Absolutely first class customer service! My package arrived 2 days after order (shampoo and conditioner)and upon opening I saw the shampoo had leaked. I emailed and within 2 hours I received a telepho... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great, first class customer service. Small glitch on the online description and what I received. Company responded in a very customer friendly way and resolved the issue. Delivery prompt. Would use... See more
Company replied
First time using this company to order my hair products and I have to say that the company are fantastic. Firstly the product that I ordered became out of stock which I wasn't aware of , but I receiv... See more
Company replied
First time using this company….fantastic service!!! Delivery was prompt!! Website has excellent choice of products. Packaging etc was top notch. would HIGHLY recommend
Company replied
Company details
Information provided by various external sources
Enjoy premium, luxury, exclusive, salon haircare when you buy from the UK's number one big bottle luxury hair care specialist - Bohairmia.
Contact info
Tithebarn Street 9-11, BL9 0JR, Bury, United Kingdom
- www.bohairmia.co.uk
4.7
Excellent
586 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Unhappy
Paid for a 100ml product. Was sent 75ml. Not a good first experience, hope they honour what I actually paid for.
December 17, 2025
Unprompted review
Reply from Bohairmia
We’re truly sorry for the mix-up and completely understand your disappointment — especially on your first order. The issue was caused by a recent manufacturer rebranding and change to slightly smaller product size, which we hadn’t been fully updated on at the time. We’ve processed a partial refund to make sure you’re not out of pocket, and we sincerely appreciate you bringing this to our attention. Thank you for giving us the chance to put things right — we hope to restore your confidence in us. 💛
Received damaged product
I had an issue with my order as the product arrived damaged, but Bohairmia were incredibly helpful. They responded immediately and arranged a replacement within minutes, which arrived very quickly. Exceptional customer service — thank you!
November 25, 2025
Reply from Bohairmia
hank you for your kind words and for choosing Bohairmia.
We’re delighted to hear you had a positive experience. Customer satisfaction and quality are at the heart of everything we do, and your feedback means a great deal to us. We look forward to serving you again!
Quick deliveries and quality clothing
November 28, 2025
Reply from Bohairmia
Thank you for your wonderful feedback! 🤍
We’re so glad you’re happy with your experience at Bohairmia. We truly appreciate your support and hope to see you again soon!
Great customer service and very easy…
Great customer service and very easy ordering process.
Thank you
November 5, 2025
Unprompted review
Reply from Bohairmia
Thank you for your lovely feedback! We truly appreciate your support and hope to see you again soon ✨
Reply from Bohairmia
We really appreciate your review—thank you for choosing Bohairmia ✨
excellent service and reasonable prices
September 25, 2025
Reply from Bohairmia
We really appreciate your review—thank you for choosing Bohairmia ✨
Had an amazing experience every time I…
Had an amazing experience every time I ordered. Initially used the website to buy 1000ml Moroccanoil products, but started ordering other products from them since I found the website very reliable and my previous experiences more than satisfactory.
September 30, 2025
Unprompted review
Reply from Bohairmia
Thank you for taking the time to leave such a kind review!
We’re so happy you’re enjoying your Bohairmia experience. Knowing our customers are happy is the best reward we could ask for. If there’s ever anything we can help with, we’re always here ✨
I have used this company for a while…
I have used this company for a while and recommend them to friends who i know use them too. The products have taken a few days to turn up but this time it took nearly 2 weeks and had to be sent out a second time due to Evri loosing the 1st parcel the company sent them out again and both packages arrived within a day of each other. So great service from Bohairmia but horrendous service from Evri. Maybe another courier for deliveries going forward
July 29, 2025
Reply from Bohairmia
Thank you for your support! It means a lot to our team 🤍
Reply from Bohairmia
We really appreciate your review—thank you for choosing Bohairmia ✨
Excellent customer service
June 27, 2025
Reply from Bohairmia
We really appreciate your review—thank you for choosing Bohairmia ✨
I only order shampoos and other hair…
I only order shampoos and other hair care products from Boheirmia — they select the right products for you quickly and professionally. Thank you!
July 1, 2025
Reply from Bohairmia
We’re so glad you’re happy with your Bohairmia experience. Thank you for taking the time to leave a review!
Perfection in every way
Perfection in every way. I was able to purchase a fabulous hairdryer that was unavailable everywhere else. Bohairmia were extremely helpful in answering all my questions, while ordering and delivery were in lightning quick time. I shall certainly come back as a return customer. I can’t recommend them highly enough.
July 3, 2025
Unprompted review
Reply from Bohairmia
Thank you so much for your lovely review! ✨
It means everything to us to know you had a great experience with Bohairmia. We’re so grateful to have you as part of our community and truly appreciate your support.
Excellent!
Excellent company. Really fast shipping. Highly recommended.
June 23, 2025
Unprompted review
Reply from Bohairmia
Thank you so much for your kind review! We’re so happy you had a great experience with Bohairmia 🤍
Very impressed
Very impressed with the speed of delivery. Within an hour of placing an order it had been shipped and arrived within a couple of days. Good price too.
May 21, 2025
Unprompted review
Reply from Bohairmia
Thank you so much for your kind review! We’re so happy you had a great experience with Bohairmia 🤍
I have already sent a message thanking…
I have already sent a message thanking your company for a fantastic way I was treat. I made a mistake with my order and they very kindly agreed to cancel and within a few days my order was fully refunded. Definitely an honourable company with caring staff. Thankyou
May 4, 2025
Unprompted review
Reply from Bohairmia
Thank you for your kind words and for choosing Bohairmia.
We’re delighted to hear you had a positive experience. Customer satisfaction and quality are at the heart of everything we do, and your feedback means a great deal to us. We look forward to serving you again!
Excellent service
May 2, 2025
Reply from Bohairmia
Thank you for your support! It means a lot to our team 🤍
Products arrived well packaged
Products always packaged well and the site is very easy to use.
May 7, 2025
Unprompted review
Reply from Bohairmia
Thank you for your support! It means a lot to our team 🤍
Excellent service
I've been buying from Bohairmia for a couple of years now. Very good service, quick delivery and well packaged. It's the only place I can find that sells Sassoon products.
April 25, 2025
Unprompted review
Reply from Bohairmia
Thank you for your kind words! Customer satisfaction means everything to us 🤍
First time using this company
First time using this company. I brought a 200ml bottle of Moroccan oil which not many places stock at a reduced price. Very happy with my purchase.
April 4, 2025
Reply from Bohairmia
Thank you for your kind words! Customer satisfaction means everything to us 🤍
Highly recommend
I continue to use and appreciate the Bohairmia website because the products are excellent and competitively priced, and the service is first class.
March 31, 2025
Unprompted review
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