hej@bogide-legekaeden.dk
www.bog-ide.dk
Absolut gnidningsfrit
October 11, 2023
Reply from Bog & idé
Hej
Tusind tak for din anmeldelse og de 5 flotte stjerner.
Du må have en rigtig god dag
Med venlig hilsen
Jacob fra Bog & idé teamet
hej@bogide-legekaeden.dk
www.bog-ide.dk
Let og enkelt at handle hos Bog &ide
October 1, 2023
Reply from Bog & idé
Hej
Tusind tak for din anmeldelse og fordi du har taget dig tid til at skrive om din købsoplevelse.
Vi er meget glade for de 5 stjerner og for at høre, at du har haft en god oplevelse i forbindelse med din bestilling.
Du må have en skøn dag
Med venlig hilsen
Jacob fra Bog & idé teamet
hej@bogide-legekaeden.dk
www.bog-ide.dk
I often buy school materials and…
I often buy school materials and literature books at Big&idé. I’m always satisfied with the material and personal. One of my favourite shops in town 😊😊😊📚📚📚
September 19, 2023
Reply from Bog & idé
hat's wonderful to hear!
We're thrilled that you frequently choose Bog & idé for your school materials and literature books. Your satisfaction means a lot to us!
Best regards,
Jacob from the Bog & idé team
hej@bogide-legekaeden.dk
www.bog-ide.dk
Nem ekspedition
September 18, 2023
Reply from Bog & idé
Hej
Tusind tak for din anmeldelse og de 5 stjerner, det sætter vi stor pris på.
Dejligt at høre, at du har haft en god oplevelse i forbindelse med din bestilling.
Vi håber, at du er blevet glad for dit køb :-)
Rigtig god dag.
Med venlig hilsen
Jacob fra Bog & idé teamet
hej@bogide-legekaeden.dk
www.bog-ide.dk
Extremely slow delivery...
September 24, 2023
Reply from Bog & idé
When you place an order for in-store pickup, the store will take over the order if they don't have it in stock. Delivery to the store takes 1 to 5 business days, although there may be extended waiting times for foreign books, which is why it took 8 business days :) I hope you'll continue to order from us in the future and that, despite the wait, you'll enjoy your new book. Have a great day!
Best Regards Michelle, Bog og Ide customer service
Great service, Fast, reliable!!!
Fast, reliable. Always buy from them!!!
Shop stuff is top notch!!!
September 21, 2023
Super service
August 18, 2023
Moleskin Agendas 👎
I bought a moleskin agenda that is extremely expensive and the pages are so transparent, it's virtually unusable. Don't recommend. If the store had allowed me to browse through the agenda this would not have happened.
August 16, 2023
Unprompted review
Reply from Bog & idé
Hello,
Thank you very much for your review.
I'm sorry to hear about the negative experience you had regarding your purchase with us.
As you haven't provided an order number, I'm unable to locate your order. However, please feel free to reach out to our customer service at phone: 76752020 or by emailing us at hej@bogide-legekaeden.dk. We would be happy to assist you in finding a solution together.
Best regards,
Maja from the Bog & Idé team
hej@bogide-legekaeden.dk
www.bog-ide.dk
Very Nice service!
August 6, 2023
God service👍🏻
August 3, 2023
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